Jedimastersabers Recenzje 

363
Wynik TrustScore: 3 na 5

3,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Good lightsaber shop. -Delivered lightsaber 1 day after ordering -Responded to question within 30 mins so excellent customer service -Lightsabers are much better quality than others i have bo... Zobacz więcej

Oceniono na 3 z 5

..bought the Maul Standard LED Saber mainly because of 25% off promo. Arrived by Fed Ex in about a week, all the way from Asia. For the price paid, it's a very good product: hefty weight of h... Zobacz więcej

Oceniono na 1 z 5

Not impressed bought my light saber packaging was not adequate and I have emailed numerous email addresses and still awaiting a response. For the price I paid I would expect a response and better serv... Zobacz więcej

Oceniono na 5 z 5

Absolutely fantastic. I am an avid collector of Star Wars memorabilia, especially lightsabers. I’ve ordered savers from various suppliers & Jedi Master Sabers is by far one of the best. Everything... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep hobbystyczny

Napisane przez firmę

Formerly, Padawan Sabers, we are a supplier of high quality, combat-ready custom made lightsabers here in the UK. We stock custom designs and character-based lightsabers and use the latest X-RGB and XENOPIXEL soundboards.


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

363 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,1

Wszystkie recenzje

(363)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
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Oceniono na 1 z 5

My lightsaber didn't respond to charge

My lightsaber didn't respond to charge, I have sent multiple emails to them asking to resolve this problem under guarantee but no luck with them so far. It is such expensive saber and no use if it doesn't work, and I have no way other than emails and no responses. Terrible customer service.

31 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Amaaaaaaazing

I ordered the Luke Skywalker sabre for my husbands birthday, and he was delighted with it when it arrived, it looks and feels absolutely stunning. It’s really true to the original in the films, it did take a little longer to get here, but their customer service was excellent and Sophie was on the case and kept me informed. it was packaged very well and came with all the necessary tools and some extras. I’m a bit worried my hubby likes it too much and is talking about ordering another one already. would highly recommend.

30 września 2023
Oceniono na 1 z 5

Still waiting…

I placed my order on September 24. When I received the payment confirmation email, it said that delivery could take between 2 and 3 weeks. It's now 2 November and I still haven't received the Saber I ordered. I've sent so many emails that I've lost count. They replied to the first two and said that the shop was closed that week and that's why they hadn't sent it yet, but that they should have an update in the next few days. That was on October 9.
I still don't know where my parcel is. They haven't even sent a track to find out.
I'm very disappointed, after all the positive comments I've seen I thought they'd be more efficient and attentive.
It was a present for my boyfriend, who is still waiting for it today.
If they won't send my parcel, at least give me my money back, because this is disrespectful.
I hope that at least this way they'll pay attention to me and solve my problem, one way or another.

24 września 2023
Oceniono na 5 z 5

Finally had the nerve to spend £500+ on…

Finally had the nerve to spend £500+ on a lightsaber.
Would i do it again? Absolutely.

The lightsaber is stunning and way better than others in the USA who are, in reality, shipping from china. Just knowing these guys are from and based in the UK and they ship direct from their shop was the biggest seller. Been scammed to many time from china resellers... Plus i didn't have to pay import fees here in the US!

Blade is very bright as it's neopixel. Love the mobile app function which you can connect the lightsaber to via it's bluetooth. A big plus for me

Are they worth it? No question.

31 października 2023
Oceniono na 5 z 5

Fast Delivery

I visited my family in the UK and heard good things about their sabers.

Ordered one when i got home to Norway and it arrived in 5 days. Very fast delivery and quicker than i thought.

No complaints at all as the saber is beautiful and looks exactly like Obi-wan from the TV series.

7 października 2023
Oceniono na 5 z 5

Update - Worth the 5 stars

Update: I have removed my 1 Star rating and gave it 5 stars
Like a handful of recent reviews on here. I originally gave 1 star as i hasn't received an email response for 5 days about my order. However, upon checking, they did have a notice on their website which i missed at first stating they were away for 2 weeks. When checking my order notice, it did mention this very clearly too. Completely my fault and i should have seen this. Apologies for my rudeness...

When they re-opened i received my order within 2 days which is great.

The Lightsaber i purchased was the Darth maul which is fantastic.

Again. Im really sorry for being a blind idiot!!!

4 października 2023
Oceniono na 2 z 5

Got it in the end (Order not sent, no reply to ?'s)

Ordered 8/10 confirmation received but no other communication since other than a review request.

Contacted them on 24/10 and again 26/10 asking what was going on with order but no reply.

They give the impression that they are a UK shop when in fact it is registered to a housing estate, I suspect that they are just acting as a postal point for a Chinese seller.

Update 01/11

After posting the review they contacted me and explained that they had to unexpectedly close the business for two weeks and that they had my Sabre ready to ship. However they took great umbrage at my housing estate reference and they stated that they would not send it until I had updated the review. I replied that I believed it was reasonable and would not do so until I received my item which was sent and now received.

To be absolutely clear they do claim to be a UK shop and the website firmly gave me that impression but the business address is a house in a housing estate and it is registered there through companies house (google Street View).

I must say I do like the Sabre, however even with the exuberating circumstances overall it’s been a negative experience and I would not recommend purchasing from them.

8 października 2023
Logo Jedimastersabers

Odpowiedź od Jedimastersabers

Good afternoon Doug,

We have yet to hear back from you regarding this matter. If you can contact us as soon as possible, please.

To be clear. Our shop has been closed for 2 weeks, and notices have been placed both on our website homepage, contact page and social media. I can confirm your lightsaber build has been completed, and we are waiting for a response to our earlier email so we can proceed with the shipment as planned.

To Clarify. We are a well-known lightsaber shop based here in the UK. We are fully registered with company house, connected to many comic con and lightsaber clubs and our workshop is based on our own grounds and not a housing association.

If you can get back to us asap it would be much appreciated.

Kind regards

Jedi Master Sabers Team

Oceniono na 5 z 5

Very Very Very happy with my order.

Very Very Very happy with my order.

Arrived quicker than planned. Came with a lovely custom lightsaber box.

The New Xenopixel V4 is crazily good. A lot better than my Proffie lightsaber i purchased 4 years ago.

Please release a weathered version of the Cal Kestis! Pleaseeee

👍👍

29 października 2023
Logo Jedimastersabers

Odpowiedź od Jedimastersabers

Thanks Harry. I'm happy to hear that!

Oceniono na 3 z 5

Great product, bad customer service

This is the second time I've purchased light sabers from Jedimastersabers, the first time was a breeze, great communication and a great product, this time around although the items are again of a very high quality and I'm happy with the purchase the communication and response to multiple emails was shocking and I was really disappointed with the customer service.

24 października 2023
Logo Jedimastersabers

Odpowiedź od Jedimastersabers

Hi James,

Thank you for your email reply.

As discussed. Our shop has been closed for 2 weeks due to unexpected circumstances.

I'm happy to see you received your order and happy with the quality.

Much appreciated.

JMS.

Oceniono na 1 z 5

Ordered a lightsaber for my autistic…

Ordered a lightsaber for my autistic son's birthday. It said it would take 2 weeks to be built and to be delivered. Off to 10 days. I emailed to find out the status as I haven't heard anything. I didn't receive any communication from the company. £350 spent and they couldn't even be bothered to respond.

My little boy is now devastated. Try explaining to an autistic child that the item they thought they were going for their birthday never arrived because of selfish inconsiderate retailers. I'm sure they won't care one little bit, but I hope a little bit of them inside realizes what they have done to this poor little boy.

20 października 2023
Opinia niezależna
Logo Jedimastersabers

Odpowiedź od Jedimastersabers

Update.

We are yet to receive a response to our email.
If you could contact us as soon as possible so that we can ship out your order.

Regards

JMS.

Good afternoon, Luke,

Following our email, i would like to clarify a few points to this review.

- As stated on our home, product and contact page, our shop was closed between October 6th - 19th. Due to personal circumstances, we placed such notice to ensure customers were aware of our shop closure during this period. It is up to customers to take note of such notices to prevent situations like this.
However, if our shop had been opened, your expected lightsaber build estimate would have been October 24th, in line with our advertised 5-12 work days ( we are closed over the weekends ).

We also request that any urgent, time-sensitive orders be discussed either prior or at the very least within 24 hours so we can ensure your order is with you in time. Providing us with such a notice nearly 2 weeks later is not helpful.

With the above in mind. We are extremely disappointed that these notices have been ignored, along with our email reply to you, and for the language used in this review.

Although we have no obligation to do so, our build team has prioritised your order to ensure a quick dispatch.

If you could respond to our earlier email, it would be much appreciated.

Kind regards

Michael

Oceniono na 5 z 5

Force is strong with them

Force is strong with them

Waited for a few months to leave my review for the Luke Skywalker Xenopixel.

I've been using it most days to practice combat moves and it's certainly been hammered and dropped a lot.

Safe to say that the lightsaber itself is very, very well made as it's suffered no cracks, chips or broken electronics even with the abuse. I suppose you'd expect this from an all metal lightsaber.

The blade is crazily strong even though its Neopixel, which surprises me as id expect it to be less durable due to the internal LED light strip. I even bough an extra blade just in case, but doubt i will actually need it.

I will likely purchase another Luke lightsaber as i'd like one for display purposes too. I like that they offer empty hilt versions for this purpose as they costs a lot less. So thanks for that.

My order was a few days late, which isn't really a negative. They kept me up to date along the way and i suppose you'd expect some form of delay considering how popular their lightsabers are.

Anyway, they have me a free blade plug and display stand, so no complaints here!

I usually don't write reviews as i can be bothered ( haha ) but i've wanted an original looking Luke skywalker for nearly 20 years as just didn't want one of those cheap plastic ones or ones made from china which are everywhere these days.... As you can tell, i'm one happy Jedi

I can easily give them 10/10.

15 października 2023
Oceniono na 1 z 5

Terrible service

Terrible service, never received the item and couldn't get a reply as to the status of the item, in the end I had to get a refund through my bank wouldn't recomend.

13 września 2023
Oceniono na 3 z 5

No reply to e-mail from customer…

No reply to e-mail from customer regarding delivery time. The stated delivery time not realistic.
Delivery time was in fact 30 days. If there had been a reply to the e-mail, it would have been a much better experience for me as a customer even with a longer delivery time. No answer is bad customer service.

8 września 2023
Oceniono na 5 z 5

Purchased a lightsaber off another…

Purchased a lightsaber off another lightsaber company.

After 4 weeks, it died, so i returned it.

I wanted another lightsaber but decided to go elsewhere and after searching for lightsabers on google, this company came up first, so i gave them a try.

Lightsaber is great, works perfectly, packaging is amazing and i love the custom art work. Have used it for 4 months now without issue, and if i need any advice they respond very quickly. I would highly, highly, highly recommend them,

24 maja 2023
Oceniono na 5 z 5

Been mulling over buying a lightsaber…

Been mulling over buying a lightsaber for my husband for around 3 months now.

After asking around and seeing the reviews on here, i decided to give them a go and hope everything arrived as shown on the website.

My lightsaber was delivered last week whilst i was out, and upon return i wanted to open it up to check everything was as it should before handing it over to my husband.

Everything works as expected and a big bonus is that it arrived in a very fancy lightsaber gift box which is much appreciated.

I know my Uncle has purchased a few lightsabers from here and he's always going on how good they are and my husband received his 3 days ago stated it's the best birthday present he's ever gotten.

Wife points for me :)

Anyway. Very happy with my purchase and with the customer service.

Regards

Julie

26 sierpnia 2023
Oceniono na 5 z 5

Only recently purchased my lightsaber

Only recently purchased my lightsaber. Everything arrived as stated, and earlier than expected.

Craftmanship of my lightsaber build is probably the best I've seen and the Neopixel features are well worth the extra price.

Only issue i faced was my email not being answered for 4 days, but this was not their fault as the website stated i needed to email them on a different email address due to issues with the old one. My fault as i should have seen this, so apologies for that.

I will surely be back for another one later in the year.

"this is the way".

26 sierpnia 2023
Oceniono na 1 z 5

Awful experience

Awful experience, haven't received the item and been emailing them 3 times and no reply.

I do not recommend this company, not sure if the company is real

DO NOT PURCHASE SABER FROM THIS COMPANY

16 sierpnia 2023

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