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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

They don’t even deserve 1 star — absolute scammers. I paid £220 for 3 dresses and then they completely ignored me no matter how many times I messaged. Zero customer service, just took the money and di... Zobacz więcej

Oceniono na 1 z 5

i ordered an outfit on line, they processed my credit card payment but sent a text saying sold out. my credit card was not refunded i have left several messages on tik tok no response all they say... Zobacz więcej

Oceniono na 1 z 5

Placed an order a good few weeks ago, probably been over a month, nearly two months, and still no updates on my order from website. I consistently contacted them through emails, Instagram and TikTok... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

You can’t go wrong for the quality and price of these clothes. Ordered many times for different occasions as couldn’t find anything locally. I’m always worried ordering Asian clothes online due to f... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

1,5

Bardzo słaba

Wynik TrustScore: 1.5 na 5

108 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,5

Wszystkie recenzje

(108)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

DO NOT USE JALWA ONLINE

DO NOT USE JALWA ONLINE.
They are committing FRAUD and SCAMMING people. They do not send your orders out which you have paid money for. When you raise the issues with them they will ignore you and decline to respond to any form of communication. I am taking legal action against this fraud company.

3 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

SCAMMERS!!

DO NOT!! I REPEAT DO NOT order from them. I ordered my eid suit on 21st March.. received no suit and money taken from my account. Iv emailed them countless of times No correspondence. They are absolute SCAMMERS😡😡

21 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Please people don’t order they take…

Please people don’t order they take your money and don’t post any clothes
I was lucky I ordered 1 outfit but my cousin one of them ordered 3suits and the other 4 suits as they where wearing matching with there daughter we all bought the brown farshi salwaar suits they promised us our orders will be posted on Thursday 27/3 when I got in touch with them Friday as I didn’t receive on confirmation regarding delivery after so many mesgs they replied back and said we sent u tracking numbers I was told to check spam and junk and the said the same to my cousins none of us received any emails regarding tracking numbers iv got all the evidence and tik tok chats they starting to ignore ours mesgs now and not refunding now they are posting they can take legal action people saying they are fake people who have not received there clothes are not lieing they are fake and rubbing people money
I don’t have time to write about people but I am only doing this unfortunately I don’t want anyone to believe there lies scam

22 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Absolutely disappointed

Absolutely disappointed. I kept communication throughout my order. I even made sure I verified that I would get my outfit on time, which they guaranteed me. I ordered with a week in advance, and I have still Not received my item. I’ve contacted about this and am yet to hear back. I’m actually so annoyed and disappointed

29 marca 2025
Opinia niezależna
Logo Jalwaonline

Odpowiedź od Jalwaonline

Hi Nafizah,

Please contact our customer care team via our website chat please do note that due to Eid business is closed and all response will be given after passing of Eid between Wednesday- Friday.

Thank you

Oceniono na 5 z 5

Great customer service

Ordered via TikTok shop. Received email from Jalwaonline to advise order could not be fulfilled ans they had been scammed by their supplier. Asked me to request a refund. Got refunded straight away.

18 marca 2025
Opinia niezależna
Logo Jalwaonline

Odpowiedź od Jalwaonline

Thank you for your honest review it really helps us building trust with our customers. Much appreciated

Oceniono na 1 z 5

Avoid!

Whoever runs their social media accounts needs training on how to speak to customers. Ordered through tiktok and the seller marked my order as awaiting courier collection. A few days went by and there was no update on the tracking. TikTok contacted me to say they would automatically cancel my order in 5 days but for whatever reason this didn’t happen. After this the seller sent a message to say they had been scammed by the supplier and told me to cancel my order and to re order the outfit from their website (violation of tiktok shop policies?) I couldn’t cancel the order on my end and asked them to do it. The woman responding to me was very passive aggressive and had an attitude as if I had scammed her. I had to contact TikTok to obtain a refund and even after it was issued the seller still continued to pester me through TikTok messages. I normally wouldn’t write a negative review about a small business but the manner in which she was speaking was not on.

16 marca 2025
Opinia niezależna
Logo Jalwaonline

Odpowiedź od Jalwaonline

Hi Uzmah,

We are sorry to hear about your experience we can confirm that we do not go against TikTok policies or have anything to do with that if the seller has advised you to cancel for whatever reason customers must do this to secure a refund asap. If you’re unsure of how to do this you can always contact TikTok customer care to do this for you.

We hope that you can understand the following thank you.

Oceniono na 1 z 5

⭐ Warning

Jalwa.com is not a trustworthy business—their customer service is pathetic, and their refund policy is unlawful. Do yourself a favor and avoid them at all costs!

14 marca 2025
Opinia niezależna
Logo Jalwaonline

Odpowiedź od Jalwaonline

Hi Eiman,

We can see you placed an order which is advised as Eid guaranteed delivery after number of abusive emails to our staff we had cancelled your order and hold all evidence of chat. We do have a policy in place for cancellations a admin fee of 25% is implied. The remaining amount gets refunded to your payment method within 3-5 business days, you can check your email confirmation regarding the refund on this.

We do not cancel orders without a strong reason or doing analysis, we do believe our staff should be treated fairly with respect as we provide our customers as per your above accusations we do not hold any information of our staff being rude.

Statement- under the consumer rights act businesses that make outfits to order and have a strict policy in place you may wish to take action that’s absolutely fine we do provide all policies online and do make it very clear to all customers.

We are sorry for your experience Eiman we can see our team had tried to help you every time of your email however you was being very abusive we respect our customers but don’t tolerate false information and abuse!

Oceniono na 5 z 5

10/10 services and most understanding…

10/10 services and most understanding team at jalwaonline, have to say I definitely recommend them as they are there to assist you in any difficulties when ordering clothes, especially in short notice, definitely recommend!!!

14 marca 2025
Opinia niezależna
Logo Jalwaonline

Odpowiedź od Jalwaonline

Thank you so much Safa for writing a special review this is very rare to have beautiful customers to come and write great feedback so we do truly appreciate your time doing this.

Team JALWA ❤️

Oceniono na 1 z 5

scam scam

scam scam , do not order from this site , I have provided them with evidence when they said there is no proof , DO NOT ORDER

12 lutego 2025
Opinia niezależna
Logo Jalwaonline

Odpowiedź od Jalwaonline

Hi Riwana,

We are unsure what you mean by your trust pilot review.
We unfortunately don’t have any evidence from you to look into your review therefore we advise you please take down the misleading.

Oceniono na 1 z 5

Jalwa Online is a complete scam and…

Jalwa Online is a complete scam and fraudulent. I placed an order for 12 suits costing over £200, and I tried to contact them for over nine weeks through emails and their live chat, but I was completely ignored. Finally, on the 10th week, after I threatened to expose them on TikTok, a lady responded and told me to contact my bank because they couldn't refund my money. It's outrageous!

4 lutego 2025
Opinia niezależna
Logo Jalwaonline

Odpowiedź od Jalwaonline

Hi,

We are sorry to hear about the review you have left we can confirm that we have checked all our information and you have not left a order with us or any messages via social media we advise you check your review again and make sure it’s left for the correct company.

Oceniono na 1 z 5

Placed an order a good few weeks ago

Placed an order a good few weeks ago, probably been over a month, nearly two months, and still no updates on my order from website. I consistently contacted them through emails, Instagram and TikTok but no response. I also mentioned about an update on the website orders on TikTok LIVE, however they IGNORED my comment and did not reply!!!
All I wanted was an update but clearly these guys are scams! No tracking numbers, no responses no nothing!!

15 grudnia 2024
Opinia niezależna
Logo Jalwaonline

Odpowiedź od Jalwaonline

Hi Guest,

This does not seem like a genuine Review, 12 suits would cost way over £500 not £200 however we have requested more information from you since we don’t have a response we will mark this review as not genuine. We may take strict action if false misleading information is passed regarding our brand.

Oceniono na 1 z 5

I placed an order for 2 suits

I placed an order for 2 suits. Fraudulent company. Keeping on promising me that I will receive my order in a week. After a month, started ignoring my messages. Never received the order and not received the refund. Avoid this company at any cost.

7 września 2024
Opinia niezależna
Logo Jalwaonline

Odpowiedź od Jalwaonline

Hi Aneela,

We don’t see any order under your name therefore please can you kindly provide more information we are always keen to help.

Oceniono na 5 z 5

The suits is outstanding delivery very…

The suits is outstanding delivery very quickly very nice packaging . Suits material high quality thank you 💐

29 listopada 2024
Opinia niezależna
Logo Jalwaonline

Odpowiedź od Jalwaonline

Hi,

Thank you for your amazing review we are so happy to hear that you’re happy with your purchase and we would love to see you back soon!

Oceniono na 5 z 5

Love, amazing service and outfits

You can’t go wrong for the quality and price of these clothes. Ordered many times for different occasions
as couldn’t find anything locally. I’m always worried ordering Asian clothes online due to fitting/quality issues and want to avoid the hassle of returns etc. However 6 suits I ordered were amazing, exact to size mentioned, sewn for comfortable fit and such good quality. Delivered fully tracked within 3 days, impressed as I’m sure this time of year it must get super busy. Such good value all round. I have recommended Asian suits online to my family too and will be placing more orders myself hopefully in future.

15 września 2024
Opinia niezależna
Logo Jalwaonline

Odpowiedź od Jalwaonline

Thank you for your lovely review, we hope to see you back soon :) many thanks ☺️ Jalwa Online

Oceniono na 1 z 5

WARNING ⚠️ DO NOT SHOP WITH THIS…

WARNING ⚠️ DO NOT SHOP WITH THIS COMPANY. THEY ARE KALACHASHMA, THEY CHANGED THEIR NAME BECAUSE
THEY SCAMMED PEOPLE WITH
KALACHASHMA NOW THEY ARE TRADING UNDER A NEW NAME JALWAONLINE.

I AM TAKING THEM TO COURT AND WILL REPORT THEM TO TRADING STANDARD.

THEY NEVER SENT MY ORDER OR GAVE A REFUND.

1 września 2024
Opinia niezależna
Logo Jalwaonline

Odpowiedź od Jalwaonline

Dear Muhammad Miah, we are unsure about your experience due to Jalwa Online not having any orders under your name, we advise you carefully revise your review or remove false information and statements! Many thanks

Oceniono na 5 z 5

Trendy outfits at affordable prices!

Trendy outfits at affordable prices!! Seller offers wide variety of selections, loving all their beautiful collections, extremely happy with all the purchases made so far. Fast delivery, good quality and service. I will definitely shop again!!

4 września 2024
Opinia niezależna
Logo Jalwaonline

Odpowiedź od Jalwaonline

Thank you for your lovely review, we hope to see you back soon :) many thanks ☺️ Jalwa Online

Oceniono na 5 z 5

I will definitely recommend this seller…

I will definitely recommend this seller they do such a bargain suit , with great quality and price, whatever I have purchased from them never been Disappointed. 🥰❤️

20 sierpnia 2024
Opinia niezależna
Logo Jalwaonline

Odpowiedź od Jalwaonline

Thank you for your lovely review, we hope to see you back soon :) many thanks ☺️ Jalwa Online

Oceniono na 5 z 5

Great range and selection of…

Great range and selection of clothing... ordered from here great communication from start to finish during ordering process... items arrived on time .. will definitely be ordering from here again ...

26 listopada 2023
Opinia niezależna
Logo Jalwaonline

Odpowiedź od Jalwaonline

Thank you for your lovely review, we hope to see you back soon :) many thanks ☺️ Jalwa Online

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