I disliked the fact that I have paid for the service and the prisoner my son having to still pay to call me so I am paying both roads which is running expensive
Reakcja na opinię
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Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if... Zobacz więcej
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Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to ema... Zobacz więcej
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So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.
Dane kontaktowe
27 Old Gloucester Street,, WC1N 3AX, London, Zjednoczone Królestwo
- 02080895080
- support@jailtele.com
- jailtele.com
3,2
Średnia
148 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I disliked the fact that I have paid…
I disliked the fact that I have paid for the service and the prisoner my son having to still pay to call me so I am paying both roads which is running expensive
11 marca 2026
Odpowiedź od JailTele
Thank you for your feedback regarding the dual payment concern.
We understand your frustration about costs on both sides. To clarify how prison phone systems work: when your son calls your JailTele number, the call is free for you - you're not charged per minute like standard prison calls.
However, your son still needs phone credit in prison to initiate the call. This is controlled by the prison system, not JailTele. Our service eliminates the expensive per-minute charges you'd normally pay, but we cannot control the prison's requirement for inmates to have credit.
The benefit: Without JailTele, you'd pay both the prison's high per-minute rates AND your son would need credit. With JailTele, you only pay our monthly fee - no per-minute charges.
We'd be happy to explain this further and discuss your specific situation. Please contact our customer support team who can review your account and ensure you're getting maximum value from the service.
We appreciate your business and want to ensure you understand exactly how the service works to support your family.
JailTele Customer Service Team
Odpowiedź od JailTele
Hi there — I’m really sorry you haven’t been able to use your JailTele number yet. We can help get this working quickly. Please contact our support and we’ll guide you step‑by‑step until it’s working.
Highly recommend
Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if you cant afford the £22 a certain time then you can change to the £10 bundle for 200 mins! Very easy to contact them if you have a problem through their live chat and its instant response if live chat is down then email them the response obvisouly isnt as instant as live chat but they respond quick enough through email! 5 stars from me 😄
14 października 2025
Opinia niezależna
Odpowiedź od JailTele
Thank you so much for this wonderful review! 😊
We're delighted that the Platinum bundle is working well for you and your partner. It's exactly what we aim for - affordable communication that lets families talk for hours without worrying about the cost.
We're particularly pleased you've found our customer service helpful. Our team works hard to provide quick support whether through live chat or email.
Thank you for highlighting the bundle flexibility too - we know circumstances can change and wanted to make sure our service adapts with you.
Reviews like this really motivate our team. Thank you for taking the time to share your experience!
JailTele Customer Service Team
Odpowiedź od JailTele
Happy calling!
Very brilliant service and I will…
Very brilliant service and I will recommend to anyone
17 sierpnia 2025
Opinia niezależna
Odpowiedź od JailTele
Thank you! Recommendations like yours mean everything to us. We're so pleased you're happy with the service! 🙏
I keep getting texts asking me to top…
I keep getting texts asking me to top up. I never have signed up for anything, I don’t know anyone in prison . I keep reporting Junk mail , but you keep hounding me with texts .
I don’t want your services . Please stop it .
Thank you
30 maja 2025
Opinia niezależna
Odpowiedź od JailTele
Thank you for your review. We’ve checked and can confirm you’re not a customer of ours. It’s likely your number was entered by mistake. Please email us at support@jailtele.com and we’ll promptly remove it from our system.
Sorry for the inconvenience, and thank you for letting us know.
You didn’t inform me that that…
You didn’t inform me that that particular prison doesn’t accept this service.
11 marca 2025
Odpowiedź od JailTele
Thank you for your review!
Odpowiedź od JailTele
Thank you for your review!
Go for Phonesavvy
Go for Phonesavvy, half the price for twice as many minutes.
23 lutego 2025
Opinia niezależna
Odpowiedź od JailTele
Thank you for your review!
Odpowiedź od JailTele
Thank you for your review!
The prison won’t allow me to use it…
The prison won’t allow me to use it they said it’s a third party. So I paid for nothing
14 października 2024
Odpowiedź od JailTele
Thank you for your review. Please note you can always contact our support team to get your issue resolved.
The prisoners number does not work
12 stycznia 2024
Odpowiedź od JailTele
Thank you for your review. Please note you can always contact our support team to get your issue resolved.
10i/10 services
10i/10 services . Perfect for staying intouch with loved ones. Thank you
12 stycznia 2024
Odpowiedź od JailTele
Thank you for your review!
So expensive!!
So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like they burn so quick!!! Strongly do not reccomend this company. Better off using virtual landline it costs the prisoner 60p for 20mins & £7.95 a month for me & goes direct to my mobile phone number.
11 stycznia 2024
Odpowiedź od JailTele
Dear Customer,
please note you're comparing the FreePhone service to the landline which is totally different. The FreePhone service doesn't charge the inmate inside which is a huge benefit.
Fast friendly service. Fixed my issue within minutes …
Twice tonight I mucked up my order and did the wrong thing. First time I got my refund and second time they fixed my mistake . After sending live chat it was all done within minutes. Great service to stay intouch with loved one. Thank you for all the stuff yous do to help stay connected to our family in jail. Would definitely recommend
12 stycznia 2024
Opinia niezależna
Odpowiedź od JailTele
Thank you for your review!
Odpowiedź od JailTele
Thank you for your review!
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