I’m disappointed with the fabric/quality. Yes they were on sale. But they are not thicker winter coats - I’ll still have to wear a puffer jacket. Which defeats the point of me spending money on a nice... Zobacz więcej
Reakcja na opinię
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Please do youself a favour and save yourself the dissapointment, stress, time and frustraion. This company is a complete rip off. What they adveritise is not what you get, they will then try to ext... Zobacz więcej
Love the jumper. I was disappointed to find that a Jack & Zoe Sydney sale was actually a jumper coming from China. It took close to 2 weeks to arrive when I was under the impression it was coming f... Zobacz więcej
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Order took 3 weeks to get here, I thought I was buying from the store in Jack and Zoe Sydney instead it came out of India. I then received 2 dresses and I needed a different size so I needed to retur... Zobacz więcej
2,4
Słaba
22 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 31% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Worst quality and based in India- exy return!
Ordered a winter coat for a trip to Europe in the waiter later this year. Cost was on sale, looked like good quality - what’s not to love! Well quite a lot really! The coat arrived and was not as per the pic on the website, it was thin and poor quality, what you would imagine from SHEIN. I had pre read the the returns section to check it was a local return. When I emailed the company they requested lots of photos of the item. I fr lined as had already repacked it up ready to return. They offered me a 20% refund to not return the item otherwise so would need to pay $30 “restocking fee” and send the item to an address in India! This is super misleading on their website as they cite a warehouse in Surry Hills in Sydney and the company is called “Jack and Zoe Sydney!” They are posing as a Aussie brand but don’t be fooled and don’t buy anything from
These guys it’s a scam. After lots of tooing and froing with the company they upped their offer slowly to 50% refund and no return, even offering to pick something else off their crappy website - no thanks! I have filed a chargeback with my back and wanted to warn others to not touch this company!
2 lipca 2026
Opinia niezależna
Odpowiedź od Jackandzoe Sydney
Hi,
We are sincerely sorry to hear that the item you received did not match your expectations in terms of material, colour, and overall quality. We understand how frustrating it must have been to experience difficulties with the return process after sending the item back. We appreciate your feedback and would like the opportunity to review your case and address your concerns.
Please email us at support@jackandzoe-sydney.com
with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
Jack and Zoe Sydney
Do not buy
This company is claiming to be in Sydney, Australia and the wharehouse there. I bought a dress that was meant to be made of luxurious suede looked really nice in the photos it arrived and is not suede and is also made very cheaply something from shein. I contacted the company and said its not made of suede and it was also too big and the seams weren't raised like the photos either and that I wanted a refund. The dress cost $89.95 they said i would have to send it back to India so now international package fees and there would be a $30 restocking fee or i could keep it and get a partial refund of 20%. Back and forth as im not happy with that as I loose out when the dress doesnt match what is on the site or the description. They are now offering 45% refund and that's their final offer. Either way I loose money for the companies false advertising. Also I should add that I said i would return it to the Australian address as that was were I was mislead to buying it from and then I want a full refund to which was denied so I replied with I would said it to India for a full refund and they said i would still need to pay yhe restocking fee and I wouldnt get a refund for 4 to 5 weeks. They kept pushing me to keep the item which is useless and get a partial refund. People should know what they are getting.
2 lipca 2026
Opinia niezależna
Odpowiedź od Jackandzoe Sydney
Hi,
We are sincerely sorry to hear that the item you received did not match your expectations in terms of material, colour, and overall quality. We understand how frustrating it must have been to experience difficulties with the return process after sending the item back. We appreciate your feedback and would like the opportunity to review your case and address your concerns.
Please email us at support@jackandzoe-sydney.com
with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
Jack and Zoe Sydney
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