Never received my outfit ordered 1st May, I emailed and Olivia got back to me… it miraculously shipped from a factory in China to the airport.., it has arrived in Braintree.. but has never moved from... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My order took quite a while to arrive, and as other people mentioned didn't think it came from China, thought it was a London based firm. Very creased on unpacking, folded into a small parcel.
Item did not fit and was of very poor quality. I am so annoyed with myself for not checking this company on trust pilot as i would deffinatley not havd orderd.like others have mentioned i thought i w... Zobacz więcej
My 2 dresses finally arrived almost 5 weeks after I ordered them. They are huge! Supposed to be medium sized 10/12 but they are at least a size 18/20. The fabrics are not what I was expecting and the... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Ivy & Noelle is a UK-focused online fashion brand offering carefully selected women’s clothing designed for comfort, versatility, and everyday wear. We serve a growing customer base across the United Kingdom, with a strong focus on quality, consistency, and reliable service. We operate as a fully registered business and are committed to providing a secure and transparent shopping experience. All orders are processed through trusted payment providers, and we maintain clear communication with our customers throughout the order journey. Our customer support team is available to assist with any questions regarding products, sizing, or orders. We aim to respond promptly and resolve any issues efficiently and fairly. At Ivy & Noelle, we value long-term customer relationships and continuously work to improve both our products and service based on customer feedback.
Dane kontaktowe
Zjednoczone Królestwo
- support@ivyandnoelle.com
- ivyandnoelle.com
1,9
Słaba
47 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 8% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Do not order from this company
Do not order from this company. The dress was hideous, nothing like the advert. Tacky material. And they offered me 10% refund - explaining that the track and trace cost of returning would be costly. Despite saying they are a UK based company the dress was sent from China and I’m expected to return to China!
2 maja 2026
Opinia niezależna
Odpowiedź od IVY & NOELLE
Hi,
Thank you for your review — we are genuinely sorry to hear that you were disappointed with your order and we completely understand how frustrating this experience must have been.
We want to be transparent: as clearly stated in our shipping and returns policy at the time of purchase, our products are fulfilled and shipped internationally. We understand this can feel unexpected, and we apologise sincerely if this wasn't as clear as it should have been during your shopping experience.
Regarding the refund — the 10% we offered was intended as a goodwill gesture to save you the time, cost, and inconvenience of an international return. We never want our customers to feel out of pocket, and we are sorry this did not feel like a fair resolution to you.
We would genuinely love the opportunity to make this right. Please contact us directly at support@ivyandnoelle.com and our team will personally look into your case and find the best solution for you.
Kind regards,
Team Ivy & Noelle 🤍
Though they took a while to get here…
Delivery took a bit longer than I hoped but the dress is just lovely. Great quality for the price and customer service were really helpful when I got in touch. Worth it
14 kwietnia 2026
Opinia niezależna
AWFUL EXPERIENCE
AWFUL EXPERIENCE. Cheap quality, wrong colour , very badly made and the neck on the top wasn’t sewn right, nothing like the picture shown. Completely wrong material that was shown
DO NOT BUY FROM THIS COMPANY it deserves 0 stars
7 maja 2026
Opinia niezależna
Odpowiedź od IVY & NOELLE
Hi,
Thank you for sharing your experience — we are truly sorry to hear that your order did not meet your expectations, and we completely understand how disappointing this must have been.
Quality and accuracy are things we take very seriously, and a manufacturing issue like an unsewn neckline is absolutely not the standard we hold ourselves to. We sincerely apologise that this happened and that your item did not arrive as described.
We would really like to look into this for you personally. Could you please reach out to us directly at support@ivyandnoelle.com with your order number and a few photos of the item? This allows us to:
Investigate the quality issue with our supplier immediately
Find the fairest and fastest resolution for you
Ensure this does not happen to any other customer
Your feedback — however difficult to read — genuinely helps us improve, and we do not take it lightly. We hope you will give us the chance to make this right.
Kind regards,
Team Ivy & Noelle 🤍
Sorted
All good. Looked as advertised, very comfortable and delivery was without any problems. Can’t ask for more than that
28 kwietnia 2026
Opinia niezależna
Not usually one for reviews but had to say something
I'm not usually one for leaving reviews but I just had to for this one. The dress arrived so well packaged and looked even better than the photos. I'm a size 14 and went with the L which fits perfectly. Customer service was lovely when I asked about sizing too. Really happy
20 kwietnia 2026
Opinia niezależna
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