Irish Life Recenzje 

Is Irish Life Health a scam. At time of writing they have a 81% one star review rate and my experience with them would reinforce that evaluation. I can't even sign into my account and either they are incapable or unwilling to fix the problem. They start by saying that you must wait a week for a reply to your email and then send a rubbish reply so another week goes by to wait for a another reply. Unfortunately you won't find out how bad they are until you have reason to interact with them and then it's too late. Your money was thrown away.

Like in life impossible to get appointments, when you do it's a referral to a doctor or hospital to far away ! How can they expect to send you for a 15 minutes appointment when it's like 3/4 hours away ?
Need more facilities over the country,not excluding the rural areas !
We pay enough as it is

The website is consistently slow, unresponsive, and nearly unusable. Basic tasks — such as uploading receipts, checking my policy cover, or viewing claim history — are extremely difficult due to long loading times, broken pages, and poor navigation. I have attempted to access the site using multiple browsers (Chrome, Safari, Firefox, and Edge) with the same disappointing results.

The absence of a dedicated mobile app only adds to the frustration. In 2025, this should be a standard offering from any major insurer. Without it, Irish Life Health is falling significantly behind competitors in terms of customer accessibility and convenience.

did a pension top up and the customer service team does not know how to send me the statement of that top up. They will keep you on hold and then say will that they will email it, i have been calling them daily for the last 2 weeks and it is the same answer. I am now thinking of transferring the pension fund to another provider.

Absolutely disgusting! They’ve upgraded their website (joke) which could not get in to with my apple devices when I was badly sick and needed help over the weekend they’ve disabled their app so that wasn’t working either. After surviving the weekend I’ve called them and then gave me all the above information then, I’ve tried again and no luck again, when I’ve got in touch with Kerry on web chat she’s told me try different browser our new website bit funny with safari browser and that was it, TERRIBLE!

🔴 Shocking service from Irish Life.

15+ months waiting for a simple pension transfer to a Personal Retirement Bond.
4 phone calls in the last 4 months — nothing but false promises, zero progress. 📞❌

I’ve spoken to multiple staff: Oísin, Kanwal, Niall — yet still no resolution.
For a company entrusted with people's life savings, this is completely unacceptable. 😡

How long must a customer chase you before you take action?

#IrishLifeFail #CustomerServiceDisaster #Unacceptable

Terrible Experience – Constantly Denied Claims for No Valid Reason

I’ve been paying over €3,500 a year for health insurance with Irish Life to cover my entire family, and yet every time we file a claim for a legitimate issue clearly covered in the policy, it’s denied. The reasons given are often vague, inconsistent, or completely made up. It feels like they go out of their way to find excuses not to pay, regardless of the documentation or the medical necessity.

This is not what I expected from a company that presents itself as a reliable insurer. The frustration and stress they’ve caused during already difficult times are unacceptable. If you’re looking for peace of mind and fair treatment, I strongly suggest looking elsewhere.

I wanted to change my address online. Proof of adress, signed request etc. scan and upload, error, try again later. I tried and tried, then gave up and send it by post. That's still not good enoug for them, they have to call me, ask all my details, another call to my wife as well. OK, I don't think it's normal, but whatever. The part that shocked me came when I reported the bug. They asked me my personal data again "for security and data protection". And then they just plainly told me that thanks, but they know that it's still not working. The first time I tried that was more than a week ago. So in a week, they were not able to remove the form for the change of address and replace with a message that currently the only way to do that is by post. I don't know what to expect from a company like that. Their only way to stay in business is the lack of real concurency, like so many other Irish financial institutions.

I had the worst experience ever with Irish Life Health Insurance. The worst ever customer experience and also their policy.

I suggest you guys to avoid this and take some other insurance. They never respond to you inquiries timely and write things by themselves in your policy that shows up later that you cannot claim any benefits that you require and they will just charge you for nothing.

I really valued Irish Life as a pension provider when I was a customer. After 14 years I had to move my pension when I left my employer. Irish Life did two disappointing things -

1) They transferred my pension to the new company without ever writing to me - I logged into the Irish Life portal and saw its value was zero and nearly had a heart attack! I wondered if the new company was scamming me. All IL had to do was to email or write to me IN ADVANCE of transferring the money out

2) They shut off access to their portal as soon as my money was moved, so I couldn't even log in to see an audit history of them moving my money to the new company. And I couldn't see the value of my pension when it left IL and compare it with the new company's policy value, to check for things like hidden fees.

These steps sent me a clear message - we don't care that you were our customer for all those years. You're gone now!

I’ve been paying income protection to Irish Life since 2021. When I became medically unfit to work in September 2024, I submitted all documents and kept them informed by email and phone multiple times — explaining that I was out of work and that my wife is 8 months pregnant.

Despite this, they ignored my situation, gave only generic template responses, delayed payment for over 7 months, and then sent it to a bank account I couldn’t access, even though I had clearly provided my correct details.

They also cancelled my policy when I couldn’t afford payments — despite telling me I wouldn’t need to pay while claiming. Irish Life completely failed us at a time of serious need.

Avoid this company at all costs — their actions were careless, unprofessional, and harmful. No one should be treated like this during one of the most difficult times in their life.

The customer support literally copy and paste the answer from the policy and are completely uncapable of explaining their own cover. It's shocking really, when you think that they are professionals that should inform people on such delicate matters.

Terrible company, only interested in taking money from the customer.
Had surgery last October 24. Scheduled second part of operation before Christmas. Got a letter to say payments to hospital paused. Not in the lest bit interested in care for their members. Now I have half surgery completed and hospital calling every week looking to get paid
If you want to feel stressed and disillusioned then go with Irish Life.
Read the trustpilot reviews. Make up your own mind.

Absolutely shocking and stressful company to deal with

I have called and emailed over the last few days a simple question before i have my procedure.

Not one person so far can explain do i have to pay or not "Subject to €2000 co-payment on orthopaedic procedures"

There excellent at copy and paste and reading from there own website ,

Customer service is challenging and inexperienced ,
No one available at the weekend

As of today still no Actual answer

Like previously mentioned excess charges are very confusing ,

All i have done is pay out €100's and will be lucky to get a 1/3 back due to complex T&C's

The irony is if i could wait and went public everything would be free

Terrible. Digital doctors booked up all the time. Tried to make multiple claims but as there is one still in progress it won’t let me upload more claims I imagine to not truly reflect how long it takes them to process claims, just a con to scew their completion timeframes. Would not recommend.

Horrific company, I was forced to sign up with these COWBOYS due it supplied for by my company, Even though my company is paying my full monthly fees, they have cancelled my membership on 3
occasions in less than 4 months, this leads to me having take time out of my busy day to rectify the issue (which is the same every time). I would advise anyone looking for private health insurance to look at ANY other option than this negligent bunch of amateurs.

My experience making a claim has been horrible and i will never recommend this company to anyone. Just follow my lead at the top for a smooth renew amazing experience.

Absolutely dreadful to deal with when you want to submit a claim, bill cover (2 year) is a scam…..will not pay out for the term and will make your personal situation a nightmare! Switched over two policies to competitor with no regrets!

Rang Digital doctors had to wait ages to get through. Today is Wednesday close to 3pm, next available appointment appointment available is 7am Friday morning. Waste of time for working parents. Will probably have to take day off work to go to our own GP

cant find a good thing to say -
we are only with this health insurance because its part of a work package benefit -failling to see the benefit really, it takes forever to log in, it takes forever to load and submit receipts as the website keeps crashing - feel like Im back in the 90's waiting for dial up to the internet :/
very annoying and unhelpful to deal with on the phone too