iPark Airport Parking Recenzje 

- Delays dropping off and advised by their staff that I would miss my flight. I ended up leaving the key on the wheel for them to pick up.
- Delays picking up and constant lies 1h30mins from initial call - waiting with a 9 month old baby.
- Stole the cigarette lighter charger and cable from the car

We booked an IPark Gatwick Meet and Greet from 20th May 2026 to 24th May 2026. Upon return, we called the number provided as soon as we landed at 7.20am on 24th May to get our car at the pick up point, exactly as requested in the email.

When we exited the airport, we went to Level 6 Car Park 6 as requested on the phone. No one was there and our car wasn’t there.

After some calls with the number provided, they said the car would be there soon within 20 minutes. Time passed, still no car. We called again and again. At some point, they finally told us they didn’t know where our car key was because they had apparently labelled it wrong. They told us they would call us back in 20 minutes.

So we decided to go have some breakfast and coffee at Starbucks in the departure hall. Time passed, no call back. We called again and again and now they told us they still hadn’t found the key, they had a big bag of keys and they were going to go to our car and try them all to see which one opened it.

We then offered for them to pick us up and take us where our car was parked because we could help identify our key. They said they would call back.

Time passed again. I finally decided to read some Trustpilot reviews and oh my god all the reviews were horrible. One of them said their car had never actually left Gatwick airport and was still parked exactly where they left it. So we went to check ourselves because we had nothing else to do anyway.

We went to Car Park 5 Level 5 where we dropped our car on 20th May in the morning and our car was there exactly where we left it, doors UNLOCKED. We called them back to say we found our car and suddenly they told us they had finally found the keys too. What a coincidence.

They then said someone would come drop the key. We waited another hour calling them every ten minutes because nobody was coming. Every time we called, the driver was apparently “10 minutes away”.

Finally a guy showed up with our car key and then immediately got into our car and started DRIVING IT. I stopped him and said you are not driving away with our car. He then said he was driving it downstairs to pay the ticket because obviously our car had been parked in Gatwick short stay parking with no booking.

We said we were coming too because he was not driving away with our car. He said he was not insured to drive us. We said we would drive him. He said no and tried to leave saying he had another customer and he was only supposed to give us our key.

He then called the number we had been calling and said he would be back.

At that point we thought he was going to disappear and leave us with the £700 fee to pay (that’s what he told us we would have to pay).

We then literally saw him and his friends inside the departure hall buying lemonade while we were stranded there.

Eventually, after several more calls, they told us they were now “telling us the truth” and that they couldn’t find “the guy with the credit card”. They then told us our best option was to drive to the barrier, press the assistance button and say we couldn’t pay the fee. They told us Gatwick would give us a 50% reduction and that we could then claim the money back from IPark.

At that point we were tired and just wanted to go home, so we drove down to the barrier. The man from Gatwick Assistance told us either we pay the full £350 fee or we could get a 50% reduction, but either way we would need to claim the money back from IPark ourselves. We ended up paying the £175 fee.

I found it incredible that Gatwick allows these practices. We are obviously not the only people this has happened to. After reading so many similar reviews online while stranded there for hours, it genuinely feels like both Gatwick Parking and IPark are benefiting from these practices while customers are left dealing with the consequences.

We have a 4-year-old son. We woke up at 4am for a 7am flight (French time), landed at 7.20am UK time and only left Gatwick at 11.27am. It was a 30 degree day and we spent hours waiting on the top floor of Car Park 5 which is not covered.

My 4-year-old son was very distressed when I had to stand in front of the car to stop the man driving away with it.

Absolutely not worth saving a bit of money. This company is completely unacceptable.

SCAM COMPANY!
DO NOT USE!

When we arrived to drop of the car, it was straight forward, the man (who was very odd) told us park and leave the key with him, the driver would come and collect the car, we needed to give him £10 exit fee which we did stupidly! It all seemed strange from there and I should have known better. I videoed my car as I left it.

A week later on return we went to collect our car, after reading reviews I thought we’d be there for hours, however my car was still in the same spot I’d left it! It hadn’t moved atall! They had taken my key, my £95 booking fee and £10 exit fee and left my car in short stay car park for over a week!! I am now expecting a HEFTY fee!
I asked the man why my car had been just left there he said they do this to everyone, up to a thousand cars a week!! He said don’t worry I’ll sort the exit ticket for you and tailgated someone else out! Re entered the car park and then I was to pay the £8 exit fee!

Complete scam DO NOT USE!!

Do not use,very bad service. I almost missed my departure and on my return made me wait for more than one hour and they made me pay extra fees for the car park.never use them again!!

If I could give zero stars I would. 100% avoid at all costs. Used different providers over many years and these are by far the worst Iv ever seen.

WILL NEVER USE AGAIN. ‘Meet and Greet” should mean someone will be present when you drop the car off and someone will be present when you land back. I waited 25mins when I was departing. And told 1hr wait when I returned. It’s a scam company

Total shambles of a company.

TERRIBLE!
Absolutely awful experience with this meet & greet valet service. After landing, I called at 06:40 to collect my car and didn’t get it back until 08:25 — I spent longer waiting for my car than I did on my flight.

The communication was a complete mess. With 6 pieces of luggage, we were told to go to Level 3, then Level 5, before finally being told they had just left the car unattended on Level 4 with the key hidden behind the tyre. Completely irresponsible and unprofessional.

To make things worse, the service advertised that all parking levy fees were included, but when I got to the exit barrier, I discovered they hadn’t paid it and I had to pay myself.

One of the worst customer service experiences I’ve had. Avoid this company.

Very poor .made to wait 2 and a half hours to return car. Contact on phone for ipark very rude. Gave incorrect information and kept on putting the phone down. We were one of 4 groups impacted by them today at the same time . Very poor. Never use!

Terrible experience and not legal. The company operates under different name with the same mobile number. They don’t answer phone and leave your car in carpark for you to get hefty fine. Left us stranded for hours and eventually found car on a different level with key on windscreen. There are several workers on each floor moving cars around. Reported to airport and police.

On arrival, we were met and asked to pay £8 for the carpark ticket, despite the email saying £5.

On our return, we called at 2:04am but it didn’t ring, it just went to answerphone. We tried multiple times. Finally around 2:30am we managed to get an answer to our call and they said it would be 45 mins for them to arrive with our car because we hadn’t called…we had, lots of times. They finally arrived with our car at 4.45am after many promises that “it was coming” before finally admitting that they were “trying to find the keys”. No apology or acknowledgement of the delay and issues they’d caused. I took a picture of the man delivering our car so I could use it when complaining later and he called me abusive swear words.

Beware that this company seem to have various shell companies set up. We booked on compare your parking and were told it would be Parking Spot Meet and Greet. We checked reviews for them which seemed to be positive. It wasn’t until we checked our confirmation email that we saw it then said the service provider was iPark, who have terrible reviews. The number to call when we got there was also the same number given to other people who had booked with other company names via compare your parking. Totally fraudulent and scammy.

On drop off eventually a man turned up with no ID. And gave no receipt. On our return we had to wait two hours before our car was delivered

This is not a legitimate parking company but appears to be a criminal operation with no agreement with Gatwick Airport. Avoid at all costs and use a verified Gatwick parking provider instead.
When we returned from holiday this week, there were more than 10 families waiting for hours for their cars to be returned. We discovered that around 90% of the vehicles had never even left the car park. One gentleman discovered his car had been sitting there for 16 days.
Our own car had been left unlocked in Gatwick short stay parking where charges were accumulating at £70 per day. To get our car released through the barriers, NCP demanded £280 for just 4 days of parking.
It seems this company simply takes your money and either:
leaves your vehicle parked to rack up huge parking charges, or
uses and abuses your vehicle without permission.
You are then left waiting hours and hours for your car or keys and left paying large fees to recover your own car.
Please do not hand over your car keys to these people. Choose a Gatwick parking provider that is properly verified and reputable. It was also clear to us that Gatwick staff were aware of this fraudulent activity as were the police, however you will find little help other than to simply wait for your keys and then pay a huge parking fine.

DO NOT USE THIS COMPANY. I waited 3 hrs for my car to be returned. No one picks up your calls. Tried calling 30 mins before arrival and no answer. Mailbox full so can't leave a message. Arrived at airport and pulled into petrol station to try one more time. Got hold of someone so drove to car park. A lady was telling me not to leave my car as she had waited 4 hrs so far for hers. I had a flight to catch so had to leave my car. I then worried all holiday as knew I was landing early hours in morning and didn't want a delay in getting my car. Well I did, yet again no one picked up my calls all 200 of them, waited 3 hrs. I was not the only one too. On waiting I met several people all complaining and having the same issues with this company. Got given flyer from them on return with complaint number on. Guess what the number does not exist!

Awful .. used on 19.5.26 so far waiting nearly three hours and no sight of our car. Other people were seen to have problems too .. kept being given 4-6mins wait and the another 10mins .. bad end to a nice holiday and at time of typing car still hasn’t turned up! DO NOT USE!

ZERO STARS!!! AVOID AT ALL COSTS!!!

An absolute disgrace! The most awful parking experience I have ever had! Called 30 min before arriving as per confirmation email to be advised someone will be there at car park 6 level 5, no one in sight, called again and told to park on level 6 then wait for someone. A man arrived, didn’t speak hardly any English, took our key but gave us nothing in return, didn’t even ask where our car was, our reg number, nothing then wanted us to pay £10 for the ticket so he could get back out, this was supposed to be included in the price we paid when we booked. We have a Tesla so we’re able to see the live location via tracker and live cameras of our vehicle the whole time we were away and it didn’t move from short stay until 3 hours before we flew home, our email confirmation stated our car would be moved to a secure location which is wasn’t. Again we called 30 minutes after landing as per email confirmation to be told 25 mins to an Hour! 25 mins ok but an hour?! This was meant to be a meet and greet service. It was 1am when we landed, we had a 1 year old and a 6 year old with us. We waited almost 3 hours! In a cold car park. Multiple calls, told not enough drivers, was asked where we were to drop the car (shouldn’t they know this?) was asked to answer their questions or they would just hang up, when I called and got angry I was told that we would now be made to wait longer. In the end my husband found the location of our car in an old best western hotel car park, hotel being use for asylum seekers. He paid £25 for an uber to go and retrieve our car, we then had to pay £8 to get out of the short stay car park. There were approximately 8 other families and couples all waiting for their vehicles, some had been there for much longer waiting. We landed at 1am, didn’t get our car until 3:20am.
Absolutely disgusting service, even worse customer service, the whole company is a scam. Enticing people in with the good prices and providing a joke of a service. All the companies that came up on this website were clearly all being run by the same cowboys. The comparison site is clearly also these people.
A refund of £33 for the uber and car park ticket please. We have also reported this to trading standards. Let’s hope this whole site and all the fake companies within it gets shut down. No wonder you have 1 star on trust pilot!

Zero stars absolute con artists who lie and get aggressive and abusive.. kept us waiting over 5 hours to get our car back.. my last review has been deleted so I’m writing another.. couldn’t get through on phone and when finally did they were rude and abusive on phone..they drive your car like they stole it.. I’d advise anyone and everyone don’t use this company.. cowboy company ..

Collection was fine, they took the car as you'd expect. The problems arise when you land and try to collect your car... landed and called the number to which we were told the car would be half an hour. Long story short the car never turned up. Approx 1000 calls to number ending 088 that never answers. Thank god I have a tracker on my car, £50 out of pocket to take a taxi to the car park, to which I was greeted by 2 people who look like it was their first day on planet earth. No clue what they are doing, no intention of having my car dropped of at the airport as paid for.

Avoid this company. Our car never appeared to leave the Gatwick South short stay car park, despite us paying for meet-and-greet through Gatwick Premium parking - all ending the same mobile number as Ipark. We then had to wait around two hours to get our keys back.

When returning the car, the driver said he needed to drive it down to Level 0 “or you’ll be charged loads,” even though I could see my car had been left on Level 5. After reading other reviews its clear they tailgated the car to get it out, so don't know whether to expect a fine.

Scam scam scam,
SAQIB MUHAMMAD MASHOOD (if that's he's real name) 5 blake house bishops Road, Slough SL1 1FG (probably not he's real address) owns a few of these car parking companies and just moved on to another once closed down. They drove our car while we were on holiday I knew as I had it tracked, they charged us parking! As extra, not listed, never dropped car off, as had a tracker knew where it was so we had to get a cab after a 2 hour wait to the best western migrant hotel to pick the car up. There were dozens of other people at the airport with terrifying stories, one lady was there a day and a half and had a £1400 parking ticket🤬, another £350 parking ticket as they just left their car there with the keys left on the window screen. this company needs to be taken down, and the owner locked up.
The car reaked of cigarette smoke and was absolutely filthy. Thinking of a way we could all get together and crowd fund or something to get this stopped. I called the police from holiday when alerted my car was being driven and they just said I need to contact citizens advice. So they are just happy to let this continue 🤬😞, to finish only a minor thing but they even stole around £15 pounds in change from my dash.