Inventory Planner by Sage Recenzje 152

Whilst the product largely still does much of the work it used to do, there have been some changes that have broken some of the essential functionality we previously relied on and the support is just not as responsive as it used to be.

Although they are polite and appear to be as helpful as you'd expect, you're no longer treated like a unique and individual business and your specific needs aren't taken into consideration.
It's what we expected when they were taken over, but it's still very disappointing.
The way it currently works, I have to babysit it, and pretty much do all the purchasing and inventory management myself, whereas if we were able to go back to the way the functionality used to be, and also perhaps customise it a little further, I'd be able to delegate the purchasing to my team.

Inventory Planner has been a game changer for us. We have been using it around 8 months now and it has been instrumental for us to understand our sales patterns and replen programmes with a lot more insight in to margin, rate of sale, stock outs etc.

There is still a lot to learn due to the depth of options within the software but better to have too much than too little. Shout out to Teo for making all the learning material available to us in order to enhance our usability of the software.

We have had a great experience with Inventory Planner, it’s a game changer for our purchasing team and provides them with the insight they need to make informed decisions. Their support is on point, Jansen is prompt and has been very helpful when troubleshooting issues.

We have been using Inventory Planner for several years as our business grew more complex. It's a huge time saver and support team is very helpful and responsive.

Inventory Planner has vastly streamlined our ordering processes - from automating POs in a format we like, to forecasting stock orders in a timely manner. Where a team of us used to spend days pouring over numbers for one supplier, we've condensed this to less than half a day for over 40 suppliers - the amount of time we've saved in the last few months is incredible!

Hayley has been fantastic - from support on the most basic features, to guiding us through the more advanced reporting techniques, she has helped make this transition as smooth as possible. The ongoing support has been great, with the recorded training sessions supplementing the training of new colleagues on the system.

A great app that is continually improving, and saving us time daily.

Inventory Planner is a useful tool to any business in eCommerce, can only recommend it. Their customer service team investigated and solved our issues and made the platform tailored to our needs.

In the dynamic world of business, where staying ahead of the competition is paramount, an efficient inventory management system can often make or break success. Our experience with the Inventory Planner has been nothing short of transformative, and it has emerged as an indispensable tool for our operations.

The significance of Inventory Planner to our business cannot be overstated. It's not just a product; it's a comprehensive solution that streamlines our purchasing process in ways we never thought possible. Without it, navigating the complexities of buying decisions would undoubtedly be a daunting challenge. The software offers an all-inclusive platform that caters to every aspect of purchasing, from forecasting demand to managing stock levels, ensuring that we are well-equipped to meet customer demands and minimize excess inventory.

One of the standout features of Inventory Planner is its user-friendly interface and robust capabilities. It provides an extensive range of tools that empower us to make informed decisions, ultimately optimizing our inventory investment. The product's ability to consolidate data, analyze trends, and generate accurate forecasts has been a game-changer, aligning our procurement with actual market needs.

Perhaps what truly sets Inventory Planner apart is its exceptional customer service. The support team's commitment to going above and beyond is remarkable. Not only do they promptly address queries via email, but they also extend their assistance through step-by-step guidance. This level of dedication has created a sense of partnership, allowing us to harness the software's potential to the fullest.

Inventory planner has significantly streamlined our operations, enabling us to meet customer demands efficiently and reduce unnecessary inventory costs. It has allowed us to manage inventory at multiple warehouses and allows for interstate transfers when we were running low on stock due to several outliers. The integration to our ecommerce platform also means that the data can be updated to reflect the website transactions when we choose. I had initially being managing stock manually which would take weeks, now I get automated reports or use the platforms user friendly interface and can review all inventory within an hour.

I have had a great experience so far setting up Inventory Planner. Nicholas W has been tremendously helpful. I look forward to using the software more!

The only way to cancel your subscription is to contact support. They will then ask you to answer a list of detailed questions before proceeding with your cancellation request. We continued to be charged even after requesting the cancellation of our account. Very disappointing for an online business.

Awesome app, awesome costumer service

We have had an incredible experience working and onboarding with Inventory Planner. They have been a helpful thought partner in working through some solutions to problem solve for our unique inventory situations. The onboarding time commitment was a lot but it was so worth it to best understand the complexity of the offering and ensure we were leveraging it appropriately. There is still more to do but I feel so confident in how things are set up and tracked we are able to rest easier worrying less about stock outs and being able to focus more on strategic planning. Thank you for your dedication to helping our team get set up for success!

Overall a really useful piece of software. We have used Inventory Planner for the past 3 years in our business and it has proved an excellent tool for forecasting stock requirement based on factors such as supplier lead time, days of stock required, and previous sales history.

We would highly recommend Inventory Planner for any new e-commerce business.

After a long search and a couple of failed attempts to get inventory planning right, I finally came across Inventory Planner. We had a couple of issues with the BC integration, but IP got everything resolved. Now we have an inventory system that we can trust. It was very powerful to walk through how the calculations are done so that we could trust the final numbers, which we have never been able to do! The training was key, so many partners have a great tool, but no training. With the training we received we feel confident that we can really leverage all of IPs the amazing tools. Finally, the data is complex, but managing it is so simple, something we thought we would never find. Give IP a shot, I really think you will be very pleased!

So far, we have been very impressed with the technical support, training and capabilities of the Inventory Planner! We had an incredible training process with a very helpful and competent member of the Inventory App team. This has prepared us well for utilizing the app for our specific business context!

Very useful tool to identify sales volume and forecast sales. Useful tool to identify good/poor products.

The support is now non-existent, any response given will be through a customer service rep that has little/no technical understanding and will generally respond with pre-written generic support responses. On multiple occasions, IP will not sync correctly or at all. Support will issue the 'we're looking into it' response and will generally resolve the issue on the same day with a band aid fix - at a great cost to our now disrupted supply chain. For us, a day’s worth of downtime costs our company thousands. The knock-on effect means goods will arrive from our supplier a day or 2 later than required as we are dealing with suppliers in different time zones. Customer support will never drill down to the root cause and the issue will reoccur again the following day with the same hapless support response. We can work through most issues but unreliable data sync renders the platform redundant, it doesn’t matter what else the platform can do if the primary function of the service doesn’t pull the data correctly.

As with any software service you’re going to having niggling issues to work through, however that’s no longer possible as the recent acquirer (Sage) has stripped back customer support so we now have a product that doesn’t work and isn’t supported. Despite the decline of service, they’ve recently increased pricing with a tiered service and features that we previously paid for are no longer included in our plan (as you can guess we weren’t informed about that either). I can only imagine things are going to become worse as the company is stripped of all value.

We have been using IP for a number of years and sadly this is no longer the same company after several recent changes in ownership. Whilst we were once used to effectively resolving issues with the actual engineers/founders of the company, things are now a sharp contrast and the reality is the previous great ratings for this company no longer hold true.

Was a great promising company. Got bought up, changed pricing model and lowered performance and customer support for a brand new "PREMIUM" Did not inform customers. Just classic 👎

Really good virtual wizard for onboarding and setup. Use this for our shopify ecommerce store and to make better inventory decisions. Could have more integrations to ERPs

This website must be the ultimate inventory planning tool. It helps us see exactly how long stock levels will last, predicts replenishment month ahead based on sales figures. An awesome locations comparison tool to help balance inventory across several warehouses/shops. Too much stock in one, not enough in another, this sorts it out.

There are so many features, analysis reports to comment on. Integrates with quite a few other e-commerce systems. The ultimate sales and stock planning tool, can't recommend it highly enough.