Insuranceline Recenzje 626

Wynik TrustScore: 4.5 na 5

4,3

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Mum was hospitalised after the news of her dad passing. She was able to submit the insurance claim for my grandfather, from her hospital bed, all she needed to do was email the death cert and identi... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Running the old life insurance scam where once you get above 60, no matter how long you have been with them, your premiums go up exponentially every year. This means by the time you are old enough to... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

On notifying the company of our mothers passing we received the following day a beautiful bunch of flowers and a condolance card. The claim against her funeral plan was settled within two days. An i... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Firma ubezpieczeniowa
  2. Ubezpieczenia wypadkowe
  3. Ubezpieczenia od niepełnosprawności
  4. Ubezpieczenia pogrzebowe
  5. Ubezpieczenie od utraty dochodu
  6. Agencja ubezpieczeń na życie

Napisane przez firmę

Insuranceline is proudly Australia's longest standing provider of funeral insurance. We believe in one simple philosophy: everyday Australians should have access to straightforward life insurance they can trust.

Roy Morgan Customer Satisfaction Award Winners - 2018

Napisane przez firmę


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

626 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I had income protection

I had income protection
Because the consultant didn't explain the out of action correctly to me they refused to pay my benefits even though during the phone conversation the consultant said I would be insured and would be paid
They love taking your premiums but when the time comes to pay up they use every excuse not to pay
Wouldn't recommend. My issues started in December 2025
I've been through your dispute team and they can't even admit during the phone call with your consultant in 2019 he has admitted I'm still covered and still get paid
You can call me 0401 025 858

11 maja 2025
Opinia niezależna
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Odpowiedź od Insuranceline

Hi Troy, we're very sorry to hear about your experience. Our Customer Care Team would be more than happy to look into this for you. You can contact them on 1300 880 750. Alternatively, if you would like to send us your contact details via private message, we will arrange for a member of the team to contact you and discuss your concerns further.

Oceniono na 5 z 5

Excellent and suitable polities.

I m happy to find the policy suitable to meet my pocket.

29 kwietnia 2026
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Odpowiedź od Insuranceline

Thank you for taking the time to leave us a 5 star review and some lovely feedback. We're so glad you had a positive experience with us.

Oceniono na 5 z 5

Ease of use, affordability

The timing, affordability and ease of use 🤗💞

12 lutego 2026
Opinia niezależna
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Odpowiedź od Insuranceline

Hi Andrew, thank you for taking the time to leave us a 5 star review and some lovely feedback. We're so glad you had a positive experience with us.

Oceniono na 5 z 5

Easy to speak with some one

Easy to speak with some one
Answered all our questions
Extremely friendly .

24 lutego 2026
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Odpowiedź od Insuranceline

Hi Darren thank you for taking the time to leave us a 5 star review and some lovely feedback. We're so glad you had a positive experience with us.

Oceniono na 4 z 5

Yes it was read out really well and …

Yes it was read out really well and was excellent explained about the whole lot and the person was very well spoken

24 lutego 2026
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Odpowiedź od Insuranceline

Hi Delys, thank you for taking the time to leave us a 5 star review and some lovely feedback. We're so glad you had a positive experience with us.

Oceniono na 5 z 5

Ash gave me all the informwasation that I…

Ash gave me all the information that I needed and was great to deal with

3 lutego 2026
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Odpowiedź od Insuranceline

Hi Debra, thank you for taking the time to leave us a 5 star review and some positive feedback. We're so glad you had a positive experience with us.

Oceniono na 5 z 5

It may me fill complete

It may me fill complete
My life insurance policy is done for a price I can afford and so easy
I just hope it pays if I pass for I'm over 55 year's of age

30 stycznia 2026
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Odpowiedź od Insuranceline

Hi James, thank you for taking the time to leave us a 5 star review and some positive feedback. We're so glad you decided to stay with us.

Oceniono na 1 z 5

So I went through the internal dispute…

So I went through the internal dispute resolution regarding my rejected accidental death claim and of course they came back with the same answer of denied. They know nothing about health conditions. My mum was 76 years old and had type 1 diabetes which she had since she was 2 years old. She tripped and landed on a piece of furniture before hitting the ground. She broke her collarbone and ribs on her right side. The pain was unbearable for her to the point where she had to be sedated. She then wasn’t eating because she couldn’t therefore her diabetes couldn’t be controlled as eating is very important for them. She ended up passing away 19 days later. How can that not be accidental death. Had she not had that fall she would not if passed away when she did. She also had another policy with real insurance and they had no problem with paying out the accidental death claim. They were so understanding and said to me straight out that we can see her accident caused her death. I said to insuranceline that the other insurance had no problem with it and they turned around and said to me well they shouldn’t have. I’ve decided that I’m not going to afca I’m going to the media about this.

18 grudnia 2025
Opinia niezależna
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Odpowiedź od Insuranceline

Hi Lisa, we're so sorry to hear about this very difficult situation and we send our deepest condolences. Please send us a DM on Facebook with some more information so that we can look into this further for you, we'd like to escalate this to our team.

Oceniono na 5 z 5

I was it tight spot struggling to make…

I was it tight spot struggling to make ends meet and u come up with a solution that stopped me cancelling my policy.

17 listopada 2025
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Odpowiedź od Insuranceline

Hi Noel, thank you for taking the time to leave us some positive feedback. We're so glad you decided to stay with us.

Oceniono na 1 z 5

Running the old life insurance scam…

Running the old life insurance scam where once you get above 60, no matter how long you have been with them, your premiums go up exponentially every year. This means by the time you are old enough to be close to the end, the bi-weekly premium will be more than the payout!
And like all insurance companies, the greater your loss and pain, the more they enjoy cheating you.

13 listopada 2025
Opinia niezależna
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Odpowiedź od Insuranceline

Hi Peter, we're very sorry to hear about your experience. Our Customer Care Team would be more than happy to look into this for you. You can contact them on 1300 880 750. Alternatively, if you would like to send us your contact details via private message on Facebook, we will arrange for a member of the team to contact you and discuss your concerns further.

Oceniono na 5 z 5

Dealing with insuranceline was great…

Dealing with insuranceline was great they were so helpful and so informative,they explained everything so i could understand it,they are fantastic

10 listopada 2025
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Odpowiedź od Insuranceline

Hi Janine, thank you for taking the time to leave such lovely feedback! We're so glad we could make the whole process seamless for you.

Oceniono na 5 z 5

The whole process was easy to underhand…

The whole process was easy to understand and follow. Previous quotes from other companies was painful

29 października 2025
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Odpowiedź od Insuranceline

Hi there, thank you for taking the time to leave such lovely feedback! We're so glad we could make the whole process seamless for you.

Oceniono na 5 z 5

Very nice

The person was very nice I spoke to

3 listopada 2025
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Odpowiedź od Insuranceline

Hi Susan, thank you for taking the time to leave such lovely feedback! We'll be sure to pass your kind words along to the team.

Oceniono na 4 z 5

They were very polite and helpful BUT I…

They were very polite and helpful BUT I wasn’t happy that I lost over $3000 because my policy was cancelled, should have had a phone call NOT SMS messages. Where I live we have been having a lot of issues with NBN the internet and our phone lines.

14 października 2025
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Odpowiedź od Insuranceline

Hi Sue, we're sorry to hear this. Cancelling a policy generally means the coverage will stop from the date the policy is cancelled. No further premium deductions will be made.
Also to keep in mind, there will not be a refund to any premiums paid prior to the cancellation of the policy.
We could like to discuss this feedback with your further, please call our Customer Service team directly on 1300 880 750 or through this online form https://www.insuranceline.com.au/contact-us.

Oceniono na 5 z 5

Outstanding service

Outstanding service, very patient with us as we made the decision. My wife also has a policy with you, that was the deciding factor.

24 września 2025
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Odpowiedź od Insuranceline

Thank you for taking the time so leave such lovely feedback! We'll be sure to pass your kind words along to the team.

Oceniono na 4 z 5

Insurance line review

Most helpful informative agent .respectful of our needs .very patient and jovial to make the experience easy and enjoyable.

12 września 2025
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Odpowiedź od Insuranceline

Thank you for taking the time so leave such lovely feedback, Richard. We'll be sure to pass your kind words along to the team.

Oceniono na 5 z 5

friendly staff

1 września 2025
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Odpowiedź od Insuranceline

Thank you for taking the time to leave this review, Belinda. We'll be sure to pass this along to the team.

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