Gary Fong- He has very good customer relations. He took his time to explain things to me and was on the phone with me for a very long time. He was able to satisfy my needs and guided me to purchase a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Insubuy’s online service makes it easy to purchase just the coverage I need at a reasonable price. It is one of the few companies to provide reasonable coverage to US citizens who reside elsewhere and... Zobacz więcej
Reakcja na opinię
As Canadians travelling to the US, we have used Insubuy for medical travel insurance several times. Each time we have dealt with the same agent, Jonathan Peasrson. Jonathan has always been extremely h... Zobacz więcej
Reakcja na opinię
Easy to use. I did contact customer service with a question and received a quick response. I was able to compare multiple plans, adjust for different deductable and amount of coverage very easily. I a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Pośrednik ubezpieczeniowy
- Agencja ubezpieczeniowa
- Firma ubezpieczeniowa
- Ubezpieczenia sportowe
- Ubezpieczenia studenckie
- Ubezpieczenia podróżne
Napisane przez firmę
Insubuy is a single resource for international travel insurance. Insubuy has over 22+ years experience and has insured millions of customers. Insubuy can provide insurance to visitors to USA, anyone traveling outside USA, Schengen countries, international student insurance, J1 visa insurance, trip cancellation insurance, group travel insurance and more. On insubuy.com, you can get the instant quotes from multiple companies, compare them side by side and make and instant purchase online. For any questions, U.S. based licensed insurance agents are available.
Dane kontaktowe
P.O. Box 260649, 75026, Plano, Stany Zjednoczone
- +1 (866) INSUBUY
- info@insubuy.com
- insubuy.com
4,4
Doskonała
1 tys. recenzji
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Odpowiada na 95% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Insubuy
Thank you so much for taking the time to share your feedback! We’re really glad to hear that you had a great experience with the application process. Our goal is to make the process as smooth, clear, and stress‑free as possible, so it’s great to know that came through for you.
Our team works hard to provide a positive, straightforward experience from start to finish, and feedback like this means a lot to us. If you ever have questions or need assistance with anything else, please don’t hesitate to reach out, we’re always happy to help.
Thanks again for choosing us!
No benefits received so far.
So far, I was only able to pay for the insurance service, I didn't use any medical services yet though. Therefore I don't know whether all the offered services are actually provided when needed. However, the insurance policy documentation was provided quickly.
1 marca 2026
Odpowiedź od Insubuy
Thank you for taking the time to share your honest feedback. We understand where you’re coming from, when you haven’t needed to use medical services yet, it can be hard to fully evaluate the value of an insurance policy. That said, we’re glad to hear the insurance policy documentation was provided quickly, as timely access to coverage details is important.
Our goal is to ensure that the benefits and services outlined in the policy are available and reliable if and when they’re needed. If you have any questions about your coverage, benefits, or how the claims process works, we’re always happy to walk through that with you for peace of mind. We appreciate your feedback and thank you for choosing us.
Had a great experience booking over the…
Had a great experience booking over the phone. Jonathan was fantastic.
1 kwietnia 2026
Odpowiedź od Insubuy
Thank you so much for sharing your experience! We’re happy to hear you had a great time booking over the phone, and we’ll be sure to pass along your kind words to Jonathan—he’ll really appreciate it.
Providing friendly, helpful service and making the booking process easy is exactly what we aim for. If you ever need assistance again or have questions about coverage, we’re always here to help.
Thanks again for choosing us!
Odpowiedź od Insubuy
Thank you so much for the kind review! We’re thrilled to hear you had a great experience and found our prices and coverage amazing.
That’s exactly what we aim to provide, reliable, affordable coverage that’s easy to trust. We truly appreciate the recommendation, and if you ever need help with a quote or have questions about coverage, we’re always happy to help.
too many steps to purchase
have to go through too many screens to re-purchase same policy for same person.
1 kwietnia 2026
Odpowiedź od Insubuy
Thank you for taking the time to share your feedback. We’re sorry to hear that the purchase process felt frustrating, especially when trying to re‑purchase the same policy for the same person. We understand how important a quick, streamlined experience is, particularly when buying travel insurance, and we appreciate you calling out the extra steps and screens you encountered.
Your input is helpful and highlights where the process can feel more complicated than it should be. If you’d like, our team is happy to help walk you through a possible faster way to complete a repeat purchase or assist directly so it’s easier next time.
Please don’t hesitate to reach out, we truly appreciate your feedback and the opportunity to improve.
Odpowiedź od Insubuy
Thank you so much for your kind words!
We really appreciate you sharing your experience. It’s great to hear that you find us always reliable and quick to purchase, that’s exactly what we strive to deliver every time. If you ever need help or have questions down the road, we’re always here and happy to help.
Thanks again for choosing us!
Great insurance
Great insurance! The only thing I would add to their service is the option of that I could get insurance for more than one month and then have the option to pay it monthly
23 marca 2026
Odpowiedź od Insubuy
Thank you for the review!
We're so happy you're satisfied with your insurance. Please note, we offer plans with many different coverage availability windows from 5 days to 2 years or more. Many plans are also extendable, meaning you do not have to purchase coverage monthly.
This varies by plan, so please reach out to us if you need assistance extending your coverage!
Surego customer service and claims dept. are incompetent
I first emailed the required documentation for my claim on 2/1/26 but my pictures were "not clear enough". I then faxed my documents on 2/5/26 and emailed 2/5/26 to give them the heads up that I faxed the documents over and asked them to confirm that they received them, no response. I called two weeks later to confirm that my claim was being processed and the lady said she couldn't see the claim in the system and to give it a week and call back. Called back 3/3/26 and my claim was still not being processed. I then reached out to Insubuy to see how they could help facilitate the claim being processed and only after getting a Manager involved Surego decided to respond and tell me that only 1 page of the 16 page fax was received. It took 33 days from when I faxed in the documents in for Surego to tell me that they only received 1 page. To even get the response 33 days later took multiple calls to Insubuy and multiple calls and emails to Surego for them to finally let me know.
I then emailed my documents as a PDF and a day or so after sending on 3/12/26 Surego acknowledged they received my clam and gave me a claim number.
Surego then emailed 3/19/26 requesting outstanding documents? They wanted "Proof of medical expense payments.". Although I already included all receipts that I referenced in the claim I submitted. In my claim submission I even included my unrine, blood and feces testing results from when I was hospitalized. I literally included everything but the kitchen sink in what I sent. I then reached back out to the Insubuy Manger I have been dealing with to help from here again as Surego staff is clearly too incompetent to do the job themself. Surego is the absolute worst and unprofessional "business" (if you could call it that) and I would advise anyone reading this to seek travel insurance elsewhere. Finally, on 2/7/26 I received my reimbursement check which was by the way under $100. Throughout the process it felt like they were trying to wear me down and get me to give up on getting my less than $100 reimbursement.
6 marca 2026
Opinia niezależna
Odpowiedź od Insubuy
Thank you for taking the time to share such detailed feedback. I’m really sorry to hear how frustrating this claims experience has been. That’s absolutely not the experience we want our customers to have.
I do want to clarify that Insubuy is an independent insurance marketplace, not the insurance company or claims administrator. While we help customers compare and purchase visitors insurance plans, the claims themselves are reviewed, processed, and reimbursed directly by the insurance company or plan administrator, and they make all final decisions. That said, you should never feel unsupported, and we take concerns like this very seriously.
Even though we cannot control the claims process, we can step in to help facilitate communication, look into delays, and guide you on next steps, including the appeals process if it applies to your situation. We’d really like the chance to do that for you.
Please reach out to us at +1 (866) INSUBUY with your policy information so we can look into your case directly and help move things forward.
Thank you again for your feedback. We truly appreciate customers who have trusted us for multiple policies over the years, and we’d like to make this right however we can.
Good
Good, economical, and trusted health insurance service for J1/J2 scholars and beyond.
5 marca 2026
Opinia niezależna
Odpowiedź od Insubuy
Thank you so much for the great review! We’re really glad to hear you found our service good, economical, and trustworthy for J1/J2 scholars — that means a lot to us.
If you ever need help reviewing coverage options or have questions about your policy, our team is always happy to assist. You can reach us anytime at +1 (866) INSUBUY.
Thanks again for choosing Insubuy — we appreciate you!
None of the claims were EVER reimbursed…
None of the claims were EVER reimbursed by you. And no hospital/ clinic recognizes your visitors insurance. So its an absolute waste to even buy your insurance
2 marca 2026
Odpowiedź od Insubuy
Thank you for taking the time to share your experience. I’m really sorry to hear that none of your claims were reimbursed and that you had trouble with hospitals or clinics recognizing your visitors insurance. I understand how frustrating and disappointing that would be.
I do want to clarify that Insubuy is an independent insurance marketplace — not the insurance company itself. While we help customers compare and purchase visitors insurance plans, all claims are reviewed, processed, and reimbursed directly by the insurance company or plan administrator, and they make all claim decisions.
That said, we never want you to feel unsupported. We’d be more than happy to look into the delay or denial of your claims and help facilitate communication with the insurance company. While we can’t change claim decisions, we can guide you on next steps — including the appeals process if it applies to your situation.
If you’re open to it, please contact us at +1 (866) INSUBUY with your policy details so we can help you directly.
Thank you again for your feedback — it truly helps us improve the experience for our customers.
It was very user friendly.
27 lutego 2026
Odpowiedź od Insubuy
Thank you so much for the great feedback! We’re really glad to hear that you found everything user friendly — that’s exactly what we aim for when helping customers navigate their insurance options through Insubuy.
If you ever have questions or need help comparing plans or understanding coverage, feel free to reach out anytime. We’re always here to make the process as smooth as possible.
Thanks again for choosing us!
Very simple and straightforward to…
Very simple and straightforward to choose and purchase plans. Have not had the need to use any insurance yet so I suppose we'll discover the validity of the service only on that occasion, which we hope never arises!
1 marca 2026
Odpowiedź od Insubuy
Thank you so much for sharing your experience with Insubuy! We're really glad to hear that the process of choosing and purchasing your insurance plan felt simple and straightforward. That’s exactly what we aim for.
If you ever have questions about your coverage or want help reviewing your plan, our team is always here to support you.
Thanks again for choosing Insubuy, and we’re here whenever you need us!
I am very disappointed
I am very disappointed with this experience. I canceled my policy (PATII85917321) before it even started because my trip was canceled due to visa issues. I received an email confirming that the refund request was processed, but until now I have not received the money in my account. 3 months passed since we request refund.
I even contacted my bank, and they confirmed that no refund has been received on my card. They asked me to request official proof of the transaction from the insurance company, but I have not been provided with any real proof.
It is very concerning that such a small refund is delayed without clear communication. This raises serious doubts about how urgent situations like medical emergencies would be handled under this insurance.
12 grudnia 2025
Opinia niezależna
Odpowiedź od Insubuy
We understand how frustrating it can be when you're waiting for a refund. As we relayed to you earlier via email, your insurance administrator, IMG, is still awaiting additional information necessary to process a refund.
Please log into your MyIMG portal (not your Insubuy MyAccount) to view this message and respond accordingly.
If you have any questions, you can reach out to IMG directly at 1-800-628-4664 or customercare@imgglobal.com.
Thank you!
Odpowiedź od Insubuy
Thank you so much for sharing your experience with us! We're really happy to hear you had a great experience and felt the service was excellent. It means a lot to know our team’s patience and dedication really stood out to you.
If you ever need anything in the future or have questions we can help with, we’re always here and ready to assist.
Thanks again for choosing us!
I have used Insubuy before
I have used Insubuy before. Good prices, good service. Mia and Gary are the most recent agents used, they are very personable and know their business.
2 marca 2026
Odpowiedź od Insubuy
Thank you so much for taking the time to share your experience with Insubuy! We’re thrilled to hear that you’ve used our services before and continue to find our prices and service reliable.
It’s wonderful to know that Mia and Gary made such a positive impression, they truly are personable, knowledgeable, and committed to helping customers find the right coverage. We’ll make sure your kind words are shared with them!
If you ever need assistance again or have questions about your insurance options, we’re always here and happy to help.
Thank you for choosing Insubuy!
Easy to follow.
2 marca 2026
Odpowiedź od Insubuy
Thank you so much for the feedback! We're glad to hear everything was easy to follow.
Clear, simple guidance is something we really focus on, so it’s great to know it made your experience better.
If you ever have suggestions or need anything else, feel free to reach out, we’re always here to help!
Odpowiedź od Insubuy
Thank you so much for the kind words! We’re really glad to hear you received good service from our team. Providing a smooth, positive experience is always our goal, and feedback like yours truly means a lot to us here at Insubuy.
If there’s ever anything more we can do for you, feel free to reach out, we’re always happy to help!
Good service
2 marca 2026
Odpowiedź od Insubuy
Thank you so much for taking the time to leave a review!
We really appreciate your kind words about our service. Our team works hard to make every experience a positive one, and it’s great to know we’re hitting the mark.
If there’s ever anything more we can do for you, feel free to reach out, we’re always happy to help!
4 mo old claim, no response
Bought the travel health insurance for a trip to Greece last October. Had an accident during the trip and I submitted the Dr and hospital bills. It's now mid-Feb and I haven't heard a word from them since the initial "your claim is being reviewed" in Oct. I've sent messages, but no response. This is very frustrating and disappointing. I would not recommend this company.
31 października 2025
Odpowiedź od Insubuy
Thank you for taking the time to share your feedback. I’m really sorry to hear about the delay with your claim. Having an accident during your trip to Greece and then going months without an update is understandably frustrating, and we know how disappointing that kind of experience can be.
I’d like to clarify that Insubuy is an independent insurance marketplace, not the insurance company itself. We help customers compare and purchase travel medical insurance plans, but all claims are reviewed and processed directly by the insurance company or plan administrator, and they are the ones who make all claim decisions.
That said, we’re still here to help. While we can’t change or influence the outcome of a claim, we can absolutely help facilitate communication with the insurance company and guide you through the next steps— including the appeals process, if that applies.
Please feel free to contact us at +1 (866) INSUBUY with your policy details so we can take a closer look and help get you moving in the right direction.
Thank you again for sharing your feedback
Policy didn't cover any emergency…
Policy didn't cover any emergency expenses and I ended up paying ~25k from my pocket.
30 kwietnia 2025
Odpowiedź od Insubuy
Thank you for sharing your feedback, and I’m so sorry to hear that your policy didn’t cover the emergency expenses you experienced. Having to pay nearly $25k out of pocket is incredibly stressful, and that’s absolutely not the experience we want our customers to have.
We’d really like to take a closer look at what happened and see how we can better assist you. Please feel free to contact us at +1 (866) INSUBUY with your policy details so we can better assist you. Our team is here to help clarify coverage and address any concerns you may have.
Thank you again for bringing this to our attention.
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