The wood received has always been of good quality from instant logs. My only grumble with my last delivery was that I had ordered 2 bulk bags and expected them to arrive as per the picture on the o... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This is a great company, the only one I know that delivers high quality kiln dried logs for log burners normally the next business day. Other companies I've tried all take weeks usually. The couriers... Zobacz więcej
Reakcja na opinię
Logs were delivered dry and they burned hot straight away. Service was helpful, friendly and efficient. I ordered shortly before Christmas when others had let me down and InstantLogs were great. A spe... Zobacz więcej
Reakcja na opinię
Having just started using this company i find that the administration side is excellent but after admin sorted its the haulier who lets co.pany down Payment always paid up front so all you want is... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Drewno opałowe
- również w kategorii:
- Bojlery i ogrzewanie
- Dostawca paliw
- Dostawca węgla
- Paliwa stałe
- Sklep z drewnem
Napisane przez firmę
At Instant Logs, we are proud to be a trusted supplier of high-quality firewood logs, wood pellets, and briquettes across the UK. We are Ready to Burn approved, ensuring that all our products meet stringent quality standards for efficiency and environmental responsibility. Where applicable, we also offer FSC-certified products, demonstrating our commitment to sustainability and responsible sourcing. Our range includes low-moisture kiln-dried logs, which provide superior burning performance with reduced emissions. We supply firewood logs in a variety of hardwoods, including ash, birch, oak, and hornbeam, ensuring we cater to different preferences and heating needs. For added convenience, we offer our products in various formats, including bulk bags, nets of wood, and heat logs such as Shimada and Pini Kay. In addition to firewood logs, we provide premium wood pellets and briquettes, perfect for biomass boilers and wood-burning stoves, offering long-lasting heat and high efficiency. Whether you're looking for bulk orders or more convenient packaging, we ensure fast and reliable delivery to keep your home warm all year round. At Instant Logs, we pride ourselves on exceptional customer service and the quality of our products. We strive to offer the best heating solutions, whether you're after heat logs, briquettes, or wood pellets, with sustainability at the heart of everything we do. Choose Instant Logs for reliable, eco-friendly fuel.
Next Day Delivery
Napisane przez firmę
- Need your products quickly?
- Need your firewood logs, wood pellets, or briquettes fast? At Instant Logs, we offer a reliable next-day delivery service, perfect for when you need high-quality fuel in a hurry. Whether it's a bulk order of logs or a few nets for convenience, we ensure your products arrive quickly so you're never left out in the cold. Trust us for fast, efficient delivery when you need it most!
Dane kontaktowe
Stanmore Industrial Estate, UNIT 3, WV15 5HP, Wolverhampton, Zjednoczone Królestwo
- 0121 389 8536
- info@instantlogs.co.uk
- instantlogs.co.uk
4,8
Doskonała
314 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od InstantLogs
Hi,
Thank you for your feedback! We’re thrilled your delivery arrived so quickly and exactly as expected. We really appreciate you taking the time to share your experience!
Best regards,
The Instant Logs Team
Exceptional customer service
Exceptional customer service, with Becky going above and beyond every expectation. Professional, approachable, and service given with genuine care. 100% will be a repeat customer.
10 grudnia 2025
Opinia niezależna
Odpowiedź od InstantLogs
Hi Lawrence,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Becky provided exceptional service and went above and beyond. Your kind words mean a lot, and we can’t wait to serve you again soon!
Best regards,
The Instant Logs Team
The logs are great
The logs are great, good size and burn slowly. A more specific time for their arrival would be so helpful. The men bringing them were pleasant and strong, even at 9’30 pm !
1 grudnia 2025
Odpowiedź od InstantLogs
Thank you for your review and it is good to hear the quality of the product met your expectations. We can only apologise you received your delivery so late in the evening, we pay for next day via DHL but unfortunately the time they deliver is out of our control.
Odpowiedź od InstantLogs
Thank you for the 5 star review. We are pleased you found both the price and quality of our logs very good alongside a prompt delivery. Always good to have positive feedback from a returning customer, thank you David
Good product and delivery
Item was as ordered and delivered on time and with good communications along the way
30 listopada 2025
Odpowiedź od InstantLogs
We really appreciate your positive 5 star review. Thank you for rating us so highly on our products, delivery and communication.
Odpowiedź od InstantLogs
Thank you for taking the time to give us a 5 star review. We really appreciate your feedback.
Value for money
Professional, flexible, value for money. Easy to speak to a human and they were so helpful. They changed my delivery day to suit me. Great communication. And I coldly believe how many logs arrived! For £150 it’s a steal. Will order again.
27 listopada 2025
Odpowiedź od InstantLogs
Thank you for such a glowing review of Instant Logs. We are so pleased you feel we offer good value for money and will be ordering again from us. We try hard to provide excellent customer service so your feedback regarding great communication will be passed on to the team.
My second delivery of kili
24 listopada 2025
Odpowiedź od InstantLogs
Hi Phillip,
Thank you for taking the time to leave your review. We’re genuinely very sorry to hear about the issues with your delivery. At this stage, we have no information from the delivery company regarding what went wrong, which has unfortunately resulted in your 1-star review. We completely understand how frustrating this must be and want to reassure you that we take this very seriously.
We’ve been trying to reach you by phone and email to get a better understanding of what happened and to see how we can put this right. Please do get in touch at your earliest convenience so we can discuss the situation in detail and work towards a satisfactory resolution.
Thank you again for your patience.
Kind regards,
The Instant Logs Team
Good size logs and great delivery from…
Good size logs and great delivery from a very friendly driver who was happy to help.
28 listopada 2025
Odpowiedź od InstantLogs
Hi Martin,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the size of the logs and the delivery service. Our team always aims to provide friendly and helpful service, so we’re glad that came across.
We really appreciate you taking the time to leave your feedback and hope to serve you again soon!
Best regards,
The Instant Logs Team
Odpowiedź od InstantLogs
Hi Cheryl,
Thank you for your kind feedback. We’re delighted to hear you found our product good value and that our customer service met your expectations. Your support is truly appreciated, and we’re always here if you need anything in the future.
Kind Regards,
The Instant Logs Team
Delivered quickly and the logs are…
Delivered quickly and the logs are excellent. I have no hesitation in ordering more when I require them. Highly recommend.
26 listopada 2025
Odpowiedź od InstantLogs
Hi Sam,
Thank you! We're delighted your delivery arrived quickly and that you're pleased with the quality of the logs. We really appreciate your recommendation and look forward to supplying you again whenever you need more.
Kind Regards,
The Instant Logs Team
Becki was so helpful
Becki was so helpful, she spoke with the transport company in ref to my delivery, she went through all the options and availability of logs and nothing was too much trouble for her, the logs turned up on due date and I'm extremely pleased with the quality of logs and the overall service I received
25 listopada 2025
Odpowiedź od InstantLogs
Hi Mervyn,
Thank you so much for your wonderful review!
We’re delighted to hear that Becki was able to support you with your delivery and explore all the available options to get everything arranged smoothly. It’s great to know your logs arrived on time and that you’re pleased with the quality.
We truly appreciate you taking the time to share your experience, and we’re grateful for your custom. If you ever need anything in the future, we’re always here to help.
Warm regards,
The Instant Logs Team
Odpowiedź od InstantLogs
Hi Emma,
Thank you for your lovely message! We’re so pleased to hear you were happy with our service.
Kind regards,
The Instant Logs Team
Odpowiedź od InstantLogs
Hi Mark,
Thank you for your kind words! We’re delighted you were pleased with our service.
Kind regards,
The Instant Logs Team
super fast delivery and very helpful
20 listopada 2025
Odpowiedź od InstantLogs
Hi Sharon,
Thank you for your lovely review! We’re glad you were happy with the fast delivery and helpful service.
Kind regards,
The Instant Logs Team
Great service
Great service, chat function worked really well to give me a choice of deferring my delivery day and the delivery man was really helpful in moving the pallet of logs to a convenient place on my drive.
19 listopada 2025
Odpowiedź od InstantLogs
Hi Mr Thompson,
Thank you very much for your fantastic review! We’re delighted to hear that our chat function helped you easily arrange a convenient delivery day and that the delivery team was able to place your pallet of logs exactly where you wanted. It’s always great to know that our service is making things easier for our customers, and your feedback really means a lot to the team.
Kind regards,
The Instant Logs Team
Odpowiedź od InstantLogs
Hi David,
Thank you very much for your kind words! We’re delighted to hear that your order arrived quickly and that you were happy with the quality of our products and our pricing. It’s always great to know our efforts are appreciated and that our customers are satisfied all around.
Kind regards,
The Instant Logs Team
Odpowiedź od InstantLogs
Hi Maureen,
Thank you so much for your 5-star review! We’re delighted to hear that the matches were delivered quickly and that you were pleased with the service. It’s always wonderful to know our products are reaching our customers promptly and making things easier for them.
Kind regards,
The Instant Logs Team
Odpowiedź od InstantLogs
Hi Mike,
Thank you so much for taking the time to leave us a review! We’re thrilled to hear that you’re enjoying the logs and that they’re burning really well. Your feedback really motivates us to keep providing the best quality logs possible.
Kind regards,
The Instant Logs Team
Excellent service
Excellent service! Just like the old days actual customer care and service!!
12 listopada 2025
Odpowiedź od InstantLogs
Thank you for such a fantastic review. It is lovely to know we are providing customer service to such a high standard. We look forward to speaking to you next time you order. Thank you again Louise
Doświadczenie Trustpilot
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