I've ordered a shower spa unit, Jamie White was super helpful and knowledgeable, it was good to speak with someone who knows what there selling, he kept me up to date and as worked with me while i... Zobacz więcej
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I have gone direct to Insignia for my Platinum dual shower, as I met with Nero Patel who showed me the product at the showroom and advised me on the installation. When I had an issue he resolved it w... Zobacz więcej
Jamie was great with me. I wasn't sure about the purchase before speaking to him. He put me at ease cos he had so much knowledge about the sauna and that as well as his mannor built my trust enough to... Zobacz więcej
Reakcja na opinię
All my correspondence was dealt with in a timely fashion and therefore no complaints. The sauna was delivered on time, well packaged and no damage/s to anything. Sauna was built (by myself a... Zobacz więcej
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Informacje dotyczące firmy
Informacje o Insignia Wellness
Napisane przez firmę
The UK’s largest manufacturer and supplier of steam showers and saunas
Established in 2006, It's fair to say Insignia is not just about showers, it's more about innovation and technology which in turn creates a first-class experience for our customers!
Did you know?
Showroom
Visit us between 9am - 5pm (Mon-Fri) and view all our products, try out our steam showers or relax in a sauna. Long drive, no problem we have refreshments to rehydrate you.
Dane kontaktowe
9a Deans Road, Old Wolverton, MK12 5NA, Milton Keynes, Zjednoczone Królestwo
- 01908 317512
- sales@insigniashowers.co.uk
- insigniashowers.com
4,5
Doskonała
965 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
No problem at all.
The customer service was absolutely phenomenal, the guys exactly guided me, what I was looking for.
Although I am unable to change the 4port selector and hot &cold cartridges, they send the links but they were not for the used and already installed insignia shower cabin, still happy with their CS.
16 listopada 2025
Odpowiedź od Insignia Wellness
Thanks so much for taking the time to leave this review.
We’re really pleased to hear that you found our customer service team so helpful and that they were able to guide you toward what you needed.
However, we’re sorry to hear that the links for the 4-port selector and hot & cold cartridges weren’t suitable for your already installed Insignia shower cabin. That’s not the smooth experience we aim for, especially when dealing with replacement parts.
Thank you again for your kind words about our customer service and for choosing Insignia.
Paid £1600 for a shower and after a…
Paid £1600 for a shower and after a month we start seeing slight defects and the quality of the build is very poor.
1 listopada 2025
Opinia niezależna
Odpowiedź od Insignia Wellness
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve experienced issues with your shower, this is not the level of quality we strive to deliver, and we’d very much like the chance to put things right.
Please get in touch with our Customer Service Team at customerservice@insigniashowers.com
, where we’ll be more than happy to look into this further and assist you directly.
Your satisfaction means a great deal to us, and we’re committed to resolving any concerns as quickly as possible.
Kind regards,
The Insignia Team 🚿
Yes I have used my steam shower for the…
Yes I have used my steam shower for the first time today. I also received the oils and the pads today.
So far it is good.
I need more time to use my shower and the steam.
I am happy with this product.
Thank you.
12 listopada 2025
Odpowiedź od Insignia Wellness
Thank you, Claristine, for your lovely review!
We’re delighted to hear you’ve started using your steam shower and that your oils and pads arrived safely. It’s great to know you’re happy with everything so far, the experience only gets better as you get more familiar with the steam functions.
Enjoy your new steam shower!
Shower shower came on time nicely…
Shower shower came on time nicely packed I didn’t need a hand with it brought it himself quite impressed as I’m disabled fitter Plumber looks beautiful
14 września 2025
Odpowiedź od Insignia Wellness
Thank you so much for your lovely review!
We’re really pleased to hear your shower arrived on time and was well-packed. We’re glad that it made things easier, especially as you mentioned being disabled. It’s great to hear your fitter/plumber thinks it looks beautiful too! We hope you enjoy your new shower for many years to come.
Fast service.
26 października 2025
Odpowiedź od Insignia Wellness
Thanks so much for taking the time to leave a review!
We’re really pleased to hear you found our service fast. If you ever need anything else or have any questions about your purchase, we’re always here to help.
Fitting instructions inadequate. Broken parts
No mention in the fitting instructions that the bath cannot be fitted flush to a wall as all the internal piping runs from below to above the bath around the outside of the bath. Fittings protrude behind the main control panel. A brass fitting was supplied with a crack, so my fitters were unable to complete the job. No response when contacting the supplier (Insignia direct) about the broken part.
9 października 2025
Odpowiedź od Insignia Wellness
Hi Neil,
We’re very sorry to hear about the issues you’ve encountered with your bath installation and the damaged fitting. This certainly isn’t the experience we want for our customers.
Our baths are designed with integrated plumbing that does require a small amount of clearance from the wall in order to make those final connections.
Regarding the defective part, I can see that you reached out to our customer service team on Sunday, and they arranged for the replacement part to be sent out today.
While we’re disappointed to see a 1-star review, please know that we acted as quickly as possible once our team was back in the office after the weekend. We hope the swift resolution helps restore your confidence in our service.
Odpowiedź od Insignia Wellness
Thank you for your kind feedback! We’re delighted to hear your order arrived quickly and that you’re happy with our service. We really appreciate you taking the time to share your experience.
Spare part arrived within24 hrs Ordered a spare part which arrived…
Ordered a spare part which arrived within 24 hrs , not the cheapest p+p but can’t fault service
20 października 2025
Odpowiedź od Insignia Wellness
Thank you for your review! We’re really pleased to hear your spare part arrived so quickly and that you’re happy with our service.
Premier shower and steam 800mm x1200
We are delighted with our new shower steam unit.
It was so easy to purchase and delivered extremely quickly! Seamless!
Even though our plumber had never installed an insignia shower system before, he managed it easily.
Our daughter barely waited for the plumber to leave and she was testing the system out, steaming for nearly 30min!!! Whilst listening to her music through the Bluetooth system. (I have since removed the stool, so perhaps she will be in there for a shorter time?)
The only comment I would have would be to include the 2 or 3 flex pipes as standard and include it in the final price?
Looking forward to my black foot board insert arriving, to finish the look.
I would add photos as I love it so much but don’t know how to do it!!
21 października 2025
Opinia niezależna
Odpowiedź od Insignia Wellness
Thank you so much for your wonderful review! We’re absolutely delighted to hear how much you’re enjoying your new Insignia shower and that the installation went smoothly, even for a first-time installer!
It’s great to know your family is already making the most of the steam system and Bluetooth features — that’s exactly the experience we want every customer to have.
We can’t wait for your black footboard insert to complete the look. Just a shame you can't share your photos on this platform. Feel free to tag us in on Instagram, though @insigniawellness
Thank you again for choosing Insignia, we hope you continue to enjoy many relaxing steam sessions ahead!
No problem with insignia but getting a plumber who knows about them is near on impossible round here 😩
Insignia have been amazing HOWEVER I cannot get my parts fitted because I have not yet been able to get a plumber that knows about insignia showers . Fingers crossed I will soon . I love my insignia showers UPDATE I have had someone to fit the new thermostat And. New knob. It cuts me £100 and niw it’s just lukewarm. He’s niw gone away for three weeks and I don’t trust him to have him back anyway . I am gutted. What do I do now ? So stressing
12 października 2025
Odpowiedź od Insignia Wellness
Thank you for your review — we’re so pleased to hear how much you love your Insignia shower, though we completely understand how frustrating it must be not to have it working perfectly just yet.
It sounds like the new valve has been fitted but the temperature hasn’t been calibrated correctly before the knob was replaced. This quick video guide should help resolve the issue:
https://support.insigniashowers.com/hc/en-us/articles/115002898325-How-to-remove-the-thermostatic-cartridge
We hope this helps get everything running smoothly again very soon.
UPDATE! Charging £14.95 to ship £42 part!!!…
Nothing went wrong but charging £14.95 for a 7 day shipping of a small £42 part is excessive in this day and age. This was the cheapest option as well. Could do a lot better.
Update. You can see I received a perfectly acceptable explanation of the reason for the charge. If this had been available at the time I clearly would not have been so critical. The actual experience was in line with my previous orders which have been 5 star. I have modified my rating Thanks
3 października 2025
Odpowiedź od Insignia Wellness
We’re sorry to hear you felt the delivery cost was high. To clarify, your order included a pair of door seals which, due to their length, must be sent via a large-item courier service. Please rest assured that our delivery charges simply cover the cost of picking, packing, and shipping — they are not a profit-making exercise. In this instance, your order was sent via our DPD next-day delivery service, which we upgraded at no additional charge, rather than sending it via Royal Mail. It's a shame you feel all our efforts for £14.95 only deserved 1-star!
Update: Thank you kindly for your understanding and revision of your star rating.
From initial engagement purchasing…
From initial engagement to purchasing the sauna, Insignia were responsive and informative. Steve and Paul did a first rate job of installation and talking me through operation. Having been disappointed by other sauna companies would highly recommend them.
2 października 2025
Opinia niezależna
Odpowiedź od Insignia Wellness
Thank you so much for your wonderful feedback. We’re delighted to hear that you found our team responsive and informative throughout your purchase experience. It’s great to know that Steve and Paul delivered such a high-quality installation and took the time to guide you through the operation.
Needed a replacement steam outlet…
Needed a replacement steam outlet baffle, thought it was a little on the expensive side, but went ahead anyway. The part arrived well packed, but cracked, got in touch with photos and a replacement part was sent straight away. The shower itself is a real luxury experience and a treat to use.
24 września 2025
Odpowiedź od Insignia Wellness
Thank you, Steve, for taking the time to share your experience. We’re sorry to hear the first part arrived damaged but are pleased our team was able to resolve it quickly. It’s great to know you’re enjoying your shower and finding it a real luxury experience — we truly appreciate your kind words and your understanding.
Excellent service when I has a problem…
Excellent service when I has a problem with a shower roof they were quick to respond and did not charge me postage- love my free standing shower cubicle
25 października 2024
Odpowiedź od Insignia Wellness
Thank you so much for your kind words! We’re delighted to hear that our team was able to resolve the issue with your shower roof quickly and that you’re enjoying your free-standing shower cubicle.
Brilliant installation
Brilliant installation. Steve and Paul put our new sauna together in expert fashion. Recommended.
19 września 2025
Opinia niezależna
Odpowiedź od Insignia Wellness
Thank you for your wonderful feedback! We’re thrilled to hear that Steve and Paul delivered such a smooth and expert installation of your new sauna. We’ll be sure to pass along your kind words to them. It’s fantastic to know you would recommend us, and we hope you enjoy your sauna for many years to come.
Odpowiedź od Insignia Wellness
Thank you for your kind feedback. We’re so pleased to hear that our call handler was able to provide clear and helpful advice. Delivering excellent service and support is very important to us, and your comments are greatly appreciated.
Delivery was earlier than expected
Delivery was earlier than expected. Package was well insulated so no breakages. Easy to install. I’m happy
14 września 2025
Odpowiedź od Insignia Wellness
Thank you for sharing your experience. We’re delighted your delivery arrived earlier than expected and that everything was safely packaged. It’s great to hear the installation was straightforward and that you’re happy with your purchase.
Odpowiedź od Insignia Wellness
Thank you for your feedback! We’re so pleased to hear everything was excellent and that you’re happy with your experience.
Shower delivery I was well informed and updated in…
I was well informed and updated in relation to the expected delivery, which was carried out on time and efficiently by the driver Derek, who was very helpful, backing up to the garage and unloading for me
8 września 2025
Opinia niezależna
Odpowiedź od Insignia Wellness
Thank you for your kind feedback! We’re so pleased to hear you were kept well informed about your delivery and that everything arrived on time. It’s great to know Derek made the process smooth and helpful by going the extra mile with unloading. We’ll be sure to pass your comments on to him; he’ll really appreciate it. Enjoy your new purchase, and we’re always here if you need any further assistance!
Very helpfull on the telephone.
Very helpfull on the telephone.
Very prompt delivery.
Couldn't ask for more.
8 września 2025
Odpowiedź od Insignia Wellness
Thank you for your wonderful feedback! We’re delighted to hear you found our team helpful on the phone and that your delivery was prompt. It’s always our aim to make things as smooth as possible, and we’re so pleased we could deliver the service you expected.
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