Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

I give them 2 stars because I really love the burner. However, I agree with a lot of the comments, all of the "scents" just smell like smoke. There are no distinct smells as advertised. I will purc... Zobacz więcej

Oceniono na 1 z 5

They added product that costs 3 times the original product with no way to remove or end the transaction process - I wrote them that second and they responded 24 hours later it was too late - I literal... Zobacz więcej

Oceniono na 3 z 5

The waterfall holder is nice and works as advertised as long as there isn't any wind or air currents to divert the incense smoke. The included incense cones are low quality. The package says there are... Zobacz więcej

Oceniono na 5 z 5

The waterfall has cute design. It includes scented cones, which I absolutely liked and truly enjoyed! The fragrances fill our room with a pleasant aroma. This aromatic experience makes me relax and ca... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

3,0

Średnia

Wynik TrustScore: 3 na 5

133 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Answered an ad on Facebook

Answered an ad on Facebook. They did the same thing to me as they have done to several others - charged me for items I did NOT order. I wasn't even on the website anymore when the second order was sent to PayPal. Thank goodness for PayPal or I would have been out almost $100!!! DO NOT ORDER FROM THIS COMPANY.

10 grudnia 2021
Opinia niezależna
Oceniono na 1 z 5

Robotic reviews…

These are robotic reviews placed by the scammers. These are not real people. They do not have profiles. This organization is a scam site. They do not respond to requests. They upcharge quickly using popup blizzards. I paid $19.95, then was blocked from leaving the website by popups that ultimately charged another $54 for these scent cones. Do not be fooled.

10 grudnia 2021
Opinia niezależna
Oceniono na 5 z 5

I was of the impression that my package…

I was of the impression that my package was taking too long to arrive but after several emails ti inquire I found out that I was mistaken. The customer service staff explained everything to me and I received the product when they told me I would. The company should be very happy with your Customer Service, I found them to be Great.
Thank You Very Much
Glenn A Lake
PS: Happy Holidays To All

10 grudnia 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent Customer Service

I placed an order on their website. The webpage, confirmed my order. And my bank account was correctly charged. I did not, recieve my confirmation email.

I reached out to customer service. And they were absolutely, wonderful. While I, never did recieve my email. The woman I spoke with; reconfirmed my order. And sent me, in her email, my tracking number, invoice number, everything I needed.

Very helpful. Fast response time. Excellent customer service.

9 grudnia 2021
Opinia niezależna
Oceniono na 1 z 5

They are running the current social marketing scam of forced product

The gimmick is gross revenue flow. To trick you into ordering more product, they do not give you your order confirmation page, as required by the credit card companies merchant agreements.
Instead, you get a page that looks like you have to click on more links to continue. Each button or link is unclear by its title, but auto- purchases another item for you. as you proceed, some items do not chare up front but set up recurring billing to your card that surprises you later. They claim that you can cancel orders, but in fact you cannot and they will ship and bill you everything anyway.
If you fall for it, get a picture if the shipping label, do not open, and return to sender, product refused (if this is available).
You will NEED the tracking number on the label to PROVE it was returned if you have to go to your credit card company for a refund. Otherwise, despite the company violated the merchant agreement, you will be stuck with the charges AND no product.

3 grudnia 2021
Opinia niezależna
Oceniono na 1 z 5

False Promises

Promises next day delivery - took 4 weeks. And it doesn't work. The cones are useless. Generic responses by robots to any queries. Mine is now in the trash. Stay well away

24 listopada 2021
Opinia niezależna
Oceniono na 1 z 5

Crooked Company

I ordered a waterfall with 100 free cones for 19.95. I get a confirming email saying I owe $21.55. OK, that's fine with me. Then a day later I get another email saying I owe $72.29! When a person orders an item, after the payment info is given, all kinds of pop ups show up asking if you want to buy this or that. DO NOT DEAL WITH THIS COMPANY!!

18 listopada 2021
Opinia niezależna
Logo inscentswaterfall.com

Odpowiedź od inscentswaterfall.com

We sincerely apologize for the inconvenience. We would like to inform you that the refund was processed last 11/18/21 at 11:27am for the amount of $72.29. Please check your bank account for the refund.

Oceniono na 1 z 5

I ordered product and got multiples…

I ordered product and got multiples orders that went through and canceled the extras IMMEDIATELY, however they still shipped them. When I refused and sent back “return to sender” the company is now refusing to refund! They are very difficult to work with and I have reported to BBB and sharing this review on social media!

10 listopada 2021
Opinia niezależna
Logo inscentswaterfall.com

Odpowiedź od inscentswaterfall.com

We sincerely apologize for the inconvenience, Janie. We would like to inform you that the refund was processed last 11/12/21 at 2:11 pm for the total amount of $75.80. Please check your bank account for the refund.

Oceniono na 1 z 5

Awful service rip off

Awful service. I purchased a waterfall with 100 free cones for £17.95. Using PayPal. Transaction went through. They then asked was I interested in 200 cones. I clicked on link looking for a price which I couldn't find so went no further. On checking my PayPal they had took a payment fir the £17.95 and a further payment of £47.99. I contact them to cancel the 200 cones. The continued to offer me £× amount off each time they were told no. They then ignored my request for a refund until the next day. They then said to late to cancel I would have to return item when it arrived. They have refused to pay fir the returns which would cost me £30 to send to Canada. Leaving me £30 out of pocket. Rip off

2 listopada 2021
Opinia niezależna
Oceniono na 1 z 5

I wish I could put 0 stars as this is…

I wish I could put 0 stars as this is what they are worth, taking money without permission and then dragging heads when actioning refunds, luckily I paid through paypal

12 października 2021
Opinia niezależna
Logo inscentswaterfall.com

Odpowiedź od inscentswaterfall.com

We're sorry that you had to face such difficulties and we are sad to hear you had a bad experience with us. We pride ourselves in maintaining the highest quality standards for our customers and we are usually known for our great customer service and attention to detail in everything that we do.

We may not be able to change what happened but we hope that you will still give us an opportunity to completely make it up to you in the future.

Oceniono na 1 z 5

This company is COMPLETE fraud

This company is COMPLETE fraud. They send the same email responses over and over and refuse to issue a refund on a fraudulent charge to my credit card. They charged over $80 to my card that I did not authorize and are refusing to refund it.

22 września 2021
Opinia niezależna
Oceniono na 1 z 5

I just received my inscentswaterfall

I just received my inscentswaterfall. I wish I read the review before buying. It is true. It is a big waste of money. All the incent smell like burning wood and have no fragrance at all. I cannot tell the difference between "orange" fragrance and "lavender." I am not happy at all!!

15 września 2021
Opinia niezależna
Oceniono na 1 z 5

What a joke

What a joke! I read Some of reviews from their website! Really?!?! It’s b.s. I spent $80. I didn’t order as many bags of scents as they charged me for and sent. Light and forget? NOT! And all the things it says will help like pain and memory. HA!! It burns for 10 minutes, takes 2 minutes for waterfall to start and, if there’s the slightest amount of activity around, ZERO waterfall. This was a treat for myself. DO NOT ORDER!

1 września 2021
Opinia niezależna
Oceniono na 1 z 5

SCAM COMPANY

SCAM COMPANY - please avoid!!! They take 10 times as much as they say!!! Now having to try and get my money back through PayPal also set up subscriptions without authorisation!!!
SCAM SCAM SCAM

1 września 2021
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej