Had a little trouble setting up the charger and to connect to the internet. However Andy from Indra was really helpful by providing me the detailed information to install. The charger has been really... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Had a little trouble setting up the charger and to connect to the internet. However Andy from Indra was really helpful by providing me the detailed information to install. The charger has been really... Zobacz więcej
Reakcja na opinię
Horrendous charger. Charges when it wants. The App is completely useless. Boost button works when it decides. Standing at night just trying to get a charge for the next morning is absolutely sole dest... Zobacz więcej
I had a regular and recurring problem with my wall charger. Having sent a fairly detailed email to the support team, Andrew got back to me within approximately 24 hours with what he claimed was... Zobacz więcej
Reakcja na opinię
Had a slight issue after set up but it was resolved quickly and efficiently. I was kept informed of the progress and the sparky who did the installation was top notch.
Reakcja na opinię
Indra was founded on a mission to create the smartest way to power electric vehicles (EVs). Its range of feature-rich smart chargers enable EV drivers to access cheaper, greener home EV charging. Made in the UK and installed in thousands of home and commercial locations worldwide, Indra has created a range of innovative EV Chargers that offer convenient, reliable and intuitive home EV Charging. Driven by innovation, Indra’s EV Charger range is packed with class-leading features, including solar matching and tariff integration, which means EV owners can benefit from cheaper, off-peak tariffs. Backed up by its in-house customer support team, Indra's smart charger range is available via it's approved installer network. Visit indra.co.uk for further details.
Sentinel House, Sparrowhawk Close , WR14 1GL, Malvern, Zjednoczone Królestwo
Odpowiada na 62% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Odpowiedź od Indra Renewable Technologies
There was a delay in installation ... then there suddenly wasnt
I was informed that there would be a delay as thr nationa grid had highlighted issues. When i queried this i was told to wait until manager was back from lunch. As it could have resulted in a further 2-3 week delay. I was certain there were no issues as i already possesed the certificates giving permission.
I was called back 5 mins later with an install date of thr next day. I think you must have had logistical issues and instead of being honest you lied.
The installer partner supplied was incredible. Highly recommend.

Odpowiedź od Indra Renewable Technologies
Awesome service from start to finish. Installation within a week by 'We Will Power Your Car'. Aaron who did the installation did everything he could to make sure everything was done correctly and tidy. All working as it should. Id highly recommend.

Odpowiedź od Indra Renewable Technologies
Fantastic experience with Indra from start to finish. The process was quick, well organised and the installation team were incredibly efficient. Couldn’t fault the support or the speed of getting everything up and running!

Odpowiedź od Indra Renewable Technologies
I would have given this company five stars …if I hadn’t been kept waiting as caller number 4 for an hour, when calling customer service. We had an electrician working with us, so we needed immediate support. I was left feeling SO frustrated. Had to try and get another number from the company from which I’d bought my charger and also doing an online ‘ticket’.

Odpowiedź od Indra Renewable Technologies
I would have liked to have given Indra renewable technologies a five star rating, however when I needed them the most, I remained caller number four for over an hour to customer services. I had an electrician waiting to hear from them so we could progress with the installation of an EV charger. This is totally unacceptable. Once I did get through to a technician named Jack, he was absolutely marvellous and there was nothing he didn't know and helped answer all problems. Everything well after that but you really should make sure you have more people answering the phones ~ it's totally frustrating

Odpowiedź od Indra Renewable Technologies
Indra Technologies are an efficient and very helpful company. I recently had a new router to install and the help I received from Amanda was spot on, she emailed me clear instructions how to connect my EV charger to the new router and it was done in a couple of minutes! Thank you Amanda keep up the great work!

Odpowiedź od Indra Renewable Technologies
Iv had a couyof problems over the last year and half and I must say there a really good company to deal with just had a problem this morning spoken to Jake and he was so so helpful. I would highly recommend this company.

Odpowiedź od Indra Renewable Technologies
Fantastic service from Jack. Had real connection issues with my router and charger which Jack talked through with me calmly and professionally 🙂

Odpowiedź od Indra Renewable Technologies
Contacted Indra by phone to help resolve an issue I was having with my charger when it wouldn’t connect with my new BT wireless router. The call was answered promptly and the support I received from Indra was 1st class. The support engineer (Jack) was extremely helpful and talked me through various things to try to resolve the issue. Eventually between Indra and BT support they managed to successfully resolve the issue.

Odpowiedź od Indra Renewable Technologies
Complete waste of money, nothing works the apps even worse, customer service no better!

Odpowiedź od Indra Renewable Technologies
Jack helped me with my connection issue after a change to my WiFi hub. He got me up and running again in only a couple of minutes. Well done and much appreciated

Odpowiedź od Indra Renewable Technologies
i originally had Indra unit installed over 3 yrs back and all working OK until last September 25! can not charge the car! Now i had two new charger fitted and still not working! Have not responded to my complaints.Today i have been told that they will send another new unit!
i do not think they are interested in my complaint.
It is costing us a lot of money charging the car at a public charging point!
Jack was brilliant. Resolved the problem with my home wall charger in a professional and courteous manner. The charger has since worked perfectly.

Odpowiedź od Indra Renewable Technologies
Jack was excellent. Solved issue with charger remotely and efficiently. Really good service
Had my charger for 5 years and been really good,One time Indra contacted me to say there was a problem with my charger and sent an engineer out. I didn’t know I had a problem! Mitch and the team are always responsive and helpful when needed which has not been often,

Odpowiedź od Indra Renewable Technologies
Good product second time around, the first installation was defective, but they replaced it free of charge. Problem with this company is poor after sales service, they left the old charger which they should have taken, they promised several times to collect it for recycling but months have passed and no sign of them, these sort of things should be recycled and NOT sent to landfill
Andy was super helpful. Emailed late yesterday, had a few back and fourths over email with the same person and by noon today, all issues were resolved with my charger. Very grateful and pleased with the service received.
I’ve had an Indra Pro charger fitted to my house for around 21 months. It was fitted by Diamond electrical service to a very high standard.
On occasion I have had to contact Indra for either information or as a general query.
In every case there’s been a very quick response with subsequent information being provided. An excellent customer support and can recommend this company to anyone interested
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