Indra Renewable Technologies  Recenzje 911

Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Had a little trouble setting up the charger and to connect to the internet. However Andy from Indra was really helpful by providing me the detailed information to install. The charger has been really... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Horrendous charger. Charges when it wants. The App is completely useless. Boost button works when it decides. Standing at night just trying to get a charge for the next morning is absolutely sole dest... Zobacz więcej

Oceniono na 5 z 5

I had a regular and recurring problem with my wall charger. Having sent a fairly detailed email to the support team, Andrew got back to me within approximately 24 hours with what he claimed was... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had a slight issue after set up but it was resolved quickly and efficiently. I was kept informed of the progress and the sparky who did the installation was top notch.

Reakcja na opinię

Informacje dotyczące firmy

  1. Stacja ładowania pojazdów elektrycznych

Napisane przez firmę

Indra was founded on a mission to create the smartest way to power electric vehicles (EVs). Its range of feature-rich smart chargers enable EV drivers to access cheaper, greener home EV charging. Made in the UK and installed in thousands of home and commercial locations worldwide, Indra has created a range of innovative EV Chargers that offer convenient, reliable and intuitive home EV Charging. Driven by innovation, Indra’s EV Charger range is packed with class-leading features, including solar matching and tariff integration, which means EV owners can benefit from cheaper, off-peak tariffs. Backed up by its in-house customer support team, Indra's smart charger range is available via it's approved installer network. Visit indra.co.uk for further details.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

911 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 62% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Oceniono na 5 z 5

Really happy

Really happy with our charger and the installers work. Neat job.

11 grudnia 2025
Logo Indra Renewable Technologies

Odpowiedź od Indra Renewable Technologies

Great to hear it - thanks Gemma!

Oceniono na 3 z 5

Honesty goes further

There was a delay in installation ... then there suddenly wasnt
I was informed that there would be a delay as thr nationa grid had highlighted issues. When i queried this i was told to wait until manager was back from lunch. As it could have resulted in a further 2-3 week delay. I was certain there were no issues as i already possesed the certificates giving permission.

I was called back 5 mins later with an install date of thr next day. I think you must have had logistical issues and instead of being honest you lied.

The installer partner supplied was incredible. Highly recommend.

3 lutego 2026
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Odpowiedź od Indra Renewable Technologies

Thanks for your feedback - we appreciate you taking the time to share it.

We’re sorry for the confusion around the installation timing. Occasionally, factors outside of our control can affect scheduling, but we recognise we could have communicated this more clearly.

It’s great to hear the installer delivered a positive experience, and we’ll be sure to pass that on.

Thanks again for your review.

Oceniono na 5 z 5

Awesome service from start to finish

Awesome service from start to finish. Installation within a week by 'We Will Power Your Car'. Aaron who did the installation did everything he could to make sure everything was done correctly and tidy. All working as it should. Id highly recommend.

30 stycznia 2026
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Odpowiedź od Indra Renewable Technologies

Hi Gareth,
Thanks for your review - we really appreciate you taking the time to share your experience.

Glad to hear everything went smoothly and that you were happy with the installation. We’ll pass your kind words on to Aaron.

Thanks again for the recommendation.

Oceniono na 5 z 5

Efficient!

Fantastic experience with Indra from start to finish. The process was quick, well organised and the installation team were incredibly efficient. Couldn’t fault the support or the speed of getting everything up and running!

2 lutego 2026
Opinia niezależna
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Odpowiedź od Indra Renewable Technologies

Love hearing this - thanks for sharing! 😄

Great to know everything ran smoothly from start to finish and that the team got you up and running so quickly ⚡ We’ll pass your feedback on to them 👏

Really appreciate you choosing Indra 👍

Oceniono na 4 z 5

I would have given this company five…

I would have given this company five stars …if I hadn’t been kept waiting as caller number 4 for an hour, when calling customer service. We had an electrician working with us, so we needed immediate support. I was left feeling SO frustrated. Had to try and get another number from the company from which I’d bought my charger and also doing an online ‘ticket’.

12 marca 2026
Opinia niezależna
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Odpowiedź od Indra Renewable Technologies

Thanks for your feedback—we’re sorry to hear about your experience trying to reach us.

We understand how frustrating that must have been, especially when you needed immediate support on-site. This isn’t the level of service we aim to provide, and we’ll take this on board as we continue to improve our response times.

We do appreciate your patience, and thank you for choosing us.

Oceniono na 4 z 5

Once you get through, they’re great but telephone service poor

I would have liked to have given Indra renewable technologies a five star rating, however when I needed them the most, I remained caller number four for over an hour to customer services. I had an electrician waiting to hear from them so we could progress with the installation of an EV charger. This is totally unacceptable. Once I did get through to a technician named Jack, he was absolutely marvellous and there was nothing he didn't know and helped answer all problems. Everything well after that but you really should make sure you have more people answering the phones ~ it's totally frustrating

12 marca 2026
Opinia niezależna
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Odpowiedź od Indra Renewable Technologies

Thanks for your feedback - we’re sorry to hear about your experience getting through to our team.

We understand how frustrating that must have been, especially with work waiting on-site. This isn’t the level of service we aim to provide, and we’re taking this on board as we look to improve our response times.

It’s great to hear Jack was able to help once you got through - we’ll be sure to pass your comments on to him.

Thanks again for your review.

Oceniono na 5 z 5

Indra Technologies so helpful!

Indra Technologies are an efficient and very helpful company. I recently had a new router to install and the help I received from Amanda was spot on, she emailed me clear instructions how to connect my EV charger to the new router and it was done in a couple of minutes! Thank you Amanda keep up the great work!

10 marca 2026
Opinia niezależna
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Odpowiedź od Indra Renewable Technologies

Thanks for your review - we appreciate you sharing your experience.

Glad to hear everything went smoothly with the router setup, and that Amanda was able to help with clear instructions. We’ll make sure your feedback is passed on to her.

Thanks again for choosing us.

Oceniono na 5 z 5

Iv had a couyof problems over the last…

Iv had a couyof problems over the last year and half and I must say there a really good company to deal with just had a problem this morning spoken to Jake and he was so so helpful. I would highly recommend this company.

11 marca 2026
Opinia niezależna
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Odpowiedź od Indra Renewable Technologies

Really appreciate you taking the time to leave a review.

Sorry to hear you’ve had a couple of issues, but it’s great to know they’ve been resolved and that Jack (we assume you mean Jack, not Jake) was able to help. We’ll be sure to pass your feedback on to him.

Thanks again for the recommendation.

Oceniono na 5 z 5

Fantastic service from Jack

Fantastic service from Jack. Had real connection issues with my router and charger which Jack talked through with me calmly and professionally 🙂

10 marca 2026
Opinia niezależna
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Odpowiedź od Indra Renewable Technologies

Jack is the lad. Thanks for the feedback, we will be sure to share this with Jack.

Oceniono na 5 z 5

Indra smart pro 2 & BT wireless router

Contacted Indra by phone to help resolve an issue I was having with my charger when it wouldn’t connect with my new BT wireless router. The call was answered promptly and the support I received from Indra was 1st class. The support engineer (Jack) was extremely helpful and talked me through various things to try to resolve the issue. Eventually between Indra and BT support they managed to successfully resolve the issue.

6 marca 2026
Opinia niezależna
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Odpowiedź od Indra Renewable Technologies

Thanks for sharing your experience - we’re glad we could help!

It’s great to hear that Jack was able to guide you through the troubleshooting and that, together with BT support, the issue was resolved successfully. We’ll make sure your kind words are passed on to him.

Thanks again for choosing Indra.

Oceniono na 1 z 5

Complete waste of money

Complete waste of money, nothing works the apps even worse, customer service no better!

6 marca 2026
Opinia niezależna
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Odpowiedź od Indra Renewable Technologies

We’re really sorry to hear about your experience and understand your frustration.

This isn’t the standard we aim to provide, and we’d like the chance to make things right. Please contact our support team so we can help resolve the issues you’ve encountered.

Oceniono na 5 z 5

Jack helped me with my connection issue…

Jack helped me with my connection issue after a change to my WiFi hub. He got me up and running again in only a couple of minutes. Well done and much appreciated

6 marca 2026
Opinia niezależna
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Odpowiedź od Indra Renewable Technologies

Appreciate you sharing this - thank you! 🙌

Great to hear Jack got you back up and running in just a couple of minutes ⚡ We’ll make sure he sees your feedback 👏

Thanks again for choosing Indra 😊

Oceniono na 1 z 5

i originally had Indra unit installed…Terrible customer support

i originally had Indra unit installed over 3 yrs back and all working OK until last September 25! can not charge the car! Now i had two new charger fitted and still not working! Have not responded to my complaints.Today i have been told that they will send another new unit!
i do not think they are interested in my complaint.
It is costing us a lot of money charging the car at a public charging point!

1 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

Jack was brilliant. Resolved the problem with my home wall charger in a professional and courteous manner. The charger has since worked perfectly.

27 lutego 2026
Opinia niezależna
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Odpowiedź od Indra Renewable Technologies

Great to hear - thanks for sharing! 🙌

Brilliant to know Jack got everything sorted in a professional and courteous way, and that your charger’s been working perfectly since ⚡ We’ll pass your feedback on to him 👏

Thanks for choosing Indra 😊

Oceniono na 5 z 5

Had my charger for 5 years and really pleased

Had my charger for 5 years and been really good,One time Indra contacted me to say there was a problem with my charger and sent an engineer out. I didn’t know I had a problem! Mitch and the team are always responsive and helpful when needed which has not been often,

27 lutego 2026
Opinia niezależna
Logo Indra Renewable Technologies

Odpowiedź od Indra Renewable Technologies

Really appreciate you sharing this - thank you! 🙌

Great to hear your charger’s been running well over the years, and that the team could step in proactively when needed ⚡ We’ll make sure Mitch and the wider team see your feedback 👏

Thanks again for choosing Indra 😊

Oceniono na 2 z 5

Disappointing after sales service

Good product second time around, the first installation was defective, but they replaced it free of charge. Problem with this company is poor after sales service, they left the old charger which they should have taken, they promised several times to collect it for recycling but months have passed and no sign of them, these sort of things should be recycled and NOT sent to landfill

16 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Responsive!

Andy was super helpful. Emailed late yesterday, had a few back and fourths over email with the same person and by noon today, all issues were resolved with my charger. Very grateful and pleased with the service received.

26 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Indra Support and service

I’ve had an Indra Pro charger fitted to my house for around 21 months. It was fitted by Diamond electrical service to a very high standard.
On occasion I have had to contact Indra for either information or as a general query.
In every case there’s been a very quick response with subsequent information being provided. An excellent customer support and can recommend this company to anyone interested

19 lutego 2026
Opinia niezależna

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