Finally made contact after waiting for my product …. I cancelled my order now waiting for a refund . I cancelled my order because I have been waiting a week , I have emailed them no reply paid £4.99 f... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
bestelling geplaats in totaal 3 de eerste netjes geleverd, tevreden over het product, vervolgens op 20 en 22 juni bestelling geplaatst, en toen niks..mail gestuurd, krijg een vage mail terug. door... Zobacz więcej
Reakcja na opinię
Nachdem absetzen der Pille, erlitt ich starke Akne. Nach langem suchen und austesten von diversen Marken, bin ich auf Inaessentials gestoßen und habe mir das Lavendelwasser geholt. Es bewirkt Wunder... Zobacz więcej
Order unfulfilled, unreachable customer service – Avoid them!I placed my order two weeks ago, but the products never arrived. The package has been stuck in the courier's warehouse for over a week, and... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
InaEssentials is a family-owned skincare brand dedicated to creating high-quality, natural, and effective beauty solutions. With a strong focus on sustainability and environmentally-friendly practices, InaEssentials sources organic, locally grown ingredients to craft its unique and luxurious products. Rooted in both traditional wisdom and modern scientific knowledge, the brand offers a diverse range of skincare solutions designed to nourish, protect, and enhance your skin's natural beauty. InaEssentials is committed to providing you with a delightful skincare experience that harnesses the power of nature, backed by science, to reveal your most radiant and healthy skin.
Dane kontaktowe
Panagurishte, Rajna Knyaginya str. 13, 4500, Panagyurishte, Bułgaria
- 0884677807
- unitedkingdom@inaessentials.eu
- inaessentials.co.uk
2,1
Słaba
147 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 53% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Omg the Lavender Water is absolutely…
Omg the Lavender Water is absolutely amazing. My daughter uses it every day and her skin is gorgeous.
2 maja 2025
Opinia niezależna
Odpowiedź od Inaessentials
Hello!
We are so happy to hear how much of a difference the Lavender Water has made for your daughter! We’re thrilled that she loves using it and that it helps her feel even more confident in her skin. At InaEssentials, we pour all our passion into each product, and stories like this give us the strength to keep moving forward. Thank you for allowing us to be part of her skincare journey - your trust means so much to us!
If you ever need any assistance or have any questions, please don’t hesitate to reach out. We are always here to help and ensure you and your family continue to enjoy the best of what we offer. Your satisfaction and well-being are our top priorities, and we’re grateful to be a part of your skincare routine.
With warmest regards,
The INA Essentials Team
Inutilizzabile per la puzza
Inutilizzabile per la puzza! Il prodotto alla lavanda per i brufoli puzza di rancido, la puzza rimane sulla pelle, è inutilizzabile. Pensavo fosse un difetto di quello ricevuto, visto che con prodotti naturali può succedere, ma l’azienda ha risposto che è normale. Non compratelo ad adolescenti perché non lo useranno mai!
22 marca 2025
Opinia niezależna
Odpowiedź od Inaessentials
Salve, Lisa!
Ti ringraziamo per il tuo feedback, è estremamente prezioso per noi. Comprendiamo che l’aroma dei prodotti naturali può essere diverso da quello che ti aspettavi. I nostri prodotti sono realizzati con ingredienti naturali che non contengono fragranze sintetiche o additivi, quindi a volte l’aroma può risultare meno familiare o più intenso di quanto ci si aspetti.
Ci impegniamo sempre affinché i nostri clienti siano soddisfatti, per questo ci siamo messi in contatto con te per assicurarci che non rimanga con una cattiva impressione della nostra azienda. Apprezziamo la sincerità dei nostri clienti e siamo sempre aperti a critiche costruttive. Speriamo che, nonostante l’aroma, tu abbia dato una possibilità al nostro prodotto, perché i suoi benefici meritano sicuramente di essere considerati.
Se hai ulteriori domande o hai bisogno di assistenza, siamo a tua disposizione per aiutarti!
Con i più cordiali saluti,
Il team di INA Essentials
Super Team mit super Beratung und…
Super Team mit super Beratung und tollen Produkten, besonders für empfindliche Haut.
Sehr gerne wieder
11 marca 2025
Opinia niezależna
Odpowiedź od Inaessentials
Hallo, Yvonne!
Es freut uns sehr zu hören, dass Sie solch positive Eindrücke von unserem Team gewonnen haben. Unser Ziel ist es immer, unseren Kunden zu helfen, die besten Produkte für ihre einzigartigen Bedürfnisse auszuwählen, und wir streben ständig danach, mehr darüber zu lernen, wie wir Ihnen noch besser dienen können. Wir legen großen Wert darauf, jeden Einzelnen und seinen ganz persönlichen Hautpflegeweg zu verstehen, damit wir die individuellsten und effektivsten Empfehlungen geben können.
Vielen Dank, dass Sie Teil unserer INA Essentials-Familie sind, und wissen Sie, dass Sie immer auf uns zählen können.
Mit herzlichen Grüßen,
Das INA Essentials Team
Great product poor security and commitment to customers
Firstly - I love the products
BUT
I have been trying to purchase products for about 2 months now and every time my anti virus product flags them up for a malvertising threat - a threat is a type of malware that is spread through online advertising.
I have contacted the company mutli times through multiple ways - email, facebook - to let them know.
After the third attempt I got reply - whilst at first it seemed that they took it seriously - I am not sure that they did in the end - as almost 6 weeks later and nothing has changed. I have contacted my anti virus company and asked them to check and they still stand by that the advertising company that your details are being sent to f8bcrx6trk . com is a bad webpage and therefore the threat still stands.
Inaessentials have told me to ignore the warning and just buy anyway - which I find shocking!
I have sent all the details I have to inaessentials to help this in resolving this issue - but sadly it seems that they do not take the website security as seriously as I would have liked - I have not heard back from them in weeks and sadly I know don't expect to, hence my review here
Please take care when ordering from this website I would not want anything awful to happen to your data
Who knows
Stay safe online people
10 marca 2025
Opinia niezależna
I recently ordered Valentine’s Day gift…
I recently ordered Valentine’s Day gift set, which by some confusion I only received only one product for £69.99. I felt sad and disappointed and when I checked my order it said I only ordered the Rose Crème. I couldn’t believe because I knew very well I ordered the gift set. Sent e mail to customer service they were so helpful and understanding and decided to give a free voucher to order the rest of the products. I n my experience this company is Genuine.. No doubts at all. Thanks Ina Team.
19 lutego 2025
Opinia niezależna
Odpowiedź od Inaessentials
Hello!
Thank you so much for sharing your experience with us! We sincerely apologize for the confusion with your order and completely understand how disappointing it must have been at first. We are so happy to hear that you’re satisfied with how our team handled the situation! We always strive to find the best solution for our customers, especially when unexpected issues arise. Your kind words truly warm our hearts, and that means everything to us. It’s the most important thing for us – to be there for you and support you every step of the way.
We’re glad we were able to resolve things and that you’re happy with the solution. You can always count on us whenever you need assistance.
With warmest regards,
The INA Essentials Team
I’m a regular customer
I’m a regular customer. Placed few orders for the past two years. Products are high quality, as expected and 100% organic. Lavender water is ace for my teenage kida and Lemon Balm hydrolina as well as camomile water are both my favourites.
1 grudnia 2024
Opinia niezależna
Odpowiedź od Inaessentials
Hello!
From the bottom of our hearts, thank you for being a part of our family all these years! Your trust and support truly mean everything to us. We are absolutely delighted that our products are part of your daily routine and are making a real difference for you and your children. The Lavender Water is truly magical for the skin, and the Chamomile and Lemon Balm Hydrobiotic is favorite for many of us!
Your kind words inspire us to continue pouring love and care into every drop so we can offer you only the best. It’s hard to express how much it means to us to be part of your journey towards better health and well-being. INA Essentials will always be here for you, ready to support you every step of the way!
With warmest regards,
The INA Essentials Team
Rossore eccessivo sul viso…
Da questo prodotto non mi aspettavo miglioramenti ma almeno che fosse un buon tonico. Risultato? Applicato sul viso fa diventare il viso fosso nelle zone dove ce del acne, viso rosso e irritato. Non mi piace per niente.
20 stycznia 2025
Opinia niezależna
Sehr zu empfehlen
Bestelle seit den Anfängen von Inaessentials und bin restlos von den Naturprodukten begeistert.Freundlicher Service gehört ebenfalls dazu.Danke👍
2 października 2024
Opinia niezależna
Odpowiedź od Inaessentials
Hallo!
Vielen Dank für die wunderbare Rückmeldung! Es ist uns sehr wertvoll, dass Sie seit den Anfängen Teil der InaEssentials-Familie sind und unsere Naturprodukte zu schätzen wissen.
Unsere Kunden sind unser oberstes Anliegen, und wir streben immer danach, Ihre Zufriedenheit zu gewährleisten. Sie können immer auf unsere Hilfe und Unterstützung zählen, wann immer Sie sie benötigen.
Noch einmal vielen Dank, dass Sie Teil unserer Familie sind! Ihr Vertrauen und Ihre Unterstützung bedeuten uns sehr viel. Wir hoffen, dass wir Sie weiterhin mit unseren Produkten begeistern können und immer an Ihrer Seite stehen dürfen.
Mit herzlichen Grüßen,
Das InaEssentials-Team
Top product en snel geleverd gekregen.
Besteld en snel geleverd gekregen.
Ik was erg sceptisch aangezien ik al heel veel geprobeerd had en niets voor langere tijd werkte.
Maar echt dit product is echt onze redding geweest.
Normaal in de zomer met zonnebrand, zon, water enz is de huid van mijn dochtertje 1 groot probleem. Nu de eerste week elke dag 1 keer gebruikt en na 3 dagen trok alles al haast weg. Daarna alleen nog hoeven gebruiken als ze een beetje jeuk kreeg en dit was echt minimaal. Hup spul op een wattenschijfje beetje deppen en klaar.
Dit had ik in ieder geval nooit verwacht maar zo blij ermee.
25 sierpnia 2024
Opinia niezależna
Odpowiedź od Inaessentials
Hallo, Charissa!
Hartelijk dank voor de mooie woorden, die betekenen zoveel voor ons en laten ons zien waarom we alles zijn begonnen! We zijn zo blij dat ons product zo veel heeft geholpen voor jou en je dochter. We begrijpen helemaal hoe frustrerend het kan zijn om voortdurend naar een oplossing te zoeken die echt werkt. Daarom is het voor ons de grootste beloning om te weten dat ons product je heeft geholpen na al die inspanningen.
Het is echt geweldig dat je zo tevreden bent en dat het product je verwachtingen heeft overtroffen. We hopen dat het nog steeds zo goed blijft werken en dat je dochter zich nog beter zal voelen.
Bedankt dat je deel uitmaakt van onze INA Essentials-familie en ons steunt! Als je iets nodig hebt, kun je altijd contact met ons opnemen.
Met vriendelijke groet,
Het INA Essentials-team
Nooit geleverd
Half juni bestelling geplaatst en betaald!
Nu meer dan maand later nog niets ontvangen en idd track en trace die niet werkt!
15 czerwca 2024
Opinia niezależna
So far so good
So far so good. Placed an order on a Sunday and received it next Tuesday. The order was well packed and seem good quality. I bought 3 bottles of Lavender water (on offer) and one bottle of Lavender & Mint water. I have suffered with hormonal acne for over 20 years which is quite well controlled at the moment but my skin is oily, slightly bumpy to touch and still prone to breakouts so hoping that these products will help. Both products have very strong smells which linger for a few minutes after application. I find the smell unpleasant but not enough to put me off using the products if they are really as good as some of the reviews. I shall update in a few weeks time to report on results.
22 maja 2024
Opinia niezależna
Odpowiedź od Inaessentials
Hello!
Thank you for sharing your initial feedback with us! We’re happy to hear that your order arrived on time and that you’re satisfied with the packaging and quality of the products. We completely understand that the scent of our organic products can be stronger, and we’re glad that you’ve decided to give our product a chance.We hope these products will be exactly what you’re looking for, and we’d love to hear about your results!
Thank you for choosing our INA Essentials family! We are always here for you!
With warmest regards,
The INA Essentials Team
tempi di spedizione lunghissimi e…
tempi di spedizione lunghissimi e difficile comunicazione con l'azienda! ho spedito più mail per cercare di capire che fine avesse fatto la mia spedizione e ho ricevuto una sola mail ( a distanza di giorni) in cui mi dicevano che si sarebbero informati. Dopo tale mail il silenzio completo! Pessima esperienza
15 maja 2024
Opinia niezależna
Great products
Great products, really helped my daughter’s facial eczema.
Speedy delivery too.
Very happy!!
19 kwietnia 2024
Opinia niezależna
Odpowiedź od Inaessentials
Hello!
Thank you so much for taking the time to write this wonderful review and brighten our day. Our goal has always been to help, and we’re so happy that we were able to assist your daughter. Your happiness means the world to us, and we’re excited to be part of your journey to better skin.
We’re also glad that you’re satisfied with the fast delivery, and we hope to continue making you happy with every order. If you ever need anything, we’re always here to help!
With warmest regards,
The INA Essentials Team
Good small business
High-quality products combined with good customer relations experience. My order came fast, I had some questions that were thoroughly answered. Overall very good experience from which I was quite surprised.
3 marca 2024
Opinia niezależna
Odpowiedź od Inaessentials
Hello, Ilian!
Thank you for your kind words! We’re so happy to hear that you’re satisfied with both the quality of our products and our customer service. We’re glad your order arrived quickly and that we were able to answer all of your questions.
We always strive to provide the best service, and we’re thrilled that we’ve pleasantly surprised you. Your satisfaction truly means a lot to us, and we look forward to serving you again!
Thank you for being a part of our INA Essentials family. We hope to continue surprising you with new things. If you ever need anything, we’re always here for you!
Warmest regards,
The INA Essentials Team
I don't believe this is a legitimate…
I don't believe this is a legitimate business. I placed an order on 19-Nov-23 and I am yet to receive anything. The order was supposed to be delivered in 1-2 working days - today is 5-Dec-23 and I am yet to receive anything. I have tried to track the package via the Shop app and it just says "in transit." I sent an email on 2-Dec-23 to the customer service email address asking for an update and still haven't received a response. Please do not spend your money with this company.
5 grudnia 2023
Tempi di consegna lunghissimi
Tempi di consegna lunghissimi, ho fatto un ordine 10 giorni fa e deve ancora arrivarmi, ho scritto all'assistenza che mi ha dato un numero di tracciamento ma il pacco sembrerebbe non ancora partito...
20 listopada 2023
Opinia niezależna
Love it but it keeps getting smaller
I love the product and have been using it for 3+ years. However the bottles are getting smaller and smaller for the same price!
My last order, the lavender water came in 200ml which seemed much smaller than before and now my new order is 150ml. Pretty frustrating.
13 listopada 2023
Opinia niezależna
Odpowiedź od Inaessentials
Because of the inflation, we had to come up with solutions regarding the size, and we decided to use 150 instead of 200ml bottles. Of course, we know that we cannot satisfy everyone. We are all people behind the screen, writing this text and believe me, we will make sure to make it up to all of you for the decrease of 50ml with fantastic personal attitude, attention and care!
I am considering ordering some of your…
I am considering ordering some of your Products but i am a bit pusled about trustpilot. How come you do not comment on any of the bad reviews?
They are much more important to comment on than the good ones.
21 października 2023
Opinia niezależna
Odpowiedź od Inaessentials
We reach out to every customer who leaves a negative review to address their concerns and ensure their satisfaction.
We invite you to try our products and share your experience with us through a review, detailing how they've benefited you.
Une honte
Je déconseille, nous avons acheté l’huile de camomille pour de l’eczéma. Après plus de trois semaines de traitements, ça été pire!!! Nous les avons contacter sur Instagram, ils ont répondu aux premiers messages et depuis nous laisse en vu et n’ouvre plus la discution depuis que nous leurs avons demander un geste étant donner que sur leur politique de remboursement il y a un dédommagement même si nous avons acheter qu’un seul produit. Chose qui doit être RESPECTÉE. C’est bien beau d’avoir de bon avis mais il s’agirait également de satisfaire sa clientèle quant il y a un tel soucis. Je tiens à préciser que nous avons arrêter l’huile, et que depuis ses mains sont redevenu à là normal dans les jours qui ont suivis. Ceci était bien un soucis de leurs produits!!
« Satisfait ou rembourser » enfaite aucun remboursement.
7 października 2023
Opinia niezależna
Schlecht-Finger weg
Man bekommt einfach keine Rücksendeadresse/Retoureschein. Wird immer vertröstet...kein Impressum... zumindest bei DE.
Die angegebene Handy Nummer ist nicht vergeben!
Nie wieder
4 sierpnia 2023
Opinia niezależna
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