Another great seam free experience with the team from IC, once again Charles Denman has been exceptional in his expertise content knowledge and sense of humour to make the booking process smooth as si... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
SPIRIT OF QUEENSLAND HOLIDAY - TROPICAL TRACKS Scott & Dana were very helpful with the booking process and answering our questions. We are very happy with their service and wish both of Scot... Zobacz więcej
We are very happy with our experience from end to end. Staff services - their patience, efficiency and prompt response to our inquires. Aliya and Dan have gone way above in assisting us with ou... Zobacz więcej
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Nathan was efficient, helpful and professional. He covered every aspect and answered all of my questions. Confirmation came through as promised and we are delighted with the deal. Well done!
Informacje dotyczące firmy
Napisane przez firmę
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Imagine Cruising
Napisane przez firmę
- More than just a cruise
- We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
- We've only got One Life
- “One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
- 2021 & 2022 Cruise and Luxury Rail
- Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
- 2021 & 2022 Cruise and Escorted Touring
- From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
- Book with Confidence
- Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Dane kontaktowe
Imagine Cruising , Level 7, 301 Coronation Drive , 4064, Queensland, Australia
- 1800 958 405
- customersupport@imaginecruising.com.au
- imaginecruising.com.au
4,5
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great holiday.
We have just completed a tour of the Golden triangle and Shimla India and were most impressed with the tour guide Sunil Bahal who went above and beyond for us. His knowledge of indian history and his english were exceptional. We were looked after the whole tour and nothing was too much trouble for him. He accompanied us to High Tea at Lord Kitcheners former residence in Shimla and it was the highligh of our time there. The Taj Mahal was just amazing and we had a great day. We had a small group of 10 and the bus and driver were excellent. All hotels were 5 star. An amazing holiday. Well done Imagine. We look forward to our trip with them next year in the Med.
Carol and Rod Carter.
8 października 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Carol and Rod,
Thank you so much for sharing your wonderful experience! We’re delighted to hear that you had such an amazing time exploring the Golden Triangle and Shimla with Imagine Holidays.
It’s fantastic to know that Sunil Bahal made your trip so memorable. His exceptional knowledge of Indian history and his dedication to going above and beyond truly make him a standout guide. High Tea at Lord Kitchener’s former residence sounds like such a special experience, and we’re thrilled it was a highlight for you.
We’re also pleased that you enjoyed visiting the Taj Mahal, traveling with your small group, and experiencing the comfort of a 5-star journey. We’ll be sure to share your kind words with Sunil and the rest of our team.
We’re so excited to welcome you on your Mediterranean adventure next year and look forward to helping you create more unforgettable memories.
Kind Regards
Josh
Customer Support
Golden Triangle India ’…
We’ve just completed Imagine Holidays’ 6 day Golden Triangle tour of India with Sanjay Sihag as our tour leader. Sanjay has gone the extra mile every single day to ensure our every need was covered and we safely enjoyed the unique experiences of this wonderful country. Highly recommend Imagine Holidays especially with Sanjay leading the group, our Coach Captain and Rahm, tour assistant.
19 listopada 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Ralda,
Thank you for sharing your fantastic experience on Imagine Holidays’ Golden Triangle tour of India!
We’re delighted to hear that Sanjay, along with your Coach Captain and Rahm, made your journey so memorable. It’s wonderful to know that Sanjay’s dedication and effort ensured your comfort and safety while immersing you in the beauty and culture of India.
Your high recommendation means the world to us, and we’re thrilled to have been part of such a special adventure. We hope to welcome you on another journey soon!
Kind Regards
Josh
Customer Support
very nice review 5 five star that is…
very nice review 5 five star that is great places.
i forgot myb backup code long time Thank you, can you remember me.
15 listopada 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Aboubacar,
Thank you for your wonderful five-star review! We're delighted to hear you had a fantastic experience with us and enjoyed such great places. Your kind words mean the world to us, and we’re thrilled to have been part of your journey.
We hope to assist you with more exciting adventures in the future. If there’s anything we can do for you, don’t hesitate to get in touch.
Warm regards,
Harrison
Senior Customer Support Executive
Indian Pacific train & Queen Elizabeth cruise
What a pleasure to deal with Imagine Holidays. It is rare to receive such a wonderful level of customer service in this day and age. Cannot recommend them too highly. Our holiday was the best ever!
13 października 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Linda,
Thank you so much for your wonderful review! We’re thrilled to hear that your holiday was your best ever and that our team was able to provide a level of service that exceeded your expectations. Creating seamless and memorable experiences for our guests is at the heart of what we do, and it’s truly rewarding to know that we succeeded in making your journey with Imagine Holidays exceptional.
Your kind words and high recommendation mean the world to us. We can’t wait to welcome you on another incredible holiday soon!
Warm regards,
Harrison
Senior Customer Support Executive
4 Cunard Queens
We have just returned from the 4 Cunard Queens. It was a well organised trip with flights, hotels and transfers The hotels were all in really good locations. Imagine holidays reps were available to help if you needed it. Transfers worked well. We booked Princess Grill and got upgraded to Queens grill penthouse for 32 nights of the 46 on board. It was fabulous.
20 sierpnia 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Tania,
Thank you for sharing your experience of the 4 Cunard Queens trip with us! We're delighted to hear that everything was well-organised, from the flights and transfers to the hotels in such prime locations. It's wonderful to know that the Imagine Holidays representatives were on hand to assist when needed and that the transfers worked smoothly.
A special congratulations on being upgraded to the Queens Grill Penthouse for the majority of your time on board – that must have been an incredible experience! We're so pleased to hear that you found it fabulous and that the overall journey exceeded your expectations.
We look forward to helping you create more memorable travel experiences in the future!
Kind Regards
Josh
Customer Support
So far everything has gone very well from airport pickup to transfer to and from Eastern Orient which was brilliant
So far everything has gone very smoothly with airport pick up and transfer to Eastern & Orient Express’s. Matthew has helped greatly with our enquiries.
13 października 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Lance,
Thank you so much for your kind words! We're thrilled to hear that your experience with the airport pick-up and transfer to the Eastern & Orient Express has gone smoothly.
It's wonderful to know that Matthew was able to assist with your enquiries and help ensure everything ran seamlessly.
We're committed to making your journey as enjoyable as possible and look forward to continuing to support you throughout the rest of your trip.
If you need anything further, don't hesitate to reach out. Safe travels!
Kind Regards
Josh
Customer Support
Once we paid a deposit
Once we paid a deposit, nobody showed any interest in follow up or assistance with any issue. A used car salesperson would do better !!. We had issues with substandard accommodation in 3 locations, Imagine did not care, overall very poor treatment from the Australian arm of this company, I learnt a lot about using Travel Agents and the mistruths and marketing BS they use to convince you. The use of staff who dont understand the audience or tour group along with a call centre who dont want to know about problems makes this a company to avoid, Interesting that they follow up a poor review with a phone call trying to get the review removed. Maybe if they tried hard to look after customers in the first place they wouldnt have poor reviews
15 czerwca 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Good Afternoon Glen,
Thank you for taking the time to leave your review. I am disappointed to hear that you feel that we have not attempted to assist you with your concerns regarding your holiday departure. I have reviewed the notes included on your booking, and I can see that several members of my management team have had extended conversations with yourself to attempt to help.
It was certainly not our intention to have you change or remove your review unless we genuinely assisted you at this time. My colleague was attempting to understand the concerns you raised here and to see if there was anything we could do further at this time.
Again, it is always disappointing to hear that our service has not met the expectations that you have put in place, but I can certainly assure you that it is not correct that we did not care or attempt to assist you.
Regards,
Harrison
Senior Customer Support Executive
CUNARD/ORIENT EXPRESS HOLIDAY
Recently arrived back from your Mediterranean 21 day cruise on Queen Victoria and rail journey on the Orient Express Package Holiday. Our first contact with Imagine Holidays was first class dealing with your booking lady Emer in the Perth Office.
Our cruise on Queen Victoria was wonderful. What an amazing ship and crew. Our Imagine representative in Venice (Maria) was a standout in both professionalism and helpfulness. Regrettably the same cannot be said for the Paris Imagine representative who basically dumped the group at the hotel never to be seen again and no advice re our transfer details to the airport for our flight home. We had to call the Imagine Office in the UK for confirmation of pickup times. Also, after being advised that our earlier notified hotel in Venice was being changed to another with a lower tariff, we would have expected to receive a refund or credit?
7 lipca 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Mr. and Mrs. Leonard,
Thank you for sharing your feedback about your Mediterranean cruise and rail journey on the Orient Express. We're delighted to hear that you had such a wonderful experience on Queen Victoria and that Emer from our Perth office provided first-class service. We’re also pleased that Maria in Venice stood out for her professionalism and helpfulness.
We sincerely apologise for the issues you encountered in Paris with our representative and the lack of communication regarding your airport transfer. This is not the level of service we strive to provide, and we will ensure that this feedback is addressed.
Thank you again for your feedback, and we hope to welcome you on another holiday in the future.
Kind Regards
Josh
Customer Support
Amazing service and helpful advice
I transferred my deposit to another holiday. Imagine staff were very helpful. After arrangements for my second selection, Jacqui from the Concierge Team, helped with suggestions and pulled together a holiday which looks even better than my second selection. She was incredibly helpful, always cheerful and offered excellent service.
30 sierpnia 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Vitoria,
Thank you for sharing your experience with us! We're delighted to hear that our team, especially Jacqui from the Concierge Team, was able to assist you in finding a holiday that exceeded your expectations.
It's wonderful to know that she provided you with helpful suggestions and excellent service while maintaining a cheerful attitude throughout the process.
We appreciate your kind words and look forward to helping you plan many more memorable holidays in the future!
Kind Regards
Josh
Customer Support
Great packaged holiday
Great packaged holiday, which included flights, cruise, Orient Express train ride and hotel stays with transfers.
Hotels chosen by Imagine were great 4 star hotels. Their holiday representatives made sure we were well informed and supervised.
Just an amazing holiday experience!
15 lipca 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Mitri,
Thank you for sharing your wonderful experience! We’re thrilled to hear that you enjoyed your holiday package, including the cruise, Orient Express train ride, and hotel stays with transfers. It’s great to know that the 4-star hotels we selected met your expectations and that our holiday representatives ensured you were well informed and supported throughout your journey.
We’re delighted that you had such an amazing holiday experience, and we look forward to helping you plan your next adventure!
Kind Regards
Josh
Customer Support
Not Good Enough Imagine Holidays
Imagine Holidays. The booking process was simple enough, and booking staff were helpful and courteous. The trip included a cruise around the Mediterranean, a duo of Italian Lakes, which was very enjoyable, plus a train journey from Tirano to St Moritz. The train journey is where our main issue arises. It was advertised in The Senior newspaper specifically as "Scenic Swiss Rail Journey On Board Bernina Express." The Bernina Express is not what we went on. We sent Imagine Holidays photos and website links of the only two trains that go from Tirano to St Moritz, plus photos of the train that our group were on. Contrary to all the evidence, Imagine Holidays continued to argue the point. We booked our holiday on the expectation of what we read. Naturally enough, we came away very disappointed and felt that this was false advertising. Imagine Holidays gave us $500 credit ($250 each) toward another holiday with them, which may amount to next to nothing because, at this stage, we do not feel like rebooking another holiday with Imagine.
10 czerwca 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Gail,
Thank you for your feedback and for taking the time to share your recent experience with us. I'm pleased to hear that you enjoyed your Mediterranean cruise and the visit to the Italian Lakes, and that our booking staff were helpful and courteous.
However, I'm truly sorry to learn about your disappointment with the Bernina Express day tour. We strive to provide clear and accurate information in all our communications, and I regret that this part of your holiday did not meet your expectations. Please know that your concerns regarding the Bernina Day Tour have been taken very seriously.
The $500 credit was offered as a gesture of goodwill, but I understand your hesitation in rebooking with us. Your trust in Imagine Holidays is important, and we sincerely hope to have the opportunity to restore it. We genuinely value your feedback and hope to have the chance to make things right.
Warm regards,
Harrison
Senior Customer Support Executive
BEST CUSTOMER SERVICE EVER.I spoke with Ben today from Imagine…
I spoke with Ben today from Imagine Holidays and his customer service was fantastic. He spent a lot of time trying to sort out my problem. He even phoned me back when he noticed it hasn't been rectified. I can't speak of him highly enough.
15 lipca 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Davina,
Thank you for your glowing five-star review.
We are delighted to hear about your exceptional experience with Ben. His commitment to resolving your issue and ensuring you received the best possible service truly embodies the standards we uphold at Imagine Holidays. Your kind words are greatly appreciated, and we will be sure to pass on your praise to Ben.
Should you need any further assistance, please do not hesitate to contact us.
Best regards,
Harrison
Senior Customer Support Executive
I have found the Imagine Holiday Staff…
I have found the Imagine Holiday Staff to be extremely helpful in every aspect of our booking
12 czerwca 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Brian,
Thank you so much for your wonderful five-star review!
We are thrilled to hear that you found our staff extremely helpful in every aspect of your booking. At Imagine Holidays, our goal is to ensure that every part of your holiday experience is seamless and enjoyable. Your kind words reaffirm our commitment to providing exceptional service to our guests.
If there is anything else we can assist you with or if you have any future travel plans, please don't hesitate to reach out. We look forward to welcoming you on another unforgettable journey.
Warm regards,
Harrison
Senior Customer Support Executive
Holiday Refund
Although it was a long time ago when our holiday was cancelled because of covid I really appreciate the call from Harrison confirming the refund.
I thought the money was lost forever.
Many Thanks Harrison for your great service.
Gerald Hardman.
27 maja 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Gerald,
Thank you for your kind words. We're very glad to hear that Harrison was able to assist you and confirm your refund for the holiday that was cancelled due to COVID-19.
Your appreciation means a lot to us, and we'll be sure to pass along your thanks to Harrison. If there's anything else we can do for you, please don't hesitate to reach out.
Kind Regards.
Josh
Customer Support
Trip query.
Spoke to Jacqui about an upcoming trip. She was so helpful & suggested things that we had not even thought of. 10 out of 10.
20 maja 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Judy,
Thank you for your fantastic five-star review. We are delighted to hear about your positive experience with Jacqui. It's wonderful to know she exceeded your expectations and provided insightful suggestions for your upcoming trip.
Your kind words will certainly be shared with Jacqui. We look forward to assisting you further and making your journey next year truly memorable.
Warmest regards,
Harrison
Senior Customer Support Executive
Azamara Freo Cruise. Overall good and great value. Return flights on BatikAir a nightmare. Delayed and no food supplied. Overnight HK too brief. Imagine listened but didnt act or compensate.
Cruise in February 2024 on Azamara Journey Fremantle to HK
20 lutego 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Karen,
Thank you for sharing your feedback regarding your recent cruise experience aboard the Azamara Journey from Fremantle to Hong Kong. We truly value your insights as they help us continuously enhance our services for our discerning guests.
We sincerely apologise for the inconveniences you encountered during your journey, particularly with the Batik Air flights. It is regrettable to learn about the delays and the lack of food provided during your flights. Please be assured that we take your feedback seriously, and we have ceased using Batik Air for flight departures. Ensuring the comfort and satisfaction of our guests is paramount, and we are committed to providing seamless travel experiences.
Your comments about the brief overnight stay in Hong Kong have also been noted, and we will review our itinerary to ensure sufficient time for exploration and relaxation in future voyages.
We understand your disappointment regarding the perceived lack of action or compensation despite your concerns being raised. Please know that we do take all feedback into consideration, and while immediate action may not always be apparent, we continuously strive to improve our services based on our guests' input.
We are pleased to hear that overall, you found your cruise experience to be good and great value. We hope that despite the challenges, you were able to enjoy the exceptional offerings and experiences aboard the Azamara Journey.
Thank you once again for your valuable feedback, Karen. We hope to have the opportunity to welcome you aboard again in the future, where we can provide you with an even more memorable and seamless voyage.
Warm regards,
Harrison
Senior Customer Support Executive
Just an update on Imagine holidays
Just an update on Imagine holidays. So far very good. I booked last year 2023 for October 2024.
I/we had some misunderstandings at first but all proving good in 2024.
I upgraded my airfares from economy to premium economy, all went smoothly. All seats on all flights are reserved, once again all went smoothly.
Because of my age ,76, I refuse long flights. Again Imagine came to the party and booked me overnight in Singapore and on again to Tokyo next day. Again no problem.
What can I add. The holiday is still some months away, October so I will add more reviews when needed.
If you are contemplating a booking with Imagine , I have found it an easy experience.
1 maja 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Jim,
Thank you ever so much for taking the time to share your experience with Imagine Holidays. It's delightful to hear that your journey with us has been off to a splendid start.
We truly appreciate your patience and understanding regarding any initial misunderstandings, and we're thrilled to hear that everything has been smoothing out as we approach your holiday in October 2024. It's our utmost priority to ensure that each step of your booking process is seamless and stress-free, so we're delighted to hear that your upgrade to premium economy and seat reservations went smoothly.
Your comfort and convenience are of paramount importance to us, which is why we were more than happy to accommodate your preferences for shorter flights and arrange an overnight stay in Singapore en route to Tokyo. We're pleased to know that this arrangement met your needs without any hassle.
As October draws nearer, we're here to assist with any further arrangements or inquiries you may have. Your feedback and ongoing support mean the world to us, and we eagerly await the opportunity to continue exceeding your expectations.
Thank you once again for choosing Imagine Holidays, Jim. We're honoured to be a part of your travel plans, and we look forward to making your upcoming holiday an unforgettable experience.
Warm regards,
Harrison
Senior Customer Support Executive
Wonderful service and advise.
Excellent advise on what to do with the time available after leaving cruise ship and being able to book in at the hotel, and not waist a day of sightseeing.
Hop on Hop-off, solved the problem.
Jacqui sent me the link to their website, problem solved.
I feel that was an excellent solution and am looking forward to doing it.
Keep up the excellent work. Regards, Lorraine.
19 kwietnia 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Lorraine,
Thank you immensely for your glowing review! We're thrilled to hear that our team, especially Jacqui, could provide you with such excellent advice and assistance. It's always our aim to ensure our guests make the most of their time, whether it's on board one of our cruises or exploring a new destination.
We're delighted that our recommendation of the Hop-on Hop-off service helped you optimize your sightseeing experience and make the most of your time after disembarking. It's fantastic to know that you found the solution to be so effective and convenient.
Your kind words truly motivate us to continue delivering exceptional service and tailored recommendations to all our guests. We're eagerly awaiting the opportunity to welcome you on board again in the future for more unforgettable experiences.
Warm regards,
Harrison
Senior Customer Support Executive
GREAT team offering excellent travel deals
I delighted in our recent cruise on Queen Victoria from Sydney to Singapore
The deal was fabulous and the sales/support team were efficient, patient and easy to speak to. Thank U especially to Josh who willingly and patiently followed up on my questions and requests
Emer was fabulous and tenacious in organising our next cunard cruise during cherry blossom time in Japan next March. Emer managed to seal the deal as we boarded the Queen Victoria this time!!!! Another top effort as she was in Perth whilst we were 3 hours ahead
Today Jacqui has been most observant and diligent fine tuning personal details on my file and that of my travelling companion
BRAVO x3!!!!!
Imagine is a great company with competitive deals and a truly fabulous, knowledgeable staff
28 marca 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Annette,
Wow! Thank you so much for sharing your delightful experience of your recent cruise onboard Queen Victoria from Sydney to Singapore. We are absolutely thrilled to hear that you had such a fantastic time and that you found our team and services to be exceptional.
Your kind words mean the world to us, and we're elated to know that you found our deal fabulous and our sales/support team efficient, patient, and easy to communicate with. It brings us immense joy to hear that Josh went above and beyond to address your questions and requests with willingness and patience. We will definitely pass on your gratitude to him!
We are equally delighted to hear about Emer's fabulous and tenacious efforts in organizing your next Cunard cruise during cherry blossom time in Japan next March. Emer's dedication to ensuring a seamless experience for our clients truly shines through, and we're so glad she could seal the deal for you even while being in Perth with a three-hour time difference!
Furthermore, we're thrilled to hear about Jacqui's observant and diligent attention to fine-tuning personal details on your file and that of your traveling companion. It's always our aim to ensure every aspect of your journey is personalized and tailored to your preferences, and it's wonderful to hear that Jacqui's efforts were appreciated.
Your triple Bravo is music to our ears! At Imagine Holidays, we take great pride in providing competitive deals and outstanding service delivered by our knowledgeable and dedicated staff. Your words of praise motivate us to continue delivering excellence and exceeding your expectations.
Thank you once again for choosing Imagine Holidays and for taking the time to share your glowing feedback. We can't wait to welcome you aboard your next adventure and continue creating unforgettable memories together!
Kind Regards
Josh
Customer Support
No Follow-up with this Company
Hard to believe people are giving Imagine Holidays a five star rating. I guess we’re the unlucky ones. When something looks too good to be true, it usually is.
First of all, we booked our holiday package on a Friday and the following Monday they reduced the price. When I called they said they wouldn’t give us the reduced price but would upgrade us to an oceanview cabin. We didn’t want the oceanview cabin. We wanted the discounted price based on our original cabin category. They wouldn’t do that so we ended up paying $1,000 each more when people who booked on the Monday got the discount price ($1,000pp less than what we paid). We couldn’t cancel because our hefty deposit was non refundable so they had us between a rock and a hard place. So upsetting given we are retired and on the pension and don’t have a lot of money for holidays.
Secondly, they said they would contact us in February 2024 to talk about flight options. I emailed half way through February to see when we could expect to talk to someone and they said it would be March 2024. Well, we’re into April now and after emailing one more time in mid March, we haven’t heard anything. Just ignored us that time.
It seems like we are not valued customers.
All I can say is be careful. If this is what it’s like through the booking process who knows what we can expect on the tour.
It’s too bad. Booking a package holiday should be carefree. Now we’re worried we may be left high and dry somewhere and alone, since we can’t get a response through their customer service department who is usually the first point of contact for most companies.
1 kwietnia 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Rhonda,
Thank you for your review.
I understand that your feedback was escalated to our management team who spoke with you about these concerns last December.
Again, I wish to assure you at the time in which you booked; you were provided with the best available pricing that we had available for that package. Since the time of your booking, there was a price change of the package offering to the market. This was enacted as the supplier extended a promotion where they provided a free upgrade on inside cabins. This promotion was only applicable to new bookings and could not be retroactively applied to bookings which had already been made. We understand the timing is not great in your circumstances, but this does not take away from the fact you were provided the best price available.
I am sorry to hear that you feel you are not a valued customer. I can assure you we absolutely do value all of our passengers and always thrive to answer any phone calls or emails in a timely manner. I understand that you just recently spoke with one of my colleagues who is currently assisting you with your flight enquiry and I am sorry to hear it has taken a little bit longer that expected to process your request.
We have a dedicated customer service team who answer all inbound phone calls and emails in a timely manner. If ever you require any further support, please don't hesitate to call us on 0735589874 or email us at customersupport@imagineholidays.com.au
Warm regards,
Sara
Customer Support Executive
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