Another great seam free experience with the team from IC, once again Charles Denman has been exceptional in his expertise content knowledge and sense of humour to make the booking process smooth as si... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
SPIRIT OF QUEENSLAND HOLIDAY - TROPICAL TRACKS Scott & Dana were very helpful with the booking process and answering our questions. We are very happy with their service and wish both of Scot... Zobacz więcej
We are very happy with our experience from end to end. Staff services - their patience, efficiency and prompt response to our inquires. Aliya and Dan have gone way above in assisting us with ou... Zobacz więcej
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Something a little different. It was good that we had a Representative here in W.A., believe me, that makes a big difference in making a booking to travel East from this part of Oz.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Imagine Cruising
Napisane przez firmę
- More than just a cruise
- We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
- We've only got One Life
- “One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
- 2021 & 2022 Cruise and Luxury Rail
- Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
- 2021 & 2022 Cruise and Escorted Touring
- From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
- Book with Confidence
- Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Dane kontaktowe
Imagine Cruising , Level 7, 301 Coronation Drive , 4064, Queensland, Australia
- 1800 958 405
- customersupport@imaginecruising.com.au
- imaginecruising.com.au
4,6
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Uluru Jessica Mauboy
Uluru Jessica Mauboy
We had the best holiday ever. Absolutely loved the experience. Shaun and Cam were so organized and competent, friendly and reassuring every step of the way. We are looking at another of your holidays and will definitely come back
18 maja 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Good afternoon Lisa,
We're absolutely thrilled to hear that you had the best holiday ever at our Jessica Mauboy Uluru holiday! It’s wonderful to know that Shaun and Cam made your experience so smooth, friendly, and memorable — they’ll be so happy to hear your kind words.
We’re excited that you’re already thinking about your next adventure with us. We’d love to welcome you back for another unforgettable holiday soon!
Warm regards,
Suzanne
Imagine Cruising Team
Excellent advice provided about Northern Lights Norway Hertigruten cruise
Brandon provided excellent information about our cruise and also followed up on an accommodation request which has since been actioned. I really appreciate his professional and friendly assistance.
23 maja 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Good afternoon Carolyn,
Thank you for your wonderful feedback!
We’re so glad to hear that Brandon provided you with excellent service and was able to assist with your cruise and accommodation request. We’ll be sure to pass along your kind words to him.
We really appreciate you taking the time to share your experience and look forward to helping make your holiday a fantastic one!
Warm regards,
Suzanne
Imagine Cruising Team
Good Communication & Refund Received
On returning from our March 2025 cruise of SE Asia & land tour of Japan, I contacted Imagine Holidays (now called Imagine Cruising) advising that we had 2 day trips cancelled due to bad weather for safety reasons whilst in Japan.
Katelyn was my point of contact. Katelyn’s email response time was excellent. Katelyn has always communicated in a clear concise helpful and professional manner.
Through no fault of Katelyn’s, the matter was being dealt with by the Operations Team. This took approximately 2 months to resolve.
Katelyn always promptly responded to my follow up progress enquiry emails. Katelyn advised that we would be receiving a refund for the missed day trips, confirmed our credit card details and organised a refund all on the same day.
If there was any feedback I could add to the excellent service provided by Katelyn it might be:
Perhaps a group email been sent to all the clients who were affected by the weather cancelled day trips in Hakone a bit more frequently for peace of mind that they had not been forgotten.
Other than that, we have been completely happy with the customer service & communication provided by Katelyn on this occasion.
14 maja 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Good afternoon Christine,
Thank you for taking the time to share your feedback. We’re so pleased to hear that Katelyn provided you with clear, prompt, and professional communication throughout your experience—especially during what we understand can be a frustrating delay.
We also genuinely appreciate your constructive suggestion regarding more frequent updates for affected guests. That’s very helpful insight, and we’ll share it with our Operations Team as we continuously look for ways to improve the service we provide.
Thank you again for your patience, understanding, and for choosing Imagine Cruising.
We hope to welcome you on another unforgettable journey in the near future.
Warm regards,
Suzanne
Imagine Cruising Team
This was our second Imagine Holidays…
This was our second Imagine Holidays fly/cruise/stay holiday this year and it lived up to expectations. The transfer from the cruise terminal to the Doubletree Downtown Hilton was well managed, as was the transfer to LAX the following evening.
We were pleasantly surprised to learn that Imagine had included two nights' accommodation so that we were able to stay in our room until the 6.30pm transfer to LAX.
We were advised by the hotel not to venture out at night as the area was not safe - there was not much around the hotel of interest. There was a 7/11 across the road so we could get snack meals there.
We were so impressed with Imagine Holidays, that we have already booked another long holiday with them for next year.
10 maja 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Good morning,
Thank you so much for sharing your experience with us — we’re delighted to hear that your second fly/cruise/stay holiday with Imagine Holidays lived up to expectations!
It’s great to know the transfers and accommodation were well managed and that the inclusion of the extra night's stay made your travel experience more comfortable and relaxed. While we appreciate your note about the local area, we're glad you were able to make the most of your time and found what you needed nearby.
We're especially thrilled to hear that you've already booked another holiday with us for next year — we truly value your continued trust and look forward to helping create another incredible journey for you.
Warm regards,
Suzanne
Imagine Cruising Team
Awesome experience with Imagine …
Awesome experience with Imagine Holidays, 3 days Tokyo including brilliant one day touring with Mount Fuji & bullet train, then 16 night amazing Silversea cruise with one day stop in Kagoshima and overnight stops in Seoul South Korea, Hong Kong, Saigon, and one night stopover in Singapore. Great customer service before our trip and everything well organised, great location hotels each end. Only criticism was their tour person in Singapore, the hotel concierge gave us more advice & she was more concerned about changing a 5pm transfer to airport than checking on our 4 pm transfer. A minor problem and would highly recommend Imagine Holidays.
15 kwietnia 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Good afternoon Joy,
We’re absolutely delighted to hear you had such an incredible experience with Imagine Holidays — from exploring Tokyo and witnessing the beauty of Mount Fuji to the unforgettable 16-night Silversea cruise with amazing destinations along the way. It’s wonderful to know that our team provided great service and that the hotels and overall organisation met your expectations.
We also appreciate your honest feedback regarding your experience in Singapore. We're sorry to hear the local tour representative didn't quite meet the standard we strive for, and we’ll certainly follow up on this to ensure better support for future guests.
Thank you again for your recommendation — it means a lot to us. We hope to welcome you on another unforgettable journey soon!
Warm regards,
Suzanne
Imagine Cruising Team
Aussie Cruise Queries
I spoke with Caitlyn about some queries I had concerning our 2026 cruise from Darwin to Broome.
Caitlyn promptly provided a very detailed email response. I was very impressed with the service provided.
7 maja 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Good afternoon Greg,
Thank you for your kind review!
We're so pleased to hear that Caitlyn was able to assist you promptly and provide the detailed information you needed for your 2026 cruise. We’re glad her service left a great impression, and we’ll be sure to pass on your lovely feedback.
Wishing you an amazing journey from Darwin to Broome!
Kind regards,
Suzanne
Imagine Cruising
Faith in package holidays restored…
So easy to have a holiday package with Imagine. Organised extension, transactions simple, and a great trip.
Staff in Freemantle greeters, drivers, assistants were all cheerful, informed and efficient..Have restored my faith in organised tours.
Thankyou
16 kwietnia 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Debra,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that your holiday package with Imagine Holidays was easy and enjoyable from start to finish. It’s fantastic to know that the extension was smoothly organised and the transactions were simple—exactly what we aim for!
We're especially pleased that our team in Fremantle left such a positive impression. Your kind words about their cheerful, informed, and efficient service truly mean a lot. Restoring your faith in organised tours is high praise, and we’re honoured to have played a part in that.
Thank you again for taking the time to share your experience. We look forward to helping you plan your next adventure!
Kind Regards
Josh
Customer Support
We have recently returned from a…On the Ghan
We have recently returned from a holiday on the Ghan, it was advertised in November in the Saturday newspaper for $5.999.00, but when we phoned to book, the agent said, that was the price from Brisbane but it would cost extra from Perth because it's further away, and the charge would be $13.398.00, we were shocked and very reluctant to pay that much, that's an extra $1.464.00, considering the advertised price was $5.999.00. We did book in November as it's been on our bucket list, and thinking everyone from Perth would be paying the same price. When we were on the train, we made friends with other people from Perth and they said they paid the advertised price, and was never told it would be extra, they booked in December from the November advert, (the same advert as us) so why is it such a big difference, they did say they flew with Virgin, and we flew with Qantas, but we were never given the option of which company to use, of course we would have preferred to go with Virgin. I have been in touch with Virgin and Qantas about the difference in price, even though it did cost extra with Qantas we still paid $462.00 above the difference in price. Of course when I found out that we had to pay way above the advertised price, and our friends had paid the advertised price we were very angry and upset, as you know I have been in touch with you and you said there was nothing you could do about it, that we had a bargain as the real price was a lot more, what a load of rubbish, we obviously feel very ripped off and won't be travelling with you anymore, there are so many other travel companies that we have used in the past and have never had trouble with them, so anyone reading this beware of the advertised price, it's not always what you get. On a good note, the trip was very good and we enjoyed it, it's a shame we were overcharged, otherwise we would have gone with you again.
9 kwietnia 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Good Afternoon Doreen,
Thank you for taking the time to leave a review of your recent holiday departure and thank you for your time on the phone earlier today.
First of all, it is great to hear that you had a wonderful time onboard the Ghan and during your time travelling with us. It is all too easy to get bogged down in the negatives when we had these sort of conversations, so thank you again for highlighting those positives of your experience.
As we discussed, while we do our best to ensure that advertised prices are correct at time of print, as we submit our material to newspapers weeks in advance, it occassionally is not correct when it comes time to be delivered to you. As my colleague Charles advised you when you booked in November, the correct price for your holiday departure from Perth was $6,899 per person, and we then applied a discount for you of $200 per person as well as an upgrade to Qantas flights from Virgin free of charge.
While I am unable to comment on the specifics of another passenger's holiday reservations, we always provide our guests with the correct price at the time of reservation. It is possible that they booked at a different time to yourselves, or had a promotion applicable at the time of their reservation or some other variation to the holiday - I again cannot comment on those specifics.
Thank you again for taking the time to provide your feedback Doreen, and I hope that the excellent memories from your travels are what stay with you.
Kindest Regards,
Harrison
Senior Customer Support Executive
Gold Standard Experience
We had a wonderful experience with Imagine on an 18 day Azamara Cruise Sydney to Singapore and then on to a week long stay in India.Azamara will be our cruise line of choice from now on.We loved the small ship experience. India exceeded all expectations in every way.A huge shout out to Yasir our tour guide.He went above and beyond to help ensure the beautiful ring I purchased in Jaipur got to me safely at home when I had limited communication from the jeweller.Apart from that he was very informative about India,it’s history and it’s people.
19 lutego 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Good afternoon Deborah,
Thank you so much for your wonderful review!
We’re thrilled to hear you had such an incredible journey from Sydney to Singapore aboard Azamara, and that your time in India was equally memorable. We're especially glad to hear Yasir made such a positive impact—he truly goes above and beyond to ensure our guests have a seamless and enriching experience. We'll be sure to pass on your kind words to him.
We look forward to helping you plan your next adventure with Imagine and Azamara!
Kind regards,
Suzanne
Imagine Holidays
Important information
I was losing Azamara excursion bookings and could not understand why. I reached out to Imagine Holidays and Joshua set me on the path to success. Thanks heaps, Joshua! :o)
22 kwietnia 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Thank you for your feedback. We're delighted to hear that Joshua was able to assist and guide you successfully with your Azamara excursion bookings. Your kind words will certainly be passed along to him.
Should you need any further assistance, please don’t hesitate to get in touch.
Brandon
Customer Support Executive
Imagine Holidays
What a great trip and value for money
After going on a disastrous trip with Imagine, this trip has been my best. They still have a lack of communication but the organisation(s) they contract out to makes up for their lack of details. Each organisation went out of their way to provide the best experience they could. This was also coupled with expert and experienced guides on all excursions. The meals were well above expectations.
9 kwietnia 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Good afternoon Ray,
Thank you for taking the time to share your experience. We're so glad to hear that this trip exceeded your expectations, especially in terms of the excursions, guides, and meals. It's wonderful to know that our suppliers helped make your journey truly memorable.
We also appreciate your honesty regarding communication—feedback like this helps us improve. We’re actively working to enhance this aspect of our service to ensure a smoother and more informed experience from start to finish.
We hope to welcome you on another adventure soon, and thank you again for your valuable insights!
Kind regards,
Suzanne
Imagine Holidays
Darwin/Ghan/Adelaide
3 nights in Darwin with Harbour Sunset cruise, 3 nights on the Ghan with daily off train excursions, 3 nights in Adelaide with Barossa Valley wine tour. Fantastic experience!
9 kwietnia 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Mary,
Thank you so much for your wonderful review! We're thrilled to hear you had a fantastic experience from Darwin to Adelaide, especially enjoying the Harbour Sunset Cruise, The Ghan journey, and the Barossa Valley wine tour. It sounds like an unforgettable adventure!
We truly appreciate you choosing to travel with us and hope to welcome you on another incredible journey soon.
Happy memories!
Kind Regards,
Suzanne
Imagine Holidays
Vietnam and Cambodia
My husband and I have just returned from 21 days in Vietnam and Cambodia. It was our first experience with Imagine holidays and I don’t hesitate to say “it will not be our last”.
Throughout the whole trip everything was well organised and well executed. Tour guides were prompt, knowledgeable and very friendly.
Hotels were of a high standard and very comfortable.
We did have one long travel day, but overall
we enjoyed every aspect of the trip. Especially the week long, all inclusive cruise with Lotus Cruises on the Mekong Navigator. The staff were amazing! It was a special highlight.
All in all we would not hesitate to recommend Imagine Holidays.
19 marca 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Leanne,
Thank you so much for taking the time to share your experience — we’re absolutely delighted to hear that your 21-day journey through Vietnam and Cambodia was such a memorable one!
It’s wonderful to know that everything ran smoothly and that our local guides made a positive impression with their knowledge and warmth. We're especially pleased that you enjoyed the comfort of the hotels and the highlight of your trip — the all-inclusive Mekong cruise aboard the Mekong Navigator. The team at Lotus Cruises will be thrilled to hear your kind words!
We’re honoured that you’ve chosen Imagine Holidays for your first experience and even more thrilled to hear it won’t be your last. Thank you for your recommendation — we can’t wait to help you plan your next adventure!
Kind Regards
Josh
Customer Support
Vietnam and Cambodia
We just returned from a 21day Vietnam and Cambodia trip with Imagine Holidays inclusive of 7 days on the Mekong Navigator and we could not recommend this company any higher ever aspect was without doubt sensational
The hotels were beyond reproach all in all we would say that it was great value for money
9 kwietnia 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Darrel,
Thank you so much for your glowing 5-star review! We're absolutely thrilled to hear that your 21-day Vietnam and Cambodia adventure with Imagine Holidays was everything you hoped for—and more.
It’s wonderful to know that the Mekong Navigator, along with the hotels and every aspect of the trip, exceeded your expectations. We’re especially happy to hear that you felt it was great value for money—that’s exactly the kind of experience we strive to deliver.
We truly appreciate your recommendation and can’t wait to help you plan your next unforgettable journey!
Warm regards,
Suzanne
Imagine Holidays
Katelyn was very helpful answering my…
Katelyn was very helpful answering my query and proactive in offering to send details of the hotel collection available to us.
31 marca 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Good afternoon Alan,
We're thrilled to hear that Katelyn was able to assist you effectively and provide the information you needed. We truly appreciate your feedback and look forward to helping you again in the future!
Kind regards,
Suzanne
Imagine Holidays
It was a small Group tour of Vietnam…
It was a small Group tour of Vietnam and Cambodia. The issuing of tickets was easy. Instructions on necessary visas and travel insurance were clear. No hitch with flights from Perth to Singapore and on to Hanoi. There met the rest of our five members of the group. Met with knowledgeable guides shown hotels and arranged all ongoing tours.Throughout our two week+ tour had different but knowledgeable guides. Their arrangements with drivers, hotels etc were flawless. This is my 3rd travel arrangement with Imagine Holidays Australia. Whilst the others by Imagine were good, this one exceeded our expectations.I have used a variety of Australian based travel agents, but I have found Imagine has generally been better in the follow up and care shown to me and my wife in the arrangements. I do not know if they (Imagine) were more expensive than other competitors but the choice of hotels, the location of hotels the amount of leisure time and the meals were all excellent. Our group have all agreed without encouragement to provide review to other platforms. I am more than happy to speak to anyone in Australia of our age group (70- 84) to discuss this further. Also our Aussie groups - although diverse, got on well with each other having met for the first time. And like other tours we have been some I know will keep in touch long after this trip.
One minor suggestion- there needs to be more information available to persons who have to walk or climb steps on uneven surfaces in these countries. One member of our group had to sometimes stay back and not risk climbing steps in places like the Angkor Wok Temples etc.
29 marca 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Aldoph,
Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that your small group tour of Vietnam and Cambodia exceeded your expectations. It's wonderful to know that the booking process, travel arrangements, and the overall experience were smooth and enjoyable for you and your wife. We're also glad that our guides, hotel selections, and the balance of leisure time all added to your positive experience.
We truly value your continued trust in Imagine Holidays, and we're so happy to hear that our attention to detail and care throughout your trip stood out. It means a lot to us that you and your fellow travellers have agreed to share your experience with others—thank you for your kind words!
We also appreciate your thoughtful suggestion regarding accessibility information for travelers with mobility concerns. We'll definitely take that on board and work on improving our communication to ensure everyone can fully enjoy their travels.
We would be more than happy to connect with you in the future, and we hope to welcome you back for another amazing trip soon. Thank you again for choosing Imagine Holidays!
Kind regards,
Suzanne
Imagine Holidays
Great time on Indian Pacific rail journey
The Indian Pacific train experience was fantastic. After 3 nights in Perth we boarded and ate like kings, had a fabulous array of beverages and wonderful staff. The lounge car enabled us to meet friendly people from all over the world. Off train activities in Kalgoorlie, Barossa Valley, Broken Hill and the Blue Mountains were brilliantly organised and and highly enjoyable. Whilst it is not cheap, it is so worth it.
15 marca 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Charles,
Thank you for the amazing review! We’re thrilled to hear that your Indian Pacific train experience was fantastic. It sounds like you had a truly unforgettable journey with delicious food, great drinks, and exceptional staff. We’re so glad you enjoyed the off-train activities and had the chance to meet wonderful people along the way. We agree, while it’s a bit of an investment, the experience is definitely worth it! We hope you get to enjoy another amazing adventure again soon!
Kind regards,
Suzanne
Imagine Holidays
Brian & Kim , feeling less stressed . Thanks .
I spoke to Dana and Baxter today about details of my up coming cruise and was impressed by their friendly manner and knowledge and they covered things I hadn't thought off which was greatly appreciated and they followed through with emails for me to view.
Thank You.
19 marca 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Good afternoon Kim and Brian,
It’s fantastic to hear that Dana and Baxter provided such helpful and thoughtful service!
It’s always a bonus when you’re able to get all the details you need and even things you hadn't considered.
Thanks for sharing your experience, and I’m glad everything is coming together for your upcoming cruise!
If you have any more questions, feel free to reach out.
Kind regards,
Suzanne
Imagine Holidays
Imagine holidays cruise with extras
We recently returned from a relaxing holiday on the Cunard Queen Elizabeth from Sydney to Singapore in February organised by a wonderful Imagine team who were alway there to support the guests ,especially in Singapore .The ship was elegant and catering for all needs was excellent . One of the highlights in Singapore was the two nights entertainment with John Gleese at Raffles Hotel also part of the holiday. Big thumbs up to Imagine & already looking into our next holiday with them
Kay & Kim Rodwell
11 lutego 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Good afternoon Kay & Kim,
It sounds like you had an incredible and luxurious experience aboard the Cunard Queen Elizabeth! The combination of a beautiful, elegant ship and such thoughtful service from the Imagine team really seems to have made your holiday special. And how amazing that you had the opportunity to enjoy entertainment with John Cleese at the iconic Raffles Hotel! It must have been a perfect blend of relaxation and excitement. It’s wonderful to hear that you’re already planning your next holiday with Imagine.
We look forward to talking with you about your next adventure.
Kind regards,
Suzanne
Imagine Holidays
Solo female traveller
As a solo female traveler, I was advised I had to make my own way to the hotel from a very busy international airport in an Asian country, as my flights had to be booked separately to everyone else. It was a daunting experience and not a good start to a dream holiday. A few times the guide did not ensure I was okay on my own. I was not asking for special treatment, just a more caring approach. The tour itself was fabulous though, as my fellow travellers were the best!
5 marca 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Kay,
Thank you for taking the time to share your experience. We're delighted to hear that you had a fabulous time on the tour itself and that your fellow travellers made your journey even more enjoyable. However, we’re truly sorry that certain aspects of your trip, particularly your arrival experience and moments during the tour, left you feeling unsupported.
We completely understand that arriving in a busy international airport alone, especially in an unfamiliar country, can be daunting. While separate flight arrangements sometimes mean different transfer logistics, we regret that this wasn’t communicated more effectively, and we sincerely apologise for any stress this caused. We also appreciate your feedback regarding the guide’s attentiveness. Our goal is always to provide a seamless and comfortable experience for all our guests, and we will certainly pass on your comments to ensure our guides are more mindful of solo travellers in the future.
Your insights are invaluable, and we will use them to improve the support we offer, particularly for those travelling independently. If you choose to book with us again, we’d love the opportunity to provide a more reassuring experience from start to finish.
Thank you again for your honest review, Kay, and we’re so pleased that the overall tour and your fellow guests made it a memorable trip.
Best wishes,
Harrison
Senior Customer Support Executive
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