Mindler UK (formerly ieso UK) Recenzje 

748
•
Wynik TrustScore: 4.5 na 5

4,3

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I came into this service, really struggling to continue out my daily life without being consumed by my anxiety, but prepared to do something to change that. I had Kevin Tait as my therapist and he... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Absolute terrible Company !! Customer service is email only with minimal/reluctant engagement- feels like talking to AI. Only added to my issues, but hey, still looking to charge a fee when they had... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

To my Therapist: Thank you – so much – for everything. For the steady, safe space you held for me; for helping me untangle everything that felt so overwhelming; for guiding me to see the strength and... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I felt understood and my feelings were validated in such a way it enabled me to stop procrastinating on tasks I found emotionally triggering. My therapist shone a light on the gaps in my thinking and... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Leczenie schorzeń na tle psychicznym
  2. również w kategorii:
  3. Klinika psychiatryczna
  4. Psycholog

Napisane przez firmę

We deliver high-quality, online CBT (cognitive behavioural therapy) to NHS patients in many parts of the UK experiencing common mental health problems.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

748 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(748)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very helpful…

I found the whole experience very helpful. The text based service is perfect for what I needed, I could fit it around other commitments easily. My therapist was great and I genuinely feel so much better than when I started!

20 grudnia 2022
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Terrie,

Thank you for taking the time to write this review.

It's wonderful to hear that you had such a good experience with ieso and that you found the typed format worked well for your needs.

I hope the progress you made with your therapist has given you useful tools to use going forward.

All the best,
Sophie, ieso

Oceniono na 5 z 5

My Therapist was on time

My Therapist was on time, very professional and very understanding

12 stycznia 2023
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Stella,

Thank you for leaving us this review, we really appreciate it.

It's wonderful to hear that you had a good experience with your therapist and I hope that you now have tools to help you going forward.

Best wishes,
Sophie, ieso

Oceniono na 5 z 5

good experience with excellent results.

I have had face to face counselling several years ago but this online experience was far better.The counsellor was able to get me to open up better and provide suitable training and exercises over and in between the sessions.Definite improvement in my mental health.

13 stycznia 2023
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Steven,

Thank you for writing to us on here.

I'm so glad to hear that your experience with online therapy was beneficial to you and that it has improved your mental health.

I hope the tools you have learned help you in the future.

Best wishes,
Sophie, ieso

Oceniono na 5 z 5

Ieso help with personal problems

From the start of me being referred to this service from my doctor progress was quick and easy for me to access help. I was kept informed of my progress after each session and provided feedback. I would recommend Ieso to anyone who needs help.

4 stycznia 2023
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Heather,

Thank you for taking the time to write us this wonderful review.

It's great to hear that you found the process to be quick and easy, and that you would recommend us to others.

We wish you all the best for the future.

Sophie, ieso

Oceniono na 5 z 5

Very worthwhile

Very worthwhile, subtle but effective.

13 stycznia 2023
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Jez,

Thank you for leaving us this review. I'm so glad to hear you found your therapy with ieso to be worthwhile, and I hope it has given you useful tools to use in the future.

We wish you all the best.

Sophie, ieso

Oceniono na 4 z 5

My experience with the therapist is…excellent - I have no complaints at all. I found it odd doing it all through typing but quickly got used to it.

My experience with the therapist is actually worth 5 stars. It was hugely helpful and has given me many self help tools moving forward. Two things marred the experience though.

1. I had barely met my therapist before I was give the DNA (did not attend) rules - I felt like a school child being told off and threatened with what would happen if I did not attend a session. Two strikes and you are out. This cast a black shadow over my first session.

2. We lost our internet on one occasion and mobile phone coverage (we don’t have a landline) and I couldn’t attend the session, nor could I let anyone know. When I was back on line i received a message where I was told I had received one strike!!! I wasn’t asked why I couldn’t attend the session and was given no chance to explain. I was therefore worried that it would happen again and my counselling would cease. My therapist said if that happened he would ‘plead’ my case. But I should not have been put in this position in the first place. NOT a good way to treat vulnerable people with anxiety and worrying issues. I did raise the issue with my therapist, but he doesn’t make the rules - admin do and he just passes them on.

9 stycznia 2023
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Gillian,

Thank you for taking the time to write us this review. I am so glad to hear that your experience with your therapist was worth 5 stars and that it has provided you with helpful tools for the future.

Whilst we have policies and procedures in place to ensure patients are able to receive the best possible treatment from us, we would like to investigate the two things which marred your experience with us. Please contact our complaints team on complaints@iesohealth.com if you would like to, and we will be happy to look into this further for you.

We wish you all the best,

Sophie, ieso

Oceniono na 5 z 5

Excellent therapy

My therapist was very good, she was kind, understanding and really gave me tools to help me with my day to day life.

7 grudnia 2022
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Toni,

Thank you for your review, it is very much appreciated.

I'm so glad to hear that the work you did with your therapist has had a positive impact on your life.

Best wishes,

Sophie, ieso

Oceniono na 5 z 5

Using IESO live text help

At first I wasn’t sure about live text help. However after a few sessions I realised it helped me talk through my problems easier than in person and gave me time to think and reflect on questions and issues I had which I believe I would have struggled to do chatting to someone. The help given was informative and has improved my life.

30 września 2022
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Richard,

Thank you for writing us such a lovely review.

I'm so glad to hear that you found the format of typed therapy useful to you and that it has benefitted your life.

We wish you all the best going forwards.

Sophie, ieso

Oceniono na 5 z 5

I had a helpful therapist who gave me…

I had a helpful therapist who gave me some useful strategies and information sheets to read

1 grudnia 2022
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Anna

Thank you for taking the time to leave us this review.

I am so glad to hear that you found your therapist helpful and the information provided useful.

I wish you all the very best for the future.

Emma - ieso

Oceniono na 4 z 5

Promp, efficient service

It was quick, so I did not have to wait long. Alice was promp and listened to what I said and gave me resources to help me.

15 listopada 2022
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Samantha



Thank you for leaving us this review.



I am glad to hear that you did not have to wait long for therapy with us and that your clinician listened to you during your time with ieso.



I wish you all the very best for the future.



Emma - ieso

Oceniono na 5 z 5

Fantastic cbt therapy service

I was dubious at first with the cbt messaging therapy.
But I honestly found the whole experience amazing. Lin my counsellor was , how can I say this just amazing, she put me at ease, actually listened and I feel genuinely cared. Even to the point when she knew I had difficult days she would message to check I was OK. Having the text to re read at my leasure meant I could pick up on items I may have missed if it were just a vocal conversation. I found this tool extremely useful. I only had to wait a week for my first appointment and the whole way through the process I could contact at any time if I needed support, not just whilst in a session. This experience has been an immense help and I feel so much stronger.i couldn't have done it without their support

18 września 2022
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Harold

Thank you for taking the time to write to us on here.

I am delighted to hear that ieso was able to offer you help and made you feel stronger. Well done for all your hard work with us.

I wish you all the very best for the future.

Emma - ieso

Oceniono na 5 z 5

Thank you

I have recommended Jynette Wyatt to a number of people! She is fantastic and with the help of her and Ieso it has changed my life!

18 listopada 2022
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Kylie,

Thank you for taking the time to write us a review.

I'm so glad to hear that you had such a good experience with your therapist and that working with them has benefitted you.

Wishing you all the best for the future.

Sophie - ieso

Oceniono na 5 z 5

Found the sessions really helpful

Found the sessions really helpful. No judgement, just someone who listened to me. Made me realise I'm not the only one who has a problem.

11 listopada 2022
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Pat,

Thank you for taking the time to leave us this review.

I'm so glad to hear that you found the sessions with ieso helpful, and that your therapist was supportive of you.

We wish you all the best.

Sophie, ieso

Oceniono na 4 z 5

All in all a good experience

I initially was a bit sceptical about the therapy as I did not think communicating by messages via the platform would suit me but in fact it did as it gave me more time to think and more anonymity to say how I really felt without the fear of being judged. This therapy helped me by giving me some tools to work with for my social anxiety. Even if I know I have to work by myself now I know also that I can refer to the past sessions via the transcripts saved on the platform. It was very useful too to design with my therapist during the last two sessions a plan for me to use every week: to focus first on the good things I do each week and then to focus on what I did not manage so well and try to see why and cope better next time round. I also appreciated the flexibility of my therapist with appointments when I had to reschedule and the fact that we looked at different aspects and ways to cope with and remedy social anxiety.

14 czerwca 2022
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Manue,

Thank you for taking the time to write us such a lovely review.

I'm so glad that you had a good experience with ieso, and that you experienced the many benefits that online therapy has to offer.

We wish you all the best for the future.

Sophie, ieso

Oceniono na 5 z 5

Great services

Great services, received 10 weeks of CBT. Only took 10 days from registration to assessment and then the treatment started straight away.

2 listopada 2022
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Julie,

Thank you for your lovely review!

I'm so glad to hear you had a good experience with ieso and were happy with the time it took to get into treatment.

We wish you all the best,

Sophie, ieso

Oceniono na 5 z 5

Helpful

Helpful, understanding

27 października 2022
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Deepika,

Thank you for taking the time to leave us a review.

I'm glad you found the service helpful.

Best wishes,

Sophie, ieso

Oceniono na 4 z 5

CBT Therapy

This really helped me see my problems from a different perspective and question my negative thoughts.

22 października 2022
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Melissa,

Thank you for taking the time to write us this review.

I'm so glad to hear that your treatment with ieso has helped you, and we wish you all the best going forward.

Sophie, ieso

Oceniono na 4 z 5

Online sessions convenient and helpful

The CBT sessions were extremely helpful getting me through a tough time. The sessions being online was convenient for me. My therapist was sympathetic and knowledgeable about the issues which had led me to seek help. Fantastic free service. Would have been five stars but the advice leaflets I was sent failed to download properly and I couldn’t save them on my laptop. One document took me three goes to get it all printed off as the pages printed randomly and out of order.

20 października 2022
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Denise,

Thank you for taking the time to write us this review.

I'm so glad to hear that you found therapy with ieso helpful and that you had a good experience with your therapist. I do apologise for the difficulties you experienced downloading the advice leaflets.

We wish you all the best for the future.

Sophie, ieso

Oceniono na 5 z 5

I was prescribed CBT therapy by my GP

I was prescribed CBT therapy by my GP, and was not sure what to expect. But I am hugely grateful to the service for helping me through a very difficult time; the therapist was fantastic - supportive, informative and kind, giving me strategies to use to help me move forward. Thank you to my GP and to my therapist - this was healthcare at its best.

25 września 2022
Opinia niezależna
Logo Mindler UK (formerly ieso UK)

Odpowiedź od Mindler UK (formerly ieso UK)

Hi Alan,

Thank you for taking the time to write us this review.

It's wonderful to hear that you had such a positive experience with ieso, and that you now have strategies to help you in the future.

We wish you all the best.

Sophie, ieso

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