Had just what I needed and got it out on time. They were also available to reach via email and helped me swap out a bowl and delivery address. Appreciate a company going above and beyond
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered 7-8 different hookah Tobaccos, all different brands and flavors. I’ve gotten to try out most of them already and they are top notch. Good quality and all are NOT EXPIRED which is very impor... Zobacz więcej
Reakcja na opinię
This hookah is amazing, also if you buy one don't forget to get the free gift it helps a ton. For flavors I highly recommend havanah and lemon pie those are my favorites. The shipping was fast and com... Zobacz więcej
Reakcja na opinię
Strong Warning Do NOT trust this store. Icon Hookah sent me a product that is NOT the same as advertised. I confirmed in writing before purchase that the Al Nakhla Two Apples was original and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
Dane kontaktowe
Stany Zjednoczone
- +1 (786) 903 3678
- hello@iconhookah.com
- iconhookah.com
4,1
Dobra
443 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Customer service is great and shipping…
Customer service is great and shipping is fast.
3 kwietnia 2026
Opinia niezależna
Had just what I needed and got it out…
Had just what I needed and got it out on time. They were also available to reach via email and helped me swap out a bowl and delivery address. Appreciate a company going above and beyond
26 marca 2026
Opinia niezależna
Great investment
Support at all stages of delivery, transparency throughout the purchase process, and follow-up until the product arrives at my destination.
31 marca 2026
Opinia niezależna
Good selection of products
Good selection of products, quick processing times and Shipping.
15 marca 2026
Opinia niezależna
I like it,because it was fast delivered…
I like it,because it was fast delivered and like the Items, very convenient fot me to get them online
2 marca 2026
Opinia niezależna
Odpowiedź od iconhookah.com
Thank you for your kind feedback! 😊 We're glad to hear that your order arrived quickly and that you're happy with the items. It's great to know that ordering online was convenient for you. We truly appreciate your support and look forward to serving you again soon!
Great tabacoo and charcoal selections
Great tabacoo and charcoal selections , will purchase again
30 stycznia 2026
Odpowiedź od iconhookah.com
Thank you so much for your kind feedback! 😊 We're really glad to hear that you enjoyed the tobacco and charcoal selection. We work hard to offer quality options for our customers, so it means a lot to know you had a great experience.
We truly appreciate your support and look forward to serving you again soon. If you ever need recommendations for new flavors or charcoal options, feel free to reach out—we’re always happy to help! 🔥
Odpowiedź od iconhookah.com
Thank you so much! We truly appreciate your kind words.
We’re glad you’re happy with the quick delivery and the quality of our products. Looking forward to serving you again soon!
I love that are quick with the delivery…
I love that are quick with the delivery and also the product is good.
28 stycznia 2026
Odpowiedź od iconhookah.com
Thank you so much! We’re happy to hear you love our quick delivery and that you’re enjoying the product. We truly appreciate your support!
The variety available in the store is a…
The variety available in the store is a beautiful thing
19 stycznia 2026
Odpowiedź od iconhookah.com
Thank you so much! We’re really glad you appreciate the variety we offer. It means a lot to us — we’re always working to bring in the best selection possible for our customers.
Great service and good tobacco
Great service and good tobacco, thank you so much
8 lutego 2026
Opinia niezależna
Odpowiedź od iconhookah.com
Thank you so much for the kind words! We’re happy to hear you enjoyed the service and the tobacco. We truly appreciate your support!
The order #26995 had been placed on…
The order #26995 had been placed on 17/01/26 and it is still in transit without clear ETA for delivery
21 stycznia 2026
Odpowiedź od iconhookah.com
Hi,
Thank you for reaching out regarding order #26995.
Please contact our customer support team directly so we can look into the tracking details and provide you with the most accurate update. We’ll be happy to assist you further.
Looking forward to helping you.
Great packaging
Great packaging, fast delivery, and friendly support - all great service
1 lutego 2026
Opinia niezależna
Odpowiedź od iconhookah.com
Thank you so much! We’re glad you’re happy with the packaging, fast delivery, and friendly support. We truly appreciate your kind words and support!
Odpowiedź od iconhookah.com
Thank you for the kind words! It's our pleasure to assist fast and accurately!
Reliable
With limited hookah options where I live, Icon has a great selection. My favorites are always in stock, and it doesn’t take long for shipment. What more can you ask for?
5 stycznia 2026
Opinia niezależna
Odpowiedź od iconhookah.com
Thank you so much for the great feedback! We’re happy to hear you enjoy our selection, consistent stock, and fast shipping. We truly appreciate your support!
my order still in the US since 18 DEC
19 grudnia 2025
Odpowiedź od iconhookah.com
We’re very sorry for the delay and the inconvenience this has caused. If you haven’t already, please contact us directly with your order number so we can look into this for you and assist further.
Odpowiedź od iconhookah.com
Thank you for your kind words!
Strong Warning
Strong Warning
Do NOT trust this store.
Icon Hookah sent me a product that is NOT the same as advertised.
I confirmed in writing before purchase that the Al Nakhla Two Apples was original and identical to the website image. That was not true.
What I received:
Completely different packaging
Does not look original
Not what was promised
This is misleading and dishonest.
Buy at your own risk. I do not recommend this store.
22 grudnia 2025
Opinia niezależna
Odpowiedź od iconhookah.com
We’re truly sorry to hear about your experience and understand how frustrating this must have been. Al Nakhla does update its packaging from time to time, and while the packaging may differ from the website image, the product itself is authentic and sourced from authorized distributors. If you still have concerns, please reach out to us directly so we can review this and assist you further.
Definitely will use again
Definitely will use again. Big choice, great delivery and quick to UK.
23 listopada 2025
Odpowiedź od iconhookah.com
Thank you for the kind words! We’re glad you enjoyed the wide selection and fast delivery to the UK. We look forward to serving you again soon!
Fast Delivery and Great Product!
Super fast delivery. Product csne in good condition!
30 października 2025
Odpowiedź od iconhookah.com
Thank you so much for the great feedback! We’re happy to hear your order arrived quickly and in perfect condition. We truly appreciate your support!
Items were missing from my order
Items were missing from my order. Major turn off. I love my godzilla hookah bowl but the size is accurately recorded in the description. It does not fit all or most hookah devices. The size and specific hookah should be innthe description so people will know if the bowls will fit their device. Im afraid I won't be able to use it often but it looks amazing.
24 października 2025
Opinia niezależna
Odpowiedź od iconhookah.com
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We sincerely apologize for the missing items in your order — that’s absolutely not the experience we want for our customers, and we understand how frustrating that can be. Please feel free to reach out to our support team so we can review this and make it right.
We also really appreciate your honest feedback regarding the Godzilla hookah bowl. We’re glad to hear you love the design, but we completely understand your concern about fitment. Your suggestion to clearly list specific size details and compatible hookah devices is valid and helpful, and we’ll be sharing this with our product team so we can improve the description and set clearer expectations for future customers.
Thank you again for taking the time to let us know — your feedback helps us improve.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.