Iberia Lineas Aereas Recenzje 660

Sinking to new level low. Manager Juliette Pineros put me on hold for 30min just to inform me that she's going to lunch and will call me back in two hours. She never called back. So In one word.. DON'T!!! No matter what specials they will offer to you, DON'T. I never give one star but Iberia deserves it more than anyone else. We booked a flight from Porto, Portugal back to the USA. It was a combo with American Airlines and Iberia. They cancel the flight when we were at the gate. We had to retrieve our suitcase from the baggage claim and stand for hours in line trying to get alternative flights. Costomer service was horrible. They refused to rebook us, refuse our requests for Hotel and food vouchers and send us back with a letter that promises to cover our expenses until our flight back. (See picture) We spent the whole night on the phone with American Airlines and Iberia where they both claimed it's the other airline responsibility to rebook the ticket. Finally, with the intervention of American Airlines management, Iberia agreed to rebook our ticket. They told us that we will have to wait two additional days to get a flight back. We had to book hotel room for two nights, rent a car and spend money on food. The flight back was a nightmare as well. They made us stand in line outside the plane for a very long time (See pictures) Upon our returns, I gather all the receipts and started a claim to get reimbursement for our expenses. Case#P20240930-52516564. I spent hours talking on the phone with representatives that barely spoke English, and the best offer I received after many phone calls and emails was for 10% of my total expenses. The money never came to my account, and yesterday when I spoke to Iberia representative Kim she said that the case was closed. I asked to speak to a manager and she informed me that the manager will call me back today. You guessed it... No one calls me back, no money for my expenses. They way Iberia deal with cases is to bring you to the point that you give up because you are unable to deal with the horrible costomer service anymore. One star is a star too many for this Airlines.

State lontani da questa compagnia. Volo in over Booking riunione di lavoro saltata. La beffa è che mi hanno rilasciato un buono colazione che si è rivelato non valido. La compagnia ha dimenticato di inviare una mail per attivarlo. Quanto detto mi è stato riferito dalla manager del bar Kimbo di Fiumicino. Pessimi

Pagare un volo 1500 euro e non poter neanche imbarcare il bagaglio a mano (delle dimensioni consentite)?? Per poi trovare cappelliere vuote sull’aereo!!!COMPAGNIA AEREA IMBARAZZANTE! Persino airline Low cost come Easyjet e Ryanair offrono un servizio migliore. Mai più con Iberia!!!!

It had been since 2019 that I last flew with Iberia, and today I remembered exactly why I stopped. I flew Business Class from Madrid to San José, Costa Rica on an A330 — and the experience was deeply disappointing.

The Business Class cabin, which should be the airline’s pride, looked completely worn out and neglected. There is a clear and unacceptable lack of maintenance: broken or scratched panels, outdated seat controls, dirty crevices — simply not what you expect (or pay for) in a premium cabin. Pictures attached.

Adding to the frustration, my connection from Milan was a mess. Barajas airport was chaotic, and Iberia offers no fast track for Business Class passengers. It felt like navigating through a disorganized jungle, with no priority or assistance.

For an airline that claims to offer a premium experience, this was far from it. A huge step down compared to competitors — Iberia seriously needs to rethink what they call “Business Class.”

Never again, if I can help it.

Compañía que cada día funciona peor, cobran por todo y no dan ningún tipo de justificación si te cambian las condiciones o el asiento

J'avais pris des billets pour deux vols Iberia l'un de Lyon à Madrid et l'autre de Madrid à Santiago. Iberia m'avait proposé un temps de correspondance très court (1h). L'avion partant de Lyon est arrivé à Lyon avec 2h30 de retard. Bref je n'ai pas pu prendre ma correspondance puisque l'avion de Lyon est parti après celui de Madrid à destination de Santiago. Iberia m'a effectivement trouvé alors une place dans l'avion suivant de Madrid à Santiago et proposé une chambre d'hôtel à Madrid. Cependant, quand on arrive à 1h30 du matin à Madrid, qu'il faut se débrouiller pour trouver le bureau Iberia, arriver dans sa chambre d'hôtel à 3h30 et repartir pour l'aéroport à 7h30, c'est tout sauf agréable. J'ai posé une réclamation : premier mail Iberia me rembourse 250 euros. Deuxième mail dans la foulée, ce n'est pas de leur fait que l'avion arrivant à Lyon avait 2h30 de retard, donc pas d'indemnités. Je leur ai écrit en faisant qu'ils perdaient un client. Iberia a choisi de respecter la réglementation minimale en cas de retard plutôt que de respecter ses passagers.

This was the worst flight I have ever experienced. I am 1.87m tall, a normal height I believe. The leg room was so small that I sat so tight against the seat in front that they were complaining my knees where in their back, I had to spend all the flight with my legs in the aisle, which annoyed the flight attendants intensely.
The other issue was that the destination of my flight, Stockholm, was only posted on the departures and gate board in Spanish, when my connection was very tight it doesn't help international travellers find their gates quickly.
Then to cap it all off, my bags didn't arrive at the destination. It's been VERY difficult to find how to claim compensation, I had to call Spain in the end. I'm now waiting to see what is offered, no high hopes.
I would not recommend Iberia to my worst enemy.

Péssimo serviço a todos os niveis. Muito mau

Si on pouvait mettre 0 ça serait la note qu'ils mérite.
J'ai malheureusement réservé via cette compagnie mon trajet Madrid-San José.
A l’aller nous avons eu 3h de retard avec une organisation déplorable. L’accueil à bord inexistant, les hôtesse exécrable, le repas que des sandwich.
Et au retour n’en parlons pas... on me force à enlever mon sac à dos (donc mon seul bagage cabine) des rangements prévu pour ça au dessus de moi pour mettre la valise de quelqu'un qui est 10 m derrière, l’hôtesse était insupportable, sur un vol de nuit, au petit matin à l’arrivée, rebelote un sandwich.. et pour finit après 10h de vol nous atterrissons à Madrid sur le tarmac, à descendre sous la pluie pour prendre un bus, comme pour un vol de petite distance ...... j'ai jamais vu ça après de nombreux voyages.
A FUIR même si il faut payer plus cher.

Pues k tenga k coge un vuelo a las 6 y a las 4:40 estás allí y te ponga a dar vuelta por la terminal k si ve allí ahora allá y no te dejen coger tu vuelo de las 6 por k ya avían cerrado el vuelo y yo no tenía equipaje para factura con dos niño de 8 año esperanto y hasta las 9:40 no cojo el vuelo de la cual acabé pagando una fracción siendo responsable la compañía o el persona de 65 euro por persona y en lista de espera sin saber en el vuelo ese IVA o no es un poco desastre nunca me avía pasado en otra compañía era mi primera vez y mi última

Metto una stella perché non è possibile non metterne affatto. Volo per Madrid cancellato ad imbarco già avviato per un presunto guasto all’aereo, nessuna assistenza dal personale Iberia totalmente impreparato e maleducato. Chiesto rimborso DOVUTO PER LEGGE ma mai arrivato perché la compagnia è in cerca di continui escamotage per ritardare il pagamento fino a farti perdere la pazienza ed abbandonare la causa. La peggior compagnia con cui abbia mai volato, molto meglio le low cost.

Hace unos días reservé un vuelo para mi pareja, poniendo todos sus datos como pasajero y al final de la reserva me pidieron el número de fidelización de iberia plus; lo puse y procedí al pago. A los pocos minutos, me llegó el correo de confirmación de la reserva del vuelo con los datos del pasajero a mi nombre. Llamo a la aerolínea para explicar el error que han cometido y solicitar quebme cambien el nombre o me cancelen la reserva y me reembolsen el importe del vuelo, ya que el fallo es de ellos por modificarme automáticamente los datos introducidos y me dicen que sólo es posible cancelar pagando una penalización de 35 euros.
He reclamado 2 veces y en ambos casos me han denegado el reembolso.
ESCRIBO ESTA RESEÑA PARA QUE TENGAN CUIDADO CON LAS RESERVAS ONLINE CON IBERIA PLUS PARA OTRAS PERSONAS YA QUE TIENEN UN SISTEMA QUE CUANDO INTEODUCES EL NÚMERONDE FIDELIZACIÓN LLEVA AL CAMBIO AUTOMÁTICO DE DATOS DE PASAJEROS, Y DESPUES NO PUEDES CANCELAR LA RESERVA SIN PENALIZACION EN VUELOS SIN SEGURO, NI REEMBOLSAN EL IMPORTE DE LA RESERVA

If possible I would give Iberia 0 stars. We travel multiple times per year to South America, and Iberia is one of the few options. But I would never recommend Iberia to anyone, every time you fly with them there are delays, lost luggage and the chance of losing your connecting flight. I am never flying with Iberia again and would suggest people to always look for an alternative to probably the worst airline operator there is.

Vuelo IB 170 DESDE MONTEVIDEO A MADRID. 14 DE MARZO 2025. DEBERÍA HABER DESPEGADO A LAS 14. A LAS 22:00 AVISAN DESPEGARÍA A LAS 00:15 DEL 15 DE MARZO. DURANTE TODAS ESTAS HORAS TOTAL AUSENCIA DE INFORMACIÓN RESPECTO A LOS MOTIVOS DEL RETRASO: TÉCNICOS? HUMANOS? EL CALL CENTER DE IBERIA FUNCIONA CON AI QUE DISFUNCIONA COMO TODA LA ORGANIZACIÓN

Terrible customer service. Their system to recover unaccredited Avios from partner airlines does not work. It takes them 15 days to review each request, only to ask you to re-upload the documents that have already been submitted twice. Continuous passing of responsibility from one department to another, with multiple request to fill forms already filled.

Achat d'un AR en Business entre Paris et CCS en janvier pour des vols le 03/03 et retour le 08/03.

Expérience lamentable:

1. Vol charter annoncé quelques heures avant seulement alors qu'après vérifications IBERIA utilise le charter plus de 90% du temps sur cette ligne...
2. Pas de business dans ce charter LEVEL AIR.
3. Staff au sol et en l'air désagréable (les quelques places libres en cabinet Premium Eco ont été utilisées par du staff IBERIA de récup - surement l'équipage du vol retour...), alors même que j'avais demandé à changer de siège afin de pouvoir éventuellement travailler (siège libre en rang 1 donc sans personne devant pour incliner son siège...)
4. Après le voyage, IBERIA refuse (mail reçu aujourd'hui) de me payer l'indemnisation due en application du droit Européen. IBERIA aurait dû d'elle même me rembourser sous 7 jours... Elle refuse aujourd'hui de le faire ! ARNAQUE
5. IBERIA a tenté par 3 fois de m'empêcher d'annuler mes vols retours, alors même que mon tarif était BUSINESS FLEXIBLE. J'ai en effet bien entendu refusé de voler au retour avec IBERIA et j'ai opté pour TAP PORTUGAL (parfait). J'ai bien fait, le vol du 08/03 au départ de CCS a accusé un retard d'environ 3h30...

JAMAIS VECU CELA (ah si en 2016... avec IBERIA qui a refusé de m'indemniser malgré 5heures de retard, et que j'ai dû assigner pour obtenir un paiement) alors que je me déplace quasi toutes les semaines pour le travail.

A voir les nombreux commentaires qui vont dans le même sens, il est relativement évident qu'il ne s'agit pas de circonstances exceptionnelles mais d'une politique commerciale assumée: tromper le client et ne pas indemniser, en espérant que le consommateur abandonne (ce qui est trop souvent le cas).

UNE HONTE commerciale, une honte dans la gestion du client, et une honte dans la qualité du produit (le pire catering depuis longtemps, tant entre Paris et MAD que MAD-CCS)...

Assolutamente da evitare. Fatta prenotazione pagata con carta di credito, dopodichè non emettono il biglietto. Call center con operatori maleducati e permalosi, evidentemente istruiti allo scopo di perpetrare truffe, Una volta questi venivano chiamati ladri. State alla larga, essi sono un disonore per tutta la Spagna

Servizio clienti vergognoso. Ho acquistato un biglietto in premium economy optima, sono stata spostata su un volo iberojet sia in andata che al ritorno. Al rientro ho chiesto compensazione. Prima mi hanno offerto 26 euro. Poi dopo un palleggio con il form reclami, accompagnato da pec ai legali iberia mi sono stati riconosciuti 219 euro a tratta (ma c'è voluto più di un mese e una quantità di scambi vergognosa). Oggi scopro che il mio compoagno di viaggio, presente sulla stessa prenotazione, riceve un rimborso di 226 euro. Poca cosa, ma mi chiedo in base a cosa vengono calcolati i rimborsi.

Broken Luggage 3 out of 5 provided PIR and Certificates and now they are requesting receipts of new luggage that i bought in order to reimburshme. This is not requested or stated anywhere. Also un acceptable

Iberia will not help with any medical related flight transfers or cancellations over the phone, only through a form. The first person I spoke to said I would hear back in 24 hours, the email receipt for submitting the form said 15 days!

I called a couple more times and got different response times back every time. They would only change the flight there and then if I paid.

The line quality on most the calls was appalling as well, making it difficult to understand one another.

This simply shouldn’t be the way things work at a flag carrier airline.