I ordered a tree of life necklace as a gift. I have used Hurley Burley many times before and found the gifts I ordered to be very good quality. However this time I was shocked at the very poor qua... Zobacz więcej
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I have recently being in touch with Hurley Burley regarding an unusual request. They have been amazing from start to finish and I can't thank them enough.
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Hurley Burley are remarkable. Such good value for the quality of its service and its products. We ordered book corners and bookmarks at short notice for a presentation. They were produced quickly and... Zobacz więcej
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Bought a bracelet for my granddaughter which I had engraved She literally wore it once and it bent on opening it up You have to open slightly it to put it on I consider this item not fit... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Hurley Burley is a luxury jewellery and accessories company specialising in high quality products, beautifully personalised to create treasured bespoke gifts.
Dane kontaktowe
Hurley Burley Ltd, 1st Floor, 5-9 Hatton Wall, London, EC1N 8HX, London, Zjednoczone Królestwo
- 02080500771
- info@hurleyburley.com
- hurleyburley.com
3,1
Średnia
167 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 68% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Inni użytkownicy przeglądali również
I bought some earrings for my…
I bought some earrings for my granddaughter for Christmas from this company, through notonthehigh street.com.
They arrived late ( after being sent initially to the wrong address) and when she opened them on Christmas Day, discovered they were so tiny that they would hardly fit a baby! She's a petite 6 year old. They were described as suitable for all ages. I sent her money to go and choose her own, to avoid disappointment, and I have spent most days since Christmas chasing a refund, unsuccessfully to date. I hope notonthehighstreet.com stops selling this disappointing tat. Their excuse is that they have a mountain of returns to get through - I bet!
11 stycznia 2025
Opinia niezależna
Odpowiedź od Hurley Burley
Hello Fleur,
I am sorry to hear that you are disappointed with your experience shopping with us.
In regards to your order being sent to the incorrect address, please know that this was a mistake on our side which we corrected as soon as possible and had another pair sent to the correct address. Please accept our sincerest apologies for this oversight.
I understand that you have now sent these earrings back to us as they are not suitable, this is no problem at all. We do however require to have received this return before processing a refund. Please know that we are a small business manually processing returns so we do appreciate our customers patience.
I can confirm that your order has now been refunded please allow 5-10 working days for this to get back to your account.
Please do reach out if we can help with anything in the future.
Kindest regards,
Piper
Hurleyburley
Lacklustre customer service - shame
Terrible customer service and communication. Then proceeded to take no accountability or show empathy; just ask for more money for redelivery. Laughable really.
Complete shame as they are a small company - wish I didn't have to be negative.
19 grudnia 2024
Opinia niezależna
Odpowiedź od Hurley Burley
Hello Matt,
I am so sorry to hear that you are disappointed with your experience shopping with us. If you could provide me with a bit more information regarding this issue I would be happy to look into this further for you.
Please know that we do request customers to purchase delivery costs if the item was returned to us due to an incomplete delivery. If you would like us to look into this further please send an email to info@hurleyburley.com and include your order number and we will assist you as best as we can.
Best wishes,
Piper
Hurleyburley
Excellent!!
Ordered a lovely double dog tag necklace for my partner and when it came it exceeded all expectations such a beautiful high quality piece. Super quick delivery in time for Christmas and so wonderfully packaged! Will definitely be ordering again!
19 grudnia 2024
Opinia niezależna
Odpowiedź od Hurley Burley
Hello Emma,
Thank you so much your incredibly kind review!
I am so happy to hear that your order has been well received and I do hope that your partner enjoys this.
Please do not hesitate to get in touch if we can help with anything at all in the future.
Kindest regards,
Piper
Hurleyburley
Bought daisy earrings for my daughter…
Bought daisy earrings for my daughter for Christmas. Delivery was quick and well packaged in a nice box. Will be ordering again. Thank you !
4 grudnia 2024
Opinia niezależna
Odpowiedź od Hurley Burley
Hello Claire,
Thank you so much for your 5 star review!
We are thrilled to hear that your purchase has been well received and that delivery was prompt for you.
Please do get in touch if we can ever help with anything at all in the future.
Kindest regards,
Piper
Hurleyburley
Small but professional
This small company, who I believe operate through 'Not on the High Street,' can be commended not only for the quality of their goods but for their speed of service.
Delighted with my purchase and for the speed of delivery.
28 listopada 2024
Opinia niezależna
Odpowiedź od Hurley Burley
Hello David,
Thank you so much for your incredibly lovely review!
I am so pleased to hear that you have had a positive experience shopping with us and that your gift has been well received. I will be sure to pass this feedback onto the rest of our team.
Please do not hesitate to get in touch if we can ever offer any assistance in the future.
Kindest regards,
Piper
Hurleyburley
Piper is pig ignorant …
Piper refused to put our full address on the parcel despite me messaging upon order, they responded to say ‘no, the postcode and door number was enough’!! I asked them again to put our full address on which they ignored!!
Fortunately got here and it was a cheap, rubbish bit of tat not worth a fiver never mind what we paid !!
** UPDATE**
Your response is a complete lie as I sent the request with the order itself and you responded well before you despatched so you’re lying !!
Sort your customer service skills out
21 listopada 2024
Opinia niezależna
Odpowiedź od Hurley Burley
Hello Neil,
I am sorry to hear that you are disappointed with your order.
In regards to your delivery address, please know that once your inquiry had come through for the address to be amended the order had already been processed for dispatch. As this was the case it was too late for me to add any additional address information. We trust customers to correctly fill in all information required.
Please know that we do not tolerate any abusive comments to any members of our team and that we aim to offer resolution and guidance with any order issue.
If you would like to make a return for your order please do get in touch and we would be happy to help with this alternatively you can find all returns information on our website.
Kind regards,
Piper
Hurleyburley
Ordered a personalised bracelet
Ordered a personalised bracelet. Great quality and beautifully engraved. I made a mistake on the personalisation I messaged and sent it back. Great communication and great super quick service. Thank you very much.
2 listopada 2024
Opinia niezależna
Odpowiedź od Hurley Burley
Hello,
Thank you so much for your lovely review! I hope that your gift was well received.
Please do not hesitate to get in touch if you ever need further assistance in the future.
Best wishes,
Piper
Hurleyburley
Odpowiedź od Hurley Burley
Hello Sally,
Please may I check that you have left a review for the correct company? We are a jewelry gifting company.
Please may I ask you to reconsider your review? If you need any assistance at all please contact info@hurleyburley.com
Best wishes,
Piper
Hurleyburley
High Quality Gift; 5 star customer service
This is my second purchase from HB & it won't be my last. Purchased the birthstone necklace & earrings to match. Arrived within 48hrs of ordering. Both items are beautiful of high quality & 9ct gold & the gift boxes are lovely too.
It is a pleasure shopping with this company & I have recommended HB to my friends. Thank you x
19 października 2024
Opinia niezależna
Odpowiedź od Hurley Burley
Hello Jeanette,
Thank you so much for your lovely review!
I am so pleased to hear that your necklace and earrings were well received and that delivery was efficient for you.
Please do not hesitate to get in contact if you every need assistance with anything in the future as I would be more then happy to help.
Kindest regards,
Piper
Hurleyburley
Flimsy cheap earrings
Avoid buying their jewellery!
Brought some hooped earrings, which were tiny, I tried to wear them but that flimsy, tiny and impossible to fasten so I can’t wear them at all. so now left with some £60 earrings which are totally useless!
They do not serve a purpose. Cheap jewellery at its finest.
11 września 2024
Opinia niezależna
Odpowiedź od Hurley Burley
Hello Michelle,
I apologise for the disappointment caused with this order, however as previously advised we do not accept returns on earrings for hygiene reasons. We have a strict policy in place which is stated across all platforms to ensure the customer is aware of this before purchase.
As the item does not appear faulty, we typically would not accept returns on these. However I have since reviewed your request and agreed to have these sent back so that we can have a look at the item for you. I hope we can assist further and you can reconsider your review after resolving this issue.
Best Wishes,
Jessica
Hurleyburley
My sister loved it
The perfect gift. Bought for my sister
The service was excellent, fast delivery and the product was exactly as described. So pleased (might even get a matching one for myself!)
6 września 2024
Opinia niezależna
Odpowiedź od Hurley Burley
Hi Bethan,
We are pleased to hear you had a pleasant experience, thank you so much for your kind review and for choosing to shop with Hurley Burley.
Best Wishes,
Jessica
Hurleyburley
St Christopher
I purchased a St Christopher necklace for my son, 3 months later the clasp on the chain broke. I contact Hurley Burley who sent me a prepaid label and asked me to return the chain, they would either repair or replace. Within 2 days I received an email to say they would be sending me a new chain! What absolutely amazing customer service, with my original purchase and then the no quibble replacement.
20 kwietnia 2024
Opinia niezależna
Odpowiedź od Hurley Burley
Hello,
Thank you for your kind review.
We are so happy we could have this issue resolved for you promptly & hope you love your Hurley Burley necklace.
Best Wishes,
Jessica
Hurleyburley
Beautiful necklace & Great customer service
Beautiful necklace, exactly what my daughter wanted. Customer service is outstanding, originally ordered a shorter chain than I actually needed and the exchange was seamless, e-mails responses fast & returns process super straightforward. Will definitely order again.
25 lipca 2024
Opinia niezależna
Odpowiedź od Hurley Burley
Hi Sarah,
Thank you for your lovely review. We are so happy to hear you had a pleasant experience shopping with us.
If you ever need assistance in future, please don't hesitate to contact us.
Kindest Regards,
Jessica
Hurleyburley
Wooden pen in wooden box
I ordered a wooden pen in wooden box, both personalised. They arrived quickly & well protected. We are delighted with them. They are exactly what we wanted as a gift for our nephew. Thank you.
25 lipca 2024
Opinia niezależna
Odpowiedź od Hurley Burley
Hi Rachel,
We are pleased to hear you are happy with your items, thank you so much for your kind review and for choosing to shop with Hurley Burley.
Best Wishes,
Jessica
Hurleyburley
Still no reply
Still no reply
I sent the chain of my necklace back for repair along with the pendant and i got the chain back but not the pendant
My parents bought me this for my wedding. Ive emailed almost everyday to get a resolution and nothing
18 lipca 2024
Opinia niezależna
Odpowiedź od Hurley Burley
Hi Emily,
Thank you for your review.
I am sorry to hear that you have not received a response regarding this order - may I check you are emailing the correct address, info@hurleyburley.com?
Please do send an email to us there and include your order number and we will assist you as best as we can.
Best Wishes,
Jessica
Hurleyburley
Terribly poor service the item my…
Terribly poor service the item my mother ordered was terrible the printing was correct but the placement of the clasp was upside down when asked to supply another they said they can't... Poo service and item.
9 lipca 2024
Opinia niezależna
Odpowiedź od Hurley Burley
Hello Joel,
I apologise for any initial disappointment caused by this order, however as previously advised there is no fault with the item.
I have gone through extra efforts to ensure that the issue be resolved by sending a video on how to open the bracelet and turn the positioning of the clasp around. So that there would be no need to return the item and wait to receive it back!
As it is a leather item it can naturally be a little stiff before wearing as it has been sitting in one way, it simply needs to be repositioned.
As the item is personalised and is not faulty, there was no need for a replacement.
I have not since received a response to my previous messages, and therefore I hope you have managed to have the clasp positioned inwards ok and that you are now happy with your item. I hope you can reconsider your review after resolving this issue.
Best Wishes,
Jessica
Hurleyburley
A bracelet was bought for my child and…
A bracelet was bought for my child and within 2 minutes of trying it on, she caught it on her table and it broke. Numerous emails were sent to Hurleyburley explaining she hadn’t had the bracelet for 5 mins and it was broken and I asked if they could repair or replace it. Customer service was so bad, it took ages for them to respond. When they did come back to me, they said the bracelets are a keepsake!!! Not sure how they can expect people to pay all this money and not wear the items!! Absolutely disgusted with the way they’ve handled this and their silly policies of not repairing or replacing items. I will never purchase from them again and I’d like to warn others that there is no guarantee with damaged items.
3 maja 2024
Opinia niezależna
Odpowiedź od Hurley Burley
Hello Leanne,
I am sorry for any disappointment caused by your recent order.
Unfortunately our warranty would not cover accidental damage or lost/stolen items. We would offer repair/ replacements on faulty items only.
The below is stated on our website for customers to be aware of:
We offer a years guarantee on all our products. The guarantee lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear parts such as silk, leather or waxed cotton.
I'm sorry for any disappointment this has caused you, please do bear in mind we have done the utmost to advertise this properly to prevent any misunderstanding regarding our warranty.
Kind regards,
Jessica
Hurleyburley
Excellent customer service
I ordered a chain from germany. Sadly the german delivery service lost my parcel and apparently they couldn't track it afterwards. Thanks to the very friendly and fast customer service I got sent a replacement within a very short amount of time. I am very pleased with the gift itself and, as mentioned, the very good customer service. Definitely recommend them, 10/10
Thanks for all of your help!
PS: Jessica deserves a pay raise ;)
30 maja 2024
Opinia niezależna
Odpowiedź od Hurley Burley
Hi Jonathan,
Thank you for your kind review. We are so pleased this finally reached you and we hope you love it.
Best Wishes,
Jessica
Hurleyburley
Terrible quality.
Terrible quality.
I’ve bought a personalised bracelet and couldn’t barely see the inscription. I contacted them and they refused to returned. Don’t waste your time and money.
13 maja 2024
Opinia niezależna
Odpowiedź od Hurley Burley
Hi Andreia,
I am sorry for the disappointment caused by your recent order.
If you wish, you can send this item back to us and we can see if anything can be done to engrave this personalisation slightly deeper for you. However, this would have been engraved up to our usual standard and because of the nature of the product, a deep engraving may cause potential damage to the item.
Please do reach out if you would like to accept my offer above.
Kind regards,
Jessica
Hurleyburley
Beautiful, but a bit disappointing
Firstly the positive comments, pretty silver bracelet with a heart lobster clasp, nice chain links and perfect size. I have always had 5 star customer service from HB. Secondly I was a little disappointed that the engraved Letter S was very faint you could hardly see it, also would have been better if the S had been engraved on both sides of the clasp and finally the other end of the bracelet chain didn't have a O ring so the bracelet looked incomplete. If these points were fixed it would have been perfect.
27 kwietnia 2024
Opinia niezależna
Odpowiedź od Hurley Burley
Hi Stella,
Thank you for your kind review!
Please don't hesitate to get in touch and we would be happy to arrange for this engraving issue to be fixed for you!
Best Wishes,
Jessica
hurleyburley
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