We visited the Stockton store and saw furniture that we liked, so returned on the following week to place our order. Jill was extremely friendly and was very helpful with our colour choices for a thre... Zobacz więcej
Reakcja na opinię
Ross Road, Portrack Lane, TS18 2NH Stockton-on-Tees, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
We visited the Stockton store and saw furniture that we liked, so returned on the following week to place our order. Jill was extremely friendly and was very helpful with our colour choices for a thre... Zobacz więcej
Reakcja na opinię
If there had been six stars, I would have selected that as the service we received from start to finish was excellent. Both Alli and Steph were extremely friendly and not pushy in any way. They went o... Zobacz więcej
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We we're made to feel welcome from first speaking on the phone, entering the shop to throughout our shopping experience. The ladies at Stockton Upon Tees are so friendly and helpful we were litera... Zobacz więcej
Had a bed delivered today by HSL, very professional from start to finish. From ordering in the Stockton branch to todays delivery everything was excellent. Everything explained and shown to my elderly... Zobacz więcej
Napisane przez firmę
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
Napisane przez firmę

All products are independently tested
Ross Road, Portrack Lane, TS18 2NH, Stockton-on-Tees, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The Customer Service person (John Cameroon) who explained & helped us decide was excellent. He was patient, took time to answer questions & was a kind person. Thank you John
And thank you HSL. We now await the chair patiently.
Visited the Stockton branch and was helped by 2 very helpful ladies, one of whom was called Jackie. They greeted me at the door, offered me a drink and then helped me find what I wanted. Excellent service, sofa ordered, everything was throughly explained, perfect.
Excellent service and advice from John and Steph from the Stockton Showroom when they paid us a home visit. And also from Wendy at the end of the telephone.
Our furniture was very efficiently assembled in our home by Carl and his colleague. We are extremely pleased.
The two sales assistants were very attentive and talked us through our options for a chair with lumbar support.I recieved a phone call 2 days prior to delivery confirming a proposed time and date for delivery.On the day I received a message and then a phone call from the van driver Damien who then arrived on time and put the chair together.All together a quality product and excellent
service.
Cannot fault HSL, staff and customer service is friendly and first class, Stephanie and John who demonstrated a chair were polite, friendly and very helpful, honest and patient. There was no pressure to purchase items you were not sure about. Great choice of fabrics and furniture styles.
excellent service, very friendly and knowledgeable member of staff
(Alison) Stockton branch
Had a wonderful experience with Wendy and Ali at Portrack Lane shop. After my mum having a bad experience at another retailers, My mum was so upset and both ladies reassured her that they would be able to help and they did. We got a cuppa tea and biscuits while looked around store and made our minds up. On completing with the paper work and leaving both the ladies gave mum a massive hug and said if we were ever passing call in and say hello. Wendy and Ali I am sure we will and thank you both so so much x
We have just had a sette and recliner chair delivered by Paul and Thomas very professional team took care with our property fitted everything together put them in the place we wanted tested the recliner and went through what to do if we get a issue very please customer so from first going into the shop the staff were fantastic Steph Wendy and Alison to get the furniture delivered we could haven't got better service anywhere well done HSL
The delivery team of Carl & Graham kept me informed of their expected day and time of arrival and were more than happy to move existing furniture to allow for the new chair. Would recommend and use again.
Both John and Wendy from the Stockton branch were really friendly and helpful. They brought 2 chairs to my home to give me some options. There was no hard sell just lots of information to enable me to make a choice. I would thoroughly recommend them and HSL.
Im a returning customer to HSL ....need i say more? Service, customer care, politeness, quality of furniture all superb. Steph and John were so helpful it was a pleasure to see them again. I cant wait for my new sofa and chair to arrive. Thankyou so much ....also for the tea and biscuits!!
We purchased the chair from the stockton branch. Salesperson very helpful . The two delivery men were excellent. Carl and Lee.
Informed us of arrival and explained everything to us on how to maintain the chair.
From the helpfulness of all the ladies in the Stockton store to the great delivery team (Lee & Carl F), I couldn't have had a better experience. Customer service is absolutely top notch.
Great staff and customer service from speedy and efficient home visit and after care. Would use HSL again and would recommend to others .
Used Stockton Portrack branch, staff very helpful , very knowledgeable of products, and made us feel very comfortable.
Our 2 Sofas delivered by Paul & Ian, no problems at all.
Gave us all the information we needed, and very pleasant to talk too. Placed furniture exactly where we wanted it.
John and Wendy Stockton branch arrived for an home visit on time. I tried the Aysgarth 4 motor riser recliner and found it exceeded my expectations. Both John and Wendy were so nice patient and helpful no pressure to buy lovely people. Anyway I placed my order and now look forward to delivery, highly recommend.
The two Stockton branch staff Wendy and Steph were excellent in helping us arrive at a decision that met our requirements in terms of their knowledge and helpfulness with regards the chair fitting and colour coordination for our room decor. No pressure sales, just honest information delivered in a supportive and friendly manner.
John and Ali from Stockton were both very friendly, efficient and explained everything very clearly so we knew exactly what we were buying. Nothing was too much trouble and my husband was able to sit in a chair and try it out.
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