HSL Chairs - Plymouth Recenzje 

100
•
Wynik TrustScore: 5 na 5

4,8

Unit 1, Strode Retail Park, 2 Huxley Close, PL7 4JN Plymouth, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We received first class service from Ian and Kayleigh. We were invited to take all the time we needed to find our fabric, each of us were assisted to find the chair size and motor that suited our need... Zobacz więcej

Oceniono na 5 z 5

We were looked after. by Cheryl and Sue, who were very helpful, cheerful, and made our successful visit a real pleasure - resulting in us purchasing exactly the chairs that we were looking for.

Oceniono na 5 z 5

It was a pleasure to visit HSL Chairs Plymouth and meet Cheryl who took the best care that I could have asked for in assisting my 90 year old mother in selecting a new chair. Cheryl was not only patie... Zobacz więcej

Oceniono na 5 z 5

Ordered a new chair from HSL and the whole in‑store experience was outstanding. Sue was absolutely superb from start to finish — incredibly knowledgeable, genuinely friendly, and clearly knows her... Zobacz więcej


Informacje dotyczące firmy

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O HSL Chairs - Plymouth

Napisane przez firmę

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Napisane przez firmę

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Dane kontaktowe

  • Unit 1, Strode Retail Park, 2 Huxley Close, PL7 4JN, Plymouth, Zjednoczone Królestwo

4,8

Doskonała

Wynik TrustScore: 5 na 5

100 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(100)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4398

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very kind staff

Very kind staff, unfortunately I cant remember his name. He was so helpful and helped my elderly neighbour from start to finish with choosing the correct size chair .

17 marca 2026
Oceniono na 1 z 5

We placed an order,and paid for it and…

We placed an order,and paid for it and ll was well until the next day you phoned to say the material would not be available until August.So we cancelled immediately. Kayleigh who came to our house was very good,so no complaints from that side of things,but we were very disappointed to have to cancel.

19 marca 2026
Logo HSL Chairs - Plymouth

Odpowiedź od HSL Chairs - Plymouth

Good evening.
Thank you for your review.
We appreciate your feedback and I am sorry the fabric's delayed availability led to your cancellation.
We do offer a wide range of fabrics to choose from with the majority available on our 6-8 week lead time. On occasions this can be subject to unforeseen delays from individual fabric suppliers and I am sorry that this impacted on your experience.
Thank you for your positive feedback on our home demonstration service.
I would like the opportunity to discuss your experience with you further and as you have kindly provided your order number, I will contact you when I am in the office tomorrow.
Kind regards.
Simon
Customer Care Team Leader

Oceniono na 5 z 5

Clare was excellent

Clare who served us was excellent, she didn’t rush us in any way. She was very informative and helped my husband come to a decision on the chair he wanted. Thank you Clare for all your help.

9 marca 2026
Oceniono na 5 z 5

Excellent customer service

Excellent customer service. The staff at Plympton were all extremely helpful and friendly. We went into the shop to buy one armchair. They were so comfortable, we bought one each. Prices were less than I'd feared, too!

18 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Purchase of 2 recliners.

Cheryl was extremely helpful, knowledgeable & we had full confidence in her judgement. A very bubbly, cheerful person that made the whole experience fun.

8 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Expert guidance on furniture required

Nothing was too much trouble for Cheryl and Sue, both of whom advised on chair size and comfort when I visited HSL Plymouth. There was no sales pressure which I appreciated and I was given time to make up my mind plus fabric samples to take home and match with my room and furnishings. I would use the company again and cannot praise their staff enough for their reassurance.

31 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

The purchase of new furniture.

Immeadiately you enter the the showroom, your looked after. Cup of tea/coffee biscuits. Such a relaxing experience nothing to much trouble. Down to business was equally chilled, all questions answered and purchases made. A very pleasing experience.

22 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

"Good Morning"

"Good Morning", as my wife and I stepped into HSL Plymouth and a warm smile welcomed us. We came looking for a riser/recliner chair for each of us, it wasn't long before we had made up our minds.
Both Kayleigh and Simon were most helpful, friendly and understood what we were looking for, order for two new riser/recliners(Himolla) were soon being arranged.
Thank you, Kayleigh & Simon.

18 stycznia 2026
Opinia niezależna
Logo HSL Chairs - Plymouth

Odpowiedź od HSL Chairs - Plymouth

Thank you so much for sharing your experience! We’re thrilled to hear that Kayleigh and Simon provided such friendly and helpful support during your visit to HSL Plymouth. It’s wonderful that you were able to find the perfect Himolla riser/recliners so quickly, and we’ll be sure to pass on your kind thanks to them. We hope you both enjoy many comfortable moments in your new chairs!

Oceniono na 5 z 5

WOW! a completely different retail experience.

WOW! a completely different retail experience. I was met as I walked in by Claire who asked what I was looking for. I explained what I didn't want and why. She showed me the 2 seater sofas and I sat down on one I had already identified on line. She made me a cup of tea and also brought some biscuits. She checked how the chair suited the measurements they use o ensure the seat was ergonomically right for me then sat down and we chatted for ages. This was to check that I was really comfortable. All this before we considered fabric, cost etc. Now I just have to wait for my sofa to be made. They will let me know when it is ready and we'll fix a delivery day and whether it will be am or pm. You don't get all this anywhere else!

10 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

I ordered a recliner chair from your…Plymouth

I ordered a recliner chair from your Plymouth branch. Your assistant Helen was excellent and so helpful.
The chair arrived within the time stated for making and delivery.
The delivery team arrived at the time they stated. Assembled the chair and gave instructions of use.
I highly recommend your company for their excitement service.
Love my chair and find it so helpful.

9 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Superb service

On arrival at HSL Plymouth we were greeted and shown to the beds we were interested in by Simon. He was very knowledgable polite in every respect and went out of his way to help us make the right choice and fulfil our order.
The delivery men Edwin & Gary did a good job and got the beds together quickly and working well.

24 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Plymouth showroom

I took my parents to the Plymouth showroom this afternoon. The experience was very enjoyable. We were greeted on arrival by two members of staff Sue and Cheryl . They were both very friendly and helpful, their expertise and knowledge of the rise/recliner chairs was extremely helpful. Nothing was too much trouble and the patience and care they showed to my parents and myself was really lovely. My parents are now very much looking forward to the arrival of their new chairs . Very happy customers.

30 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

I ordered some arm covers for my riser…

I ordered some arm covers for my riser recliner . The young lady I spoke with was extremely charming, efficient and helpful. Simon was the original salesperson who served me when I came to the showroom in Plymouth to buy my chairs, He was very professional and I was delighted with both interactions from Simon and the young lady I spoke to today(Sat 22 November)

22 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Ripley Chair

From placing the order with Cheryl after her excellent advice on the type of chair best fitted for my husband, to the timescale for delivery of the order and the care shown by the delivery team from Reading the whole experience was seamless. I wouldn't hesitate to recommend the company and my husband is very pleased with the quality and comfort of his new chair.

10 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Brilliant service from Simon

We went to several different shops looking for a adjustable bed for my elderly mum before we went to HSL. Then we met Simon at the Plymouth store who was really helpful kind and patient in helping us choose a bed that would suit her. He made her feel very comfortable in dealing with him. Bit of a long wait for the delivery but when it was delivered the young men who delivered and put the bed together were very nice and professional and took the time to show mum how to operate it and make sure she was happy. Overall our experience with HSL Plymouth was brilliant. Thank you for help with the purchase. From Mrs Doig.

3 września 2025
Opinia niezależna
Oceniono na 5 z 5

Writing review on behalf of my mum.

Writing review on behalf of my mum.

Today my mum received her bed which was delivered by Martin & Leon and who arrived at the time they said. They were so helpful in that they moved the old bed out of bedroom as the gents coming to collect were running late.
After setting up the bed they gave mum a demonstration on how to work the remote.
They took away all the packaging. Thank you so much Martin & Leon.
Mum also had a very good experience at the Plymouth branch when purchasing the bed a few weeks ago. Unfortunately she can’t remember the lady’s name but again very helpful.

11 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent Staff

From the moment we walked into the shop in Plymouth till the chair was delivered this morning, everything was trouble free.Cheryl was excellent, we had brief conversation, and good wonder round, found the style we wanted, then the fun started with the colour choice , Cheryl and my wife pointing me in the right direction ( fuelled by good coffee and biscuits,and a lot of cheerful laughter). Excellent.

29 sierpnia 2025
Opinia niezależna

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