Home Repair Network Limited Recenzje 

361
•
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I received excellent service from HRNL, who handled my storm damage claim promptly and professionally. Gemma, the Senior Technical Claims Handler, was particularly helpful, keeping me informed through... Zobacz więcej

Oceniono na 5 z 5

From the first port of call Tom was on hand to help me threw everything I couldn’t got where I was without him every time I had a question they found my answer for me if you ever need to deal with the... Zobacz więcej

Oceniono na 5 z 5

I made my first insurance claim in many years in June 2026 when I found a largs window shattered for no obvious reason. I contacted HML and spoke with John Arundale who guided me through the steps I... Zobacz więcej

Oceniono na 3 z 5

We recently had work carried out in our living room. There were quite a few communication issues with the insurance company at the start, which made the process more stressful than it needed to be... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Inspektor budowlany
  2. również w kategorii:
  3. Usługi szklarskie
  4. Wykonawca

Napisane przez firmę

Home Repair Network Limited (HRNL) manage property damage claims on behalf of UK Insurance Co's. We are appointed by Insurers to impartially validate a Customers claim in line with the Insurance policy terms, claims guidlelines and where appropriate, offer a fair settlement value or provide access to the services of an approved building repair contractor. We do not receive any commission / reward from Insurers for the outcome or value of a Customers claim. We are paid a fixed amount to provide our opinion on the cause and value of a claim. HRNL has a network of individual building damage surveyors and repair contractors to aid in the validation and settlement of a claim across the UK.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

361 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 80% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(361)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 73

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The process of negotiating my claim was easy, fair and efficient.

The process of negotiating my claim was amazing. Extremely prompt service from a very helpful and friendly agent. During the whole process I was comfortable that we were being treated fairly, and the funds to reimburse me for the cost of the repair work to my door were credited promptly to my bank account.

13 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Storm damage to roof.

Big thank you to Carolyn for looking after my claim whilst I was having a really tough time. Carolyn was very friendly and extremely helpful and I was kept informed all the way through as we had a few complications along the way.

10 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

5 Stars all the way will use them again

This company, in particular Beth and Andy provided a 5 star service. My property was affected by a gas explosion and was in the middle of a sale. They have acted quickly and effectively and now the sale of the property can proceed you have a very happy customer.

7 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Unbelievable service and kindness

From start to finish with both Beth and Andy, the service was fantastic. Normally, being passed to another company from your insurance agent causes no end of complications, this was never an issue with HRNL.
Beth, in particular, kept me informed constantly, which was made all the more impressive as we were out of the country for most of the time the work needed to be sourced and completed.
A friendly approach topped off the incredible service we were given.
Thank you both for all your help.

28 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Efficient and supportive

My glazing claims handler Cheryl Myskiw was brilliant. She was efficient and supportive and made coping with an upsetting situation following a break in much easier - thank you so much!

28 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Professional and expert team

Team visited twice. Once to put a temporary "wooden window" in place, check extent of damage and measure for replacement glass etc.
Then a second visit to carry out necessary repairs and fit new glazing in the doors.
All was completed to a very high standard in a fairly short timescale.
Everything looks pretty much like new.
I am a very happy chappy.
I highly recommend this company.

27 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

My insurance claim was passed on to…

My insurance claim was passed on to home repair network to review the damage. They were in contact within 30mins of insurance passing it to them. They were very quick to make arrangements to view the issue and communication was excellent every step of the way. Made the whole thing easier to process

19 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Insurance Claim

Insurance Claim
John was extremely helpful throughout the entire process and was a pleasure to deal with. 5 star and first class service.

25 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Helpful and friendly

Everyone I spoke to at HRNL was very helpful and friendly. John Arundale dealt with my case, he was very professional and followed up straight away to help me have my claim processed quickly. Very happy with his service.

14 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Customer Satisfaction

I spoke to John Arundale about the issue today, I felt he gave me time to explain and listened intently, he asked clear concise questions and had a professional friendly approach with a can do attitude, while asking questions I felt he explained the process clearly and used time speak.
At the end of the call I felt valued and had a good outcome to the issue.
John is an asset to your company

14 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Fantastic customer service

Had an unfortunate attempted burglary and doors needed replacing, the insurance company put me on to HRNL to check everything and move the claim forward.
Was dealing with John A, who's done an fantastic job reassuring me and acting very quickly to resolve this.
From start to finish 2 days. Excellent comms and speedy resolution.
Unheard of with insurance companies right?!
Would I use HRNL again?, absolutely!

11 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

After storm damage to our Conservatory…

After storm damage to our Conservatory roof we contacted our Insurance company. They contacted Home Repair Network Ltd who were quick in sending out a surveyor . He inspected the damage and confirmed it was storm damage. John Arundel at Home Repair Network arranged for Window Doctor to carry out the work. The whole process was a success due to the assistance we got from Home Repair Network Ld.

6 września 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent work

Excellent work. Kept me updated from start to finish. Such a kind caring gentleman who carried out all the work. Thank you

5 listopada 2024
Opinia niezależna

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