HOVERAir Recenzje 107

We bought an HooverAir on the website. When we tried the Hoover it did'nt work. It wouldn't connect. The app couldn't find the Hoover. We've contacted the Aftersales support. Iris was very kind and patience. She gave us some possible solutions. Unfortunatly they didn't work out. Then Iris suggested that we could return the Hoover and they would take a look at it. Ofcourse without shipping costs. So we did. And they found out what is was. Something quite simple. A wrong SD card. They sent the Hoover back. And the Hoover now works well. So thank you so much Iris! Greetings Coen(and my wife Tanina) from the Netherlands

I chatted via email with Customer support and got the answers I needed.
At first I tried to call and looked for a phone number, but instead sent an email, and the whole communication was on email and was great (took 3 days or so to resolve).

Great customer support

I have been dealing with Amanda on a refund because I never received the drone. She keeps telling me to contact UPS but I did and was on hold one hour for them to tell me Hover needs to file a claim, not me. Hover labeled it so they need to do it but she keeps telling me to look into it with ups when it's not my responsibility. The customer service is very bad, I would not recommend getting this product as they are no help and they are criminal in how they operate.

They respond fast and give a service after sale. I'm always scared of company's I don't know and how they tread their customers after sales, but from my point of view i don't have any complaints so far

Appréciation du Drone Hover X1 Pro
Je laisse rarement des commentaires, mais ce petit drone, le X1 Pro, avec ses accessoires, m'a vraiment impressionné par ses nombreuses possibilités.
Bien que l'investissement soit non négligeable, l'ensemble respire la qualité.
L'ensemble est très complet, incluant notamment le Beacon et le Joystick dans le pack que j'ai acheté. Il offre de nombreuses possibilités pour guider le drone en mode manuel. Pour moi le Beacon est indispensable surtout en suivi sur le vélo
Les mises à jour du produit sont très régulières et apportent à chaque fois de nouvelles fonctions intéressantes.
Le service après-vente est très réactif. J'ai eu besoin de poser quelques questions sur le fonctionnement et j'ai reçu des réponses très rapides et surtout très claires.
En résumé, c'est un pack ultra complet et de qualité. Aucun regret malgré l'investissement. De plus, il offre de nombreuses possibilités de vol en mode automatique.
J'ai acheté ce drone surtout pour filmer des scènes de sport comme le VTT, le VTT de descente, le ski, et les randonnées en montagne… Et ce drône répond pleinement à mes attentes.

N'hésitez pas à ajuster selon vos préférences !

Had my Hoverair X1 for a year, and when I switched to a new phone, the transfer of photos and videos didn't work any more. Contacted support, sent them screenshots and logs, and they went to great lengths to help me. Obviously, it wasn't an easy case as it took some time, but finally they solved it. Hats off to the Hover support team, can't say anything negative about them.

I purchased an EOL (end of life), product from Zero Zero Robotics, the parent company of HOVERAir. It was the Falcon drone. I had issues with updating the firmware which was at least 3 yrs old. HOVERAir bent over backwards to try to resolve my issue. It was resolved and I couldn't be happier with their outstanding customer service.

Excellent customer service from Jane at Hover - replacing my batteries with next day delivery and no charge - thank you

The 2 batteries in the combo set swelled badly after 1 year 4 months and very little usage (approx x15 flights) and correct storage - to become unusable/dangerous. The care instructions are unreadably small but suggestions are to store at 50-100% capacity and charge once per month. No quibble replacement was greatly appreciated and restored my confidence in the company as the batteries are overly expensive priced at £40ea and the originals don't have self discharge control like the newer types.

Ho avuto molti problemi con il X1ProMax, evidentemente avevo ricevuto un drone con qualche difetto di fabbrica. Devo dire che l'assistenza è sempre stata pronta e, quando necessario, hanno organizzato la spedizione al loro laboratorio. Bisogna avere pazienza: fra ispezione e tempi di spedizione, sono necessarie 3 settimane. Questo apparecchio è un miracolo di tecnologia tascabile, tuttavia, ancora oggi non riesco a scaricare l'aggiornamento CoPilot, purtroppo.

ATTENTION - SUPPORT IS NOT GREAT!
Your support team is not getting back Case# 75358 - Log id – 1936784957731688449. After updating firmware LCD menu is no longer working, I cannot see what mode etc. and only manual mode works via phone, can’t operate any mode to take off. Beacon no longer connects but sometimes it connect but only manual mode and cannot reset the ring by holding both side. I had seen some other users posted their issues. I shared everything to support team but no input yet. There is no support number to call for a product when spending more then $1k! this is an issue. You have my case number, please get back to me.

Ho avuto un problema con Hover X1 causato da me personalmente. Il supporto post vendita si è dimostrato molto disponibile e attento alle esigenze del cliente. L'aspetto più importante è che hanno mostrato di saper ascoltare le richieste e i dubbi. Sono rimasto molto soddisfatto del servizio ricevuto. Il drone è stato riparato in garanzia. Continuate così perchè altre aziende più famose, non rispondono neanche.

After teething problems, which is quite normal for a new product with outstanding features, the firmware (as of 08.06.2025) and support have now reached a high level.

Bravo and congratulations HOVERAir. Keep up the good work!

The order whose incomplete. The support answer at frist fast, but after thats, nothing happens anymore.

It's feels like scammed. 150€ scammed. I start now refund by bank for take my cash back....

The product is great at first. But there was a malfunction in the return accuracy. The device therefor crashed and fell in the salt water. Contacting the customer service and sending all the logs and media, they confirmed with me it was a malfunction in the return accuracy of the device causing the incident. However, upon request for support on fixing the device, the support desk was only willing to send me a new device with just a small discount. When claiming my rights under the warranty terms I was ignored. There was no replacement, not could I return the broken device.

Sold on false pretences. I ordered the Beacon and Joysticks when HoverAir released the new Pro and ProMax, based on their assertion that they would work with the original X1 also. When it finally arrived and still wasn't I chased up support about it and was told that it would be completed by the end of the year. When I contacted them again in December they said they no longer had a schedule for this and again now they can't. It sounds like the idea of support for the original X1 has slipped away and will likely never happen, yet they refuse to let me return and refund the items which were sold to me based on falsehoods.

I had new issues with my drone X1 after repairing it under my cost. I started to raise concerns about product quality in less than a year of usage. However, after several support requests where I uploaded data, videos and facts, the response time from the team wasn't adequate. After writing to the Director of Sales, the case was taken seriously and the support team did a quality inspection and found the rootcause. So, In terms of customer experience, it wasn't easy, but eventually the case was solved. It is still an amazing product and I forgive some youth imperfection. I’m looking forward to a stronger version, able to do sharp curves at speed of 30km/h.

I ordered the X1, but later found out that I should have ordered the Pro. I indicated this in time on the day that my order would be delivered. Box still closed and unused. According to their return policy, you must first send an email to SUPPORT@. I did this properly and immediately received a response that I had to take photos of the packaging and serial numbers, after which I would receive instructions for return.

Unfortunately, I no longer receive any response from support and therefore no instructions for return. Even after sending an email 3 times, no response.

Fortunately, because I had doubts, I paid via Klarna and already informed them.

I have absolutely no faith in HOVERair anymore and strongly advise against this company. Seems like a scam.

I was assigned a ticket number after reporting a problem with my X1 Pro and supplying logs. This was on 29 December 2024, with the appropriate escaltion and response promised within days. I have not heard from HoverAir support, today being a month later! This is the poorest customer service I've experienced for a long time.

I reported a defective drone in mid-December 2024 and have not received any response to date. Over a month without any reply or solution is unacceptable. The drone was intended for my trip to New Zealand but couldn’t be used. Very disappointing – I cannot recommend Hover Air.

I have heard good things about this little drone but the customer service for HoverAir is terrible. I paid for express shipping and now after 2 days it is still saying they received my order and they are prepping it, or whatever. I have emailed like 4 times with no response. They also state they got my money. Where is my order HOVERAIR? I am losing my patience and if I do not get a response soon I will take further action!