HOVERAir Recenzje 107

Very disappointed with my experience. I purchased a drone less than 3 weeks ago as a major investment for my content creation work and unfortunately lost it during an accident while filming. I reached out to customer support hoping for understanding and assistance, but instead I felt like I was mostly offered ways to spend even more money instead of receiving real support.

As a customer, especially after such a recent purchase, I expected a much better experience. The communication felt very generic and not very empathetic toward the situation. The product itself was great while I had it, but customer service is just as important as the product, and sadly this experience left me frustrated and unsatisfied.

I hope the company improves how they handle customers facing difficult situations in the future.

After loosing my Drone in the woods, Iris provided great customer service in assisting me to get another one. Her commitment to excellence and superior customer service really made a difference, thanks again

Andy

I got 4 drones from HOVER Air, the X1, ProMax, Mini Falcon and finally the Aqua. It is a relatively small company with very complex products, and there were always some flaws in the beginning. But I always was among the very first backers, so I knew about such risks. When there was an issue, I wrote detailed emails to HOVER, and I got always fast and precise answers. Hardware issues were resolved by fast exchanges of the concerned items, and meanwhile all software issues are resolved as well. I wanted to use the Aqua in a vacation in the beginning of May, but regular shipment was scheduled for end of May. HOVER arranged an express shipment just for me in time for my vacation without any extra charge, and I really appreciate that. So from my personal experiences I can now recommend each of their products without any limitations. They are doing a great job.

Complimenti zero zero robotics hoverair ortima assistenza. In 7 giorni mi hanno seguito per un poblema di wifi Aqua e sostituito il prodotto.

zero zero robotics hoverair excellent assistance. In 7 days they followed me for a problem of wifi aqua and replaced the product!

My X1 Pro Max smashed into a road sign side-on at high speed, the drone somehow survived and still works perfectly, but I lost the battery and the gimbal side plate. The customer support team has provided me daily updates and sent me the lost part within a week - I have never received better service, really impressive!

Note - please upgrade to actually lock in the battery on the drone.

I have purchased the HoverAir Aqua, following from the day 1 its release process.
They have done an incredible job trying to be on schedule and make the customers happy, some delay happened, but they have always managed to keep the customer updated. And always very responsive once contacted via email.

The great Customer service they helped me to figure out the parts of the drone

The packaging is wonderful and the drone too. It works well everywhere. It works really fine with beacon i don't like so much lighthouse but I haven't still used in the water..so I wait . Photos and videos are of very good quality.

Before and after shipment of my new HOVERAir AQUA, HOVERAir Support send email to remind me, very good service, can't wait to try my new HOVERAir AQUA coming weekend.

Hi whilst on holiday in Thailand, I dropped my Hoverair into the sea which caused unrepairable damage. I contacted Iris from customer services, who was very helpful and understood my concern. They sent me a replacement at a very reasonable price so I didn’t need to buy the complete kit.
Hoverair could have very easily bumped up the price for a replacement, which they didn’t.
The Hoverair is such a fantastic and unique product which folds away into your pocket and once set, flies itself, and I am looking forward to using it again on my next holiday.
Highly recommended

I would like to sincerely thank the entire team for their extraordinary courtesy and exceptional professionalism. They have proven to be an extremely reliable company, showing a level of trust and helpfulness toward the customer that is truly rare to find these days. Beyond the high quality of their products, it is the human touch and the integrity of the company that truly make the difference. They supported me impeccably, demonstrating a commitment to customer satisfaction that deserves the highest rating. I highly recommend this company to anyone looking for not only cutting-edge technology but also a genuine relationship of trust with the manufacturer.

Iris has been very helpful in processing my Indiegogo HoverAir AQUA purchase, she understands the urgency and I had managed to recieve the product before my trip to Taiwan and Okinawa, currently tested in Taiwan (not touched water yet), can't wait to use it with sea sports when I am in Okinawa. Cheers!

The HoverAir support staff were a dream to work with. They (Robin, and Iris) were always prompt, courteous, helpful, friendly, professional and generous. They replaced my lost drone (through no fault of mine), and were very helpful regarding other assistance too.
I highly recommend their products, as well as the whole team too. Both make a big difference! Well done HoverAir!

No compréis el dron Hover Air x1 ni mucho menos el seguro total care.No quieren hacerse responsables del fallo de fábrica del dron.Desde que lo saqué de la caja estuve mandando correos a Hoverair support@hoverair explicándoles y mandando pruebas de su mal funcionamiento.Ahora dicen que el dron tiene polvo por dentro y ha sido un mal uso...normal que tenga polvo!si cada vez que intentaba que volará se caía al suelo porque la baliza y el motor no funcionaban correctamente dando fallos de hardware.Dicen que al haber hecho mal uso del dron tengo que pagar la reparación aún teniendo la garantía y por otro lado teniendo el seguro total care que cubre hasta 2 sustituciones gratis del dron.Por supuesto,ya he puesto la pertinente denuncia en consumo y también en redes sociales para que la gente sepa cómo funcionan en esta empresa y el servicio tan nefasto que ofrecen.No compres el dron a menos que quieras soltar dinero cada dos por tres.

Una gran experiencia con el Servicio de Atención al Cliente de HoverAir!
Ya me arreglaron una averia de forma gratuita, pero ademas cuando esa averia se repitió, les solicité un cambio total del aparato y lo aceptaron sin discusiones o inconvenientes.
Ya tengo mi dron nuevo.
Estoy muy satisfecho y recomiendo a esta empresa. Gracias!

I lost my drone, HoverAir gave me stellar service when replacement plus sending me a new charger and battery.
I highly recommend them!!

I purchased the HoverAir X1 as an early customer and have only used it occasionally (approximately 10 hours per battery).

Despite this very limited usage, two out of three batteries have developed noticeable swelling, which represents a serious safety concern rather than normal wear.

Customer support initially responded quickly and professionally. However, a replacement was ultimately declined, citing warranty limitations and the fact that the product was purchased through a non-authorized sales channel. Instead, I was offered only a 15% discount on a new battery.

In my view, this is not an adequate solution given that:
• usage was minimal
• multiple batteries are affected
• and the issue involves a potential safety risk

The explanation provided (storage conditions and battery aging) does not seem convincing in this context.

I would have expected a more customer-oriented approach, especially as an early customer who trusted the product.

I would still be open to a fair and reasonable solution.

Had an issue with my drone and they took great care of me and went above and beyond to resolve the issue and I’m very happy!

I’m बेहद happy with both the product and the after-sales service. The quality exceeded my expectations, and the overall experience has been excellent from the very beginning. On top of that, the support team has been attentive, efficient, and quick to respond at all times, which truly makes a difference.

Overall, a very positive experience that I would highly recommend.

Extremely disappointing experience. I received two separate drones that would not turn on. The first was an X1 Pro from Amazon and the second was an X1 Pro Max purchased directly from HoverAir UK.

The return process was just as frustrating. After submitting a return request, I received no communication and had to chase the company for updates. It took over a week of repeated follow-ups before they finally provided a return label.

One defective product might be understandable, but two in a row suggests serious quality control issues. Combined with the slow and unprofessional handling of the return, this experience has completely put me off buying from HoverAir again.