Yusuf Islam, thank you! You were great and efficient at communication throughout the process. Housing hands needs more people like you! Thank you for your support and making me feel at ease whilst try... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Helping hands have terrible service yet still take the monthly payment without actually doing any work. Slow communication for such a subscription. 3 day’s to answer a email daughters... Zobacz więcej
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Honestly, not the best experience. Moving home can be incredibly stressful, and housing hand did add to that. The process can be quite slow, not only that - my contract recently ended and I no longer... Zobacz więcej
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I am so grateful for the wonderful support I received during my application stage. Our agent Rafiya was incredibly helpful every step of the way, and I’m happy to say the contract has now been officia... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At Housing Hand, we understand that finding and securing a home can sometimes feel complicated and stressful, especially when navigating unfamiliar rental requirements or lacking a qualifying UK-based guarantor. We exist to make renting easier, safer, and fairer for everyone involved. By acting as your trusted, professional rent guarantor, we help remove these traditional barriers so that students, working professionals, and international renters can secure the home they want with complete peace of mind. Over the years, our experience has helped us spot potential rental issues early and resolve them quickly. We work closely with a vast network of accommodation providers, landlords, and university partners to streamline the rental journey and reduce risk across the board. Whether you need help securing a shared tenancy, setting up a rent guarantor, or organizing deposit cover, we stand alongside you from start to home. We share our knowledge in a grounded, accessible way—ensuring our international audience always gets clear guidance without the confusing legal jargon. Our team is deeply committed to offering steady, reassuring support at every step of your journey. When you apply with us, we keep the entire process simple, transparent, and active, keeping you fully informed of your next steps as soon as they are approved. We put people first, always, because we believe everyone deserves a straightforward, supported path to their new home.
Dane kontaktowe
20-23 Mandela Street , NW1 0DU, London, Zjednoczone Królestwo
- +44(0)2072052625
- marketing@housinghand.co.uk
- housinghand.co.uk
Get pre-approved for a UK Guarantor.
3,3
Średnia
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Best service and very professional and…
Best service and very professional and quick response
25 marca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Md,
Thank you for your kind feedback. We’re delighted to hear you found our service professional and responsive. Wishing you all the best in your new home.
Best wishes,
Housing Hand
I was advised to use Housing hand to serve as my guarantor for my apartment application
I was advised to use Housing hand to help my apartment application and I was lucky enough to be transferred to Temitope Erinle. He was very calm and gentle on the phone, he helped me with the application, checked what I had left to do and also assisted me with the parts I was stuck with. I called back a few times to get an update as I was uploading the documents and he was very helpful and patient each time. I believe I’ve had a fantastic and swift application because of him.
24 marca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Olajumoke,
Thank you for your 5 star review. We are glad to hear Temitope was helpful and made the process easier for you. Wishing you all the best in your new home!
Best wishes,
Housing Hand
I made an urgent application to Housing…
I made an urgent application to Housing Hands for fear my property would fall through at the last minute due to the lack of appropriate guarantor.
I followed this up with an email to customer services with Yusuf getting back to me the same day and supporting me to complete my application successfully.
I am really happy about the prompt and professional support and will now be moving into my property.
Shame about the cost however the company provide an excellent service and have found a gap in the market that needs to be filled.
Many thanks Yusuf.
16 marca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Sarah,
Thank you for your 5 star review. We’re pleased we were able to support you quickly in a time-sensitive situation and ensure your application was completed successfully. It’s great to hear Yusuf provided prompt and professional assistance throughout.
We appreciate your feedback regarding cost; our pricing reflects the level of service, speed, and security we provide in situations just like this.
We wish you all the best in your new home, and thank you for choosing Housing Hand.
Best wishes,
Housing Hand
I had a great experience with housing…
I had a great experience with housing hand. The application was easy and quick and there was always someone there to answer my questions. Any issue i had was resolved very quickly. Great team.
12 marca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Kelly,
Thank you so much for your review. We’re really glad to hear you had a great experience with Housing Hand and found the process easy and supportive.
Best wishes,
Housing Hand
My experience with Housing Hands was…
My experience with Housing Hands was made positive by the agent Yusuf Islam . He was very helpful and supported and guided me through the process from the beginning to end. Thank you again Yusuf , much appreciated.
2 marca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Gladys,
Thank you for your 5 star review. We’re pleased to hear that Yusuf was able to guide and support you throughout the process. Thanks again for choosing Housing Hand.
Best wishes,
Housing Hand
A simple request.
I went onto the website to request a guarantor. I thought I'd fill out a few forms and they'd get back to me. Wrong. I got asked four or five basic questions, then the site gave me no other options to proceed. I asked a friend how she sorted, she said to try a different browser. Four different browsers later, still not working. I tried the chat bot. Useless. I tried phoning, another useless AI chat bot. I tried Whatsapp and still a useless AI chatbot. And now I have to contact the university to see if their is other options, because frankly this has been a massive waste of my time. I have now spent over four hours going through all this.
26 lutego 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Jack,
Thank you for taking the time to share your feedback, and I’m sorry to hear about your experience so far, this isn’t the level of service we aim to provide.
From what you’ve described, this may be related to third-party cookie settings. You can find more information and steps to resolve this here: https://knowledge.housinghand.com/why-can-i-not-submit-details-in-my-dashboard
Our team is currently in contact with you and is actively working to progress your application.
Best wishes,
Housing Hand
Positive experience
My experience with Housing Hands was made positive by the agent Carl Russell. He was very helpful and supported and guided me through the process from the beginning to end. Thank you again Carl, much appreciated.
Kind regards
Colin
18 lutego 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Colin,
Thank you for your review. We’re glad to hear that Carl was able to support you throughout the process and make it a positive experience. Wishing you all the best in your new home!
Best wishes,
Housing Hand
Attentive
Nuno was exceptionally patient with me and understanding of my circumstances, it was very helpful and easy and a smooth journey for something that was very stressful for me! Thanks to you all!
20 lutego 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Angie,
Thank you for the 5 star review! We’re really pleased to hear that Nuno was able to support you and make the process easier during a stressful time. We’ll be sure to pass on your feedback to him.
Best wishes,
Housing Hand
Unresponsive customer service and false promises
Everytime i intially start an application by pressing the start application button and fill in my details i am taken back to the same page asking me to start my application. I have experienced this problem across multiple accounts and browsers and I have third party cookies.
I have requested help via email and phone multiple times and have only been met with AI, automated responses and false promises that a member of the team will be in touch within a stated timeframe
19 lutego 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Abs,
Thank you for your review and for your LinkedIn query.
A member of our team has since contacted you regarding the details of your application.
You can also use our Knowledge Base to help with the specific third party cookie issue: https://knowledge.housinghand.com/why-can-i-not-submit-details-in-my-dashboard
If you are still experiencing issues, please contact us on customerservice@housinghand.co.uk and our team will be happy to help.
Easy service to use and very helpful …
Easy service to use and very helpful but I just wish it wasn’t so expensive to be poor. Website covered in lots of AI and is shockingly slow. Thank you Yusuf for working on my application!
16 lutego 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Jessica,
Thank you for your feedback, we appreciate you taking the time to share your experience.
We’re glad to hear you found the service helpful and easy to use, and we’ll be sure to pass your kind words on to Yusuf.
We also understand your concerns about affordability. We’re always reviewing how we can keep our services accessible while continuing to provide the level of support our customers need.
Regarding the website speed, thank you for flagging this, we’re actively working on improvements to make the experience faster and smoother.
Best wishes,
Housing Hand
Brillant service from Carl Russel
Brillant service from Carl Russel, very helpful and fast in helping my application getting accepted.
6 lutego 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Harley,
Thank you for your 5 star review! We’re glad to hear that Carl provided a fast and helpful service to support your application. We truly look forward to assisting you again in the future.
Best wishes,
Housing Hand
My application process proceeded…
My application process proceeded smoothly and quickly. Everything went absolutely well without any issues or delays. Huge thanks to Nuno Santos for such a brilliant support. I appreciate it!
19 stycznia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Nooshin,
Thank you for your review. We’re glad to hear that your application process went smoothly and that Nuno's support was helpful. We appreciate you taking the time to share your experience.
Best wishes,
Housing Hand
All of my questions were answered…
All of my questions were answered quickly and the answers were very helpful. It made renting a house as an international student easier and everyone was very nice when I was struggling with some parts of the application.
9 stycznia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Julia,
Thank you for your feedback! We’re really pleased to hear your questions were answered quickly and that the team was able to support you through the application.
Best wishes,
Housing Hand
Quick service
Carl was super quick and helped me ensure my application went smoothly, I am very happy with the service and will use Housing Hand in the future if needed!
9 stycznia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Mary,
Thank you for your review! We’re really glad Carl was able to help and that your application went smoothly.
Best wishes,
Housing Hand
They handle my request quickly and…
They handle my request quickly and professionally, and they responded to all questions very nicely
9 stycznia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Derick,
Thank you for your feedback! We’re pleased to hear your request was handled quickly and professionally, and that all your questions were answered clearly. We really appreciate you taking the time to leave a review.
Best wishes,
Housing Hand
Amazing Service
Mina at Housing Hand was absolutely fantastic! She was super friendly, very professional, and always quick to respond to any questions I had. Her communication was excellent, and she really went above and beyond to help me. I felt fully supported throughout the process and couldn’t have asked for better service. I highly recommend Housing Hand to anyone looking for reliable and helpful assistance!
7 stycznia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Larissa,
Thank you for your review. It's great to hear about your positive experience with Mina and that you felt supported throughout the process. Wishing you all the best in your new home!
Best wishes,
Housing Hand
I was in a hurry to move
I was in a hurry to move. Housing hand and my case manager, Temitope, made it sure that they complete the process as early as possible.
Huge shout out to Tom and Temi in particular 🤩🤩🤩
5 stycznia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Pooja,
Thank you so much for your kind review. We’re really pleased we could support you with a quick move, and we’ll be sure to pass your positive feedback on to Temitope and Tom. Wishing you all the best in your new home.
Best wishes,
Housing Hand
Very simple and easy process and thanx…
Very simple and easy process and thanx to the team they were very helpful.
20 grudnia 2025
Opinia niezależna
Odpowiedź od Housing Hand
Hi Reshad,
Thank you for your kind feedback. We’re glad to hear you found the process easy and the team helpful, we really appreciate you taking the time to share your experience.
Best wishes,
Housing Hand
I first used Housing Hand's guarantor…
I first used Housing Hand's guarantor service 2 years ago, and I decided to return to them again this year. My application was quite chaotic at first as I was feeling very confused and panicking throughout the process. However the team, especially Yusuf, was incredibly kind and patient. He guided me through every step and ensured that my application was completed without any trouble. Big hands to the team for their amazing support!
5 stycznia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Pozaerre,
Thank you so much for sharing your experience. We’re really pleased you chose to return to Housing Hand and that Yusuf and the team were able to support you through what sounds like a stressful process. We’re glad we could help make things easier for you.
Best wishes,
Housing Hand
The advisor was so helpful throughout…
The advisor was so helpful throughout the process, went above and beyond to make sure everything went well and smoothly, very polite, professional and resolves all our queries in an excellent manner. Even when she is busy on a call Mena will always give us a call back. Thank you so much you are really appreciated. 100% feedback
30 grudnia 2025
Opinia niezależna
Odpowiedź od Housing Hand
Hi Ronke,
Thank you so much for your kind feedback, we really appreciate you taking the time to share it. We’re delighted to hear that Mena was able to support you so well throughout the process.
Best wishes,
Housing Hand
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