Yusuf Islam, thank you! You were great and efficient at communication throughout the process. Housing hands needs more people like you! Thank you for your support and making me feel at ease whilst try... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Helping hands have terrible service yet still take the monthly payment without actually doing any work. Slow communication for such a subscription. 3 day’s to answer a email daughters... Zobacz więcej
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Honestly, not the best experience. Moving home can be incredibly stressful, and housing hand did add to that. The process can be quite slow, not only that - my contract recently ended and I no longer... Zobacz więcej
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I am so grateful for the wonderful support I received during my application stage. Our agent Rafiya was incredibly helpful every step of the way, and I’m happy to say the contract has now been officia... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At Housing Hand, we understand that finding and securing a home can sometimes feel complicated and stressful, especially when navigating unfamiliar rental requirements or lacking a qualifying UK-based guarantor. We exist to make renting easier, safer, and fairer for everyone involved. By acting as your trusted, professional rent guarantor, we help remove these traditional barriers so that students, working professionals, and international renters can secure the home they want with complete peace of mind. Over the years, our experience has helped us spot potential rental issues early and resolve them quickly. We work closely with a vast network of accommodation providers, landlords, and university partners to streamline the rental journey and reduce risk across the board. Whether you need help securing a shared tenancy, setting up a rent guarantor, or organizing deposit cover, we stand alongside you from start to home. We share our knowledge in a grounded, accessible way—ensuring our international audience always gets clear guidance without the confusing legal jargon. Our team is deeply committed to offering steady, reassuring support at every step of your journey. When you apply with us, we keep the entire process simple, transparent, and active, keeping you fully informed of your next steps as soon as they are approved. We put people first, always, because we believe everyone deserves a straightforward, supported path to their new home.
Dane kontaktowe
20-23 Mandela Street , NW1 0DU, London, Zjednoczone Królestwo
- +44(0)2072052625
- marketing@housinghand.co.uk
- housinghand.co.uk
Get pre-approved for a UK Guarantor.
3,3
Średnia
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
how do they get away with it
I dont understand how they get away with the blatant misrepresentation you come here because you dont have a guarantor half way through the forms you find out they want £300 per month which is fair enough but want a co-signer that is another word for ....a guarantor .....unbelievable semantics
5 czerwca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Radstock Building Design,
Thank you for your feedback. We appreciate why this may have felt frustrating, especially if you came to Housing Hand because you didn't have access to a traditional guarantor.
While Housing Hand acts as the guarantor for your tenancy, we do require a co-signer as part of our application process. A co-signer is not a guarantor to the landlord; instead, they act as a second point of contact and are only involved as a last resort if we are unable to resolve an issue directly with the tenant. Unlike a traditional guarantor, co-signers do not undergo credit checks and can be based outside the UK.
We appreciate your comments and will continue working to ensure our requirements are communicated as clearly as possible throughout the application process.
Best wishes,
Housing Hand
Feels like they are very vague with payment structure
Feels like they are very vague with their terms and conditions, I began using the service in September of last year, which I was provided with 2 options: a once off fee of £867 or £106 monthly, which I called to clarify if that 106 was for the entire time of my tenancy, which they agreed it was, however now I’m being told that this subscription is a year long subscription and I can’t cancel it even after my tenancy is over, which sort of feels like they deliberately want to make you pay them for free, and on their site it states otherwise. Absolutely a nightmare to get in contact with the service team, and you need to wait 1-3 business days for them to respond to an email you respond to in an instant
29 maja 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Kwena,
Thank you for your feedback. We are sorry to hear about your experience.
We have requested further information from you privately so that we can locate your application and review the concerns you have raised regarding your payment plan, subscription, and communication with our team.
Once we have been able to investigate your account, we will provide a full response and work to address any issues identified.
Best wishes,
Housing Hand
Nuno helped me patiently with every…
Nuno helped me patiently with every step I was struggling. It turned out to be very simple and easy.
20 maja 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Lisana,
Thank you for your review. We’re really glad Nuno was able to guide you throughout the process. We appreciate your trust and are happy to hear everything turned out to be simpler than expected.
Best wishes,
Housing Hand
Very quick to respond and helpful with…
Very quick to respond and helpful with issues I had.
22 maja 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Madame Mari,
Thank you for your 5 star review. We’re so pleased to hear that our team was able to support you quickly throughout your application process.
Best wishes,
Housing Hand
The worst company
The worst company, maladministration, failure to contact, never responding and then when you cancel they ignore you to add additional charges and then partner with a collections company that starts adding on costs where the company was the one not responding. A MESS ALL AROUND
13 maja 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi TM,
Thank you for your feedback. We’re sorry to hear about your experience.
Unfortunately, we’re unable to identify your account based on the information provided in your review, so we cannot investigate the details of your case. We have requested additional information and would appreciate it if you could respond with your name and contact details, or get in touch with our customer support team directly.
Once we have this information, we will be happy to look into the matter and work with you to resolve any outstanding issues.
Best wishes,
Housing Hand
Great service, fully recommend
Priyanka paun was great throughout the whole process, highly recommend.
11 maja 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Luke,
Thank you for your positive review. It's great to hear that you would recommend our service and that Priyanka was able to help you throughout the process.
Best wishes,
Housing Hand
A great experience with help there when…
A great experience with help there when needed. A thanks especially to Priyanka Paun who was there when I needed help and gave quick responses and helpful guidence to maek my experience as good as possible and smooth sailing.
1 maja 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Harli-Luiz,
Thank you for your 5 star review. We’re delighted to hear you had such a smooth and positive experience and that Priyanka's responses were quick and helpful.
Best wishes,
Housing Hand
Simple and Effective service
Communication was swift and simple easy to understand and booking completion was much faster than expected.
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Dominykas,
Thank you for you review. We are pleased to hear that you found our service easy to use and that the application process was completed faster than expected. Wishing you all the best in your new home.
Best wishes,
Housing Hand
They were always there to help when I…
They were always there to help when I asked questions
5 maja 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Isaac,
Thank you for your 5 star review. We're glad to hear that we were able to help you through the application process and answer any questions you had.
Best wishes,
Housing Hand
Very good service
Very good service. Temi was professional, attentive, and highly proactive, working diligently between all parties to ensure the successful setup of the guarantor agreement—even within a very tight deadline.
1 maja 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Elita,
Thank you for your review. We’re glad to hear you had a great experience and that Temi was able to support you so effectively, especially within a tight deadline. Wishing you all the best in your new home!
Best wishes,
Housing Hand
Yusuf was kind and patient which helped…
Yusuf was kind and patient which helped the process go smoothly
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Stacey,
Thank you for your positive feedback. We’re pleased to hear that Yusuf helped make the process go smoothly for you.
Best wishes,
Housing Hand
Whilst I had some trouble at different...
Whilst I had some trouble at different steps of the application, like the required documentation and payment method, Yusuf was very helpful all the way through. He replied very quickly, and always solving my problems right away, never forgetting to guide me on the remaining steps.
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Alejandro,
Thank you for your review. We’re sorry to hear you experienced some difficulties during parts of the application process, but we’re glad that Yusuf was able to support you every step of the way. Wishing you all the best in your new home!
Best wishes,
Housing Hand
Despite many hiccups along the way Temi…
Despite many hiccups along the way Temi was very helpful and was efficient and patient when giving assistance.
His help was very greatly apprciated
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Jacob,
Thank you for your 5 star review. We're glad to hear that Temi was able to support you throughout the process. Wishing you all the best in your new home!
Best wishes,
Housing Hand
Thank you, Temi!
Whilst my initial experience with Housing Hand wasn't as expected, I'd like to give special recognition to Temitope. He took on my case personally seeking to rectify my concerns. He was courteous, understanding and transparent, ensuring that I was well informed throughout the process. Thanks to Temi, I was able to have my Guarantor application processed in time for my move-in date. He's an asset to the Housing Hand team. Thank you!
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Rahima,
Thank you for your feedback. We’re sorry your initial experience didn’t meet expectations, but we’re really glad Temi was able to step in and support you through the process and get everything sorted in time for your move in. Wishing you all the best in your new home!
Best wishes,
Housing Hand
Fantastic service and friendly…
Fantastic service and friendly knowledgeable team members. Yusuf made it an stress-free experience.
Fast and efficient.
Would recommend.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Mr Fleury,
Thank you for your five star review and recommendation! We’re glad to hear that you found our service fast and efficient, and that Yusuf was able to support you throughout the process.
Best wishes,
Housing Hand
I had a very positive experience with ...
I had a very positive experience with Housing Hand while arranging my guarantor service. The process was clear, efficient, and well-organized from start to finish.
A special thank you to Yusuf, who was incredibly helpful, responsive, and supportive throughout the application. He made everything much easier.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Raghad,
Thank you for your review. We're pleased you found the process straightforward and efficient, and that Yusuf was able to support you throughout and make things easier.
Best wishes,
Housing Hand
Highly recommended very professional
I am very pleased with all the help I ave been given and the promptness of their service
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Jo,
Thank you for your 5 star review. We're glad you were pleased with our support and prompt service. We really appreciate your recommendation.
Best wishes,
Housing Hand
Yusuf was decent to deal with
Whilst there were some technical issues (the website doesn't really work on a PC, you have to use your mobile phone), Yusuf was reasonable with us and patient. Initially, I thought Housing Hands was a bad company because we simply couldn't log into the dashboard and nothing was working well but we got decent support in the end and I appreciated Yusuf's tone and management of the situation.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Karina,
Thank you for your feedback. We're glad Yusuf was able to support you and help improve your experience.
We're sorry for the technical issues you faced, particularly with the dashboard on PC, and we're continuing to improve our platform.
Best wishes,
Housing Hand
Shockingly Bad.
As a co-signer for a tenant, while I understand the responsibility as a co-signer, there have been so many issues where the tenant had not paid fees.
While I have continued to make these payments under agreement, I have since been informed that the balance due has increased substantially and with no explanation provided.
Despite contacting them via email and phone countless times, my concerns have not been answered, nor have several emails. The level of service is absolutely shocking and causing more distress on top of currently dealing with redundancy.
It is now getting to the point where a full SARS request will be requested in order to see exactly what has gone on in order to gain further clarity. At least then I can look to obtain further advice.
Beyond shocking. Avoid this practice at all costs if you wish to save yourself a lifetime of stress, either as a landlord, resident or co-signer.
25 marca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Alan,
Thank you for your feedback, and we apologise for the inconvenience caused.
A member of our accounts team has been in touch to provide a full breakdown of the balance, and we believe this has now been clarified and resolved.
If you have any further questions, please don’t hesitate to get in touch.
Best wishes,
Housing Hand
My experience with housing hand was…
My experience with housing hand was amazing thanks to Yusuf he was super quick and knowledgeable and processed everything with ease to get my application approved and active, I highly recommend housing hand and if Yusuf is dealing with your application your in safe hands, he’s the best. Thanks again
16 marca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Curtis,
Thank you for your 5 star review! We’re pleased to hear you had a positive experience with Housing Hand. It’s great to know Yusuf was able to support you and make the process straightforward.
Best wishes,
Housing Hand
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