Hotgolf Recenzje 481

Prefect!! every time, always get a fantastic service from these guys. Loyalty shown both ways here. There is not a chance I would purchase anything golf related anywhere else. Keep up the good work.

After having had issue with this company the first time I used them I have used them for a second time and surprise surprise issues again. Same issues both times, payed for 48hr postage 7 days later still no sign of my order. Send an email asking for an update, they can't tell me anything. Asked for a refund which they have ignored they have offered to send a replacement but won't have stock for 5-7 days so I suspect that when I made the initial order the item wasn't in stock and no-one has bothered to contact me to tell me. Will never be using this company again.

Ordered a new rangefinder, used a discount code which was site wide which is a massive rarity, arrived next day as promised which was great. Batteries were missing, reported by email and they had some delivered to me within a couple of days. Great service, cheers guys!

I’m appalled by the service I have received from this company they don’t answer messages. I’ve been trying to contact them to send an item back that I was sold that doesn’t fit. I would stay well clear of this company.

I bought a Wilson Staff golf bag in October 2021 and in August 2022 a zip on the bag broke. Emailed Hotgolf with the problem and after sending a photo they then offered a replacement bag, I received this by return. I have to say the service I received from Hotgolf was second to none. I have used them before and I would have no hesitation in recommending this company - first class family run business.

Disappointing - Seen so many good reviews, so decided to order some clubs through HotGolf. They were in stock (10+ units) and available for next day delivery. Ordered Wednesday night for Friday delivery. Received an email to confirm delivery would be as expected - but it's the day of delivery and it appears the courier has not received the item in time to fulfil this. I've now got an update via the courier to say these won't be arriving until next week. That's my bank holiday weekend of golf ruined. Will stick with my local shops next time.

Update: Have now spoken to Hotgolf who have offered to make amends with a gesture of good will. Will update this review once they follow through.

Made amends for a delivery of irons that did include an invoice - apology accepted thank you 👍

I purchased a pair of Skechers golf shoes in febuary and last month found a prolem with them.I phoned hot golf and spoke to a lady in customer service,she could not be more helpful and sorted out the problem then and there

Ordered a SIM2 rescue wood. Great price, as leats, and got a 10% discount with a voucher code.
Have used Hotgolf quite a few times. Always been great on price and speed of order completion / delivery
Well recommended

I would recommend Hotgolf to everyone
Their customer service team is the best I have ever dealt with.
The courier service let them down by not delivering my golf battery,Hotgolf were brilliant,they explained everything to me and when they had their next shipment in they got straight in touch ,and dispatched another battery plus a complimentary pack of golf balls
I am one very very happy customer
A five star company and five star team

Ordered a Ping sensordry jacket and it was the best price around. Delivery was really quick, little hiccup on the sizing but all sorted with a quick phone call and product change without a problem. Replacement received and all good. I would highly recommend due to customer service being excellent. Many thanks

Ordered a set of clubs and a trolley on the Sunday received them on the Tuesday exceptional service although there was a free gift as part of the order which wasn't with the delivery this stopped a 5 star rating

This company should win an award for customer service excellence, A small problem arose regarding delivery,but a call to the frieindly customer service team had the problem fixed quickly.Would recommend Hotgolf to all golf enthusiasts,you will not be disapointed.

Been using Hot Golf for many years, they seem to get busier year on year but never let standards slip. Any problems are always sorted out. Great prices, good availability on products,wouldnt go anywhere else 👍

Their customer service was first rate.
Sorted out my problem with out fuss and quickly.

Had a claim on a shoe warranty and was dealt with in an efficient and professional way.
Thanks for the service.

Order some grips through ebay on 22nd March on a guaranteed 48hr Royal Mail delivery.

Should have arrived Thursday 24th, still not here Friday 25th 6.00pm.

Queried on ebay and all they did was send me the tracking number which I had already told them I had which states the Royal Mail don't have them.

Don't know about the quality tho their customer service and communication is pretty much useless.

No one willing to take responsibility and sort it out

Would advise to avoid, loads of other better companies out there.

Update 29th March

Somebody from hotgolf telephoned yesterday and apologised and advised they would refund my money. Told them that things get lost etc though my main issue is with their lack of updates and communication, which is really poor. No refund yet, no communication since to say what is happening. Ordered from clubhousegolf yesterday and delivered this morning, communication, quality and delivery excellent. Hotgolf really need to improve their communication, nothing annoys or frustrates a customer more than sellers not responding to emails.or queries.

Update 4th April.

Arrived 7 days late, returned it via their own returns label and told I would get a full refund.

Email today advising I was getting a refund of £58 when the value of the order
was £98.

The ineptitude and lack of accountability by this company knows no bounds...

I like this company but their website needs improving. What Bugs me (it may seem trivial) is the Filter option “it’s pointless”. So if I press on Shirts....You can then press filter, I tend to go to look by brand and then size. This saves me looking at shirt brands I’m not interested in our shirts that aren’t going to fit me. Well that’s how you expect a filter to work, but no.... not at Hotgolf. When I press on brands, this part works fine, it will bring the brand (Footjoy) I’m interested in. But you would expect when you next press size (I’m a large) the Footjoy shirts that haven’t got a large in that style to disappear from the screen. But no, all show a large in stock in all styles. It’s only when you press on the shirt you like, it asks you “what size” I then press large, just to be told “out of stock”. 🤦‍♂️ What’s the point of having a bloody filter if it doesn’t filter. This is why Hotgolf.co.uk is my 4th-5th option for online golf shopping. Get this fixed and you would be Top 2 and a 5 star.

I bought a waterproof cart bag last year and recently had a zip fail. No quibbles at all. Allowed a full credit against a different bag which was promptly despatched. Excellent service.