My car broke down on the M25 and could not be repaired in situ. I needed the car to be taken by the AA back to Tonbridge and Horsepower said they would take it. It arrived late on a Friday, they looke... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We’ve been looked after by Horsepower for many years now and never more so than with the recent purchase of our E-Class Mercedes. It is an absolutely stunning car and, as ever, the team at Horsepower... Zobacz więcej
Reakcja na opinię
I have used Horsepower services twice recently. On both occassions, they were polite and professional. I would be happy to use their services again in the future.
I don’t like the fact that I wasn’t refunded my deposit when I wanted to change my mind about buying that particular car. I actually changed my mind because the car was old now I can’t afford the in... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Dane kontaktowe
Unit 1 Sovereign Way, TN91RH, Tonbridge, Zjednoczone Królestwo
- 01732357182
- info@horsepower-motor-centre.co.uk
- horsepower-motor-centre.co.uk
4,5
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good price friendly staff however car…
Good price friendly staff however car purchased from them needed two new tires tracking and brakes within 500 miles
7 lipca 2025
Odpowiedź od Horsepower Motor Centre
Hi Fulton,
Thanks for your review. We’re glad you found the team friendly and the price fair.
The vehicle would have undergone a visual health check before handover, and anything found to be illegal or below standard would have been addressed as part of our usual process. We fully take on board your feedback and really appreciate you being open and honest with us and taking the time to do so.
We look forward to being of service to you with your future motoring needs as and when you next need us.
From all the team @ Horsepower 😊
Great service
Great service, very helpful and friendly staff who answer questions and fully explain things. Would and do recommend to everyone
30 czerwca 2025
Odpowiedź od Horsepower Motor Centre
Hi Donna,
Thank you so much for the lovely review! We're really glad you felt well looked after and that everything was clearly explained. Your recommendation means a lot to us — it’s the best compliment we can receive!
From all the team @ Horsepower 😊
Fantastic service
Fantastic service, excellent knowledge and the follow up was great too!
9 czerwca 2025
Odpowiedź od Horsepower Motor Centre
Hi Julia,
Thank you for the fantastic review! We're really pleased you were happy with the service and follow-up — and that our team’s knowledge made a difference. We really appreciate your support!
From all the team @ Horsepower 😊
Odpowiedź od Horsepower Motor Centre
Hi Tats,
Thank you for the great review! We're so pleased you were happy with the service and found the team helpful — that’s what we’re here for.
From all the team @ Horsepower 😊
Service and shock absorber replacement
Service and shock absorber replacement
All went smoothly with competitive pricing and good service and communication from Duncan and team
Thanks
16 czerwca 2025
Odpowiedź od Horsepower Motor Centre
Hi there,
Thank you for the great feedback! We're really pleased everything went smoothly with your service and shock absorber replacement. Duncan and the team will be chuffed to hear your comments — we always aim to deliver good value with clear communication.
Thanks again!
From all the team @ Horsepower 😊
Odpowiedź od Horsepower Motor Centre
Hi Karen,
Thank you for the kind words! We're so pleased to hear you had a great experience and are enjoying your new car. If you need anything in the future, just give us a shout – we're always happy to help.
From all the team @ Horsepower 😊
Odpowiedź od Horsepower Motor Centre
Hi Paul,
Thanks so much for the great feedback! We're glad the car lived up to your expectations and that our team made everything smooth. Wishing you many happy miles ahead!
From all the team @ Horsepower 😊
Danny was a godsend
Danny was a godsend from start to finish! I am delighted with Poppy my new red Abarth 500C.
The team are great at Horsepower and I love that if you take your car back to be serviced you get your MOT free.
5 czerwca 2025
Odpowiedź od Horsepower Motor Centre
Hi Kirsty,
What a lovely review – thank you! We’re so pleased you’re loving Poppy the Abarth! Danny will be over the moon to hear your kind words, and we’re glad our MOT-for-life offer added a nice bonus too. Enjoy every mile, and we hope to see you again for that first service!
From all the team @ Horsepower 😊
Proffesional team
6 czerwca 2025
Odpowiedź od Horsepower Motor Centre
Hi George,
Thank you for your review! We really appreciate the positive feedback and are glad you found our team professional.
From all the team @ Horsepower 😊
Excellent customer service great car…
Excellent customer service great car and served with a smile
2 czerwca 2025
Odpowiedź od Horsepower Motor Centre
Hi Hayleigh,
Thanks so much for your kind words! We’re thrilled you’re happy with the car and the service – always delivered with a smile 😊
From all the team @ Horsepower 🚗
I have been using Horsepower for many…
I have been using Horsepower for many years now and they have become like a family to me. Hardworking, Professional, Friendly, Efficient, Excellent Customer Service Skills. I wouldn't go anywhere else.
22 maja 2025
Odpowiedź od Horsepower Motor Centre
Hi Lynda,
What an absolutely lovely review — thank you! It means the world to us to hear that you feel like part of the Horsepower family. We truly value your continued support over the years and look forward to looking after you for many more to come.
From all the team @ Horsepower 😊
Helpful approach to car's condition
My car was given a good analysis of its condition. The staff were friendly and helpful.
2 czerwca 2025
Odpowiedź od Horsepower Motor Centre
Hi Derek,
Thank you for your kind words! We're really pleased you found our approach helpful and that the condition report gave you confidence. It was a pleasure to assist you.
From all the team @ Horsepower 😊
Odpowiedź od Horsepower Motor Centre
Hi Alex,
Thank you for the great review! We're really glad everything was quick and efficient for you — just how it should be.
From all the team @ Horsepower 😊
Really check vehicle with mechanic
Was told it had a full inspection only too find 2 tyres with bad cracks in wall of tyres wasn't impressed and asked for a new mot did not happen said it would when paid deposit
28 kwietnia 2025
Odpowiedź od Horsepower Motor Centre
Hi Chris,
Thanks for your feedback — we’re sorry to hear you were left disappointed.
To clarify for others reading, the vehicle you purchased was a 2009 Vauxhall Zafira, clearly advertised as a part-exchange to clear. It was one of our lowest-priced vehicles, and the listing did not state a new MOT would be provided — unlike many of our other vehicles where this is included. Instead, the advert clearly stated it had a long MOT until January 2026.
All our cars are available for inspection without pressure — we don’t do pushy sales. You're handed the keys and given space to look the car over at your own pace. This Zafira had been used reliably as an emergency loan car by our own staff and customers, and was safety-checked before sale. The tyres were legal and MOT-compliant at handover. Age-related sidewall cracking can sometimes appear on older tyres, but unless excessive, it doesn’t warrant replacement or result in an MOT fail.
That said, if it’s purely peace of mind you’re after, feel free to pop back in — we’re always happy to help and can do you a deal on new tyres if that would help you feel more confident in the car.
From all the team @ Horsepower 😊
Professional & Friendly
Professional, friendly service throughout. The video feedback of my car was a great touch! Highly recommended.
16 maja 2025
Odpowiedź od Horsepower Motor Centre
Hi Jorge,
Thank you for the great review! We’re really pleased you enjoyed the service and found the video feedback helpful — it’s a feature our customers really value. We appreciate the recommendation and look forward to seeing you again in the future.
From all the team @ Horsepower 😊
helpful and friendly
As usual, they were helpful, professional and friendly. A good job done.
16 maja 2025
Odpowiedź od Horsepower Motor Centre
Hi Mr Hyde,
Thank you for the kind words — it’s always a pleasure to see you! We’re glad you were happy with the service once again, and we really appreciate your continued support.
From all the team @ Horsepower 😊
Avoid
Update edit. Following response, no you have not directly refused to help but ignoring calls and not responding amounts in my view to the same thing. The ball was left in your court to contact us to arrange to bring the vehicle back and after several calls have still not done so. There are a number of other things I could say but do not want to get into a text argument on here. Call me, you have my number!
Purchased vehicle from them in March, had a system notification come up within 2 weeks. Asked to bring the car back to check and was told they had cleared the message it was a service message which had probably not been cleared after their presales service. Drove away and error back on within 1 mile. Returned a day or so later and told it was an oil level/pressure switch fault. Loaned a car and left it there. Supposed to call us to say it was fixed. After many calls over several days with no reply, we were told car is ready to collect. Picked up and again within a mile error light back on. Back to garage next day to be told don't worry it's a pressure switch fault, can keep driving it will be fine and we will call you when part is in to fix. Month later, still no return call even after contacting them to book in. After first return checked oil level which was early up to the x, danger mark on the stick. They drained some oil, but it seems odd that on a service they would overfill to that degree. Have given up contacting them now as it seems that once sold they really don't care. Pretty much the same as most, but not all used car dealers. Shame as the car is quite nice. Certainly would not recommend to another
17 maja 2025
Opinia niezależna
Odpowiedź od Horsepower Motor Centre
Hi John,
Thank you for your review, and we're genuinely sorry to read your comments.
We do appreciate this situation has been frustrating and agree that communication could have been better at times — for that, we apologise. However, we would like to clarify a few points for accuracy.
After you reported a warning message shortly after collection, we invited you back and investigated the issue at no charge. The initial dashboard message was cleared, as it related to a previously completed service, but when it reappeared, we carried out a deeper inspection and diagnosed a pressure switch fault. You were provided with a loan car while we looked into this further.
The fault in question is not one that presents any immediate risk to engine health, and this was explained to you at the time. However, we completely understand your concern and accept that the delay in getting the part fitted has caused disappointment.
Regarding the oil level, the vehicle was serviced and filled to spec, but we did reduce the level slightly when it was brought back in — just to err on the side of caution. These aren’t mistakes we take lightly, and we’re always happy to re-check anything a customer is concerned about.
We haven’t refused to help you at any stage, and we’re still happy to resolve the outstanding pressure switch fault if you'd like to return. We’d much rather sort it than leave you feeling disappointed.
Please do feel free to get in touch directly — we’re here to help.
From all the team @ Horsepower 😊
Odpowiedź od Horsepower Motor Centre
Hi Carolyn,
Thank you so much for the kind words! It’s always a pleasure to see you, and we’re really pleased to know you continue to trust us for your motoring needs.
From all the team @ Horsepower 😊
Great garage for servicing vehicles
Great garage for servicing vehicles. Been round the houses as we are not local, but ended up back here.
6 maja 2025
Odpowiedź od Horsepower Motor Centre
Hi Wes,
Thanks so much for the kind words! We’re really pleased to hear that, after trying a few places, you ended up back with us — it means a lot. If there’s anything else we can help with in the future, just give us a shout.
From all the team @ Horsepower 😊
I brought a Porsche off this company…
I brought a Porsche off this company the sales person was very helpful gave me a fair price for my old car. When I took the Porsche out with Jason I did say that the clutch is really high but he said that is normal for a Porsche. I brought the car picked it up a day later then they said due to they hadn't got the car ready not a problem. Once I got the car home the remote on the keys didn't work so I phoned Jason and he said don't worry we will sort them out. He said send me one key at a time so I did. In the mean time the clutch was getting worse so I took to a local garage to Neto get it checked he confirmed that the clutch is slipping but he did do clutches on Porsches. So I messaged Jason he said don't worry under warranty so arranged to take to take the car back which is a nightmare as I love 35 miles away. But took car in a bloke took the car out and when he came back he told me he had done 120 mile hour in it and it doesn't slip told me it was me. Which it wasn't. I asked Jason about my key as they had had it for 2months he gave it to me.
Took care of away clutch still slipping in my eyes got home key still didn't work.
So emailed Jason no reply took care of to Porsche they confirm clutch slipping and also to fix the key you have to have car. So I emailed Jason again and again and still no reply. The warranty they give has run out and I'm no facing a bill of 2.5 k for a new clutch.
Thanks
I have been I n contact since the start but just been ignored since my last vist.
In response to your answer
If you knew that you needed the car for sorting the key why did you ask me to send it to you for you to sort out and you had it for 2 months.
Also there was no mention of the car being a part x and to u was selling a discounted price it was the same price as loots of others of the same age.
Also to ur mechanic said the clutch was fine yet two other garages said it did.
And so has Porsche.
I know the car is 25 years old and I do expect problems. But not when I had already said and it came with a warranty.
16 listopada 2024
Opinia niezależna
Odpowiedź od Horsepower Motor Centre
Hi Lea,
Thanks for your feedback. We’re sorry to hear you’ve been left disappointed and would like to take this opportunity to clarify a few points for anyone reading.
The Porsche you purchased was a 24-year-old, part-exchange-to-clear vehicle, priced accordingly to reflect its age and condition. It was prepared with a fresh MOT and service, and you were given all the time you needed to inspect and test drive the car before making your decision. During that time, you raised the high clutch biting point, and we explained this is common on first-generation Boxsters — it’s a known characteristic and not a fault in itself.
Shortly after purchase, you raised an issue with your key fob. We asked you to send the key to us because you initially described what sounded like a battery fault, not a programming issue. We replaced the battery and returned the key, unaware at that stage that Porsche keys require the car to be physically present to complete programming — something you later had confirmed directly by Porsche. Had we known this upfront, we’d have advised differently, but we did try to help in good faith and at no cost to you.
You later raised concerns about the clutch possibly slipping. We invited you to return the vehicle and carried out a full road test — at no charge — and found no evidence of clutch slip at that time. While we acknowledge that other garages have since given a different opinion, clutch wear is a wear-and-tear item and can deteriorate quickly depending on driving style, especially on a performance car like a rear-wheel-drive Porsche. This isn’t unique to our car — it’s simply the nature of older sports cars and part of the reality of ownership.
While your warranty has now expired, we’re still happy to assist with programming your key properly if you’d like to return with the vehicle, as Porsche themselves advised is required.
We’ve never turned you away and have always been willing to assist. It’s disappointing to be accused of ignoring you when we responded, booked the car back in, carried out a free inspection, and tried to support with the key. While we understand your frustration, we believe your review does not reflect the full picture or the support you were given.
We do genuinely wish you all the best with your Porsche and hope it brings you enjoyment going forward.
From all the team @ Horsepower 😊
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