Asked for a custom made cardigan due to being 6ft , I was reassured that the style I had chosen would accommodate me. And it certainly did !! Arrived beautifully packaged and it was even more beauti... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Worth the wait for. Absolutely gorgeous Bruna colossal knit cardi.It will compliment my entire wardrobe. So thrilled. Hope Macaulay kept me informed throughout the wait via email. The knit was pac... Zobacz więcej
Reakcja na opinię
The item was a special gift for my granddaughters graduation. It arrived within the time given and was as expected, amazing. A very overwhelming gift well received. Thank you for making my granddaught... Zobacz więcej
Reakcja na opinię
I was disappointed at the packaging it came in after seeing the videos in a lovely box mine was in a cheap looked like used cardboard box with brown tape all around. The label was quite blurry with ca... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Hope Macaulay, we blend innovation with tradition to create feel-good knitwear that is handcrafted and mindfully made. We proudly celebrate local craftsmanship in our home of Northern Ireland. Hope Macaulay is a family-run, woman-owned contemporary luxury fashion brand, founded by textiles designer Hope Macaulay on the beautiful North Coast of Northern Ireland. Just two years after graduating, Hope Macaulay emerged in 2020 as an inspiring, slow fashion, global brand, hailed by the fashion world as dopamine dressing. What began as Hope knitting alone in her bedroom has expanded into a team of 20 skilled knitters working from home across Northern Ireland, helping keep the traditional cottage industry alive. Hope is best known for her creation of the signature statement piece, the Colossal Knit Cardigan. Unable to find pieces to make from other’s knitting patterns, she developed her own method, just by using her hands. By mastering a unique knitting technique that uses no needles, Hope has trained her knitters to create her designs, her favourites made from sustainably sourced materials like luxury merino wool. Hope’s energetic and surreal designs have been featured in major fashion publications, such as Vogue, GQ, Sports Illustrated, Vanity Fair, and the New York Times, and have adorned celebrities including Gigi Hadid, Naomi Osaka, Jennifer Hudson, Black Pink’s Lisa and Rosalía. Her influence and dedication to mindful, local craftsmanship has also earned her a spot on the prestigious Forbes 30 Under 30 list. Despite the rapid growth and international acclaim, Hope remains dedicated to her roots in Northern Ireland. She continues to support local women by providing them with meaningful work and maintaining a close-knit supply chain. Hope Macaulay is a brand that not only celebrates wearable pieces of art, but also embodies a heartfelt commitment to community and sustainability.
Dane kontaktowe
233 Loughan Road , BT52 1UD, Coleraine, Zjednoczone Królestwo
- customercare@hopemacaulay.com
- hopemacaulay.com
4,7
Doskonała
339 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
It took a long time to get the vest
It took a long time to get the vest, which was disappointing, and I had to pay a big duty when it arrived. I also thought it would be a lovelier pink instead of the very bland pink that it is.
Oh well......
9 stycznia 2026
Odpowiedź od Hope Macaulay
Hi there, thank you for your feedback. As each piece is handmade to order, production times are longer than standard retail. Import duties are set by local customs and unfortunately outside of our control.
We’re sorry to hear the colour wasn’t quite what you expected — tones can vary slightly due to hand-dyed yarns and screen differences. Please feel free to contact our team directly and we’d be happy to help.
Best,
Hope Macaulay Team
A lovely and nicely unusual sweater
A lovely and nicely unusual sweater, and beautifully packed. Great communication and would highly recommend this seller.
12 stycznia 2026
Odpowiedź od Hope Macaulay
We’re delighted to hear you loved your sweater and the packaging, and that you had a great experience with our communication. Thank you so much for your lovely review!
The product is stunning could not be…
The product is stunning could not be happier with my cardigan.
12 stycznia 2026
Odpowiedź od Hope Macaulay
Thank you so much for your kind words and support! :)
What a fantastic piece of knitwear and…
What a fantastic piece of knitwear and one of a kind designs from hope, great customer service and delivered in good time after initial order, bought a cardigan for my wife and she loves it, thanks to the person who knitted my order, brilliant job.
9 stycznia 2026
Odpowiedź od Hope Macaulay
We’re delighted to hear how much your wife loves her cardigan and that you had a great experience from ordering through to delivery. Thank you so much for your lovely review and support!
Excellent Gift
A gift for my wife and she is over the moon with the cardigan. Thank you!!
15 stycznia 2026
Odpowiedź od Hope Macaulay
Hi Andy, we are so happy to hear this! Thank you so much for your kind words and support.
I had ordered 3 pieces and all three…
I had ordered 3 pieces and all three are super fabulous, just received them today, I am in love with them already, super chunky but also super comfy . Lots of love to Lynda and Lesley who made them . And lots of love to Hope and the entire team . Can’t wait to wear them outside… and receive lots of compliments.
9 stycznia 2026
Odpowiedź od Hope Macaulay
Thank you so much for this incredible review! We’re thrilled to hear how much you love all three pieces. Your kind words mean so much to us and we’ll be sure to pass on the love to Lynda and Lesley who will be so delighted to hear this. Thank you also for your support of Hope and the entire team. We can’t wait for you to wear them out and enjoy all the compliments!
I love my jumper fits well fantastic…
I love my jumper fits well fantastic thank you carol xx
9 stycznia 2026
Odpowiedź od Hope Macaulay
Michelle, thank you so much for your lovely review! We will let Carol our knitter know that you loved the knit she made :)
Thank you Hope and Macauley my wife…
Thank you Hope and Macauley my wife loves the big stitch woolly cardigan she received as you said it would take 4 to 5 weeks to make and here it is on time again thank you for your services
Giuseppe
8 stycznia 2026
Odpowiedź od Hope Macaulay
Thank you so much, Giuseppe. We’re absolutely delighted to hear that your wife loves her big-stitch woolly cardigan. It’s wonderful to know it arrived right on time, just as promised. Thank you again for your kind words and support!
What an amazing cardigan
What an amazing cardigan. I could track my order through the whole process. When it arrived I could not believe how stunning the cardigan is, the quality is awesome.
8 stycznia 2026
Odpowiedź od Hope Macaulay
Thank you so much for your order and support! We are glad our Knitter Tracker helped you track your order from knitter to delivery. Each cardigan is handmade with great care, so feedback like this truly makes our day.
Truly special
Truly special, wonderful company. Exceptional work and the people who staff their customer service couldn't be kinder or more helpful. 10/10
29 grudnia 2025
Odpowiedź od Hope Macaulay
Nicole, thank you for such a lovely review! :)
Excellent thread excellent design very…
Excellent thread excellent design very cozy I love it
1 grudnia 2025
Odpowiedź od Hope Macaulay
Thank you very much for your order and review!
The wool is the softest I have ever…
The wool is the softest I have ever come across, the colour is as good as the photo on the website. I have wanted one of the colossal knit cardigans for a while and decided to treat myself for Christmas. The issue I have is with the fit. In all clothes I order a small and I did so this time, I’m 173cm, I don’t have exceptionally long arms but this cardigan is only just long enough. I toyed with the idea of exchanging it for the M/L but it will be expensive for the return postage and I was worried about the next size up being overly large. The problem at this price point is the expectation that it will be perfect and it’s not,
28 listopada 2025
Odpowiedź od Hope Macaulay
Thank you for your review. We’re so pleased you love the softness and colour of the wool. We’re sorry the fit wasn’t quite right for you. We always encourage customers to get in touch for sizing advice before ordering and we’re more than happy to help. Your feedback is noted and appreciated.
Got to try then buy
This is my third cardigan ( although hubby doesn’t know about the second one ) I love the quality and the colours. It took me a wee while to get used to the weight but just absolutely love every item. Hope the next pop up shop is Glasgow
5 grudnia 2025
Odpowiedź od Hope Macaulay
That's amazing! Your secret is safe with us. Thank you so much for your continued support and for the lovely review
Customer service dropped a stitch.
I chased re no delivery just kept saying can't get hold of royal mail.
I have asked them to resend its only a bag and a comb th and god not an expensive cardigan.
Royal mail won't talk to me as im not sender.
25 listopada 2025
Odpowiedź od Hope Macaulay
Hi Julie, apologies for this. Your package seems to have gotten lost by the courier. We have shipped out a new package for you. Let us know if you have received it.
Really disappointed as I wish to…
Really disappointed as I wish to arrange exchange and no one has acknowledged my emails, aftercare service could be better.
6 grudnia 2025
Odpowiedź od Hope Macaulay
Hi Fiona, we accept returns and exchanges. We have received your return and have shipped out your new item.
Such a treat!
The cardigan I ordered feels like a very special treat, beautifully hand made and lovely colours. It arrived sooner than I expected so even better.
28 listopada 2025
Odpowiedź od Hope Macaulay
Hi Clare, we are so happy to hear that you love your cardigan and that the delivery was swift! Thank you so much :)
Great experience
Great experience, item was wonderful, fast delivery and good communication
27 listopada 2025
Odpowiedź od Hope Macaulay
Thank you so much for your lovely review! :)
My beautiful cardigan arrived in the…
My beautiful cardigan arrived in the time stated it’s absolutely stunning 🤩
27 listopada 2025
Odpowiedź od Hope Macaulay
We are so happy to hear this! Thank you so much and enjoy your new handmade cardigan :)
I love Hope Macaulay
I love Hope Macaulay! Their customer service is excellent. Their products are very high quality. I highly recommend purchasing from Hope!
13 listopada 2025
Odpowiedź od Hope Macaulay
Hi Kristen, we are so pleased you are happy with our service and knitwear pieces ❤️
Can't fault them, excellent products and service
Beautifully made, really unique and ethical to boot.
7 listopada 2025
Odpowiedź od Hope Macaulay
Thank you Danielle ❤️
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