Hope Fashion Recenzje 

3568
•
Wynik TrustScore: 4 na 5

3,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Bonjour j’ai commandé sa fait 10 jours aucun signe de livraison j’arrive même pas suivre l’avancement de mon colis car j’ai l’impression qu’ils ont désactivé mon compte j’arrive plus à y accéder alors... Zobacz więcej

Oceniono na 5 z 5

I discovered Hope Fashion through another company I trust and was excited by Hope’s designs and ethos. I have bought a few pieces which have fitted, been worn and enjoyed. I’m small petite size but Ho... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My first order from Hope and it certainly won't be the last! Fantastic customer service (hand written post card was a lovely touch!) Delivery was very quick - within 24 hours. The herringbone coat is... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fantastic foundation wide legged trousers and long sleeved top and gorgeous soft blouson jumper. As ever, promptly despatched by Hope with a hand written note. These clothes are very good quality and... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep odzieżowy

Napisane przez firmę

Hope is a collection of elegant, relaxed fashion pieces that will make all women look and feel beautifully confident. Fashion should be fun and Hope has a contemporary simplicity that allows you to get on with being a busy, sociable woman, while still looking effortlessly stylish.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

4 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(3568)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Love it all!!

I have bought many items from Hope Fashion and I have never been disappointed! Everything is high quality, so comfortable and I always get positive comments from friends when I wear something from Hope. Delivery is prompt and on the rare occasion I’ve had to return something, it’s been easy to do and refund quickly made.

17 stycznia 2023
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Odpowiedź od Hope Fashion

Dear Sharon,

Thanks so much for your continued support and the time you've taken to write such a wonderful review,

Warm wishes,

Amanda

Oceniono na 5 z 5

My wardrobe is now around 80% Hope…

My wardrobe is now around 80% Hope Fashion. I wear at least one piece every day.
Their clothes are fantastic quality. They can be worn endlessly and still look amazing.
For anyone looking at Hope on the website, I would say don’t solely rely on photos. How the clothes feel and fit is what sets Hope apart. Personally I recommend the asymmetric pleated skirts, (I have 4 colours!),the over sized blazer and the black loop hem skirt…. My personal favourite.
The foundation wear is amazing, perfect for travelling.
Also I cannot speak highly enough of the Hope team. It’s a passion, and I’ve caught it too!!!

21 stycznia 2023
Opinia niezależna
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Odpowiedź od Hope Fashion

Dear Rachel,

What an amazing review!

We all read our Trust Pilot reviews as it's a very honest account and independent of how people feel about what we do. So thank you so much Rachel for this glowing review, and thank you for your ongoing orders and support,

With very best wishes,

Amanda

Oceniono na 5 z 5

Fantastic!

Speedy delivery, beautiful clothes, lovely packaging and sweet handwritten note in my parcel. Will absolutely Order again!!

17 stycznia 2023
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Odpowiedź od Hope Fashion

Dear Erin,

Thanks so much for such a glowing review! We very much look forward to you shopping with us again,

Warm regards,

Amanda

Oceniono na 5 z 5

Consistently reliable

Again, the product arrived very quickly. The cape coat is so versatile-a nice roomy fit so you can layer up for the cold or just enjoy the swing of it!
I also have to say, it was another great sale bargain, I couldn’t have afforded it normally. A classy treat!

18 stycznia 2023
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Odpowiedź od Hope Fashion

Dear Lindsay,

Thanks for ordering The Cape Coat in our Sale, as you say a fabulous style! I hope that you love wearing it.

Kind regards,

Amanda

Oceniono na 5 z 5

Foundation Pieces.

The foundation pieces I bought are timeless classics and something I have thought about purchasing for a while. I saw them in the sale and thought 'now is the time'. They are excellent quality and pieces you can dress-up or down as you need. Excellent quality and they were delivered within 3 days of ordering. I can see years of happy wearing ahead.

17 stycznia 2023
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Odpowiedź od Hope Fashion

Dear Elizabeth,

It is wonderful to read your review about our Foundation collection! We're delighted you are so happy, and thank you for writing to us.

Very best wishes,

Amanda

Oceniono na 5 z 5

Style and comfort in one versatile jacket.

The oversized tweed jacket is comfortable, warm and light enough to wear whilst driving. It goes well with jeans or smart trousers and will doubtless be a staple of my wardrobe for many years to come.
Well done Hope, another winner! Thank you

18 stycznia 2023
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Odpowiedź od Hope Fashion

Dear Josie,

Thanks for another wonderful review, we're delighted that you love The Oversized Blazer,

Warm wishes,

Amanda

Oceniono na 3 z 5

really wanted to support this business…

really wanted to support this business and looked forward to receiving my order which arrived in good time. Unfortunately none of the clothes turned out to be suitable and I provided written feedback on the return label but sadly no-one acknowledged it or contacted me further. meantime despite being bombarded with marketing emails urging me to shop new products the website remained the same with no new items to view so I unsubscribed and now have had yet another email inviting me to review ........Within 24 hours of leaving my review Amanda has provided a pleasant, though generic, response to it which sadly lacks any real sense of engagement with me as a customer.......

10 stycznia 2023
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Odpowiedź od Hope Fashion

Dear Sue,

Thanks for taking the time to leave a review.

I was so sorry to read that you have unsubscribed and have not had the best shopping experience with us. We pride ourselves on outstanding customer service so we feel so disappointed to read your review.

Firstly thank you for placing such a large order, and sorry that none of it was suitable and you had to return. We appreciate that you took the time to explain why you returned and I can only apologise that we didn’t reply to you. We’re a small all female team working hard to grow our business, our warehouse is part of our office and we all work in the warehouse so sorry that this was missed.

We start to launch our new SS23 collection from the end of March, we bring the new collection in when people are ready to wear it rather than having Spring styles available now when the weather is so cold, so we won’t have any new styles until then, hence the focus on clearing our Sale.

If there is anything we can do to tempt you back then please let us know, and apologies again that you felt you had to unsubscribe.

Very best wishes,

Amanda

Oceniono na 5 z 5

Fast delivery

Fast delivery, great under foundation garment, will shop again with hope

11 stycznia 2023
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Odpowiedź od Hope Fashion

Dear Jane,

Many thanks for ordering The Foundation Long Sleeve Scoop Neck Top - Plum, it's great to hear that you are happy with it and we very much appreciate your pledge to shop with us again,

Kind regards,

Amanda

Oceniono na 5 z 5

Latest Purchases

ease of ordering Speed of delivery. Quality of product

16 stycznia 2023
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Odpowiedź od Hope Fashion

Dear Sharon,

Thank you for your order and five star review!

Warm wishes,

Amanda

Oceniono na 2 z 5

Disappointing customer service. …

Well first off they delivered the wrong item; the dress instead of the skirt. I liked the dress, it was good quality and suited me and, tbh it was a pain to send it back. I contacted customer services via email to ask for a price adjustment. The dress was actually cheaper than the skirt. Nothing! I waited over a week to give them chance to get to my email but ….. still …… nothing. Despite the fact that my order came with all these handwritten notes asserting that customer service was personalised, no one got back to me. Disappointed.

17 stycznia 2023
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Odpowiedź od Hope Fashion

Dear Gillian,

Thanks for taking the time to leave a review.

I'm so sorry to read your review of your shopping experience with us. I look after all our Customer Services as well as our Founder Nayna. I can't see any emails from you in our Customer Service inbox at all so apologies for not replying. We pride ourselves on our service and reply to all our emails within 48 hours, usually within a few hours 7 days a week, and to that end have had over 3000+ 5* reviews.

I have emailed you directly regarding refunding the £3.50 price difference between the skirt and the dress. I can only apologise that we sent you the wrong style.

I do hope that you feel you will be able to shop with us again.

Very best wishes,

Amanda

Oceniono na 4 z 5

Ordered 2 sale items which arrived the…

Ordered 2 sale items which arrived the next day so very impressed with delivery service. Unfortunately, I had to return a cardigan which was very large (in spite of being labelled as small). I am just over 5 foot tall, weigh around 55 kg and was absolutely swamped by the cardigan. Rather disappointing but, at least, the returns procedure was easy. This is my first purchase from Hope so a little worried about sizing if I buy again

12 stycznia 2023
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Odpowiedź od Hope Fashion

Dear Janet,

A very warm welcome to Hope and thank you for ordering from us.

I'm sorry that not all your order worked for you. We do offer sizing 8-20 but many of our sizes are dual sized. However we do offer free styling advice, via the phone or Zoom or face to face in our showroom. I know the latter wouldn't work for you being in Chichester however we are more than happy to explain the best fit for you, just get in touch.

Very best wishes,

Amanda

Oceniono na 5 z 5

Superb as usual

Great swift order & fast delivery too.
As usual great quality too x great to purchase from you again x

8 stycznia 2023
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Odpowiedź od Hope Fashion

Dear Mary,

Thanks for such a glowing review!

Kind regards,

Amanda

Oceniono na 5 z 5

Fantastic quality,colours and fit

Fantastic quality,colours and fit. Very happy. Speedy delivery too!

14 stycznia 2023
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Odpowiedź od Hope Fashion

Dear Sarah,

It's great to read you're such a happy customer, thanks for your order and letting us know,

Best wishes,

Amanda

Oceniono na 5 z 5

A swift delivery

A swift delivery; lovely personalised messages in the parcel; fabulous skirt (I need to have it shortened a bit though as am only 5ft! 😂)

13 stycznia 2023
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Odpowiedź od Hope Fashion

Dear Jill,

We're delighted that you love The Tiered Ruffle Skirt - Black, many thanks for our review and order.

Very best wishes,

Amanda

Oceniono na 5 z 5

Unique, quality clothing

I really enjoy looking at what Hope Fashion has to offer. I like classic clothes but I also like quirky clothes but nothing too outrageous. Hope Fashion gives me this along with great quality that lasts.

10 stycznia 2023
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Odpowiedź od Hope Fashion

Dear Amanda,

Thank you for such a fabulous review, we love it!

Best wishes,

Amanda

Oceniono na 5 z 5

Great service

Great service, excellent communication and very prompt delivery. Unfortunately product was not suitable but free returns process is excellent and so easy.

10 stycznia 2023
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Odpowiedź od Hope Fashion

Dear Christine,

Many thanks for taking the time to leave a five star review, and I hope that you love the next styles that you order. We really appreciate your kind words.

With best wishes,

Amanda

Oceniono na 5 z 5

really quick arriving

really quick arriving, nicely packed and a message from Kerry this time. Thank you

12 stycznia 2023
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Odpowiedź od Hope Fashion

Dear Helen,

As always thank you for your continued support and five star review.

Warm wishes,

Amanda

Oceniono na 5 z 5

Excellent service from Hope

Excellent service from Hope, again. No so from DHL, as previously did not deliver when they said and no update for several days.
Love the dress, sadly the skirt was lovely but did not fit me.

9 stycznia 2023
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Odpowiedź od Hope Fashion

Dear Gillian,

Thanks so much for the time you have taken to write to us, I'm sorry that DHL did not live up to expectations.

Kind regards,

Amanda

Oceniono na 4 z 5

Back in stock item email…

Had an email to say my sale item was back in stock. Immediately placed an order that was accepted and payment made. Only to have an email a week later saying it was out of stock and a refund was made. I was very disappointed as I wanted the item and had bought items previously from store on line. Quick communication the next day and the shop contacted me as they had found another item which I paid for and was despatched straight away.

11 stycznia 2023
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Odpowiedź od Hope Fashion

Dear Heather,

Thanks for taking the time to explain our shopping experience to you and I'm glad we managed to get The Sequin Trouser - Anthracite to you in the end!

With very best wishes,

Amanda

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