My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... Zobacz więcej
Reakcja na opinię
Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... Zobacz więcej
Reakcja na opinię
Job ref. 958500-1 Arrived on time. Fitter was polite and respectful of property. Work finished in good time. Didn’t do unnecessary work and gave good advice about preventative measures which we took... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Usługi gazownicze
- również w kategorii:
- Dostawca bojlerów
- Elektryk
- Hydraulik
- Instalacje przeciwpożarowe
- Inżynier gazownictwa
Informacje przekazane przez różne źródła zewnętrzne
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
Dane kontaktowe
Queen Street 24, M2 5HX, Manchester, Zjednoczone Królestwo
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4,3
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good engineer
Good engineer. Very knowledgeable and polite. Really satisfied with the overall service
2 maja 2023
Opinia niezależna
Odpowiedź od HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Engineer was very helpful and fixed the…
Engineer was very helpful and fixed the problem
27 kwietnia 2023
Opinia niezależna
Odpowiedź od HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.
Thanks for being a Home Response customer.
Kind Regards,
Home Response 360
Very efficient engineer did my annual…
Very efficient engineer did my annual boiler service, checked everything and have good feedback to any questions I had.
27 kwietnia 2023
Opinia niezależna
Odpowiedź od HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.
Thanks for being a Home Response customer.
Kind Regards,
Home Response 360
Odpowiedź od HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360.
Boiler Service
I had a boiler service arranged. The engineer called 30 minutes before and arrived on time. Found a small issue which he explained. He was very polite and professional.
14 kwietnia 2023
Opinia niezależna
Odpowiedź od HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.
Thanks for being a Home Response customer.
Kind Regards,
Home Response 360
very clean tidy polite engineer who…
very clean tidy polite engineer who explained process
21 kwietnia 2023
Opinia niezależna
Odpowiedź od HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.
Thanks for being a Home Response customer.
Kind Regards,
Home Response 360
The appointment was for the annual boiler service
The appointment was for the annual boiler service. The engineer was professional and knowledgeable and I would have no hesitation in having him back to do further boiler servicing for me in the future.
13 kwietnia 2023
Opinia niezależna
Odpowiedź od HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.
Thanks for being a 247 Home Response customer.
Kind Regards,
Home Response 360
the engineer who called to service our…
the engineer who called to service our boiler ,was very friendly and respected our property and a credit to your company
30 marca 2023
Opinia niezależna
Odpowiedź od HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Engineer very polite and friendly quite…
Engineer very polite and friendly quite funny made the experience a pleasure
23 marca 2023
Opinia niezależna
Odpowiedź od HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Great service
I received a phone call yesterday morning and an engineer came in the afternoon. Very quick service. I was amazed. Michael McMullan the engineer has a great personality. I am new customer so I am very happy.
24 marca 2023
Opinia niezależna
Odpowiedź od HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Michael’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response 360 customer.
Kind Regards,
Home Response 360
Absolutely fantastic
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unlike others who rush. His name was Aqeel Arshad. Im not sure of surname but his first name was definitely akeel. Thanks mate, you were wonderful.
23 marca 2023
Opinia niezależna
Odpowiedź od HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Aqeel’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response 360 customer.
Kind Regards,
Home Response 360
A great engineer
A great engineer. Answered all my questions, was very easy to communicate to. Left the flat nice and tidy. Got everything done very quickly. Called me 35 minutes in advance to inform me of his visit.
16 marca 2023
Opinia niezależna
Odpowiedź od HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Service engineer was excellent
15 marca 2023
Opinia niezależna
Odpowiedź od HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
He was very polite man and a hard working man
He was very polite man and hard working man
16 marca 2023
Opinia niezależna
Odpowiedź od HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Regular updates via e-mail and txt.
Regular updates via e-mail and txt.
Engineer phoned 10mins ahead of appointment to confirm en route.
Work completed quickly with minimum disruption.
Only problem was the original 10 hour slot for the appointment - needs to be between 08.00/13.00 or 13.00/18.00.
16 marca 2023
Opinia niezależna
Odpowiedź od HOME RESPONSE 360
Dear,
Thanks for your review. We’re pleased that you were satisfied with the work of our engineer. That’s great to read.
Overall though it’s clear that we didn’t get everything right and we’ll ensure that we share this feedback with the right teams to make sure that we improve.
Kind Regards,
Home Response 360
Engineer was excellent second time I’ve…
Engineer was excellent second time I’ve had to claim and was even easier than the first time
17 marca 2023
Opinia niezależna
Odpowiedź od HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
A brilliant engineer and very…
A brilliant engineer and very professional
11 marca 2023
Opinia niezależna
Odpowiedź od HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
Home Response 360
Friendly and efficient service.
15 marca 2023
Opinia niezależna
Odpowiedź od HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Odpowiedź od HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
Home Response 360
Odpowiedź od HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.