Home of Wool Recenzje 

133
Wynik TrustScore: 4.5 na 5

4,5

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Oceniono na 5 z 5

We've bought a wool play mat for our baby. She's very happy when she plays on it. We love it that it has custom dimentions and perfectly fits in the living room giving maximum room for the baby. We... Zobacz więcej

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Oceniono na 5 z 5

Easy to work with despite the distance, Home of Wool fulfilled all of its obligations to us. The mattress itself (4 inches) is very comfortable and is what we had been looking for -- a firm mattress t... Zobacz więcej

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Oceniono na 2 z 5

Product: Ok. Very heavy, so hard to regularly turn, which is required with wool mattresses. You need 2 people to move it. Price: Overpriced. Purchased similar product from another brand made in USA.... Zobacz więcej

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Oceniono na 5 z 5

I ordered four mattress toppers in two different sizes from Home of Wool and am happy with them! I was looking for natural wool materials for the health of my family. I also received excellent custo... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep z materacami
  2. Sklep z pościelami

Napisane przez firmę

Truly natural wool mattresses, bedding, decor, and baby products. One-of-a-kind, bespoke, and handcrafted personally for you using nature's finest fibers. Combining centuries-old artisanal traditions with unparalleled craftsmanship, to give you extraordinary comfort and a healthy environment at home.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

133 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(133)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 36

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Oceniono na 5 z 5

The service I experienced was helpful

The service I experienced was helpful, supportive and responsive. They wanted to make sure I received the best product for my needs, even asking for pictures to make sure they understood where my seat cushions were to go and that they would be the right size. I was very impressed with their service.

25 listopada 2023
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Odpowiedź od Home of Wool


Thank you so much for the kind review, Andrea! It is a great pleasure to know our work is appreciated!

Oceniono na 5 z 5

Great communication

Great communication, and beautiful product.

4 stycznia 2024
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Odpowiedź od Home of Wool


Thank you so much for the kind review, Ellen! It is a great pleasure to know our work is appreciated! :)

Oceniono na 5 z 5

Impressive Experience

We were really impressed with our experience purchasing a cushion for a small window seat. Right away Home of Wool demonstrated their attention to detail in that they noticed a small detail in the picture included in our order and they directly contacted us to verify what we wanted. Impressive! The final product not only looks great but fits perfectly and exudes quality. We will definitely order again when we're ready for another project and we heartily recommend them to friends and family!

30 października 2023
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Odpowiedź od Home of Wool

Thank you for your kind words, Kristine! We are so happy to hear you love our creation! :)

Leaving such a wonderful review is priceless support for us! We truly appreciate it! Recommendations from customers have been and still are one of the reasons more and more people decide to trust us. This helps us keep growing.

We would be delighted to help with anything else in the future.

Warmly,
Rosica

Oceniono na 5 z 5

Excellent product

Excellent product and ordering experience.

11 grudnia 2023
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Odpowiedź od Home of Wool

Thank you for taking the time to drop us a line to share your positive feedback, Sabo! 😊
We truly appreciate it!

Oceniono na 5 z 5

I love all of my Home Of Wool products

I love all of my Home Of Wool products! We have two mattresses, headboard, cushions, duvets, blankets and pillows for the whole family! My boyfriend has an allergy from home dust and after he started to sleep on the mattress with wool fill, his discomfort just stopped!
All products are handcrafted and very beautiful!

14 lutego 2024
Opinia niezależna
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Odpowiedź od Home of Wool

Thank you so much for the review, Елисавета! We truly appreciate your kind words!

Oceniono na 1 z 5

Impossibile fare il reso

Impossibile fare il reso, è inaccettabile dover pagare così tanto per un reso

11 grudnia 2023
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Odpowiedź od Home of Wool

Hello Angela! According to our policies, we accept returns for non-custom items, such as the changing mat, and the return charges are fully borne by the customer. This information is accessible on our website and has been in place prior to placing your order. Therefore, I assume you had the opportunity to be aware of it before ordering the mat.

Oceniono na 1 z 5

If by chance you don’t like the mattress, too bad

My wife and I found the bed to be uncomfortable to sleep on. When I enquired about returning it to get our money we spent on the mattress back, I was told that would not be possible. Now I’m wondering what to do with this close four thousand dollar mattress.

13 grudnia 2023
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Odpowiedź od Home of Wool

Dear Charles,

We are so sorry the mattress did not meet your comfort expectations and it was past the return window when you contacted us. We are fully dedicated to comfortable sleep and understand how important it is, so we did reply to your email inquiry immediately, with multiple suggestions on how to best resolve the issue, but we never heard back from you.

In our policies we do offer returns, requestable within 14 days of receipt. However, if you'd still like to get in touch and work out a solution, contact us at hello@homeofwool.com. We strive for each and every customer to be happy with their Home of Wool products!

Oceniono na 5 z 5

I waited a few months to write this as…

I waited a few months to write this as I wanted to sleep on my mattress for some time to make sure I was still as pleased with it as when it arrived.

1. When it arrived, after getting all the packaging that it of course Has to be mailed in, it smelled really good! Like wool & linen, rather than like synthetic foam fake stuff, or fire retardants & other chemicals.

2. It was well packaged! while overall I'm pretty anti plastic, there really Are some things it has to be used for as anything else is just too expensive/impractical. They did a great job of packaging the mattress, first in layers of cello, then a very thick dropcloth like? plastic on the outside. You could see some areas where something in the shipping container had probably Tried to punch holes in it & been utterly unsuccessful because they wrapped it in a few layers. (thankfully.)

3. The workmanship on this is simply Divine. I am not a very small woman & yet this mattress has held up very well. The sewn tufts & things look great & show no sign of not being up to the job. (and it all LOOKS like a work of textile art to me!)

4. Its way more comfortable than I expected! I ordered my mattress because I am allergic to a lot of synthetics, dyes, etc. I had to, by necessity go for the thinnest mattress & was worried it would be too hard for me, but somehow a 3 inch wool mattress is just Not the same thing as a 3 inch foam one. This is wonderfully comfortable despite my having gone down from an 8 inch wool & cotton mattress to this one. (My old mattress was great, but I'm no longer strong enough to turn an 8in thick mattress over as one should now & then.) While a thicker version might be good if you have pain syndromes, fibromyalgia, etc....I don't & found this one to be fine for me.

5. Speaking of needing to turn the mattress...in the past, cotton or wool futon mattresses from other companies, I've had to flip them every couple of weeks or they would start to show wear, like a birds nest in the middle. This one has none of that. I'm thinking I will be able to turn this one far less often for that reason.

The only thing I will caution against, & common sense should say this Anyways, but as many of us are quite used to overnight shipping & all that craziness these days....your order Will take some time to arrive. Home of Wool completed the order in I think a week or so? Something quite reasonable for a made to order product as mine was, but it took a loooong time to arrive plus sat in customs for awhile once it arrived here. That's the only way that you could expect them to have reasonable shipping, but boats are not the fastest things :)

All that said, it's WELL worth the wait, just be sure & have something else arranged to sleep on for awhile & have patience. Home of Wools products are well worth the time quotient. I smile every time I change the sheets because it's the prettiest mattress I've ever slept on plus I love that while it Did take some fossil fuels to get it here from afar, it won't sit in a landfill for a thousand years at some point, the way I assume most of the syntheticky ones will.

6 grudnia 2023
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Odpowiedź od Home of Wool

This message is so heartwarming! Thank you so much for taking the time to reach out with your positive feedback! We're blessed to be doing what we love and receive appreciation from wonderful people like you! 😊

Oceniono na 1 z 5

I never received the materials I purchased.

Home of Wool has reached out to me to inform me that my purchased materials are on their way to me, I hope so...

State your location and let people know time to arrival of a purchase.

Today is the 19th of Feb., The tracking number House provided shows that my materials are not en route as they promised...

4 grudnia 2023
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Odpowiedź od Home of Wool

Dear Maria,
We feel your frustration with the longer than expected transit time.

However, we do offer transparent information on the origin of goods as well as approximate transit times for our different shipping options. We are located in Bulgaria and free shipping takes about 3 weeks for US orders but could take longer around busy periods like the holidays, which was the case. We also offer a paid shipping option with e 3-day guaranteed delivery time.
Unfortunately, there was also the issue with filling your address incorrectly when you placed the order, which caused the package to be returned to us. But we did resend it and you received the package on the second try.
We’re always happy to help!

Oceniono na 5 z 5

I love my mattress topper

I love my mattress topper. My sleep is definitely better due to temperature regulation and even my little dog sleeps better on it.

6 grudnia 2023
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Odpowiedź od Home of Wool

Dear Kerry, we are so happy to hear you and your dog love our wool topper! We would be delighted to see you in our shop in the future again!

Oceniono na 5 z 5

couldn't be happier

their customer service sets a new standard-- responsive, patient, going above and beyond to double check the details. I was concerned 2 inches wouldn't give me enough padding, but after a few weeks of enjoying these headboard cushions, I wouldn't change a thing. they are just the right balance of supportive and soft. I knew wool would be more expensive, but I was really wanting a couch without any plastic. this way I was able to DIY two small metal headboard and one king-size wooden headboard around a twin bed, add a wool mattress and wool headboard cushions, and voila- a non-toxic, sustainable couch (still much cheaper than the ready-made couches)

22 listopada 2023
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Odpowiedź od Home of Wool

It's so wonderful to hear you like the headboard cushions, Sasha! Leaving such a wonderful review is priceless support for us! We truly appreciate it!

Oceniono na 5 z 5

IMPRESSIVE!!

IMPRESSIVE!!! This is the third time I have ordered from HOME OF WOOL and I am always THRILLED with the quality and workmanship. Over time I have been replacing seat and bench cushions and I have found that there is NO COMPARISON … you will never be disappointed. THANK YOU!

15 listopada 2023
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Odpowiedź od Home of Wool

Thank you for taking the time to drop us a line to share your positive feedback, Leslie!

Your words left us speechless! (smiley) It's heart-warming to know our work is appreciated this highly! It gives us an amazing sense of accomplishment and puts meaning into what we do!

We'll be delighted to help you with anything else in the future!

Warmly,
Rosica

Oceniono na 5 z 5

Home of wool makes beautiful and…

Home of wool makes beautiful and healthy products! I have purchased multiple custom cushions, and I will order more. Every time I deal with the Home of Wool, I’m amazed at the quality of their customer service.

8 listopada 2023
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Odpowiedź od Home of Wool

Thank you for taking the time to share your thoughts, Eric! This really helps us and helps other people get more details on our work, so they know what to expect.

Oceniono na 1 z 5

No Sample Sent

You took my money and never sent the sample I paid for. Kindly send my sample and maybe this review will changed.

10 października 2023
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Odpowiedź od Home of Wool

Dear Tycoa, we just want to confirm that all was well and fine and your order did arrive successfully in February. Free shipping does take a few weeks to arrive especially around and after the holiday rush. However, we do offer multiple shipping options to choose from at checkout with date estimations, including paid 3-day delivery. Warmest regards!

Oceniono na 1 z 5

Waste of Time & Money

Avoid this company. Never purchasing from them again

I ordered a mattress it’s arrived but too short in length. I notified the company immediately who requested photos. Sent photos then they wanted more. Finally sent more photos & video showing there mattress doesn’t fit base of bed & too short. Eventually they replied trying to say mattress needs more wool when it’s completely full & got lots more wool than there recommended amount.
Company refused to give any compensation for there product that does not meet requirements.

6 stycznia 2024
Opinia niezależna
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Odpowiedź od Home of Wool

Dear Lacey,

We understand your frustration that the mattress initially seemed 4 cm (1.5”) shorter than expected.

Our mattresses are made with natural materials that can take some time to fully expand and reach their intended size which we account for in the initial construction. We apologize if this wasn't communicated clearly beforehand.

Please also remove the extra filling you used, since that expands the mattress’s thickness, which leads to the length and width shrinking to accommodate it. We strive for our customers to be happy and satisfied with our products, thus we sent a list of instructions and two videos showing the specifics of filling and tufting a wool mattress.

Rest assured, the mattress is made to the correct specifications and will conform to your bed frame within a few days of use. If after a reasonable amount of time the mattress still doesn't fit your bed frame, please don't hesitate to contact us again. We're happy to work with you to find a solution.

Oceniono na 5 z 5

finely crafted…

I am so grateful for the finely crafted bed. To my surprise the wool keeps me warm in a cold winter climate. I feel grounded with my beautiful, hand crafted mattress.

3 listopada 2023
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Odpowiedź od Home of Wool

Dear Laurie,

We are so happy to hear you are enjoying your wool mattress! Thank you so much for taking the time to reach out with your positive feedback! We are also open to any suggestions to improve our products, listings, and service!

Oceniono na 5 z 5

Words can hardly express my…

Words can hardly express my appreciation for Home of Wool. Their commitment to a quality product and their superb customer service, is a rare find these days.

I am a client for life.

Everyday, I enjoy their firm futon mattress with the pillowy wool topper. Luxurious!

Keep up the great work, guys. You are appreciated by many happy sleepers!

30 października 2023
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Odpowiedź od Home of Wool

Thank you, Paul! Your feedback is so appreciated. It gives us an amazing sense of accomplishment and puts meaning into what we do!

Oceniono na 5 z 5

Excellent products

Excellent products made with care and fine craftsmanship. I appreciate this company.

4 października 2023
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Odpowiedź od Home of Wool

Thank you so much, Janet! We are so happy to hear you are satisfied with our creations!

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