The doors and glazing are a big part of any project and Dan was really calm, friendly and helpful. Nothing was too much trouble and the finished product was great. Would recommend HomeHub and Dan to... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Raif was great and we are very happy with our doors & we have received lots of compliments on them. The installation guys were also really good. The only thing that has let them down is there doesn't... Zobacz więcej
We were greeted with a smile by the lady on reception, it is a basic for business which is sadly, quite lacking nowadays. Dan then helped us shape our decisions with his friendly professional manner,... Zobacz więcej
Problems with my builders held up fitting a number of times but Home Hub's customer service could not be bettered. This lovely family business make a great team. Very professional & considerate.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Dane kontaktowe
Unit 6 The Western Centre, RG12 1RW, Bracknell, Zjednoczone Królestwo
- 01344 588140
- support@homehubgroup.co.uk
- homehubgroup.co.uk
4,5
Doskonała
205 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 33% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
So professional…
So professional in every aspect from selection to fitting.
We are delighted with our much improved home. Excellent.
25 lipca 2024
Odpowiedź od Home Hub Group
Thank you so much for your wonderful review! We're thrilled to hear that you're delighted with your much-improved home. At Home Hub, we strive to make every step of the process—from selection to fitting—professional and seamless for you.
It's our goal to ensure you feel at ease and in control throughout your home improvement journey. Your satisfaction is our top priority, and we're so glad we could help enhance your living space.
If you have any more projects in mind or need any assistance, please don't hesitate to reach out. We're here to help and guide you every step of the way.
Warm regards,
The Home Hub Team
Easy and helpful information
Easy and helpful information and communication from thr team through the whole process. We love our new doors
15 maja 2024
Opinia niezależna
Odpowiedź od Home Hub Group
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our team easy to communicate with and that the information provided was helpful throughout the process. It's fantastic to know that you love your new doors.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new doors!
Best regards,
Home Hub Team
HIGHLY RECOMMEND
We had used a previous company to fit our windows they were very poorly fitted to the point the house was left unsafe due to not being able to lock the doors. I spoke to HomeHub for some advice, they came to check out the doors and immediately arranged for someone to come and fix them for us.
The guys who came were wonderful, hard working, quick and polite.
I cant thank company enough for fixing a job that was not theirs to fix in such quick timing too. They also checked in a few days after the job was done to make sure everything was ok!
Highly recommend them!
Thank you guys!
1 lipca 2024
Opinia niezależna
Odpowiedź od Home Hub Group
Thank you so much for your kind words! We're delighted to hear that we could help fix the issues with your doors and make your home safe again. Our team takes pride in providing prompt, efficient, and courteous service, and it's wonderful to know that you had a positive experience. We're always here to assist you and ensure everything is in perfect order. Thanks again for recommending us!
Excellent service
7 lipca 2024
Opinia niezależna
Odpowiedź od Home Hub Group
Thank you for your kind words! We're thrilled to hear that you were pleased with our service. If you ever need anything else, please don't hesitate to reach out.
Recommend
Great to see the products in showroom before buying, and very happy with the quality of the products and the service provided.
4 lipca 2024
Opinia niezależna
Odpowiedź od Home Hub Group
Thank you for your wonderful feedback! We're delighted that you enjoyed seeing our products in the showroom and are happy with the quality and service. If you need any further assistance, please feel free to reach out. We appreciate your support!
Good and fast service the service top 5…
Good and fast service the service top 5 Stars
thank you
4 lipca 2024
Opinia niezależna
Odpowiedź od Home Hub Group
Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you had a positive experience with our service. Providing fast and top-notch service is our priority, and we're glad we could meet your expectations.
If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Home Hub Team
Had our new front door installed by…
Had our new front door installed by Home Hub Group, and the service was excellent from start to finish. They have a fantastic showroom showcasing the different options, and I would highly recommend them!
25 czerwca 2024
Odpowiedź od Home Hub Group
Thank you so much for your wonderful review! We’re thrilled to hear that you had an excellent experience with Home Hub Group. Our team takes great pride in providing top-notch service, and it’s gratifying to know that you appreciated our showroom and the variety of options available. Your recommendation means a lot to us, and we hope you enjoy your new front door for many years to come! If you ever need anything else, don’t hesitate to reach out.
Very efficient work undertaken no…
Very efficient work undertaken no problems very tidy and always kept us updated with any issues which might have arisen in respect of the fitting
Would fully recommend to anyone thinking of having new windows put in
Excellent work
12 czerwca 2024
Opinia niezależna
Odpowiedź od Home Hub Group
Dear Varol,
Thank you for your kind review. We're pleased to hear you found our work efficient and tidy. Your recommendation means a lot to us.
Best regards,
Home Hub Team
Sad to leave such a negative review but…
Sad to leave such a negative review but the service is so bad they need to make major changes. I’ve had dates cancelled, rescheduled, waited months for parts, wrong colour windows fitted - yes seriously and bits missing. Paid for the old windows to be collected and waited weeks for them to be taken off my drive. Currently I’m still waiting for a replacement front door panel as it was fitted dented - they made an appointment to come round on the 5th June and never showed up. No apology and no response to my emails. The front door won’t open if it’s a warm morning so we can’t get out ! No end of problems and no one bothers to answer the phone or email me back. The worst customer service I’ve experienced in a long time.
5 czerwca 2024
Opinia niezależna
Dan was professional and knowledgeable…
Dan was professional and knowledgeable and there was no hard sell. The fitting teams were also a pleasure to deal with. We’re delighted with our sliding door and windows. Definitely recommend.
15 czerwca 2024
Odpowiedź od Home Hub Group
Dear Naomi,
Thank you very much for your kind review. We're thrilled to hear that Dan and our fitting teams provided you with a professional and pleasant experience. It's wonderful to know you're delighted with your new sliding door and windows. Your recommendation means a lot to us.
Best regards,
The Home Hub Team
Great experience from start to finish-…
Great experience from start to finish- very happy and would recommend
12 czerwca 2024
Opinia niezależna
Odpowiedź od Home Hub Group
Dear Joseph,
Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience from start to finish. Your satisfaction is our top priority, and it's fantastic to know that you're very happy with our service. We truly appreciate your recommendation and look forward to serving you again in the future.
Best regards,
The Home Hub Team
Wonderful Team
Problems with my builders held up fitting a number of times but Home Hub's customer service could not be bettered.
This lovely family business make a great team. Very professional & considerate. One person was especially helpful in dealing with my 'numerous' queries & visits to shop. Fitters arrived as arranged & did a really good job & products were perfect.
Great Team, Great work. Can't thank them enough. Customer: Gill S.
31 maja 2024
Odpowiedź od Home Hub Group
Dear Gill,
Thank you ever so much for your kind review. We are thrilled to hear that you had such a positive experience with Home Hub. It's always our aim to provide exceptional customer service, and we're delighted that our team could assist you effectively, especially through the challenges with your builders.
We pride ourselves on being a family-run business, and your words affirm the dedication and professionalism we strive to deliver every day. It's wonderful to know our fitters met your expectations and that you are pleased with the final products.
Your gratitude means a great deal to us. Should you need any further assistance in the future, please don't hesitate to get in touch.
Best regards,
The Home Hub Team
Impressive company
Recommended by builder and found the whole process very slick and professional, from showroom to installation day. Kept well informed throughout. Products (external doors) look well made and expertly fitted.
21 maja 2024
Opinia niezależna
Odpowiedź od Home Hub Group
Dear Neil Macdonald,
Thank you very much for your kind words. We're thrilled to hear that your experience with us was both smooth and professional from start to finish. It's wonderful to know that you felt well informed throughout the process and that you're pleased with the quality and fitting of your new external doors. We take great pride in delivering top-notch products and exceptional service, and your feedback truly affirms our efforts. If you have any further needs or questions in the future, please don't hesitate to get in touch. Thanks again for choosing us!
So sad to have to write such a bad review…
A lot has gone wrong with the products they supplied and they have tried to put it right but I doubt the quality will ever be there because of how badly the doors and windows were originally put together by them. Two blown windows in under 5 years due to their faulty work. The doors/windows weren’t healed and toed or siliconed in at all. The worse bit was they blamed it on us. Upon realising it was their fault they rushed in and tried to put it right. They also said they would refund me as I claimed on insurance. Two years later I’m still waiting for my refund!!!
26 maja 2023
Opinia niezależna
Odpowiedź od Home Hub Group
Dear Ruth Larsen,
Thank you for taking the time to share your feedback. We sincerely apologise for the issues you've encountered with our products and services. We understand your frustration and regret the inconvenience this has caused.
We have refunded as promised and hope this helps alleviate some of your concerns. We take full responsibility for any oversights in our initial work and have taken steps to ensure that such mistakes do not happen again.
Your satisfaction is our priority, and we appreciate your patience as we worked to resolve these problems. If there is anything further we can do to assist you, please do not hesitate to contact us directly.
Product just installed so unable to…
Product just installed so unable to offer 5 star has not yet been used / too soon to say! So far good service.
21 maja 2024
Opinia niezależna
Odpowiedź od Home Hub Group
Thank you for your feedback! We appreciate your comments about our service and understand that you need more time to evaluate the product. If you have any questions or need assistance as you start to use the doors, feel free to reach out. We're here to help!
Excellent service
Excellent service and I love my beautiful new front door.
20 maja 2024
Opinia niezależna
Odpowiedź od Home Hub Group
Thank you so much for taking the time to write such a wonderful review! We are thrilled to hear that you love the door and service received. Your feedback means a lot to us.
Lovely French Doors and Windows with great service.
My Home Hub experience was exceptional from start to finish. The showroom is beautiful, the staff,attentive and helpful. Dan sent across our quote the same day, for French doors and 3 windows. We chose the black aluminium heritage Origin products for a Victorian cottage kitchen.
We are absolutely thrilled with our new windows and doors. They have literally transformed our kitchen. Danny and Dave were absolutely amazing,extremely professional and lovely.
The whole process has been absolutely seemless.
I just wanted to say a big thank you 😊
8 maja 2024
Opinia niezależna
Odpowiedź od Home Hub Group
Hi Annick,
We're thrilled to hear your experience at Home Hub was exceptional and that our showroom and staff met your expectations. Choosing the black Origin Soho products for your Victorian cottage sounds like a perfect fit! We're delighted Danny and Dave provided you with professional and lovely service, and we're grateful for your kind words.
Kind regards,
The Home Hub Team
Jordyn
Jordyn, Laura, the surveyor and the installers were friendly, helpful, professional. I had a great experience. Windows next 🤩
13 maja 2024
Opinia niezależna
Odpowiedź od Home Hub Group
Hello Mike,
Thank you for your glowing review! Our team are overjoyed by your kind words. Your satisfaction means the world to us.
We're thrilled you had a great experience with us and are excited for the possibility of working on your windows next! Rest assured, the same care and professionalism will be applied.
If you have any further questions or need assistance, feel free to reach out anytime.
I would give 0 stars if u could!
I would give 0 stars if u could!
Customer service was diabolical, faulty products and Laurence is full of empty promises
Swerve it!
20 kwietnia 2024
Opinia niezależna
Odpowiedź od Home Hub Group
Dear LP,
Thank you for bringing this matter to our attention. We're truly sorry to hear about your disappointing experience with our customer service and the product you received. Your feedback is valuable to us as it helps us identify areas for improvement.
We would like to extend our sincerest apologies for any inconvenience you may have encountered. We strive to provide excellent customer service and deliver high-quality products, and it's disheartening to learn that we fell short of meeting your expectations.
We would greatly appreciate the opportunity to investigate this matter further and address your concerns promptly. Could you please reach out to us directly with more details about your experience and the specific issue you encountered with the product? Our team is here to assist you in resolving this matter to your satisfaction.
Absolutely disgusted with the service I…
Absolutely disgusted with the service I received .
Broke my order up into 3 different install dates and each time got something or everything wrong . Too small , forgot parts , no response on complaints.
Joke of a company do not use .
21 kwietnia 2024
Opinia niezależna
Odpowiedź od Home Hub Group
Dear Mark Hunt,
We are truly sorry to hear about your negative experience and want to extend our sincerest apologies for any inconvenience or frustration caused. Your feedback is invaluable to us, and we take it very seriously.
As we approach the final phase of works next week, we are fully committed to delivering the exceptional service and product quality that you rightfully expect. We are confident that the end result will meet, if not exceed, your expectations.
Your satisfaction is our top priority, and we are grateful for the opportunity to make things right. If there are any specific concerns you would like to address or if you have any further feedback, please don't hesitate to reach out to us directly.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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