I haven’t got much positive to say about home group. I bought a shared ownership flat, only to find out some months later when water was seeping into the walls that they never connected the pipe under... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I can't fault the helpfulness and understanding of the Chat operator, Susie. She dealt with my issue expediently. If anything let this experience down, it was the limitations of the Chatbot technolo... Zobacz więcej
Reakcja na opinię
My issue needs to be resolved urgently, but I was told my housing manager had been informed and would be in touch within 5 days. When I said this was going to be too late, the said OK I've told him t... Zobacz więcej
Reakcja na opinię
Reece was a massive help for me today I had a few jobs needing done and he's got everything sorted for me and got it all booked in so again thank you so much for you help
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Home Group is one of the biggest housing associations in the UK with a turnover of £499m. We are also one of the UK’s largest providers of new homes and houses for affordable rent. In addition, we provide long term integrated housing, health and social care.
Dane kontaktowe
1 Strawberry Lane , NE1 4BX, Newcastle upon Tyne, Zjednoczone Królestwo
- 0345 141 4663
- homegroup.org.uk
4,1
Dobra
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 92% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Quick and professional response
22 czerwca 2026
Opinia niezależna
Odpowiedź od Home Group
Hi K
Thanks for stopping by and leaving a great review
take care
Jason
Got through to a live chat advisor quickly
Got through to a live chat advisor very quickly, who helped me report some repairs, all in all a stress free experience.
22 czerwca 2026
Opinia niezależna
Odpowiedź od Home Group
Hello Martin,
Thank you for the great review. So glad we could help you.
Thanks Jason
Lack of action for weeks and months
I've been a customer of homegroup since 2020. Issues go unresolved for weeks/months. One of the main issues we've had ongoing for weeks is that the main intercom which grants access to 73 flats has not been working at all as someone has stripped off the keypad. You'd think it would be a simple case of replacing the keypad but nope still not resolved yet. Residents are unable to get crucial deliveries such as medication and groceries. I would not recommend a homegroup managed property to anyone.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Home Group
Hi Mabz,
I'm sorry to hear of the issues you are having at the property. I have raised this with the property manager to have this looked into asap. You can give us a call on 03451414663 or use the live chat and we can see if we can help you resolve other issues. I have attached a further link below
https://www.homegroup.org.uk/contact-us
Kind regards
Jason
Odpowiedź od Home Group
Hello Paul
Thank you for stopping by and leaving a 5* review. Kind regards
Stephenie
Member of staff was friendly and…
Member of staff was friendly and resolved my enquiry very quickly
19 czerwca 2026
Opinia niezależna
Odpowiedź od Home Group
Hello Gary
Thanks for stopping by and leaving a great review
take care
stephenie
Very kind and helpful customer service.
Very kind and helpful customer service.
18 czerwca 2026
Opinia niezależna
Odpowiedź od Home Group
Hello Kerry
Thank you for the great review. So glad we could help you.
Stephenie
Poor service, ignorant
Homegroup do they care about their tenants? No they don't. Going back and forth between Homegroup and Novus ceiling still needs attention. Did report about bathroom floor damp. On top of that bath panel is broken thanks to young man from Novus. Bath panel still not order another young man came to the house just to tell us we need order bath panel. Previous young man has ruined our vinyl by ripping out bath panel. Homegroup I have called and reported online. Ofcourse we do pay our highly expensive rent. Homegroup and Novus you owe us a new floor vinyl.
4 czerwca 2026
Opinia niezależna
Odpowiedź od Home Group
Hi Aftab,
I'm sorry to hear of the issues you are having at the property. I have sent you an email confirming the repairs that were booked on 11/06/26, with the appointment details. You can give us a call on 03451414663 or use the live chat and we can see if we can help you resolve other issues. I have attached a further link below
https://www.homegroup.org.uk/contact-us
Kind regards
Jason
Reece was great
Reece was great , he got things done for me straight away thank you
10 czerwca 2026
Opinia niezależna
Odpowiedź od Home Group
Hi Laura,
Thank you for the great review. So glad Reece could help you.
Thanks Jason
Yvonne at Homegroup
Yvonne at Homegroup is wonderful and so incredibly helpful she really couldn't have been more helpful and understanding
10 czerwca 2026
Opinia niezależna
Odpowiedź od Home Group
Hi Yvonne,
Thank you for your review and kind comments. Happy to assist.
Thanks Jason
Easy to report and the lady was very…
Easy to report and the lady was very polite and sorted my job repair out no problem
10 czerwca 2026
Opinia niezależna
Odpowiedź od Home Group
Hi Karl,
So glad we could help you, and our staff were polite with your enquiry.
Thanks Jason
First class service and got the result…
First class service and got the result I wanted.
9 czerwca 2026
Opinia niezależna
Odpowiedź od Home Group
Hello Andy
Thank you for stopping by and leaving a great review for us.
Kind regards
Stephenie
Great live chat service
The assistance on the live chat service was efficient and kind.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Home Group
Hello ViviK
Thank you as always for stopping by and leaving a 5* review we appreciate all feedback.
Kind regards
Stephenie
Clyde was very knowledgeable and I…
Clyde was very knowledgeable and I cannot fault in general HomeGroup.
4 czerwca 2026
Opinia niezależna
Odpowiedź od Home Group
Hi Nina,
That's great to hear. Thanks for your review.
best wishes
Jason
PROMPT AND EFFICIENT SERVICE
My query was dealt with promptly and professionally. There was no time wasted waiting for return calls or being passed around amongst the department. The Customer Service Assistant was very helpful and polite.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Home Group
Hi Sheridan, That's great to hear that your service experience was quick and efficient. Many thanks Jason
Friendly reliable and fast acting very…
Friendly reliable and fast acting very helpful and made it easy
1 czerwca 2026
Opinia niezależna
Odpowiedź od Home Group
Hi Kimberley, It's great to hear that your service experience was fast and friendly. Thanks Jason
Дуже приємне спілкування з Ріс.
Дуже приємне спілкування з Ріс.
Все повідомив допоміг, навіть вирішив проблему з перекладом мови. ВІДПОВІВ НА ВСІ ЗАПИТАННЯ . ДАВ БЕЗЦІННІ ПОРАДИ. Дякую.
Це більш приємне спілкування ніж 30 хвилин музики по телефону. І замість допомоги - відмова оператора.
ДЯКУЮ РІС . БІЛЬШЕ ТАКИХ НЕБАЙДУЖИх
Very pleasant communication with Rees.
He told me everything, helped me, even solved the problem with language translation. ANSWERED ALL QUESTIONS. GAVE INVALUABLE ADVICE. Thank you.
This is a more pleasant communication than 30 minutes of music on the phone. And instead of help - the operator's refusal.
THANK YOU REESE. MORE SUCH INDIVIDUALS
27 maja 2026
Opinia niezależna
Odpowiedź od Home Group
Hi TaTi,
Thank you so much for your kind words and for taking the time to leave such a fantastic 5⭐ review — it really means a lot!
We truly appreciate your feedback, and please don’t hesitate to get in touch if you need anything in the future.
Kind regards,
Reece
Odpowiedź od Home Group
Hello Mel
Thank you for sharing your feedback and leaving us with a 5* review. I am glad the advisor was helpful and friendly.
Kind regards
Stephenie
Very helpful and very polite and…
Very helpful and very polite and answered very quickly
22 maja 2026
Opinia niezależna
Odpowiedź od Home Group
Hello Lynsey
Thanks for leaving a great review i am so glad you got someone polite and they were able to be of help.
Kind regards
Stephenie
Great customer service
Prompt response to my query and Adriel the agent sent me a link to the information I needed. I'm impressed with the support line and everything was sorted within 5 minutes.
22 maja 2026
Opinia niezależna
Odpowiedź od Home Group
Hello Steve
Thank you for taking the time to leave a review for Adriel. I am glad you were impressed by him. I will forward this on.
Kind regards
Stephenie
Great response time and very helpful…
Great response time and very helpful and accommodating service.
21 maja 2026
Opinia niezależna
Odpowiedź od Home Group
Hello Calum
Thank you for stopping by and leaving a 5* grateful and am glad you got the accomodating service you expect
Kind regards
Stephenie
Doświadczenie Trustpilot
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