Home Group Recenzje 

I got information regarding my request but the chat flow was slow.

Gina was very helpful and tried her best to solve the problem and was able to put me.on to the department required

Susie, was absolutely brilliant! Thank you so so much.

I can't fault the helpfulness and understanding of the Chat operator, Susie. She dealt with my issue expediently. If anything let this experience down, it was the limitations of the Chatbot technology itself. I would have like to have explained my problem in one go, with photos, but there was a word limit, forcing me to split it up into one sentence at a time.

This is the worst delivery company possible, extremely unprofessional, unreliable,and lowest level of service,if I ever order a package that has to be delivered by this group,I will without a doubt cancel the order,and order elsewhere even if it's a higher cost to me...I give we one star because I have to in order to leave a review.

Very helpful and polite

Super fast help straight to the point thank you Reece

I live in a shared ownership flat part owned by Homegroup. I am consistently surprised by how incompetent they are at addressing even the most basic or repairs of enquiries. It takes weeks of constant chasing to get something small done and threats of going to the ombudsman to get something big addressed. Please avoid them.

Joyce was helpful and made an appointment straight away

Thank you for your reply, Reece.

Unfortunately, this is exactly the issue I have been trying to explain.

I have already made it very clear to Home Group that I am not available on 24th August, yet the appointment was still booked for that date without checking my availability first.

I was previously told by Home Group that the appointment would be cancelled and that a scheduler would contact me to arrange a new appointment. Despite this, I then received another email and text confirming an appointment for 24th August.

I had also specifically asked in writing that no further appointments be booked until somebody has contacted me and agreed a suitable date and time with me first.

Your response says you understand my concerns about appointments being arranged without prior agreement, but this is still happening. Calling me after an appointment has already been booked is not the same as contacting me beforehand to agree an appointment.

I am self-employed and cannot simply be expected to cancel work or other commitments whenever Home Group decides to allocate me an appointment. I have already lost enough working and family time waiting in for appointments, including the confirmed appointment on 17th August when nobody turned up.

Please cancel the 24th August appointment and contact me BEFORE booking another one. I am more than happy to arrange a mutually convenient appointment, but I need to be asked about my availability first.

This really should not be this difficult.

I was speaking with Reece this morning, he was very efficient and helped me with all my repairs that I had needed done

It is a slow and laborious process that took twenty five minutes to report simple repair. I must be as frustrating for the live chat person as it was for me! I thank them for their patience. I need a cup of strong tea now.

Fast and clear responses, friendly conversation.

Very good thanks

Helpful at things on anything

From Giuseppe

My issue needs to be resolved urgently, but I was told my housing manager had been informed and would be in touch within 5 days. When I said this was going to be too late, the said OK I've told him to contact you as soon as possible. This needs to be resolved today and I was hopingthe chat would resolve it immediately.
Edit: It turned out I was able to get my issue resolved the following day without speaking to my housing manager.

Very helpful

Excellent all round.

The customer service operator, Susie, is so polite , listens attentively and ever so helpful. Thank you Susie .

Review of Home Group – Buxton House

I’ve been living in the new-build flats at Buxton House, and unfortunately the standard of maintenance and customer service has been extremely disappointing.

Since moving in, we’ve experienced a number of ongoing building issues. The lift seems to require repairs almost every month, which is incredibly frustrating for residents, particularly in a new-build development.

The communal areas are also frequently left dirty and dusty, and the car park is particularly bad. The cleaning and general maintenance of the communal spaces and gardens do not feel sufficient for the level of service residents should reasonably expect.

What makes this even more disappointing is that the service charge continues to increase, while the quality of the services being provided remains poor. For a relatively new development, I would expect much better standards of upkeep, cleanliness, maintenance and communication.

Customer service has also been a major issue. Getting problems addressed can be difficult, and the overall experience has left me feeling that residents are paying more without seeing an improvement in the service we receive.

Home Group really needs to take a closer look at the management and maintenance of Buxton House. Residents deserve better, especially when we are paying increasing service charges for these services.

Susie was very helpful today. She was patient in waiting for a full explanation and then was able to help resolve my query fully. And offered advice on follow-up support.