I haven’t got much positive to say about home group. I bought a shared ownership flat, only to find out some months later when water was seeping into the walls that they never connected the pipe under... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I can't fault the helpfulness and understanding of the Chat operator, Susie. She dealt with my issue expediently. If anything let this experience down, it was the limitations of the Chatbot technolo... Zobacz więcej
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My issue needs to be resolved urgently, but I was told my housing manager had been informed and would be in touch within 5 days. When I said this was going to be too late, the said OK I've told him t... Zobacz więcej
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Дуже приємне спілкування з Ріс. Все повідомив допоміг, навіть вирішив проблему з перекладом мови. ВІДПОВІВ НА ВСІ ЗАПИТАННЯ . ДАВ БЕЗЦІННІ ПОРАДИ. Дякую. Це більш приємне спілкування ніж 30... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Home Group is one of the biggest housing associations in the UK with a turnover of £499m. We are also one of the UK’s largest providers of new homes and houses for affordable rent. In addition, we provide long term integrated housing, health and social care.
Dane kontaktowe
1 Strawberry Lane , NE1 4BX, Newcastle upon Tyne, Zjednoczone Królestwo
- 0345 141 4663
- homegroup.org.uk
4,1
Dobra
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Quick response and straight to the…
Quick response and straight to the point and helpful
12 marca 2026
Opinia niezależna
Odpowiedź od Home Group
Hi Gemma,
Thank you for taking the time to leave a review.
It's great to hear the service you received was clear and efficient.
Thanks,
Reece
Timely response
Timely response, and enquiry quickly handled on web chat bot
11 marca 2026
Opinia niezależna
Odpowiedź od Home Group
Hi Justin
Thank you for reaching out and leaving a 5* review we appreciate it and i am glad your enquiry was handled quickly.
Kind regards
Stephenie
Odpowiedź od Home Group
Hello Sophie
So sorry to hear you you feel this way we would appreciate if you could get in touch with us about this and we can help resolve this. You can contact us on 03451414663 or use the live chat function.
Kind regards
Stephenie
Clyde was helpful and friendly
Clyde was helpful and friendly
Great service.
Thank you
10 marca 2026
Opinia niezależna
Odpowiedź od Home Group
Hello Clare
I am glad you found our service friendly and helpful and you got the support from Clyde. He will be grateful and i will pass this on.
Kind regards
Stephenie
The customer service called Clyde was a…
The customer service called Clyde was a great help thank you for sorting this out
9 marca 2026
Opinia niezależna
Odpowiedź od Home Group
Hello Anton
Thanks for stopping by and leaving Clyde 5* review i am glad you got great customer service and im sure Clyde will appreciate it. I will be sure to pass this on.
Kind regards
Stephenie
Reece was very helpful and overall I…
Reece was very helpful and overall I have a very good experience with HomeGroup!
6 marca 2026
Opinia niezależna
Odpowiedź od Home Group
Hello Ramona
Thank you for stopping by and leaving us with a 5* review and i am so glad Reece was helpful to you and you had a good experience i will be sure to pass this to him and pass your comments.
Kind regards
Stephenie
I discovered an unexpected leak from…
I discovered an unexpected leak from the Condenser boiler which left me without hot water and no heating.
The issue was flagged up as an emergency repair by the Home Group operative to be fixed within a few hours.Thank you Reece for making this as uncomplicated and straightforward as possible
6 marca 2026
Opinia niezależna
Odpowiedź od Home Group
Hello KC
Thank you for stopping by and mentioning your issue with your boiler. I am so glad Reece was able to be of help and made it straightforward i will pass this on to him.
Kind regards
Stephenie
Adriel was super helpful and…
Adriel was super helpful and professional. Answered my queries. Resolved the issue I had that had been causing me concern. Very happy with the service I received.
6 marca 2026
Opinia niezależna
Odpowiedź od Home Group
Hello Vikki
Thank you for your response and your feedback and i am glad adriel was helpful i will feed this back.
Kind regards
Stephenie
Not professional property is really…
Not professional property is really dirty expecting me to clean it I have a disability the property is not suitable for me and they don't care small overpriced put there with no one in the area and no support network one of them was racist to me would nit recommend to anyone
4 marca 2026
Opinia niezależna
Odpowiedź od Home Group
Hello
So sorry to hear you are having these issues we would appreciate if you could get in touch with us about this and we can help resolve this. You can contact us on 03451414663 or use the live chat function.
Kind regards
Stephenie
Been left with no way to wash
Been left with no way to wash, or use the toilet due to tiles falling off the wall and the walls behind them being rotten due to moisture and black mould. Home group was told and my elderly mother was told nothing we can do it’s the weekend. Disgraceful. It’s a health and safety issue, she has existing medical issues. Home group also need to realise weekends is not out of hours. It’s the only time that people who work to pay their rent have free.
1 marca 2026
Opinia niezależna
Odpowiedź od Home Group
Hello Trevor
So sorry to hear this. We can help resolve this if you can get in touch with us via 03451414663 or the live chat function.
Kind regards
Stephenie
Rearrange an appointment
I contacted Home Group by live chat for the first time. I had a scheduled engineer visit for one day next week, but due to an unexpected appointment that afternoon, I was worried that the appointment might need to be rearranged. Clyde was very helpful, he spoke to the scheduling team and advised that the appointment would be conducted in the morning, enabling me to attend my appointment in the afternoon.
27 lutego 2026
Opinia niezależna
Odpowiedź od Home Group
Hi Joyce,
Thank you for the 5⭐ review!
I’m really glad your first live chat experience went well. It’s great that Clyde was able to help you with this. I’ll be sure to pass your feedback on to him — he’ll appreciate it!
Thanks,
Reece
Quick and easy to get on the chat online
Quick and easy to get on the chat online
26 lutego 2026
Opinia niezależna
Odpowiedź od Home Group
Hi Russell,
Thanks so much for the great 5⭐ review!
We are glad you found it easy. If you need anything else, please don’t hesitate to get in touch.
Thanks
Reece
Query Relating to front of house boundary lines
Used the online chat service for the 1st time after being a Homegroup tenant for near 22years.
Reece delt with my query quickly and efficiently and offered further help and advice to do with my enquiry. Very pleased with the help I received.
25 lutego 2026
Opinia niezależna
Odpowiedź od Home Group
Hi Kirstie,
Thank you so much for taking the time to leave such a great 5* review. I’m really glad I could help with your query. If you need anything else, we are always here to help.
Kind Regards,
Reece
FOR ATTENTION OF MARK HENDERSON CEO-
No repairs have been carried out on my gutters after two years and over 20 visits from repairs! Imagine living through that. Imagine over half of those visits were no shows! Imagine waiting in your flat all day for the failed visits. Then the work is never completed. Workmen visited again last week and didn’t touch my gutters.Imagine having bowls under your sink catching water from a repair 3 years ago that couldn’t be resolved as plumbers just bodged it or said the usual “Home haven’t got the money mate” . According to the Ombudsman Home Group makes a huge profit and CAN complete repairs.
What with nothing being done about the dog urine that’s been complained about the LOUD wake up from their ring doorbell and the lack of repair on my very blocked gutters I’ve come to the conclusion I need to take this further. Could Mark Henderson CEO contact me today I will keep this review as evidence as my housing manager doesn’t address my problems. I was told I’d receive an email which never arrived. Unfortunately the only person I will talk to would be Mark Henderson. I will await his call today. I just want to state I will be talking to nobody else but him. If Mark could also have ready reasons why I pay my service charges for maintenance which isn’t obviously carried out.
Reply to Stephanie- no I won’t phone and waste my time anymore- also I won’t be paying my service charges as the association is working illegally charging tenants for services not given. So no I won’t be phoning you can phone me!!
24 lutego 2026
Opinia niezależna
Odpowiedź od Home Group
Hello Warren
I am sorry to hear you are experiencing these issues still with your gutters and the sink if you could contact us on the below details and we can look into this for you as we take all of this serious. The details are as follow
03451414663 or use our live chat function and we can support you on this.
Kind regards
Stephenie
My question on the chat was answered…
My question on the chat was answered quickly and efficiently.
20 lutego 2026
Opinia niezależna
Odpowiedź od Home Group
Hello Nanaouannicktalktalk.net
Thank you for stopping by and leaving a 5* review and i am glad your chat was answered quickly.
Kind regards
Stephenie
Great experience
Very polite and quick at sorting out problems. Trustworthy.
17 lutego 2026
Opinia niezależna
Odpowiedź od Home Group
Hello Lizzie
I am glad you had no issues sorting your problem and i am glad you got sorted quickly. Thank you for stopping by and leaving this review.
Kind regards
Stephenie
Reported a repair using online chat
Reported a repair using online chat
Russell was polite and helpful
17 lutego 2026
Opinia niezależna
Odpowiedź od Home Group
Hello
Thankyou for stopping by and leaving Russell a 5* review. I will be sure to pass this on to him and thank you again
Kind regards
Stephenie
I would rate it 0 if I could despite it…
I would rate it 0 if I could despite it praising itself on helping domestic violence survivors they made no effort to help move me at all even though I was extremely high risk and even after social services and doctors pushing and pressing them! all thanks to them I still live in the same property I was abused in day in day out with long lasting and damaging effects on my mental health!!!
DISGUSTING HOUSING ASSOCIATION!
15 sierpnia 2025
Opinia niezależna
Odpowiedź od Home Group
Hello Brogan
Sorry to hear this and the difficulties you are having. We have attempted to call you if you could give us a ring back we can discuss the options on 03451414662 or use our live chat function and we can see how to support you on this.
Kind regards
Stephenie
Odpowiedź od Home Group
Hello Sarah
Thank you for stopping by and leaving a 5* review. I am so glad you think highly of our team and we are always willing to help.
Kind regards
Stephenie
Quick reply on chat bot .
Quick reply on chat bot .
Appointment made straight away and engineer sent to repair boiler.
Customer service very nice and polite .
12 lutego 2026
Opinia niezależna
Odpowiedź od Home Group
Hello Wendy
Thank you for the 5* review i am so glad you had your issue resolved.
Kind regards
Stephenie
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