My experience doesn't refer to a claim which I have thankfully not had to do but with the outstanding service from the customer service team. I was thinking of cancelling and I spoke to Bonnie. She wa... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Although the engineer when he arrived was pleasant and did a good job, prior to arrival the service was poor. On the day of the original appointment I was told that the engineer would attend between 1... Zobacz więcej
Efficient buying of the policy with easy online access. BUT BEWARE - the £60 'mandatory excess for claims within 90 days' is hidden within the small print, and then only if you download the full cond... Zobacz więcej
Reakcja na opinię
Plenty of notice was given of engineer arrival. He arrived on time and completed service in good time. Saud everything was fine for another year. Very pleased with service
Reakcja na opinię
Informacje dotyczące firmy
- Agencja ubezpieczeniowa
- również w kategorii:
- Dostawca bojlerów
- Hydraulik
- Naprawy
- Pośrednik ubezpieczeniowy
O HEA
Napisane przez firmę
Save 20% on home emergency cover and 10% on appliance cover today.
HEA helps keep your home running - whatever goes wrong. From boiler breakdowns and heating issues to plumbing, drainage and electrical faults, our home emergency cover is designed to get things sorted fast, without the unexpected costs.
We also cover over 30 of your everyday household appliances - from washing machines and ovens to vacuum cleaners, coffee machines and more. So whether it’s a sudden breakdown or accidental damage, you’re not left footing the bill.
Fast, reliable help when you need it most. That’s why thousands of UK homeowners trust HEA for affordable, hassle-free cover and real peace of mind.
Get a QuoteDane kontaktowe
Arena Business Centre, Holyrood Close, BH17 7FJ, Poole, Zjednoczone Królestwo
- marketing@homeemergencyassist.com
- homeemergencyassist.com
4,0
Dobra
12 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 97% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
He was a lovely lad
He was a lovely lad, on time, professional and left me very reassured about my boiler health
5 maja 2026
Odpowiedź od HEA
Hi Jayne,
Thank you for your kind review! We’re delighted to hear our engineer was punctual, professional, and left you feeling reassured about your boiler’s condition. Your feedback means a lot to us, and we really appreciate you taking the time to share it.
Kind regards,
Nazeera.
Pre phone call about arrival time and…
Pre phone call about arrival time and arrived on time. Very friendly and helpful also efficient. Pleased with the service given.
5 maja 2026
Odpowiedź od HEA
Hi Lynda,
Thank you for your lovely feedback! We’re glad to hear you were kept informed with a pre-arrival call and that our team arrived on time. It’s great to know the service was friendly, helpful, and efficient. We really appreciate your kind words and are pleased you were happy with the service!
Kind regards,
Nazeera.
Odpowiedź od HEA
Hi Alan,
Thank you so much for your wonderful feedback! We’re thrilled to hear you found the service excellent, friendly, fast, and knowledgeable. Your kind words mean a great deal to us, and we really appreciate your support!
Kind regards,
Nazeera.
Your engineer arrived on time
Your engineer arrived on time, was efficient and friendly and completed the job in good time.
11 maja 2026
Odpowiedź od HEA
Hi Maureen,
Thank you for your kind feedback! We’re delighted to hear our engineer arrived on time, provided friendly and efficient service, and completed the job promptly. Your support is greatly appreciated, and we’re pleased we could help!
Kind regards,
Nazeera.
Engineer thinks he’s sorted the…
Engineer thinks he’s sorted the problem—-if not it’s a bigger job -got to wait and see
11 maja 2026
Odpowiedź od HEA
Hi Lucy,
Thank you for your feedback. We’re glad the engineer has attended and carried out the initial work. Hopefully the issue is now fully resolved, but if you do experience any further problems or would like us to review the situation in more detail, please don’t hesitate to contact our complaints team at complaints@homeemergencyassist.com
and we’ll be happy to help.
Kind regards,
Nazeera.
Phone answer quickly
Phone answer quickly. Excess paid over the phone and contractor phoned an hour or so later. They came round next morning and unblocked our drains.
11 maja 2026
Odpowiedź od HEA
Hi Clive,
Thank you for your great feedback! We’re pleased to hear your call was answered quickly, everything was handled smoothly, and the contractor was able to attend promptly to unblock your drains. We really appreciate your kind words and are glad we could help!
Kind regards,
Nazeera.
Odpowiedź od HEA
Hi Alan,
Thank you for your lovely review! We’re so pleased to hear you found our service helpful, quick, and excellent. Your kind words and support mean a lot to us!
Kind regards,
Nazeera.
Within 3 hours of making a claim a…
Within 3 hours of making a claim a Plumber was at my home and completed the job very quickly. Excellent service
11 maja 2026
Odpowiedź od HEA
Hi Alan,
Thank you for your fantastic feedback! We’re delighted to hear that a plumber was able to attend within just a few hours and complete the job quickly for you. Providing fast, efficient service is what we aim for, so it’s great to know we delivered. We really appreciate your support!
Kind regards,
Nazeera.
Emergency help given over the Easter…
Emergency help given over the Easter weekend. All courtesies extended. Rapid response.
11 maja 2026
Odpowiedź od HEA
Hi Roger,
Thank you for your kind review! We’re so pleased we could provide emergency assistance over the Easter weekend and that you experienced a rapid response along with courteous service throughout. Your recommendation and support are greatly appreciated!
Kind regards,
Nazeera.
If he had open the drain next to the…
If he had open the drain next to the one he did open he would have seen the blockage and it was on private ground and just required a gentle push .Tne water board did it for me
and did not charge me
11 maja 2026
Odpowiedź od HEA
Hi Dietlinde,
Thank you for your feedback. We’re sorry to hear you’re disappointed with how the issue was handled.
If you would like us to look into this further and review the engineer’s findings, please feel free to email our complaints team at complaints@homeemergencyassist.com
and they will be happy to investigate for you.
We appreciate you taking the time to share your experience.
Kind regards,
Nazeera.
Dealt with our claim very quickly
Dealt with our claim very quickly, efficiently and staff were friendly. The plumber turned up on time and dealt with the problem speedily. We were very happy with the outcome. Many thanks
11 maja 2026
Odpowiedź od HEA
Hi Karen,
Thank you for your wonderful feedback! We’re delighted to hear your claim was handled quickly and efficiently, and that our team and plumber provided friendly, punctual service. It’s great to know you were happy with the outcome. We really appreciate your kind words and your support.
Kind regards,
Nazeera.
Super quick response even though on
Super quick response even though on. Sunday and not an emergency. Friendly and professional engineer, couldn’t have been nicer or more helpful. Excellent service all round, highly recommended.
19 kwietnia 2026
Odpowiedź od HEA
Hi Rachel,
Thank you so much for your fantastic review and recommendation! We’re really pleased we could help so quickly, even on a Sunday. It’s great to hear our engineer was friendly, professional, and helpful throughout. Your kind words mean a lot to us, and we truly appreciate your support!
Kind regards,
Nazeera.
Excellent service
11 maja 2026
Odpowiedź od HEA
Hi Alan,
Thank you for your wonderful feedback! We’re so pleased to hear you received excellent service. Your support means a lot to us, and we look forward to assisting you again in the future!
Kind regards,
Nazeera.
Odpowiedź od HEA
Hi William,
Thank you so much for the 5-star review! We’re delighted to hear you were happy with the service and that the repair was completed quickly. We really appreciate your kind words and support, and we look forward to helping you again in the future!
Kind regards,
Nazeera.
Boiler Service
Engineer was prompt, courteous and easy to talk to. It all made for a pleasant experience.
5 maja 2026
Odpowiedź od HEA
Hi Dawn,
Thank you for your wonderful feedback! We’re delighted to hear that the engineer was prompt, courteous, and easy to talk to. Providing a smooth and pleasant experience is always our goal, and we truly appreciate you taking the time to share your experience with us.
Kind regards,
Nazeera.
Good Company
Good prices, good website with easy access , pleasant staff only one point for development, customer contact! My boiler service was due and I hadn’t heard anything so rang up and was told it was due the next day! HEA arranged a call with sub contractor and they rang me and came the next day!
I then didn’t receive a copy of the boiler report and had to ring to ask for it to be e mailed, which it was immediately! I believe the problems are as a result of the rebranding and new computer installation so am hoping for better communication in the future!
5 maja 2026
Odpowiedź od HEA
Hi Angie,
We’re really pleased to hear that you found our pricing competitive, our website easy to use, and our staff pleasant and helpful. We also appreciate you highlighting the areas where we can improve.
We apologise for the lack of communication around your boiler service appointment and the delay in sending your service report. While we’re glad the team was able to arrange the appointment quickly and provide the report promptly once requested, we understand the inconvenience this caused.
As you mentioned, we have recently undergone a rebrand and implemented new systems, and we recognise there have been some temporary challenges during this transition. Your feedback is extremely valuable and will help us improve our customer communication going forward.
Thank you again for taking the time to leave a balanced and constructive review, we truly appreciate it and look forward to providing you with an even better experience in future.
Kind regards,
Nazeera.
Great price
Great price! Cheaper than competitors. Obviously just bought the appliance cover, so not had to claim yet - that will be the proof.
My only slight criticism is that I wasn't made aware of the Compulsory excess until after I had bought the product. Maybe I missed it, but it should be a little more obvious.
5 maja 2026
Odpowiedź od HEA
Hi Gregg,
Thank you for your review and for choosing us for your appliance cover.
We’re delighted to hear that you found our pricing competitive and better value compared to other providers.
We also appreciate your honest feedback regarding the compulsory excess. Transparency is very important to us, and we’re sorry if this was not made clear enough during the sign-up process. Your comments are valuable and will be shared with the relevant team as we continue working to improve the customer journey and make key policy information more visible.
Thank you again for your feedback, and we hope to provide you with a great experience should you ever need to use the cover.
Kind regards,
Nazeera.
Odpowiedź od HEA
Hi Nicholas,
We’re pleased to hear the job was completed quickly and efficiently with no fuss. Our team always aims to provide a smooth and hassle-free service, so it’s great to know that came across.
We really appreciate your support!
Kind regards,
Nazeera.
The three p's
The three p's. punctual, professional and polite.
Can't say fairer than that. Good man
5 maja 2026
Odpowiedź od HEA
Hi Alan,
Thank you for the fantastic review!
We love the “three P’s” punctual, professional, and polite — and we’re so pleased to hear that this was reflected in your experience with us.
Your kind words are greatly appreciated, and we’ll be sure to pass the feedback on to the engineer. Thanks again for your support!
Kind regards,
Nazeera.
Good contract and price but poor service.
I had a gas boiler service due in March as part of my contract. I was on holiday in the March so they said they would ring me back to arrange a date and time. Nobody called back and i then has 5 follow up calls chasing them on this over a period of almost 2 months. Promises of calls and action came to nothing. I then raised a formal complaint and within a few days, my boiler was serviced. Apparently, I did not qualify for compensation. I will not be renewing my contract when it expires.
5 maja 2026
Odpowiedź od HEA
Dear Mr Flaherty,
Thank you for taking the time to leave your feedback.
We are sorry to hear about your experience arranging your annual boiler service. As outlined in our final response, we appreciate the frustration caused by the delays and the need for you to make several follow-up calls after expected callbacks were not received.
We acknowledge that the level of service you received fell below the standard we aim to provide, and we understand your disappointment that the matter was only resolved after a formal complaint was raised. Following our intervention, your boiler service was completed within your current period of cover, and your feedback has been shared with the relevant service partner to help prevent similar issues in future.
We are sorry that this experience has affected your confidence in our service and regret your decision not to renew your contract.
Kind regards,
Customer Relations.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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