My experience doesn't refer to a claim which I have thankfully not had to do but with the outstanding service from the customer service team. I was thinking of cancelling and I spoke to Bonnie. She wa... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Although the engineer when he arrived was pleasant and did a good job, prior to arrival the service was poor. On the day of the original appointment I was told that the engineer would attend between 1... Zobacz więcej
Plenty of notice was given of engineer arrival. He arrived on time and completed service in good time. Saud everything was fine for another year. Very pleased with service
Reakcja na opinię
Efficient buying of the policy with easy online access. BUT BEWARE - the £60 'mandatory excess for claims within 90 days' is hidden within the small print, and then only if you download the full cond... Zobacz więcej
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Informacje dotyczące firmy
- Agencja ubezpieczeniowa
- również w kategorii:
- Dostawca bojlerów
- Hydraulik
- Naprawy
- Pośrednik ubezpieczeniowy
O HEA
Napisane przez firmę
Save 20% on home emergency cover and 10% on appliance cover today.
HEA helps keep your home running - whatever goes wrong. From boiler breakdowns and heating issues to plumbing, drainage and electrical faults, our home emergency cover is designed to get things sorted fast, without the unexpected costs.
We also cover over 30 of your everyday household appliances - from washing machines and ovens to vacuum cleaners, coffee machines and more. So whether it’s a sudden breakdown or accidental damage, you’re not left footing the bill.
Fast, reliable help when you need it most. That’s why thousands of UK homeowners trust HEA for affordable, hassle-free cover and real peace of mind.
Get a QuoteDane kontaktowe
Arena Business Centre, Holyrood Close, BH17 7FJ, Poole, Zjednoczone Królestwo
- marketing@homeemergencyassist.com
- homeemergencyassist.com
4,0
Dobra
12 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Poor customer services
Poor customer services, no follow ups, promise after promise but nothing done.
29 lipca 2026
Odpowiedź od HEA
Good morning Mr Habibullah,
I can see that you have been in contact with our Customer Service Team regarding the refund to your card following the cancellation of your policy.
Your policy was cancelled on 29/07/2026, and I can confirm that the refund was processed back to the original payment card on the same day.
Refunds will normally appear in your account within 3–5 working days. However, depending on your bank or card provider, they can take up to 10 working days to be processed and show in your account.
As the refund has already been issued from our side, the transaction is now being processed by the banking system, which is where the current delay is occurring.
We appreciate your patience while the refund is being processed.
Kind regards,
Customer Relations.
I had a very disappointing experience…
I had a very disappointing experience with Home Emergency Assist.
The company provided the wrong appointment time and then sent an engineer at a completely different time without informing me. They later recorded the visit as “customer refused,” which is simply untrue. I never refused the appointment—I was not notified that the time had changed.
To make matters worse, they are now asking me to pay a large additional fee to rearrange the appointment, even though the missed visit was caused by their own mistake.
This has been a frustrating experience with poor communication and unfair customer service. I would advise others to be cautious and ensure that all appointment details are confirmed in writing. I hope the company improves its communication and treats customers more fairly in the future.
3 lipca 2026
Opinia niezależna
Odpowiedź od HEA
Good Afternoon,
Thank you for taking the time to leave your review. We’re sorry to hear that you remain unhappy with your experience.
Following a full investigation, our records confirm that your boiler service was booked for 2 July 2026 and that the engineer attended the property on this date. Our records also show that telephone contact was made on the day of attendance. Unfortunately, the service could not be completed as access to the boiler was unavailable.
As the engineer attended in accordance with the confirmed booking, the reattendance fee remains applicable under the boiler service terms.
We appreciate that this differs from your understanding of the appointment and understand your frustration. However, based on the evidence available, we have not identified a service failure and therefore did not uphold your complaint.
Home Emergency Assist
You missed the first appointment …
You missed the first arranged appointment and had to delay the second one by 4 hour
When the engineer arrived he was very efficient and courteous
31 lipca 2026
Odpowiedź od HEA
Hi John,
Thank you for your feedback. We sincerely apologize for missing the initial appointment and for the delay to the second appointment. We're pleased to hear that the engineer provided efficient and courteous service when he arrived. Your comments are appreciated and will help us improve our scheduling and communication going forward.
Kind regards,
Nazeera.
Purchase experience was excellent
Purchase experience was excellent , clearly explained and good value .
Documents sent immediately as promised.
30 lipca 2026
Odpowiedź od HEA
Hi Peter,
Thank you for your feedback. We're pleased to hear you had an excellent experience and that everything was clearly explained. We appreciate your support.
Kind regards,
Nazeera
The advisor was really helpfull
The advisor was really helpfull, and explained very well all the options and polite.
29 lipca 2026
Odpowiedź od HEA
Hi Javed,
Thank you for your feedback. We're pleased to hear that the advisor was helpful, polite, and clearly explained all the available options. We appreciate your support
Kind regards,
Nazeera
Odpowiedź od HEA
Hi Andrew,
Thank you for your feedback! We're delighted to hear that everything was clear, easy to follow, and simple to set up. We appreciate your comments and are glad you had a positive experience.
Kind regards,
Nazeera.
It was so easyp
It was so easy. Only needed to set up the policy on line and l’m covered.
26 lipca 2026
Odpowiedź od HEA
Hi Teresa,
Thank you for your feedback. We're delighted to hear that setting up your policy online was quick and easy, and that you were able to get covered without any hassle. We appreciate you choosing us and are pleased we could make the process simple and straightforward for you.
Kind regards,
Nazeera.
Timely and professional service
17 lipca 2026
Odpowiedź od HEA
Hi Neil,
Thank you for your feedback. We're pleased to hear that you received timely and professional service. Providing a smooth and efficient experience for our customers is important to us, and we appreciate you taking the time to share your experience.
Kind regards,
Nazeera
Quick and easy quote
Quick and easy quote. Very simple quotation form and easy to understand options
24 lipca 2026
Odpowiedź od HEA
Hi Richard,
Thank you for your feedback. We're delighted to hear that you found the quotation process quick and easy to complete. It's great to know that the form was simple to use and that the options were clear and easy to understand. We appreciate your support and are pleased we could make arranging your cover a straightforward experience.
Kind regards,
Nazeera.
The boiler service was conducted by a…
The boiler service was conducted by a very friendly engineer and he completed the service in good time. Would recommend.
24 lipca 2026
Odpowiedź od HEA
Hi Carol,
Thank you for your feedback. We're delighted to hear that the boiler service was completed promptly and that the engineer was friendly and professional throughout the visit. It's great to know you were happy with the experience, and we truly appreciate your recommendation.
Kind regards,
Nazeera
Very good customer service
Very good customer service, very helpful and dealt with issue very quickly
24 lipca 2026
Odpowiedź od HEA
Hi David,
Thank you for your feedback. We're pleased to hear that you received very good customer service and that your issue was resolved quickly. Providing helpful and efficient support is a priority for us, and we appreciate you taking the time to share your experience.
Kind regards,
Nazeera
Easy to navigate site
Very easy to set up the policy for my first item. But I have to ring to add my second. But it was a straightforward process. No complicated questions.
22 lipca 2026
Odpowiedź od HEA
Hi Leah,
Thank you for your feedback. We're glad you found the website easy to use and that setting up your first policy was quick and straightforward. We appreciate your comments regarding adding a second item and will use this feedback to improve the process. Thanks for choosing us.
Kind regards,
Nazeera.
Odpowiedź od HEA
Hi Irene,
Thank you for the great review! We're glad you had a positive experience and that our updates kept you informed every step of the way. We appreciate your support!
Kind regards,
Nazeera.
Boiler fault.
Boiler not working and there was no hot water for 2 days.I contacted HEA who arranged for boiler engineer to visit.He could not find any obvious fault.He carried out annual boiler service as well.His mannerism was very likeable and assured me.
13 lipca 2026
Odpowiedź od HEA
Hi Mohammed,
Thank you for your feedback. We understand how frustrating it must have been to be without hot water for two days, and we're pleased that HEA was able to arrange an engineer visit promptly. Although no obvious fault was identified, we're glad the annual boiler service was completed and that the engineer was able to provide reassurance. It's wonderful to hear that you found him professional, friendly, and approachable. We appreciate you taking the time to share your experience.
Kind regards,
Nazeera.
Good customer service
The service provided by the customer service agent Emma was really good . We were able to reorganise my policy to suit my revised needs at a competitive premium
15 lipca 2026
Opinia niezależna
Odpowiedź od HEA
Hi Jennifer,
Thank you for taking the time to share your feedback.
We're delighted to hear that Emma provided you with such excellent service and was able to help reorganise your policy to better suit your changing needs while securing a competitive premium. We'll be sure to pass on your kind words to her, as recognition like this means a great deal to our team.
Thank you for choosing us, and please don't hesitate to get in touch if we can assist you further in the future.
Kind regards,
Nazeera.
Great service and extremely helpful.
3 lipca 2026
Odpowiedź od HEA
Hi Tim,
We're delighted to hear that you received great service and found our team helpful. Your feedback is greatly appreciated and will be shared with the advisor involved. Thank you for taking the time to leave us a review.
Kind regards,
Nazeera.
Fast efficient competitive price and…
Fast efficient competitive price and easy to follow process
10 lipca 2026
Odpowiedź od HEA
Hello Alexander,
We're delighted to hear that you found our service fast, efficient, and competitively priced, and that the process was easy to follow. Providing a smooth and hassle-free experience for our customers is always our goal, so it's great to know we've met your expectations.
Thank you for choosing us and for taking the time to share your experience.
Kind regards,
Nazeera.
Competitive pricing. Worth comparing.
Happy to see another company offering water pipe insurance. Very competitive in price. Website easy to use and insurance terms set out in a clear and concise format, so you can compare policies. I hope they continue to offer various levels of cover to suit different customer requirements and budgets.
26 czerwca 2026
Odpowiedź od HEA
Hi Elaine,
We're delighted to hear that you found our pricing competitive and our website easy to use. We work hard to provide clear, straightforward policy information so that customers can make informed decisions and compare cover options with confidence.
We're also pleased that you appreciate the range of cover levels available. Offering flexible solutions to suit different needs and budgets is important to us, and we're continuously looking for ways to enhance our products and services.
Thank you for choosing us and for taking the time to share your feedback. We truly value your support and look forward to continuing to meet your insurance needs.
Kind regards,
Nazeera.
Confirmation call received and price…
Confirmation call received and price reduced. Caller was very thougher and personable.
29 czerwca 2026
Odpowiedź od HEA
Hi John,
We're pleased to hear that you received a confirmation call and that we were able to assist with a price reduction. It's especially rewarding to know that the caller was thorough, personable, and took the time to ensure everything was clearly explained.
We truly appreciate you taking the time to share your experience, and we'll be sure to pass your kind comments on to the team. Thank you for choosing us!
Kind regards,
Nazeera.
The engineer new his job and did it…
The engineer new his job and did it well friendly and helpful
26 czerwca 2026
Odpowiedź od HEA
Hi Jonathan,
We’re delighted to hear that the engineer was friendly, knowledgeable, and carried out the job so well. Providing helpful and professional service is very important to us, and it’s great to know we met your expectations.
We truly appreciate you taking the time to share your experience!
Kind regards,
Nazeera.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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