My experience doesn't refer to a claim which I have thankfully not had to do but with the outstanding service from the customer service team. I was thinking of cancelling and I spoke to Bonnie. She wa... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Although the engineer when he arrived was pleasant and did a good job, prior to arrival the service was poor. On the day of the original appointment I was told that the engineer would attend between 1... Zobacz więcej
Efficient buying of the policy with easy online access. BUT BEWARE - the £60 'mandatory excess for claims within 90 days' is hidden within the small print, and then only if you download the full cond... Zobacz więcej
Reakcja na opinię
Plenty of notice was given of engineer arrival. He arrived on time and completed service in good time. Saud everything was fine for another year. Very pleased with service
Reakcja na opinię
Informacje dotyczące firmy
- Agencja ubezpieczeniowa
- również w kategorii:
- Dostawca bojlerów
- Hydraulik
- Naprawy
- Pośrednik ubezpieczeniowy
O HEA
Napisane przez firmę
Save 20% on home emergency cover and 10% on appliance cover today.
HEA helps keep your home running - whatever goes wrong. From boiler breakdowns and heating issues to plumbing, drainage and electrical faults, our home emergency cover is designed to get things sorted fast, without the unexpected costs.
We also cover over 30 of your everyday household appliances - from washing machines and ovens to vacuum cleaners, coffee machines and more. So whether it’s a sudden breakdown or accidental damage, you’re not left footing the bill.
Fast, reliable help when you need it most. That’s why thousands of UK homeowners trust HEA for affordable, hassle-free cover and real peace of mind.
Get a QuoteDane kontaktowe
Arena Business Centre, Holyrood Close, BH17 7FJ, Poole, Zjednoczone Królestwo
- marketing@homeemergencyassist.com
- homeemergencyassist.com
4,0
Dobra
12 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 97% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Renewal was easy and still got a good…
Renewal was easy and still got a good deal
1 kwietnia 2026
Opinia niezależna
Odpowiedź od HEA
Hi Brenda,
Thank you for your feedback! We’re pleased to hear your renewal process was smooth and that you were able to secure a great deal. We appreciate your continued support!
Kind regards,
Nazeera.
trusty work people.quick very polite…
trusty work people.quick very polite did the job in no time very satisfactory.
27 marca 2026
Odpowiedź od HEA
Hi Kenneth,
Thank you for your wonderful feedback! We’re delighted to hear that you found our team quick, polite, and efficient. It’s great to know the job was completed to your satisfaction—we truly appreciate your support!
Kind regards,
Nazeera.
Odpowiedź od HEA
Hi Michael,
Thank you for your kind feedback! We’re glad to hear you found our service punctual, polite, and efficient—your support means a lot to us.
Kind regards,
Nazeera.
The gas engineer came in the morning to…
The gas engineer came in the morning to carry out the service on the boiler , very professional, and detailed , and very cautious in his work, he informed us that the boiler was in great condition, and there was no need for us to worry about the boiler.
20 marca 2026
Odpowiedź od HEA
Hi Charles,
Thanks for your lovely feedback! We’re really glad to hear the engineer provided a professional and thorough service, and that everything with your boiler is in great condition. It’s always nice to have that peace of mind 😊 We’ll be sure to pass your comments on!
Kind regards,
Nazeera.
Surprised to see our policy renewed and…
Surprised to see our policy renewed and money taken despite having policy auto renewal set to “NOT AUTO RENEW “ have decided to keep policy but will be watching next year to check it doesn’t automatically renew again
28 marca 2026
Opinia niezależna
Odpowiedź od HEA
Good Morning Mark,
Thank you for your feedback.
We understand your concern regarding the renewal of your policy. We do have a process in place for customers who have opted out of auto-renewal, which prevents the policy from renewing automatically.
By default, our policies are set to renew automatically unless the auto-renewal option has been deselected. If this setting remains active, the policy will follow the standard renewal process. We also send renewal notifications approximately 26 days prior to the renewal date to ensure customers have plenty of notice and time to make any changes.
We appreciate you choosing to continue your policy with us, and we will of course be happy to assist if you would like us to review or confirm your auto-renewal preferences for next year.
Kind Regards,
Customer Relations.
Not the best engineer
The engineer left the boiler turned off so I had no hot water next morning, I don't think he had even seen the boiler I had as he didn't even know how to light up the display
20 marca 2026
Odpowiedź od HEA
Hi Gladys,
Thanks for your feedback, and we’re really sorry for the inconvenience caused.
We’ve looked into this with the engineer’s company, and there were no issues noted on their end. However, we understand from speaking with you that the boiler had been switched off and you had to turn it back on the following morning when you noticed there was no hot water.
We appreciate you bringing this to our attention and apologise again for the disruption. Your feedback is really important to us, and we’ll make sure this is followed up internally to help prevent this happening again.
Kind regards,
Nazeera.
Professional,efficient friendly engineer
I was kept fully informed of the arrival time of the engineer by phone when there was a very slight delay due to traffic conditions.
The engineer was friendly, respectful, thorough and efficient. He did far more checks than the engineer who came last time, even checking my LPG canisters and pipes outside, giving advice on wear and tear of pipes
20 marca 2026
Odpowiedź od HEA
Hi Avril,
Thanks so much for taking the time to share your experience! We’re really pleased to hear you were kept well informed and that the engineer provided such a thorough and professional service. It’s great to know they went the extra mile with additional checks and helpful advice too. We’ll be sure to pass on your kind feedback
Kind regards,
Nazeera.
Cancelled policy in error
Cancelled policy in error, all sorted and straight forward. Customer service person was very helpful and friendly and informative!
20 marca 2026
Odpowiedź od HEA
Hi Marianna,
Thanks so much for your feedback! Glad we could get everything sorted quickly and smoothly for you 😊 It’s great to hear our team was helpful, friendly, and kept you informed along the way. If you ever need anything else, we’re here to help!
Kind regards,
Nazeera.
Be aware
For 2 consecutive years, I had the boiler check, they pass, and then an issue arrises within days on both occassions. The damage had caused almost 1K in repairs and home emergency assist refused to pay, but they still take the call out fees and their call out was very slow and not qualified to do the repair, which led to a very big and dangerous emergency. Legal investigation is now impending.
I highly recommend using a different company for boiler and home emergency insurance.
7 marca 2026
Odpowiedź od HEA
Hi Jamie,
Thank you for your feedback.
We can confirm that a complaint has already been raised regarding this matter and is currently under investigation. Once our review has been completed, a full response will be issued to you directly.
Kind regards,
Home Emergency Assist
Odpowiedź od HEA
Hi Mark,
Thank you for your feedback! We’re pleased to hear everything was straightforward and met your expectations. We appreciate your support.
Kind regards,
Nazeera.
Annual Service
Early contact to arrange service of boiler with flexibility for convenient date. Engineer arrived on time and completed service with no problems.
20 marca 2026
Odpowiedź od HEA
Hi Robert,
Thank you for your great feedback! We’re glad to hear that arranging your boiler service was easy and flexible, and that the engineer arrived on time and completed everything smoothly. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
Nazeera.
Nice friendly gas fitter
Nice friendly gas fitter! Completed the boiler service with care. He was also very helpful.
27 marca 2026
Odpowiedź od HEA
Hi Robert,
Thank you for your kind feedback! We’re really pleased to hear that you had a positive experience and that the service was carried out with care. It’s great to know our engineer was both friendly and helpful. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Nazeera
Did no order or recieve goods or…
Did no order or recieve goods or services - spoken to Barclaycard bot it was put onto account £57.00 ON 10TH MARCH
THEY HAVE NOW isued a crediit to me and treated this as potential fraud Will never use your company again really want to give a nil rating
regards robert mapley
10 marca 2026
Opinia niezależna
Odpowiedź od HEA
Good Morning Mr Mapley,
You set up a policy with us online last year for cover for your Hotpoint tumble dryer. The payment taken on 10th March was for the renewal of this policy.
We sent you a renewal reminder 26 days prior to this date via email, advising that your policy was due to renew automatically. As the policy is set to auto-renew, if we do not receive instruction to cancel before the renewal date, the renewal will proceed as outlined.
I have arranged for a member of our Customer Service team to contact you to discuss your policy and confirm how you would like to proceed.
Kind regards,
Customer Relations Team
Excellent service
20 marca 2026
Odpowiedź od HEA
Hi Janet,
We're delighted to hear you received excellent service. Your support is greatly appreciated!
Kind regards,
Nazeera.
Very helpful
Very helpful, knowledgeable customer service....even got my annual premium down.
19 marca 2026
Opinia niezależna
Odpowiedź od HEA
Hi Janet,
We're thrilled to hear that you found our team helpful and knowledgeable. It's great to know we could also assist in lowering your annual premium—that’s always a win! If you ever need anything else, we’re here to help.
Kind regards,
Nazeera.
Boiler Service
Engineer rang me to say he would be approximately half hour and was and he was a friendly chap who did his work competently, clean and quick.
Very professional all round!!
20 marca 2026
Odpowiedź od HEA
Hi Ruth,
We're delighted to hear the engineer kept you informed about his arrival and delivered such friendly, efficient, and tidy service. It’s great to know everything was completed to a high standard—your kind words about his professionalism are truly appreciated!
Kind regards,
Nazeera.
Odpowiedź od HEA
Hi Dinah,
We're glad to hear the engineer arrived on time and was polite and tidy throughout the visit. We really appreciate your support!
Kind regards,
Nazeera.
Thorough & professional.
17 marca 2026
Odpowiedź od HEA
Hi Bozena,
Thank you for your feedback! We're pleased to hear you found the service thorough and professional. Your support is much appreciated!
Kind regards,
Nazeera.
Massive failings
Have been with HEA for a number of years. Started going down hill 2 years ago.Had to chase re boiler service. This year also had to chase. Engineer failed to turn up but unlike other years no communication whatsoever. After numerous phone calls a new date was eventually given which whilst inconvenient I took and changed plans and in response to a complaint HEA did refund the service element monies. New service date, no communication so once again phoned in. Whilst I appreciated that engineers were attending to an emergency the estimated 2 hours became over 4. Had to change further plans re late afternoon. As renewal was soon due went back to complaints but did nothing to give me confidence that things would improve or try to retain me as a customer. Have gone elsewhere. Same cover lower premium and lower excess. HEA don't seem to care about customers especially over last couple of years and many others are saying the same.
Additional info. Despite the reply from HEA and to making mention that I had left them, I received a phone call about 2 days ago wanting to discuss my renewal!!!!!
20 marca 2026
Odpowiedź od HEA
Good Morning Mr Crabtree,
We’re really sorry to hear about your recent experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must have been to repeatedly chase your boiler service and then experience delays and a lack of communication on the day of the appointment. This is not the level of service we aim to provide, especially for a long-standing customer such as yourself.
As acknowledged in our previous correspondence, there were clear administrative and communication failings in the handling of your service, and we provided a full refund for the boiler service as a gesture of goodwill. While the engineer’s delay on the day was due to an emergency call-out, we fully accept that you should have been kept informed and not left waiting without updates.
We are genuinely disappointed to have lost you as a customer after a number of years, and we’re sorry that we did not restore your confidence at renewal stage. Your feedback has been shared internally as part of our ongoing efforts to improve both our service delivery and communication.
Thank you again for your past loyalty, and we wish you all the best with your new provider.
Kind Regards,
Customer Relations.
Efficient and polite.
The engineer that visited my house was very efficient and very polite. Nothing seemed too much trouble for him.
20 marca 2026
Odpowiedź od HEA
Hi David,
Thank you for your great feedback! We're so pleased to hear the engineer was efficient, polite, and willing to go the extra mile to help. It’s wonderful to know nothing was too much trouble—we’ll be sure to pass your kind comments on to him.
Kind regards,
Nazeera.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.