Homebox  Recenzje 

Excellent customer service. Patient and friendly staff.

Easy to set up the utility bills with options clearly explained. Great for people who are planning to move to UK.

Well Holly rushed me through the whole process, didnt informed me that there will be a £86 coming out of my account as a subscription fee and then £137 again at the end of term. Not happy with it

Holly H was very nice and helpful with setting up bills!

Had the sales call today. I felt rushed and when I asked for details of the offer in writing, I was told by Alex B, 'This is not how we do things. We set it up and then you receive confirmation email with details AFTER you signed up'
Fell for the salesman rattling through numbers and asking for the payment details.. Cooling off period is 14 days. I cancelled within 9 hrs from the call so hopefully this can be erased like never happened.

Just help customers when needed for service and communications

Jimmy was fab, dealt my enquiry and answered everything straight away.

Poor customer service.

Seamless process and under 5 minutes had everything set up.

Berfin was absolutely fantastic from start to finish. She made setting up my utility account for my new rental property quick, easy, and completely stress-free. She was friendly, professional, and took the time to explain everything clearly, making sure all my questions were answered. The whole process was seamless thanks to her excellent customer service. I really appreciated her help and would highly recommend Berfin to anyone needing assistance. Thank you!

Amazing customer service from James
Clear information and
Helpful

Use with extreme caution - after a pretty hard sell from our letting agent (Johns & co) my student son signed up to use Homebox services for a one bedroom flat. £15 per month for their services to sort out all bills seemed reasonable. The experience was terrible. They said they needed to collect £275 PER MONTH for the bills for a ONE BEDROOM FLAT!! In the end they only ended up sorting out the electricity bill for us (all other bills we still ended up having to sort out ourselves!), getting what we thought looked like a good tariff until we realised we were paying £1 PER DAY of commission to Homebox for the privilege of having that tariff! The monthly electricity bills averaged out at around £40 so we were almost paying as much in commission! Also we had always told them that we were signing up for an eight month lease but when we gave notice they tried to charge a FOUR MONTH cancellation fee! In my view, don’t go near them - but if you do keep your eyes open. Their portal is very un-user friendly so you get no feel for the monies in and out (hence why we had no idea about the £1 per day charge).

Alex was very nice to talk to. Helped me feel at ease about the gas electric and internet.. lovely customer service very well spoken

Great experience! Thank you for helping me set up my utilities efficiently and making the process easy and stress-free.

Holly called and was helpful and explained costs and helped me sign up quickly and easy.
She was nice and helpful and answered my questions

Concise and clear information.

I was helped by hassan and he was a great help to me.

Thank you, Alex B, for your support in setting up our account and for your quick response to my follow-up queries.

Shocking service shocking calculations. They cannot keep to their promises. Just taking extra money with no explanation.

This company has a single job that they fail to do. They are to pay my bills on time and accurately. They are registered to receive all of my bills, yet the repeatedly fail to update the amount paid monthly when the bills go up each year. I have every one of my utilities and my council tax calling me about payment arrears each month. When I call Homebox to correct it, they act as though I have done things incorrectly, even though they are the ones receiving the paper billing copies. An outrageously bad service.