Saxo Group - Saxo UK Recenzje 

Odpowiedź od Saxo Group - Saxo UK

4 dn. temu

Hi Paul,

Thank you for your feedback. As we've explained in our previous replies, as a regulated firm, we're required to review client information periodically as part of our ongoing due diligence. This applies to all clients, and information provided in the past may need updating as circumstances and regulatory requirements change. It isn't something we're able to waive.

We're looking into your current review and will be in touch with you directly to clarify what's required and help you complete it quickly.

Kind regards,
Stuart

Odpowiedź od Saxo Group - Saxo UK

3 dn. temu

Hi Robert

That’s lovely to hear – thanks for taking the time to share this.

Delighted that Abhas’ calm approach and patience helped you get everything sorted. I’ll be passing this straight on to him and the wider team – feedback like yours really keeps us on our toes (in a good way!).

As a UK client, you might also fancy taking advantage of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both bag a £500 reward in commission credits. All the details on the current UK referral offer – including who’s eligible and how to join in – are in the “Refer a Friend” section on our website or via the platform.

If there’s anything else we can do to help on your Saxo journey, just give us a shout.

Best regards
Jaya Satija

Odpowiedź od Saxo Group - Saxo UK

3 dn. temu

Hi there

Love this – thanks so much for taking the time to share!

I’m chuffed to hear Abhas looked after you so well. Professional, clear, and straight to the point is exactly what we aim for, so it’s brilliant to know he nailed it. I’ll make sure your five-star feedback is passed on to him and the team – that sort of shout-out really does make a difference.

As a UK client, you might also fancy taking advantage of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both bag a £500 reward in commission credits. All the details on the current UK referral offer – including who’s eligible and how to join in – are in the “Refer a Friend” section on our website or via the platform.

If there’s anything else we can do to help on your Saxo journey, just give us a shout.

Best regards
Jaya Satija

Odpowiedź od Saxo Group - Saxo UK

5 dn. temu

Hi Sue, 

Thanks very much for the honest feedback – and for calling out Divesh by name.

I’m really pleased to hear he stuck with your query until you had a proper answer, but I’m equally sorry that your earlier contacts didn’t show the same level of diligence. You shouldn’t have to make several attempts to get things resolved, and your comment about needing to be “persistent” is exactly the sort of thing we want to stamp out. I’ll make sure your feedback is passed on so we can tighten things up across the board, not just when you happen to get someone like Divesh.

Since you’re a UK client, you might also be interested in our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both receive £500 in commission credits. All the details of the current UK offer – who’s eligible and how it works – are in the “Refer a Friend” section on the platform or our website.

And if you ever feel you’re not getting a straight or complete answer, do shout – we’d rather fix it than have you chasing.

Best regards
Jaya Satija

Odpowiedź od Saxo Group - Saxo UK

2 paź 2026

Hi Robert, 

Thanks a lot for the lovely feedback – I’m really glad we could get everything sorted for you!

If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform via:

My Profile → Refer a Friend 

If they open and fund an account, you’ll both be eligible for referral benefits of GBP 500 each in Commission Credits, in line with the current campaign in the UK region.

If there’s anything else we can help with, just get in touch.

Best regards
Jaya Satija

Odpowiedź od Saxo Group - Saxo UK

5 dn. temu

Hi Stephen, 

That’s fantastic to hear – thanks for taking the time to share it.

Sounds like Divesh did exactly what we’d hope for: calm, clear, and sticking with you until the job was done. I’ll make sure your feedback is passed on to him and his manager – comments like this genuinely make a difference.

Since you’re a UK client, you might also fancy making the most of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both receive £500 in commission credits. You’ll find all the details in the “Refer a Friend” section on the platform or our website.

If you ever hit a snag again, you know where to find us.

Best regards
Jaya Satija

Odpowiedź od Saxo Group - Saxo UK

5 dn. temu

Hi there, 

Thanks a lot for the wonderful feedback about Shubhra – it’s great to hear she took the time to listen, followed up with you, and did the work to get your queries resolved. That’s exactly the kind of service we want you to experience.

Since you’re clearly making good use of the platform, you might also like to know about our UK referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both receive £500 in commission credits.

All the details of the current UK referral offer – including who’s eligible and how it works – are in the “Refer a Friend” section on the platform or on our website.

If there’s anything else we can do to help on your Saxo journey, just give us a shout.

Best regards
Jaya Satija

Odpowiedź od Saxo Group - Saxo UK

5 dn. temu

Hi Aleks,

Thanks so much for the lovely feedback – really glad to hear everything felt easy and that the mix of real‑person support and AI is working well for you. That’s exactly what we’re aiming for.

Since you’re a UK client, you might also fancy taking advantage of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both bag a £500 reward in commission credits.

You’ll find all the details of the current UK referral offer – including who’s eligible and how it works – in the “Refer a Friend” section on the platform or our website.

If there’s anything else we can do to help on your Saxo journey, just give us a shout.

Best regards
Jaya Satija

Odpowiedź od Saxo Group - Saxo UK

29 wrz 2026

Hi Raj, 

Thanks for taking the time to leave a review – it’s great to hear that Charlotte was able to step in, sort things out quickly and make the process easier for you.

Since your experience has been positive, if you know friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as commission credits, in line with the current campaign in your region.

If there’s anything more we can assist with, just let us know.

Best regards
Jaya Satija

Odpowiedź od Saxo Group - Saxo UK

29 wrz 2026

Hi there, 

Thanks for sharing this feedback – really pleased to hear that the agent’s communication and guidance hit the mark.

Since you’ve had a good experience with us, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as commission credits, in line with the current campaign in your region.

If there’s anything else we can help with, just get in touch.

Best regards
Jaya Satija

Odpowiedź od Saxo Group - Saxo UK

29 wrz 2026

Hi Joe, 

Thanks a lot for taking the time to share this – great to hear Jaya’s support and regular updates made your account migration run smoothly.

As you’ve had a strong experience with us, if you have friends, family or colleagues who might also benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as commission credits, in line with the current campaign in your region.

If you ever need anything else, we’re only a message or a call away.

Best regards
Jessica

Odpowiedź od Saxo Group - Saxo UK

29 wrz 2026

Hi Elias, 

Thanks so much for sharing this – fantastic to hear that Mukesh was able to give you clear answers, keep you updated by phone and get everything sorted so quickly.

Since you’ve had such a positive experience with us, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as commission credits, in line with the current campaign in your region.

And if there’s ever anything else you need, just let us know.

Best regards
Jaya Satija

Odpowiedź od Saxo Group - Saxo UK

29 wrz 2026

Hi Avidan, 

Thanks so much for taking the time to leave a review – brilliant to hear that Jaya was able to help!

Since you’ve had a great experience with us, if you have friends, family or colleagues who might enjoy using Saxo as well, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as commission credits, in line with the current campaign in your region.

If you need anything else at all, just give us a shout.

Best regards
Jessica

Odpowiedź od Saxo Group - Saxo UK

21 wrz 2026

Hi Alex, 

Jaya will be absolutely chuffed to bits to read this. It’s exactly the kind of feedback that makes all the early starts, late finishes and bottomless cups of coffee worth it. We’re firm believers that platforms and pricing matter, but it’s real people solving real problems that make the difference – so it’s brilliant to hear that Jaya’s support has saved you time, stress and a fair bit of money along the way.

As a UK client, you might also fancy taking advantage of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both bag a £500 reward in commission credits. All the details on the current UK referral offer – including who’s eligible and how to join in – are in the “Refer a Friend” section on our website or via the platform.

If there’s anything else we can do to help on your Saxo journey, just give us a shout.

Best regards
Jessica

Odpowiedź od Saxo Group - Saxo UK

16 wrz 2026

Hi there, 

Thanks so much for taking the time to share this – really pleased to hear the team reached out to you personally and that you found our support understanding of the situation. That’s exactly how we like to do things on this side.

Since you’re a UK client, you might also fancy making the most of our referral programme: if you refer a friend or family member to Saxo and they go on to open and fund an account, you can both bag £500 in commission credits. Not too shabby. You’ll find all the details of the current UK referral offer – including who’s eligible and how to get involved – in the “Refer a Friend” section on our website or directly via the platform.

If there’s anything else we can do to help on your Saxo journey, just give us a shout.

Best regards
Jaya Satija

Odpowiedź od Saxo Group - Saxo UK

16 wrz 2026

Hi Michael, 

Thank you very much for your kind feedback about your experience with Jacopo. I’m delighted to hear that he was courteous, helpful, and took the time to understand your request. It’s important to us that our clients feel valued and well taken care of, and I’m glad this came through in your interaction.

As a UK client, you might also fancy taking advantage of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both bag a £500 reward in commission credits. All the details on the current UK referral offer – including who’s eligible and how to join in – are in the “Refer a Friend” section on our website or via the platform.

If there’s anything else we can do to help on your Saxo journey, just give us a shout.

Best regards
Jaya Satija

Odpowiedź od Saxo Group - Saxo UK

14 wrz 2026

Hi Henry

Thank you for taking the time to leave this feedback, and I’m sorry to hear about your experience.

We don’t have enough information from this review to locate your account or understand exactly what happened in your case, especially why it took over two months for you to receive your funds. That timeline is not what we aim for, so I’d really like to review your specific situation in detail.

On your comment about “endless KYC”:

As an FCA‑regulated firm, we’re legally required to carry out customer due diligence under the UK Money Laundering Regulations and FCA rules (including SYSC and the Financial Crime Guide). This means we must:

- Verify customers’ identities and, where relevant, the source of funds/wealth.

- Keep information up to date over time (ongoing KYC), not just when the account is opened.
- Sometimes request additional documents if circumstances change or if earlier documents no longer meet regulatory standards.

We appreciate this can feel excessive from a client’s perspective, especially if you’re asked for documents more than once. However, we cannot release or transfer funds if required checks are incomplete or not satisfied – doing so would put us in breach of our regulatory obligations.

That said, the process should still be handled as efficiently and clearly as possible. If there were unnecessary delays or poor communication in your case, we’d like to understand where and fix it.

Please contact me directly so we can look into this properly:

Email: stuh@saxomarkets.com
Phone: 0207 151 2033

If you’re comfortable doing so, please email me or call me on the number provided , where you can provide me with your account details so I can review your file, explain exactly what caused the delay, and see what we can improve in our processes and communication going forward.

Best regards,
Stuart

Odpowiedź od Saxo Group - Saxo UK

11 wrz 2026

Hi Francesco, 

Love this – thanks so much for sharing!

Delighted to hear Jacopo’s been such a star and helped you get to grips with Saxo’s products and the platform. Knowing you’d have “struggled to navigate the vast world of Saxo” without him really says it all – we’ll be sure to pass your feedback on, he’ll be chuffed.

As a UK client, you might also fancy taking advantage of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both bag a £500 reward in commission credits. All the details on the current UK referral offer – including who’s eligible and how to join in – are in the “Refer a Friend” section on our website or via the platform.

If there’s anything else we can do to help on your Saxo journey, just give us a shout.

Best regards
Jaya Satija