Holburn Online Recenzje 

493
Wynik TrustScore: 5 na 5

4,8

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Oceniono na 5 z 5

Took my late husband's Michell Synchro turntable into the Glasgow store for them to have a look as it hadn't been used for a long time. They checked it over and had it up and playing in no time. Would... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Ordered the wrong product called and asked to cancel the order. The company acted quickly cancelled the order and refunded the payment. Good service

Reakcja na opinię

Oceniono na 5 z 5

The only retailer I contacted who told me the whole picture of one of the items I had originally wanted. I dealt with three different people and all were very helpful indeed - their advice matched e... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

6 months ago i purchased some equipment from the Glasgow store both members of staff Jesse and Anna were amazing and helped me make the 4 hour round trip worth the drive . 6 months later i had broken... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep – systemy audio
  2. Sklep Hi-fi
  3. Sklep z kinem domowym
  4. Sklep TV

Napisane przez firmę

Online retailer of Audio and Visual equipment. Set apart from the rest by our in house experts that help our customers around the UK create their perfect home systems. Stores in Glasgow & Aberdeen.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

493 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(493)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 112

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Oceniono na 5 z 5

Highly recommended!

I've owned a fair amount of hifi equipment in my time and demoed a lot of stuff. Today I had one of the best demo's at Glasgow Audio with Jesse at Great Western Road,Glasgow. Jesse welcomed us warmly into the demo room and was polite and very professional. We compared the Dali Rubikore 6 and 8's,with Naim amplification. I connected with Jesse almost immediately as I knew we understood each other regards speaker characteristics. He never rushed me, and listened to what I had to say and this made all the difference. Jesse is indeed a credit to Glasgow Audio and I hope he is recognised for his professionalism.

28 czerwca 2025
Opinia niezależna
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Odpowiedź od Holburn Online

Hi James,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Glasgow Audio

Oceniono na 5 z 5

Great customer service and assistance…

Great customer service and assistance in helping me settle on a new system.
Jesse took time to understand my (and my wife’s!) requirements, and set it all up in our room so we can try it all out and make sure it is what we (both) are looking for. Happy customers.

27 czerwca 2025
Opinia niezależna
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Odpowiedź od Holburn Online

Hi Ian,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Glasgow Audio

Oceniono na 5 z 5

What a superb experience from start to finish

Well what can I say....
What a superb experience from start to finish.
Excellent communication. Excellent product knowledge and just the nicest lady, Anna, you would wish to meet. Nothing was too much trouble.
Anna conscientiously read and promptly replied to all of my emails, and there were many, she responded to all of my questions, requests and gave suggestions and detailed advice. I was instantly impressed from the very first detailed email from her.
The demo day arrived, I was greeted as a friend and offered refreshments.
The showroom was superb, the welcoming demo room was excellent, cool and comfortable.
My short list of equipment, Sonus Faber Olimpica Nova II, Sonus Faber Sonetto V G2 and Dali Rubikore 8' speakers, Cyrus 40 amp, Cyrus 40ST and Naim Unti Nova PE were present and playing upon arrival. Nice touch!
Speakers and components were duly swapped over and music listened too many times over. I was never rushed or felt pressurised. Remotes were given to me for me to control how I listened to the music, as low or high, as was suitable for the track played, from my track list, which Anna had all ready for us to listen too.
As each track finished, advice was asked for and personal thoughts were shared and options discussed.
This is such as stark contrast to a demo I had recently, with a conglomerate of a HiFi company, where not one of the items that I had asked to hear were present and the components on demo were 4 times the budget I had originally given. The salesperson took control and the music was deafening at times. A certain brand was constantly being pushed and the speakers I wanted to hear were dismissed, what on earth is the point of that.
I walked away from Holburn {Glasgow Audio showroom} having had a superb experience and felt no pressure whatsoever to commit to any purchase or forced into a different direction, just to sell me something they wanted me to buy.
I immediately ordered a superb system after the demo and felt everything I had asked for had been done, nothing was left.
Anna went away to crunch numbers and came back with a better price. The weight of near £16k, that I had squirreled away hidden in the sock drawer like a naughty secret, now put to good use and happily handed over for a system that I am proud of, with Zero buyers remorse over what I had spent, as after all this is a lot of money, but for a system I wanted, a demo done properly, advice without ulterior motives and a system that I will have for a long time, maybe my last? {Well until the Sonus Faber Olimpica Nova II g2 or Nova III g2 come out, then a call to Anna may be on the cards} :}
Now that ladies and gentlemen is how it is done properly
A wholehearted well done to the star of the show, Anna and the team.
Thank you

25 czerwca 2025
Opinia niezależna
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Odpowiedź od Holburn Online

Hi Paul,

Thank you so much for leaving a wonderful review! You've been an absolute pleasure to work with and I'm so happy we found the perfect system for you. Your kind words mean a lot to us as a small business and we strive to maintain this kind of service.
You're always welcome back at any time.

Kind Regards,
Anna

Oceniono na 5 z 5

Anna at Holburn Audio was fantastic

Anna at Holburn Audio was fantastic. I walked in off the street and was met with a warm friendly welcome. I had a rough idea of the setup I was looking for and Anna set up roughly what I was after. Obviously the whole online catalogue isn’t in the shop but there was enough to give me ideas of the setup I was after. Nothing was too much effort and various speakers were brought in and out for me to listen to. The ones I eventually chose were a pair of trade in Bowers and Wilkins. I’d never thought about buying trade in equipment, but the speakers were for me, the ideal ones for my setup and half the normal retail price, so a bargain.
The overall package was slightly more than my budget, but well worth the wee extra to get the sound quality spot on.

14 czerwca 2025
Opinia niezależna
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Odpowiedź od Holburn Online

Hi Gordon,

Thank you so much for leaving a great review! You've been an absolute joy to work with and I'm so happy we found the perfect system for you. You're always welcome back at any time.

Kind Regards,
Anna

Oceniono na 5 z 5

What an amazing company

What an amazing company. Anna in the Glasgow branch has been so informative and helpful with my order, including being patient with me and Sam in the Aberdeen branch has an incredible knowledge of older amps and speakers. Between the two of them, they’ve helped narrow down the product suited for me. Very professional, very knowledgeable and excellent customer service. Highly recommended. Thanks for all your help.

12 czerwca 2025
Opinia niezależna
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Odpowiedź od Holburn Online

Hi Alan,

Thank you so much for your kind words! We're thrilled that you're satisfied with our service. You've been a delight to work with and we hope you love your hi-fi when you've got it up and running.

Kind Regards,
Anna

Oceniono na 5 z 5

Great company

Great company. Very helpful and made purchase a pleasure. Communication excellent throughout the purchasing. Would certainly do business with them again.

27 maja 2025
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Odpowiedź od Holburn Online

Hi Brian,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Oceniono na 3 z 5

Lack of communication

Lack of communication. Firstly, it was not obvious when placing the order that the item was not in stock. I then got an email a couple of days later saying it was expected to be in "early next week" and would then be shipped for next day delivery. I emailed back asking if I would get DHL tracking information so I could request to leave in a safe place. No response as yet, and no delivery as of Tuesday night, and no notification of a delivery date. Update: got a response, hopefully will get delivered next week now—we'll see how it goes.

27 maja 2025
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Odpowiedź od Holburn Online

Hi Andrew

We apologise for any uncertainty with our communications, Sam has now been in touch and outlined the full delivery ETA and expected timescale.

Your feedback is incredibly valuable and we will strive to make our communications process better in future.

Kind Regards,
Holburn Online

Oceniono na 5 z 5
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Odpowiedź od Holburn Online

Hi Alan,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Oceniono na 5 z 5

Purchases, Arcam A25 and Atlas Equator Achromatic 3.5 Speaker cables

Just really good customer service, coupled with really competitive prices for both my purchases!

3 maja 2025
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Odpowiedź od Holburn Online

Hi Keith,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Oceniono na 5 z 5

Really nice people I returned amplifier…

Really nice people I returned amplifier no trouble easy to do very helpful brilliant

1 maja 2025
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Odpowiedź od Holburn Online

Hi John,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Glasgow Audio

Oceniono na 5 z 5

Great service

Product availability, reasonable price and fast delivery.

6 maja 2025
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Odpowiedź od Holburn Online

Hi Craig,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Oceniono na 5 z 5

Outstanding throughout

Outstanding throughout . Alan’s snd Josh did a fsntastic job completing the installation and a 5 star delivery on quality snd timeliness . Outstanding work . Thanks guys !

2 maja 2025
Opinia niezależna
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Odpowiedź od Holburn Online

Hi Edward,

Thanks for leaving us the 5 stars review! I'll make sure to let Alain and Josh know! :)

Kind Regards,
Glasgow Audio

Oceniono na 4 z 5

Fantastic product and service

Fantastic product and the service at Holburn (Glasgow Audio in my case) was truly excellent. One star removed because I was never made aware of the delivery time. Other than that, the experience was top notch. I’d definitely recommend.

25 kwietnia 2025
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Odpowiedź od Holburn Online

Hi Stuart,

Thank you very much for taking the time to leave us a review. We are pleased to hear that you had a good experience.
Apologies for any inconvenience caused in the delivery time! we always try our best to get items out by next day delivery.
We look forward to seeing you again!

Kind Regards,
Glasgow Audio

Oceniono na 5 z 5

Glasgow branch is the only audio outlet…

Glasgow branch is the only audio outlet I know that allows you to audition turntable catridges (in-house).

Jesse had three turntables armed and good to go when I arrived. The listening experience was invaluble and it what good to discuss- in a relaxed manner-the various options before settling on the one for me.

As hassle-free as buying hi fi ever can be! Thanks Jesse.

29 kwietnia 2025
Opinia niezależna
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Odpowiedź od Holburn Online

Hi Joseph,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Glasgow Audio

Oceniono na 5 z 5

Replacement of a damaged Rega turntable lid

Good service - helpful staff & prompt delivery of my item

15 kwietnia 2025
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Odpowiedź od Holburn Online

Hi Calum,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Oceniono na 5 z 5

Still a good service by phone

Although I bought my purchases by phone it still is very good service. Friendly and helpful staff to help with my purchase.

10 kwietnia 2025
Opinia niezależna
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Odpowiedź od Holburn Online

Hi David,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Glasgow Audio

Oceniono na 5 z 5

ordering was easy and quick delivery

I absolutely love the turntable I purchased from Holburn. ordering was easy and quick delivery. The turntable arrived in perfect condition, complete with the instruction manual and all necessary parts. After setting it up, the sound quality really to be just outstanding. I'm satisfied with my purchased

5 kwietnia 2025
Opinia niezależna
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Odpowiedź od Holburn Online

Hi Leo,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Oceniono na 5 z 5

Rebuilt Anita Pro

Great service

29 marca 2025
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Odpowiedź od Holburn Online

Hi Iain,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Oceniono na 5 z 5

Excellent service.

The item arrived in good time, and in perfect condition. I have played my record player, with the new stylus, and the records play beautifully. The service I received, when buying the aforementioned, was excellent.

30 marca 2025
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Odpowiedź od Holburn Online

Hi Andrew,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Oceniono na 5 z 5

Excellent Customer Service

My item was damaged in the post but it was resolved quickly and promptly. I appreciate the excellent customer service.

25 marca 2025
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Odpowiedź od Holburn Online

Hi Olly,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

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