I loved Waldo, their contacts were good quality, soft, not once did my eyes get dried or irritated. Good value and discounts! I hope they come back because I will definitely switch over!
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I love that they offered the B12 lenses and hydrating eye drops specifically for your contact lenses! I was sad to see they had to close operations. I need them back on the market!
This last deal for 60% off didn't work. I was charged full price and was told I would receive a refund but didn't. The convenience of getting contacts this way is great, but Waldo has not done a good... Zobacz więcej
Reakcja na opinię
Did not solve my problem. I asked her to look at previous orders and she would find the left eye lens I wanted yo buy 2 boxes now and stay with my regular order of just my right eye. Said she could no... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Valued Waldo Community, We want to take a moment to share a significant update with you. Over the past year, Waldo has faced immense challenges in maintaining fulfillment reliability. We understand the impact this may have had on your experiences, and we appreciate the patience and understanding you've demonstrated during this time. The good news is that Waldo is on the verge of returning to normal business operations. Our dedicated team has worked tirelessly to overcome the difficulties we encountered, and we're excited to announce that positive changes are on the horizon. To those who may have faced challenges and are contemplating sharing feedback, we genuinely appreciate your perspectives. We understand that the past year presented hurdles, and we're grateful for the patience and loyalty you've shown during this period. As we eagerly anticipate a return to normal business operations at Waldo, we acknowledge any past difficulties and want to assure you that we are committed to enhancing your overall experience. Your valuable insights contribute to our ongoing efforts to provide the best service possible. In this spirit of growth and improvement, we invite you to share your thoughts as we collectively navigate towards a brighter future. Your unique perspective helps shape the positive changes we are making, and we are excited about the opportunities ahead. Thank you for being an essential part of the Waldo community. Together, we will continue to overcome challenges and strengthen our resolve to provide you, our valued customers, the best possible vision care experience.
Dane kontaktowe
The Frames, 1 Phipp Street, EC2A 4PS, London, Zjednoczone Królestwo
- +44 20 3627 5833
- hello@hiwaldo.com
- hiwaldo.com
3,4
Średnia
17 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Prescription is way off
Prescription is way off. Contacts are supposed to be extra hydrating but they dry out within a couple hours of wearing them.
2 lipca 2025
Odpowiedź od Waldo Contact Lenses
Hi Rae,
We are sorry to hear you have found WALDO lenses to be dry, everyone is individual and WALDO lenses may not suit all. As we continue to grow, we will be expanding our range and may have a lens more suitable in the future.
Our in-house optician has been in touch with you to get some more feedback.
Anita @ Team WALDO
The best ever
I Love Waldo Contacts they are so comfortable.I've been wearing contacts since 1984 and these are the best ones I've ever had. I absolutely love love love them . They definitely get a 10 in the receiving time of getting my free trial pairs. 10 of how comfortable they are .receive a 10 with the pricing. I wore every contact there is I'll never change again I love Waldo..
30 czerwca 2025
Odpowiedź od Waldo Contact Lenses
Hi Kimberly,
I want to thank you for taking the time to provide this feedback.
We appreciate any feedback provided, as it helps us improve your experience with us. We hope to learn and grow from it!
Best,
Nataska | Team WALDO
Quality Poor
Quality Poor
As of late, the quality of the lenses has deteriorated significantly. They are constantly tearing or not fitting properly and don't wear as long throughout the day
17 czerwca 2025
Odpowiedź od Waldo Contact Lenses
Hi Jennifer,
Thanks for your feedback, and I'm sorry to hear about your experience with the quality of our lenses.
I've asked a member of our stellar Customer Experience team to reach out and discuss this with you. We'd love to learn more about your concerns, what caused your 1-star experience, and hopefully turn it into a 5-star one!
Best,
Nataska | Team WALDO
Super easy to order
Super easy to order. Quick shipping and the contacts are great! Very easy to get in and take out. Love these
9 czerwca 2025
Odpowiedź od Waldo Contact Lenses
Thank you David for your feedback
We are so happy to hear you love WALDO lenses as much as we do and it's great to hear the lenses are working so well for you.
Anita @ Team WALDO
My purchase was speedy and seamless.
28 czerwca 2025
Odpowiedź od Waldo Contact Lenses
Hi there,
I want to thank you for taking the time to provide this feedback.
We do appreciate any feedback provided, as this helps us improve your experience with us. We hope to learn and grow from it!
Best,
Nataska | Team WALDO
The customer service has always been on…
The customer service has always been on well but the delivery time took it up a notch. Good job with improving the delivery time!
26 czerwca 2025
Odpowiedź od Waldo Contact Lenses
Thank you Anette for your feedback
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269
We have made significant strides toward returning to normal operations and once again providing the quality, and reliability that customers like you deserve. We've bolstered our supply chain and fulfilment teams and have improved shipping times.
Anita @ Team WALDO
I liked the fast shipping
I liked the fast shipping. But I tried the B12 contacts, they were comfortable but they burned and irritated my eyes.
28 czerwca 2025
Odpowiedź od Waldo Contact Lenses
Hi Mandy,
Thanks for your feedback, and I'm sorry to hear about your experience.
I've asked a member of our stellar Customer Experience team to reach out and discuss this with you. We'd love to learn more about your concerns, what caused your 3-star experience, and hopefully turn it into a 5-star one!
Best,
Nataska | Team WALDO
Quick and easy service
Quick and easy service! Received my contacts within a few days. Saved a lot of money and time.
13 czerwca 2025
Odpowiedź od Waldo Contact Lenses
Hi Darnel,
I want to thank you for taking the time to provide this feedback.
We do appreciate any feedback provided as this helps us improve your experience with us. We hope to learn and grow from it!
Best,
Nataska | Team WALDO
A glitch in the system caused my…
A glitch in the system caused my contacts to be shipped to the wrong address, the customer service rep was so helpful. They addressed everything efficiently, and I got my new shipment in the exact time that was scheduled.
26 czerwca 2025
Odpowiedź od Waldo Contact Lenses
Hi Priscilla,
I want to thank you for taking the time to provide this feedback. Our customer service team is always happy to assist.
We do appreciate any feedback provided as this helps us improve your experience with us. We hope to learn and grow from it!
Best,
Nataska | Team WALDO
I love my contacts
I love my contacts. Only problem with Waldo is I sent a box of contacts back and they didn’t refund. I was so upset. I did return and ordered more because I love my contacts. But be very careful with returns. I would like to update my review by saying Waldo sent me a full refund on my contacts. I’m so pleased. I love my contacts and will continue ordering from them.
11 czerwca 2025
Odpowiedź od Waldo Contact Lenses
Hi Janice,
I want to thank you for taking the time to provide this feedback. I am sorry for the experience that you had and have reached out via email to further assist.
We do appreciate any feedback provided as this helps us improve your experience with us. We hope to learn and grow from it!
Best,
Nataska | Team WALDO
Great fast and easy
Great fast and easy! Customer service was good and the contacts work really well!
11 czerwca 2025
Odpowiedź od Waldo Contact Lenses
Hi Rosemarie,
I want to thank you for taking the time to provide this feedback. Our customer service team is always happy to help!
We do appreciate any feedback provided as this helps us improve your experience with us. We hope to learn and grow from it!
Best,
Nataska | Team WALDO
On 6/23 you emailed to say my order was…
On 6/23 you emailed to say my order was being processed. On 6/24 you emailed to say lenses were on the way. It's now 7/8 and nothing has arrived. I like your product, but your delivery is questionable, at best.
24 czerwca 2025
Odpowiedź od Waldo Contact Lenses
Hi Mike,
I wanted to reach out and thank you for your feedback and apologize for this unfortunate experience.
Please note that I have reached out via email to further assist with this matter so that I can assist with improving your experience with us.
Best,
Nataska | Team WALDO
Waldo is the best
Waldo is the best! I have been using them for a while now. Awesome contacts, fast delivery. Never disappoints.
9 czerwca 2025
Odpowiedź od Waldo Contact Lenses
Hi Kendal,
I want to thank you for taking the time to provide this feedback.
We do appreciate any feedback provided as this helps us improve your experience with us. We hope to learn and grow from it!
Best,
Nataska | Team WALDO
Waldo is by far the BEST contacts I…
Waldo is by far the BEST contacts I have tried. They are also reasonably priced. I highly recommend if you need contacts.
9 czerwca 2025
Odpowiedź od Waldo Contact Lenses
Hi Sallee,
I want to thank you for taking the time to provide this feedback.
We do appreciate any feedback provided as this helps us improve your experience with us. We hope to learn and grow from it!
Best,
Nataska | Team WALDO
Good quality but...
I wish the contacts would have a little mark on the side that goes inside like Acuvue contacts
6 czerwca 2025
Odpowiedź od Waldo Contact Lenses
Hi Lucia,
First, I want to thank you for your feedback and for taking the time to share your experience.
We appreciate your feedback as this helps us improve our service and provide you with the best experience.
Your suggestion will be passed to the relevant department to be further looked into.
Best,
Nataska | Team WALDO
Odpowiedź od Waldo Contact Lenses
Hi Daniel,
First, I want to thank you for your feedback and for taking the time to share your experience.
We are glad to hear that you are enjoying your experience with us and will continue providing you with the best service.
Best,
Nataska | Team WALDO
Odpowiedź od Waldo Contact Lenses
Hi Eddie,
First, I want to thank you for your feedback and for taking the time to share your experience.
We are glad to hear that you are enjoying your experience with us and will continue providing you with the best service.
Best,
Nataska | Team WALDO
Affordable and comfortable
Affordable and comfortable , so convenient.
Smooth placing and removing Waldo Contact Lenses.
11 czerwca 2025
Odpowiedź od Waldo Contact Lenses
Hi Sonia,
First, I want to thank you for your feedback and for taking the time to share your experience.
We are glad to hear that you are enjoying your experience with us and will continue providing you with the best service.
Best,
Nataska | Team WALDO
Straight forward & fast service
Straight forward & fast service! Very please with the quality and packaging!
10 czerwca 2025
Odpowiedź od Waldo Contact Lenses
Hi Mercedes,
Thanks for your feedback, I am glad to hear that you are enjoying our service and the quality of our lenses.
We are constantly striving to improve, and feedback like yours is critical to our success.
Best,
Nataska | Team WALDO
super easy and fast delivery!
10 czerwca 2025
Odpowiedź od Waldo Contact Lenses
Hi Elsie,
Thanks for your feedback, I am glad to hear that you are enjoying our service and the quick delivery.
We are constantly striving to improve, and feedback like yours is critical to our success.
Best,
Nataska | Team WALDO
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.