Hilton Grand Vacations Recenzje 198

Bunch of lying cheating thugs ! Pyramid selling scheme - they corner you at hotels when you check out, big promises. When you have paid, then they make it so difficult to book ! We were told we could go to any of their properties - YOU CANT ! Their teams will not answer why. Such rude staff, will cut off the phone when you ask why. Call our sales team is the answer !

I purchased a package back in May 2025 while staying in Myrtle Beach, The normal spill to get you to sign up and pay your money. Now here it is I am trying to use my package and NOW all of the sudden I was told my FICO score was to low and they will be refunding me. This was just the most confusing experience to have dates together to get ready to book and then the audacity to be told this.

We stayed 5 nights early in March with friends as members of HGV (Diamond Resorts) at their Cromer Country Club.
The staff were courteous and helpful.
We were booked into unit 82 which is a 3 bedroom villa.
The accommodation was clean and comfortable but in need of some improvement.
The main problem we encountered during our stay was the smell of sewage in the wardrobe room attached to the master bedroom which we noticed is located above the downstairs bathroom.
Fortunately, we were able to avoid the smell of rotten eggs by keeping the door to this room closed.
Other problems were:- a leaking toilet brush holder and a chipped bath in the downstairs bathroom, two large chips in the upstairs bathroom washbasin and worn-out replacement towels provided mid stay.

@HiltonHotels @HiltonHonors @HiltonNewsroom on my new member journey after joining HGV and spending $20k….not financing, paying in full. Put in a room with dirty walls, floors, and doors. Being charged if I don’t do my own housekeeping. DO NOT BUY! PLEASE!!!

Lots of false information and sales tactics during the the required onboarding meeting. We were given promises that our points in our 1st contract would be made available immediately once we signed the upleveled agreement. We have been unable to book any place to stay in the last 6 months and now we are told we need to wait another 6 months. That's 1 year of payment with points we cannot use. I've written and called and was pushed off just enough to get past the cancellation date. BUYER BEWARE

Today being a new member i tried several times to move bonus points to the next year.then finally I got a special person named summer who answered all my questions and took care of all my needs.it made me and my wife so happy and now we feel satisfied of our purchase that we made.she took the time to listen to me and made my experience top notch. So if every counselor could be like her there would be no problems at all with hgvmax.please play our recorded conversations and train the rest of your counselors!!one million stars to summer!!!

I recently went through one of the most frustrating customer service experiences with Hilton Grand Vacations while trying to book my Las Vegas tour. What should have been a simple process ended up taking more than three hours across multiple calls because every time I spoke to someone, something got messed up again.

Each representative reassured me that everything was fixed and that there would be no charges on my credit card. But every time, I still ended up seeing a charge appear. Then I had to call back, explain the whole story again, wait on hold, and have the charge reversed. Just when I thought it was finally sorted out, another issue showed up. It was exhausting and honestly unbelievable for a company under the Hilton brand.

This whole ordeal makes me question what the actual trip experience will be like when I go for the timeshare presentation in Las Vegas. If booking the trip is this chaotic, it doesn’t give me much confidence in what’s ahead. I really hope Hilton Grand Vacations takes this kind of feedback seriously because this level of service is far below what anyone would expect. It’s been stressful instead of exciting, and that says a lot about how much improvement is needed.

Under no circumstances should have one waste their money by buying into Hilton Grand Vacations timeshares. We were misled and feel that we poured almost $25,000 down the drain. Don’t make the same mistake that we did.. avoid Hilton Grand Vacations and avoid Hilton in general for not backing up the products that they put their name behind.

They do not care about you. They want to rip you off. If you do not have $35,000 to drop right now, the maintenance fees will cost as much or more than what you would spend on a hotel, and you will be forced to only use Hilton properties because they have all of your money. Not fair that they are allowed to exist. 0 resale value. You would not buy a house or a car to turn around and have to beg the previous owner for months to pay them hundreds of dollars to give that car/house back to them. It does not make sense. It does not serve you. You do not matter to them. There are some nice people, but that does not change the fact that this company is a scam. Do not do it please.

My recent experience with Hilton Grand Vacations Club Anderson Ocean Myrtle Beach was extremely disappointing and unfortunately left me with a very negative impression of both the property and how Hilton Grand Vacations handles customer situations.

First, the condition of the property itself was not what I expected from a Hilton-affiliated resort. The hotel appeared worn and run down in several areas, and the surrounding location did not feel particularly safe. This was surprising given how the property and vacation package were presented.

However, the most troubling part of my experience involved how Hilton Grand Vacations handled a personal emergency. During my stay, my dog became seriously ill, which required me to immediately arrange a flight home. As a pet owner, this was a stressful and urgent situation.

When I contacted Hilton Grand Vacations to explain the circumstances, I was hoping for understanding, flexibility, or at least some reasonable accommodation given the emergency. Instead, I was told there were no options available and that I would still be charged $199 for the vacation package, despite having to leave unexpectedly and despite the additional travel costs I had already incurred to get to Myrtle Beach.

The interaction felt extremely rigid and transactional. For a brand that promotes hospitality and guest experience, I expected a level of empathy and customer care that simply was not demonstrated.

Many of my colleagues have always spoken highly of the Hilton brand, which made this experience even more disappointing. Situations like this are when a hospitality company has the opportunity to demonstrate its values.

Unfortunately, this experience has left me with a bitter impression of Hilton Grand Vacations and the way guest concerns are handled during genuine emergencies. I sincerely hope Hilton reviews how situations like this are managed so that future guests are treated with greater compassion and flexibility.

First impression of the guy looked is that he looked very shady. But I have him benefit of the doubt. He asked us how we felt, we told him we didn't have the money but may consider it in the future, he continued to push us for the $10,000 and to put it on a credit card. This alone was enough for me to not want to support them, but then we were offered a $500 discount card for hotels or to get our $40 deposit back in the mail by check. Which we told them we wanted our $40 deposit in the mail back, he verified our address and 2 days later, we got the $500 discount card in an email.

They are liars and scam artists and we will be looking at pursuing small claims court against them for false advertisement and fraud.

Incentives and Promotional Stays

2-night Odenza sta(presentation incentive)
This stay was offered as an incentive to attend the presentation. At no point were we informed of the significant availability limitations or additional taxes and fees. Despite multiple attempts, this stay was unusable, as it was never available on dates we could reasonably travel.•

Credit card: worth $1800 in savings, I told him that we are canadians he said yes you can still apply, but turned out it’s only for USA citizens

6-night / 1-week Odenza getaway (same offer)
After concerns were raised about the initial representations, we were offered a 6-night stay, later referred to as a 1-week getaway. This was the same offer, not an additional benefit. As with the 2-night stay, the availability restrictions and additional costs were not clearly disclosed, making this offer unusable.

Goodwill gesture: Dubai or Las Vegas
We were verbally offered either four nights in Dubai or six nights in Las Vegas as a goodwill gesture, and the representative provided a direct contact number. When we later discovered an 18-month expiry period, communication became difficult.
When contact was eventually re-established after posting on social media, we were informed that the Las Vegas option was permanently discontinued and that Dubai was no longer available due to business conditions. These options were then replaced with the same 6-night / 1-week Odenza getaway already described above.

Points Validity and Usage Constraints

We were advised that points are valid for three years and can be carried forward for an additional three years. In practice, the program requires points to be used within restrictive timelines, or they expire. This differs from the flexibility that was emphasized during the sales process and has created ongoing pressure to use points regardless of actual travel feasibility.

Destination Changes

The primary reason for our purchase was the ability to travel to Mexico. This destination was later removed from the available options. It was not disclosed at the time of purchase that destinations or point requirements could change without notice, which materially affected the value of the program for us.

Availability Concerns

When attempting to book through the VIP helpdesk, we have repeatedly been advised that selected properties are fully booked. However, the same properties and the same room types have been available for the same dates through the official Hilton website and other booking platforms. This discrepancy has significantly limited our ability to use the program as intended.

Value of Remaining Options After Mexico Removal

Following the removal of Mexico, the remaining VIP options are largely limited to U.S.-based properties that do not reflect the level of value presented during the sales process. Comparable or higher-quality accommodations with similar or better amenities are readily available through standard Hilton channels or other major hotel brands, often at a lower overall cost and without the need to plan travel many months in advance.

Overall Experience

This purchase was made based on representations of flexibility, premium access, and a stress-free travel experience—values closely aligned with Hilton’s promise of “making every stay better.” Unfortunately, the combination of unusable promotional stays, restrictive point usage timelines, destination changes, and limited availability has resulted in an experience that has not met that expectation and differs materially from what was presented at the time of purchase.

WE LOVED AND USED OUR TIME SHARE FOR OVER 30 YEARS. ALL PAID FOR BUT MY HUSBAND GOT CANCER . MANY CANCERS FROM AGENT ORANGE IN KOREA. OUR MONEY WAS DEPLETED . WE GOT BEHIND IN MAINTENANCE FEES ALSO CHARGED EXTREME LATE FEES . I BEGGED THEM TO HELP US . THEY DIDN'T CARE . I ASKED IF WE COULD GIVE IT BACK BECAUSE WE CANT SELL IT. NO ONE WANTS YO BUY TIME SHARES NOW BECAUSE OF ALL THE WAYS THEY FRAUD PEOPLE. WE GOT A LETTER FROM HGV AND THEY SAID THEY WERE FORCLOSING ON IT . DIDNT KNOW YOU COULD FORCLOSE ON A PROPERTY THAT WAS PAID FOR IN FULL . JUST BEHIND IN MAINTENANCE FEES. WE HAVENT HERAD BACK AND DONT KNOW WHERE WE STAND. BOTTOM LINE . DONT BUY TIME SHARES. THEY RIP YOU OFF WITH MAINTENANCE FEES LATE FEES . SHAME ON THE LIARS THAT SELL THEM.

Sale people at great wolf lodges make it sound so quick and simple. 400 bucks you get 4 day vacation at any listed place, no issue. Sale person sold me a package over the phone days later. Didn’t mention non refundable, and he forged my name because apparently I signed saying I understood it was non refundable.Also, never was told I had to attend a timeshare session for 2 hours during the vacation 20 mins away or they will charge me regular package price. Fighting to get a refund. Customer service have attitudes and gave me a scam number to call to check up on refund. Also was told it was good for 18 month but was actually 12 months. Avoid!

Just do not do it. By far the biggest mistake we ever did ! RUN ! Don’t walk away from this BS!

I'm trying to book this stay. I have to say I'm utterly disappointed. I've emailed serveral times. Called, but being UK based it's super expensive. Called me back once, but being UK based you called when I was bed.

The guy we booked with told me there would be no further cost apart from taxes which would be around $100, my booking is saying I still have a outstanding balance of $149.99 which I imagine is nothing to do with taxes. Which is why I think I've been scammed. Get the english to buy this package, which they will never use or just will if they can book in pay all the extra costs.

I was told I could stay at numerous locations, but I've only got orlando Florida as a option, again I've emailed to ask if this can be switched your end so that I can just book online.

I email with my contact number, my email address and then get a message saying can you provide both again.

Called me on Friday February 6th a. Since then nothing.

Had a few emails.

I have to say I'm so disappointed with a global company and lack of customer support.

I'm sure I will not hear a reply or be asked for my contact number and email yet again.

Let me make this short and simple…I cancelled my Hawaii trip and asked for a refund because the person I was going with we parted ways. The initial payment was on her card and the rest of the payment was on my card. Of course I can’t get my money refunded to my card because it wasn’t where the initial payment was made. 6 months later I still haven’t received my refund. HGV owes me $900. They have to send my refund by check and I still haven’t received it. These people are a pure joke. I’ll never do business with them again. I’m about to file a small claims against, they left me with no choice

HGV MAX REVIEWS are hard to find. What I dislike most about HGV Max is the website and the phone system. You can wait 5-15 minutes, then get hung up on. The website is not user-friendly. Given the amount of money you pay upfront and the amount you continue to pay upfront, before all the other vacationers who do not buy into the timeshare, I would expect you to be a priority. I am ready to just walk away from it and lose my initial investment.

We have been vacation owners since 2005. We have enjoyed many trips and that package worked for our family. When Diamond and HGV merged we attended a sales meeting to upgrade. We did so but then realized that did not work for our schedules, vacation plans and budget. We canceled that contract and were ok for about 2 years. We went on vacation and attended a sales meeting to upgrade to HGVMax. We did and felt this was a great vacation opportunity. We left the Myrtle Beach area with a contract, new deed etc. We waited 30-60 days waiting for paperwork and new maintenance schedule to not let our current fees lapse.
We had not any contact from anyone in the vacation club in this time. We tried to call some contacts from our paperwork with no answer. It is so difficult to reach anyone.
We did finally reach someone and found out our loan was canceled!!! Apparently, a member transposed their contract number with ours and it got canceled on accident at the corporate level.
With several phone calls later all we got was sorry this should never have happened and we're sorry no one reached out etc. All that came of it was a member from sales to reach out and try to sell us something from the inventory! We cannot believe that this was treated so nonchalantly. We could have had issues with our credit and not to mention our vacations.
We were treated after the sale like a contract number and that is what we will be! No more sales to try to improve our oldy but goody original membership!

Deceptive Offer Disguised as a Vacation Package

I purchased a discounted package from Hilton Grand Vacations believing it was a straightforward hotel stay. The mandatory sales presentation was not clearly disclosed at purchase, which is the only reason I agreed.

After my reservation was made, I was told attendance at a sales pitch was mandatory. When I explained I couldn’t attend due to work, Hilton canceled my reservation. When I asked for a refund, I was told it was non-refundable—even though the cancellation was initiated by them.

The only option offered was rebooking at a different hotel and time I did not need. This felt misleading and coercive. I would never have purchased this package had the full conditions been disclosed upfront. Consumers should be extremely cautious.