5 Stars for Daniel – Truly Exceptional Service! I’ve been struggling with internet issues since last November and couldn’t get any real help—until Daniel took on my case. He completely turned m... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
AVOID!!! Door-to-door sales rep came to my house. Started by asking if I saw anyone climbing the telephone pole. I asked why and whether he's selling anything. He responded by copying me and mocking m... Zobacz więcej
Reakcja na opinię
Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!! Had an issue with my co... Zobacz więcej
Reakcja na opinię
Chris Bellot fitted my fiber today he was amazing,kind,polite and worked hard and made sure everything was neat and in order tidy up after himself made sure everything was up and running and I was ha... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Dane kontaktowe
25 Wilton Road, SW1V 1LW, London, Zjednoczone Królestwo
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4,0
Dobra
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 97% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Constantly getting packets dropped so…
Constantly getting packets dropped so cannot stream TV shows without interruption. Tested on two different TVs with network cables attached directly to the router (only used one device at a time using the internet) Very poor service. Will collect data and present it to terminate contract. It's that bad.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Ralph,
Thanks for your feedback, and I’m sorry to hear you’re experiencing packet loss and interruptions to streaming.
We’ve also tried reaching out via Trustpilot to get a few more details so we could investigate your setup properly, but we didn’t hear back, so we haven’t been able to review your case.
If you’d like us to look into this and help resolve it, please email info@heyb.co.uk referencing this review and we’ll escalate it for you.
All the best,
Khushi
H!B
Robin Bastards
They hold you in contract even when you move house and they can’t supply the service at the new property, set of Robin bastards
18 kwietnia 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Tim,
We're sorry to read your review.
We appreciate that moving home to an area outside of our network can be frustrating. However, where a customer is still within their minimum contract term, Early Termination Fees apply if the service is cancelled before the end of that agreed term, regardless of the reason for cancellation.
These charges are not applied arbitrarily and are clearly set out within the terms and conditions accepted at the point of sale. Also, these are always available through our website to review after the point of sign up .
Whilst we understand that this may not have been the outcome you had hoped for, we do not feel that the language used in your review is either fair or constructive. We always welcome customer feedback, but ask that it is shared respectfully.
We appreciate your feedback and feel it is important to provide this context for prospective customers reading your review.
All the best,
Khushi
H!B
Very disappointed with this company
Very disappointed with this company. I am yet to use their broadband service so I can’t comment on the quality of their internet provision. However, I feel it’s important to comment on how I feel I was conned into signing up with Hey Broadband and very let down by their customer service.
I was mis sold their internet services by two door salesmen who I repeatedly told I was already contracted with a different provider. They assured me many times that I wouldn’t be charged until my contract with my (still) current provider had ended. The engineer has since fitted a new internet line, making a hole in the front of my house for the cables. After contacting their customer services (which isn’t in the UK) many times, they took no responsibility for the mis selling of their broadband and only offered to cancel the subscription early with no charge, leaving the hole in the front of my house.
As I didn’t want this eye sore, I decided to suck it up and just pay for two different broadband providers until I can cancel my existing contract.
Don’t fall for what I fell for.
31 października 2025
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Jon,
Thanks for your feedback and I’m sorry to hear about how this has been handled.
To be clear, if a customer feels they’ve been mis-sold a service, that needs to be properly investigated and not dismissed - and any installation work (including external drilling) should never be left as a “you’ll have to deal with it” situation without support.
We did try to reach out via Trustpilot for more details so we could review what happened in your case, but didn’t hear back, so we haven’t been able to investigate this properly.
Please email info@heyb.co.uk referencing this review so we can escalate this and look into both the sales process and installation concerns.
All the best,
Khushi
H!B
Worst customer service ever
Worst customer service ever, won’t ever recommend them !
1 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi there,
Thanks for your feedback, and I’m sorry to hear you feel this way.
We take customer service concerns seriously, but we can’t investigate what went wrong without more detail. We did try to reach out via Trustpilot for further information, but didn’t hear back.
If you’d like us to look into this properly, please email info@heyb.co.uk referencing this review.
All the best,
Khushi
H!B
Generally good but with a 48 hour…
Generally good but with a 48 hour outage recently there has been no mention of compensation. Communication updates about situation were ok but nothing for the inconvenience
9 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Bryan,
Thanks for your feedback and I’m sorry about the recent 48-hour outage.
While it’s good to hear communication during the incident was okay, we understand your point that customers expect clarity on compensation as well, especially after extended downtime. That’s something we do review on a case-by-case basis depending on the cause and impact.
We did try to reach out via Trustpilot for more details so we could look into your account specifically, but didn’t hear back, so we haven’t been able to review this case.
If you’d like us to pick this up, please email info@heyb.co.uk referencing this review.
Best wishes,
Khushi
H!B
Hey!Broadband - the best yet!!
I have had broadband from BT, Virgin, and a couple of other providers, but none could beat Hey! Broadband!
It is rock-solid, reliable, and totally dependable !
The only time I had an issue was when a fox chewed through my fibre-optic cable, where a small loop was visible and accessible, between where the cable came out of the pipe, and was pinned to the brick wall!
The Hey!Broadband service team, initially incredulous of my claim, were quick to initiate a repair, once they saw the pictures, so my down time was minimal.
This has been the only problem I have had with my internet connection - and I cannot really blame Hey!Broadband for this issue!
Otherwise, my connection has been rock-solid, and totally reliable, with consistently high upload and download speeds.
I can honestly and wholeheartedly recommend Hey!Broadband internet on every count - Excellent installation, rock-solid and 100% reliable fast connection speeds as advertised, and all at a very good price!
9 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Dave,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
Reliable Speed, Access & Cost
Reliable Speed, Access and cost.
No hesitarion in recommending
9 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Barry,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
Great value and customer service
Great value and customer service. Installation was a breeze, on the very rare occasions I've had to contact Hey! they've been excellent.
Broadband speed has been superb and very few outages.
Can highly recommend!
9 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! John,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
Not happy
Not happy about the service,signals are dropping every day plus they have already put up the price after 6 months.
9 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Shaheen,
Thank you for your feedback.
We're sorry to hear that you've experienced intermittent Wi-Fi issues and that you feel disappointed with the recent price increase.
Following your review, our Technical Support team investigated the concerns raised and reached out to discuss possible solutions to improve your in-home Wi-Fi experience. We understand that the proposed solution was not something you wished to proceed with, but we'd like to reassure you that our teams remain available should you wish to explore alternative options in the future.
With regards to pricing, any promotional rates and subsequent price changes are outlined within the terms agreed at sign-up. We appreciate that price increases are never welcome, but we aim to be as transparent as possible regarding charges throughout the customer journey.
We'd still welcome the opportunity to help improve your experience, so please don't hesitate to contact us should you wish to discuss the matter further.
All the best,
Khushi
H!B
Poor fitting of fibre cable is now…
Poor fitting of fibre cable is now hanging low from the telegraph pole to my property …. This was reported and pictures sent as requested on the 17th of May.
Had a reply saying it had been escalated to the relevant team for review……. Still waiting for it to be resolved as nothing has happened, the date now is 9th Of June.
Does it need to completely come attached and lose connection before any action is taken ??
Hey! broadband had an engineer arrive at my property today and proceeded to correct the problem with the low hanging cable.
The engineer was very polite and rectified the issue.
Well done Hey! Broadband. Thank you.
17 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Barry,
Thanks for the update and for taking the time to revise your review.
We’re really pleased to hear the issue was ultimately resolved and that the engineer was able to attend, fix the low-hanging cable, and leave things in a good place. We also appreciate your patience while it was being escalated.
Thanks again for sticking with it and for sharing the final outcome.
Best wishes,
Khushi
H!B
Excellent customer service …
In April 2026 I needed repairs after a scaffolding accident dislodged the cable - repairs quickly arranged, and had my indoor equipment updated at the same time, all free of charge. 5th June 2026 had a phone call advising my contract had expired and was told I could renew it, with exactly the same specifications at a £14.00 monthly REDUCTION in payments. Advance notice of maintenance/upgrade updates, always scheduled for very early am. (eg 2am) Has worked perfectly for several years since initial installation
5 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Steve
Thank you for taking the time to leave us a review. We are so grateful for your kind words and your 5 star! Don't forget, you can share your referral code with friends and family to share the love, connection and both earn an Amazon voucher!
Happy streaming and best wishes,
Khushi
H!B
Odpowiedź od Hey!Broadband
Hey! Waseem,
Thank you for taking the time to leave us a review. Nothing makes us happier than a happy customer!! We are so grateful for your kind words and your 5 star! Don't forget, you can share your referral code with friends and family to share the love, connection and both earn an Amazon voucher!
Happy streaming and best wishes,
Khushi
H!B
just renewed with Hey for another 2…
just renewed with Hey for another 2 years. decent renewal price with a reasonable annual increase from next April.
small issue with the first bill - email them and got a reply and bill credit within a few days.
2 lutego 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Lasantha,
Thank you for taking the time to leave us a review. We are so grateful for your kind words and your 5 star! Woohoo, another term of lag-free full, fast and reliable broadband. Don't forget, you can share your referral code with friends and family to share the love, connection and both earn an Amazon voucher!
Happy streaming and best wishes,
Khushi
H!B
Big mix up at first when the engineer…
Big mix up at first when the engineer never turned up. I negotiated a first 12 month free deal as result. There's been no problems since and I find the service fast and reliable. I'd recommend them to others.
9 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Daniel,
Many thanks for taking the time to leave us a 5 star review. We are sorry for the initial mix up but I am glad to hear you gave us a chance! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
Good speeds on full fibre to the premises
Good speeds on full fibre to the premises at a good price where other companies claim they could not provide full fibre and if they did provide any sort of fibre far slower guaranteed speed and a higher price.
Only grumbles were a couple of times speed's dropped for no reason until resolved by support and the high increase in the end of contract renewal price although this did get reduced after a complaint.
9 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Karl,
Thanks for your feedback and for highlighting both the positives and the areas where we could have done better.
We're delighted to hear you've been enjoying fast full fibre speeds and good value, particularly where other providers weren't able to offer the same level of service. That said, we appreciate your comments regarding the speed drops and your renewal experience. While we're pleased our team was able to resolve the issues and review the renewal pricing, we understand the frustration they caused.
We'd love the opportunity to fully redeem ourselves and deliver the 5-star experience we strive for with every customer. Thank you for taking the time to share your experience and help us improve.
Best wishes,
Khushi
H!B
Bad engineer experience.
In my experience Hey Broadband operate an excellent broadband service but their customer service leaves a lot to be desired
I had a problem with a cut wire which required an engineer visit. This was scheduled and the engineers arrived on time. They looked very unprofessional and disorganised and carried their tools in a supermarket plastic carrier bag. They were very messy but repaired the cut wire satisfactorily and the broadband was and is working fine.
The problem was that a ring chime device was plugged in next to the router. It was there when they arrived and not there when they departed. I reported this to Customer Services and after a long delay they reported to me that after an “internal review “ they would not take any responsibility for the missing item. They then charged me £120 for the 10 minute repair and I had to bare the cost of replacing the ring chime device. Not a happy customer.
3 kwietnia 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Mike,
Thank you for taking the time to leave a review.
We're pleased to hear that you have found the broadband service itself to be excellent and that the fault affecting your service was resolved successfully.
However, we're sorry to learn that your experience with the engineer visit and subsequent customer service interactions left you disappointed. We appreciate that the appearance and conduct of engineers attending customers' homes is important and we regret that the visit did not meet your expectations.
Having reviewed the account, we can confirm that the engineer advised that the damage to the cable was deemed to be accidental physical damage, which is why the charge for the repair was applied. Customers are advised of potential charges before such visits take place.
With regards to the missing Ring Chime device, an internal investigation was carried out, including discussions with the contractor involved. Unfortunately, we were unable to establish that the device had been removed by the attending engineer and, therefore, were unable to uphold this aspect of your complaint.
We appreciate that this was not the outcome you were hoping for and understand why you remain dissatisfied. Nonetheless, we value your feedback as it helps us to improve the service we provide.
As you have highlighted that the broadband service itself has been excellent, we hope that, by continuing to improve your overall experience, you may consider updating your review and rating in the future. We remain committed to turning this around and delivering the 5-star experience we strive to provide to every customer.
All the best,
Khushi
H!B
OK. Could be better
Sometimes disconnects for no apparent reason and also lots of buffering when live streaming.
9 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey Richard,
Thank you for taking the time to leave a review.
We're sorry to hear you've experienced some connectivity issues in certain areas of your home. In many cases, this can be resolved with a few adjustments or by exploring options to improve Wi-Fi coverage throughout the property.
As we've only just missed out on a 5-star rating, we'd love the opportunity to put things right. Please contact us at info@heyb.co.uk quoting your review and our team will be happy to investigate the issue and help improve your experience.
We value your feedback and hope that, once we've had the chance to assist, you might consider updating your review in the future.
Best wishes,
Khushi
H!B
Over a year with HeyBroadband now and very pleased
Over a year with HeyBroadband now, and been pleased with the speed and reliability of the services. Consistently over 800Mbps down and up. Only three short outages in that time which were fixed with a restart in two cases, and by their team in the third.
9 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Simon,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
18 months of Hey Fibre and it has been…
18 months of Hey Fibre and it has been pretty good and reliable. Helpful with early technical issues. Speed normally up to snuff.
9 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! John,
Thanks for your feedback and for being with us for the past 18 months.
We're pleased to hear you've found the service reliable overall, with speeds performing as expected and our team being able to help when you needed support early on.
We'd love the opportunity to turn that 4-star experience into a 5-star one, and we appreciate you taking the time to share your thoughts.
Best wishes,
Khushi
H!B
Keep putting their prices up also fell…
Keep putting their prices up also fell short on their agents promise to give me free broadband until my existing contract ran out with my supplier .
9 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Nora,
Thank you for your feedback and we're sorry to hear that you have been disappointed with your experience.
Having reviewed your account, we can confirm that a promotional discount remains active on your account until September 2026, meaning you are currently receiving a monthly discount of £37.50 in line with the offer agreed at sign-up.
We can also see that billing errors occurred earlier this year, resulting in incorrect charges being applied between February and May. We sincerely apologise for this. The issue has since been corrected and your account currently holds a credit balance as a result of those adjustments.
We completely understand how frustrating billing inaccuracies can be and appreciate that this has impacted your confidence in our service. Please be assured that we are investigating the cause of these errors internally to help prevent similar issues from occurring in the future.
We value your feedback and remain committed to turning this experience around and delivering the 5-star service we strive to provide to all of our customers.
All the best,
Khushi
H!B
Doświadczenie Trustpilot
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