Sent mine back for an exchange and the whole process was surprisingly easy. Was kinda worried after reading some reviews, but the replacement arrived fast and fits perfect now.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
got my parcel stolen outside my door and man i wasn't hoping for anything but just wanted to let them know. so glad i've got insurance and they sent out a replacement like within the next few days. ju... Zobacz więcej
Reakcja na opinię
Literally found many of their products on Temu, Ali, etc. They clearly just dropshipping clothes and Im expecting my order to be fully shit. They also using the same shipping provider as Temu, dont tr... Zobacz więcej
Reakcja na opinię
Ordered some Jeans that looked different in person than they did online, sent them back to their returns address in China around 10 weeks ago costing £17.65 and haven't been refunded or heard anything... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Providing high-end street wear at affordable prices since 2017. Free Shipping Worldwide, Customs and Duties Paid. Check our Instagram tagged photos to see our customers tagging us in their order!
Dane kontaktowe
Zjednoczone Królestwo
- help@hypeessentials.co
- hesntls.co
3,2
Średnia
216 recenzji
Odpowiada na 73% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Got my order rather quickly
Got my order rather quickly. Shipping is free and there's no tax on the order which is real sweet. Will definitely purchase more in the future!
25 października 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi Camden,
Thank you for the kind words!
Happy to see you like them!
Looking forward to seeing you again at HESNTLS!
Cheers,
Jamie.
The quality is there!
The price is definitely comparable to my denim worth at least 2-3x more. YKK zippers, build quality and overall fit of the denim, I'll be returning for sure.
28 października 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi Cullen,
Thank you for the kind words!
We pride ourself in providing the best quality at an affordable price point. Happy to hear you like them as much as we do!
Looking forward to seeing you again at HESNTLS!
Cheers,
Jamie.
I've been shopping here for the past…
I've been shopping here for the past 2-3 years and quality is sick everytime. The nv denim are the only jeans I wear now.
23 października 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi Ozzy,
Thank you for the kind words!
Happy to hear that! Stuff like these makes us continue to do what we do!
Looking forward to seeing you again at HESNTLS!
Cheers,
Jamie.
Staff is darn professional both on IG…
Staff is darn professional both on IG and on email. Asked for a size recommendations and got replied immediately, submitted my order 5-mins later and it fits extremely well.
29 października 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi Ario,
Thank you for the kind words!
Glad the sizing worked out!
Looking forward to seeing you again at HESNTLS!
Cheers,
Jamie.
Jeans goes hard
Jeans goes hard. Top-notch quality and extremely pleased with the order. Will definitely be coming back again.
21 października 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi James,
Thank you for the kind words!
Looking forward to seeing you again at HESNTLS!
Cheers,
Jamie.
Sharing my honest opinion
Sharing my honest opinion, James was extremely prompt in his reply, and answered all my questions and request patiently. Just for this level of customer service, I'll be a returning customer.
20 października 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi Rodrigo,
Thank you for the kind words!
We'll be sure to pass the message over to James!
Looking forward to seeing you again at HESNTLS!
Cheers,
Jamie.
Terrible customer service and returns
I ordered a pair of jeans and they arrived different from the image, so I wanted to return them but they contacted me saying that I would have to send them to China and pay for the shipping myself! On the site it was written that returns would be free. Terrible service, they are not serious.
Don’t buy from hesntls!
29 października 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi Gabriele,
Thank you for the review.
We've clearly stated on our website that return shipping not be covered by us as we're already covering the shipping & taxes to ship it to you. We'll also be paying for it again, should you be exchanging it for another item/size :)
If you think you've received a wrong product, please drop us an email at help@hypessentials.co and we'll gladly pay for the shipping back if it's wrong.
Apologies on the poor experience!
Hope that clarifies!
Cheers,
Jamie.
Free shipping and no tax
Free shipping and no tax? Sign me up anytime. More brands should start doing free shipping and should manage to deliver the orders within a week just as Hesntls does.
16 października 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi Fabian,
Thank you for the kind words!
Hope you like your order!
Looking forward to seeing you again at HESNTLS!
Cheers,
Jamie.
Returns are not free or hassle free
Returns are not free or hassle free. They cost a fortune to return as returning to china with tracked delivery. And then if lost they refuse to refund. Then poor customer service adds to the hassle and stress. I would order from somewhere more reputable - save the money and stress
2 lipca 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi Lulu,
Thank you for the review.
Sincere apologies on the bad experience.
We specifically mentioned to return it with tracking, so even if it gets lost, the post-office you chose to send it with will be held liable.
Unfortunately, in the event when a return parcel is lost, you'll have to look for the post-office you sent it with as it's not within our control for a return parcel.
We can't be held liable for a lost parcel returned by you :)
Cheers,
Jamie.
Insane value for this quality
Insane value for this quality. Compared to my denim 3-4x the price, it's right up with them. The shipping was spot on and I am super happy with the entire service/product.
2 października 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi Immanuel,
Thank you for the kind words!
Glad you're happy with our denim!
Looking forward to seeing you again at HESNTLS!
Cheers,
Jamie.
RESTOCK THE NV5CAMO
RESTOCK THE NV5CAMO. Don't wait if you see anything you like, they don't restock once it's sold out. Regretted when I had to chance to checkout my size.
25 września 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi Peter,
Thank you for the review!
Unfortunately, most of our denim are on a limited production (due to the lack of print for example the NV5 | Camo), so we generally do a small batch and once it's sold out, it's usually gone forever.
That being said, we will constantly have new models coming up so do check them out!
Looking forward to seeing you again at HESNTLS!
Cheers,
Jamie.
Im stil waiting on 2 pair of jeans that…
Im stil waiting on 2 pair of jeans that i ordered almost a month ago 16 septemper, and every time im trying to write the Customer service they just send my tracking number which days i have to wait 15 days more and it just gods up evry day Yesterday i was on 13 days now its on 15 this is gonna be my last time buying clothes from here
16 września 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi Hani,
Thank you for the kind review.
Please check your email as we've already explained to you via email on how to read the tracking.
The header writes in transit, and not count-down to delivery, which is why it's increasing, and not decreasing.
As for your order, it's already in Denmark pending delivery.
Hope that clarifies,
Cheers,
Jamie.
Putting in a review for the staff
Putting in a review for the staff, Oliver, who helped expedited my order shipment and got to me before my birthday. They really put their customers interest first and I am very grateful for that. Thanks mate!
19 września 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi Daniel,
Thank you for the kind review and glad it arrived before your birthday!
Looking forward to serving you again at HESNTLS.
Cheers,
Jamie.
Saw their ads on IG
Saw their ads on IG and the amount of tagged photos they have from their customers is insane and bought one pair to try. 10/10 recommended (the shipping was rather fast and I have no complaints whatsoever). Thanks again.
14 września 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi Victor,
Thank you for the kind review!
Glad to hear that you like them!
Looking forward to serving you again at HESNTLS.
Cheers,
Jamie.
The Wrench denim is absolutely fire
The Wrench denim is absolutely fire. Gotta be grabbing another pair real soon. Thank you for the amazing shopping experience and wonderful customer service! Cheers.
16 września 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi Elena,
Thank you for the kind review!
Looking forward to serving you again at HESNTLS.
Cheers,
Jamie.
best slim fit jeans I ever got!!!
best slim fit jeans I ever got!!!
Worth the purchase frfr
20 września 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi Justin,
Thank you for the kind review!
Glad to hear it fits you well!
Looking forward to serving you again at HESNTLS.
Cheers,
Jamie.
Think twice. No refunds. Exchanges take 2 months for UK customers.
I bought a pair of jeans from Hesntls. There was nothing wrong with the jeans however I felt they didn’t suit me and so I wanted to refund them. Hesntls does not do refunds, which is not illegal but I feel it is unfair as they are an online store meaning you don’t have the opportunity to see / try the clothes on before buying them.
Please think twice before buying from a company that does not offer refunds.
21 września 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi Zaine,
Thank you for the kind review!
Sorry to hear the jeans doesn't fit you.
Looking forward to serving you again at HESNTLS.
Cheers,
Jamie.
Communication is 10/10
Communication is 10/10, ngl don't you guys sleep? Sent an email at 1am and it was replied within 5mins. Would be shopping more!
14 września 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi Theodor,
Thank you for the kind review!
Yes, we do sleep :)
We try to get back to emails as soon as we can!
Looking forward to serving you again at HESNTLS.
Cheers,
Jamie.
First time leaving a review
First time leaving a review for them after many years of shopping here. Quality is insane for the price and you'll not regret! Thanks a ton and I shall be back once again.
26 sierpnia 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi David,
Thank you for the kind feedback!
Looking forward to seeing you again at HESNTLS!
Cheers,
Jamie
Great communication (Instagram &…
Great communication (Instagram & E-Mail)
Nice quality & package
13 września 2023
Opinia niezależna
Odpowiedź od hesntls.co
Hi Sam,
Thank you for the kind feedback!
Looking forward to seeing you again at HESNTLS!
Cheers,
Jamie
Doświadczenie Trustpilot
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