Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I made a transaction Transaction ID #HP-041026EZ20| and they deducted the money but the transaction didn’t go through . I contacted them but they are saying it didn’t authenticate but I got charged... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

It does help to convert money from the credit/debit card to momo rwanda but the only issue is the delay of the time it takes for funds to arrive in the account

Reakcja na opinię

Oceniono na 5 z 5

I was supported professionally, promptly and friendly. Transferring money from US to Kigali was way cheaper than I expected. I saved so much money that would have been paid as transfer charges if I us... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Agent Mobile Money
  2. Obsługa kart płatniczych
  3. Kantor
  4. Przekazy pieniężne
  5. Przelewy pieniężne
  6. Pozabankowe usługi finansowe

Napisane przez firmę

HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

231 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Transaction time takes too long.Is…

Transaction time takes too long.Is there any difference of transaction to be completed during daytime or night time?

26 maja 2025
Opinia niezależna
Logo HeptaPay

Odpowiedź od HeptaPay

First-time transactions may take a few hours as it goes through additional verification for security reasons. However, once you're verified, subsequent transactions are typically processed instantly, regardless of the time of day. We appreciate your patience and understanding as we work to keep the platform safe and efficient for everyone.

Oceniono na 5 z 5

Excellent than ever!

Hey,since day one you've never disappointed me all things are smooth ❣️ in the blink like of the eyes all things are done

22 maja 2025
Logo HeptaPay

Odpowiedź od HeptaPay

Thank you! We're so glad to hear everything’s been smooth from day one. Your support means everything to us.

Oceniono na 5 z 5

Excellent payment platform

Quick transaction and pretty easy to use!

20 maja 2025
Logo HeptaPay

Odpowiedź od HeptaPay

Thanks so much for the kind words! We're happy to hear you're enjoying the speed and simplicity of HeptaPay. We appreciate your support!

Oceniono na 5 z 5

At first I there was a deduction from…

At first I there was a deduction from the card that I can't tell if it was refunded, but from there on,I did a few transactions with hepta and the service was superb, very quick dispersement of cash through the mpesa accounts I sent money to. I will give the a five star rating just because of the excellent support team service and quick money payment system they have. Improvement can still be made on the payment gateway to avoid unnecessary errors

6 maja 2025
Logo HeptaPay

Odpowiedź od HeptaPay

Thank you for your thoughtful review! We're glad to hear the service has been superb and that our support team met your expectations. We appreciate your 5-star rating and your feedback on improving our system.

Oceniono na 5 z 5

very fast and easy to use

very fast and easy to use. also the transaction pricing is affordable

9 maja 2025
Logo HeptaPay

Odpowiedź od HeptaPay

Thanks for the great feedback! We're glad you found HeptaPay fast, easy, and affordable. That’s exactly what we aim for!

Oceniono na 5 z 5

5-Star Review for HeptaPay

5-Star Review for HeptaPay

I want to take a moment to sincerely appreciate the outstanding service I’ve experienced with HeptaPay. Your platform has always stood out for its reliability, efficiency, and simplicity. It has made financial transactions easier and more secure, and I’ve always felt confident using it. You’ve built something truly valuable, and it hasn’t gone unnoticed.

At the moment, I see that your services are temporarily unavailable. I understand that technical challenges can arise in any great system, and I trust that you’re working hard behind the scenes to bring everything back even stronger.

Please know that many of us are standing with you during this time. We believe in your vision and in the quality of what you’ve built. Your work matters, and you’ve already proven your excellence through consistent service.

Take your time to fix what needs fixing—because we’re not going anywhere. We’re here, waiting patiently, and cheering you on. We trust you, we believe in you, and we can’t wait to use HeptaPay again soon.

Keep pushing forward, keep innovating, and never forget the impact you’re making.

With trust and appreciation,
A loyal and hopeful customer

1 kwietnia 2025
Opinia niezależna
Logo HeptaPay

Odpowiedź od HeptaPay

Thank you so much for this heartfelt and encouraging message. Your words mean the world to us especially during moments of downtime. We have now restored service. We’re honored to have customers like you and this encourages us to keep our services going forever.

Oceniono na 5 z 5

Quick and effecient

8 kwietnia 2025
Logo HeptaPay

Odpowiedź od HeptaPay

Thanks for the kind words! We're glad we could serve you quickly and efficiently. We look forward to helping you again!

Oceniono na 4 z 5

Of course

Of course, yes I was greatly disappointed with my first service with you but now I'm happy to tell you that you served me perfectly and more interestingly

17 kwietnia 2025
Logo HeptaPay

Odpowiedź od HeptaPay

Thank you so much for the update. It means a lot to hear that things turned around and you had a great experience with us!

Oceniono na 3 z 5

Well a first transaction woeled well

Well a first transaction woeled well . Two other heptapay didn't collect the money and was returned to my account . It sad as the people needed uegen some money for Easter but it never came into the account

18 kwietnia 2025
Logo HeptaPay

Odpowiedź od HeptaPay

Hi, we're really sorry the delay in transactions especially at such a crucial time for you. Please share the other transaction details with our support team so we can help resolve this quickly.

Oceniono na 1 z 5

Deeply Disappointed – Poor Service & Lack of Transparency

I had a deeply frustrating experience with HeptaPay. I made a transaction (Transaction Reference #: HP-041425681D) that was cancelled and refunded without any prior notice or proper explanation. I was later told it was due to "fraud concerns"—a vague and alarming reason to give without any clear evidence or elaboration.

Despite being informed of a refund, it has been days and the money has not reflected in my account. I have sent multiple emails requesting proof of refund and further clarification, but there has been no response. This lack of communication and accountability is completely unacceptable for a financial service provider.

If HeptaPay values its users, then transparency, timely communication, and respectful customer service should be non-negotiable. Until I receive proper documentation and my money is returned, I cannot recommend this platform to anyone.

Sincerely,
Esnart Chiwanda

14 kwietnia 2025
Opinia niezależna
Logo HeptaPay

Odpowiedź od HeptaPay

Hi Esnart,

We understand your frustration. HeptaPay has zero tolerance for fraud. As outlined in our Terms and Conditions, we reserve the right to cancel and refund transactions flagged as high-risk. The refund for your transaction was processed, and we recommend following up with your financial institution for confirmation.

Oceniono na 1 z 5

Did not get credited

I did not get my credit in my Momo

17 marca 2025
Logo HeptaPay

Odpowiedź od HeptaPay

Hello,

Your transaction was completed on 17 Mar 2025 at 05:41:59 to EMAKPOR JEFFREY EFEMENA (250795839056). Is there anything else we can help you with?

Oceniono na 4 z 5

Everything is good except the service…

Everything is good except the service is down sometimes.

6 marca 2025
Logo HeptaPay

Odpowiedź od HeptaPay

Thank you for your feedback. We're glad you're enjoying the platform and are continuously working to improve reliability. We appreciate your patience during occasional downtimes.

Oceniono na 4 z 5

I have had a good experience with this…

I have had a good experience with this merchant. But please ensure that you at least respond to emails sent when inquiring for something because it keeps us updated on things we would like to be addressed to.

18 lutego 2025
Logo HeptaPay

Odpowiedź od HeptaPay

Thank you for the kind words and valuable feedback. We’re glad you’ve had a good experience, and we take your point on communication seriously – we’re working to improve our customer service.

Oceniono na 5 z 5

Fast and cheap

Transaction was very fast and fees were low.

18 lutego 2025
Logo HeptaPay

Odpowiedź od HeptaPay

Thank you! We're glad you found the service fast and affordable – that's exactly what we aim for!

Oceniono na 1 z 5

Shocking service

Shocking service, no email response, and no ohine number, have kept our money needed for medication. A second transaction was then done, using my wifes details and the money also didnt show in the airtel account. This time the excuse was we dont know the email address, however this is not true, we have even provided the transaction report from our bank.. They are doing their best to keep peoples money. Tip : use Resolut

17 lutego 2025
Opinia niezależna
Logo HeptaPay

Odpowiedź od HeptaPay

Dear Paul de Beer,

You have transacted with us over a dozen times in the last one week. With each transaction, our service has been shockingly good to you!

In your latest transaction, by your own admission, you entered the wrong phone number. This is despite us adding your phone number to our whitelist to allow you to verify details before proceeding.

As such, as we explained to you on email barely moments after your transaction was completed, we do not have your money. Your funds were sent to the phone number you entered while transacting, and, regrettably, the funds were already consumed by the time of your report.

Oceniono na 1 z 5

I sent the money but it was not…

I sent the money but it was not received 6 days have passed and I have not received a response from the support service. transaction number HP-020925EFBA

10 lutego 2025
Opinia niezależna
Logo HeptaPay

Odpowiedź od HeptaPay

Hello. We have communicated with the sender on the status of this transaction.

Oceniono na 2 z 5

Have not received my money

Have not received my money

2 lutego 2025
Opinia niezależna
Logo HeptaPay

Odpowiedź od HeptaPay

Without any transaction details, we are unable to support. Please write to us on support@heptapay.com for assistance.

Doświadczenie Trustpilot

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