Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
I made a transaction Transaction ID #HP-041026EZ20| and they deducted the money but the transaction didn’t go through . I contacted them but they are saying it didn’t authenticate but I got charged... Zobacz więcej
Reakcja na opinię
It does help to convert money from the credit/debit card to momo rwanda but the only issue is the delay of the time it takes for funds to arrive in the account
Reakcja na opinię
I was supported professionally, promptly and friendly. Transferring money from US to Kigali was way cheaper than I expected. I saved so much money that would have been paid as transfer charges if I us... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Agent Mobile Money
- Obsługa kart płatniczych
- Kantor
- Przekazy pieniężne
- Przelewy pieniężne
- Pozabankowe usługi finansowe
Napisane przez firmę
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Dane kontaktowe
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenia
- +254114558252
- support@heptapay.com
- heptapay.com
4,2
Dobra
231 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od HeptaPay
We appreciate your trust in HeptaPay to transfer funds from your online card to Safaricom M-PESA. Thank you for the 5-star review.
First time using it
First time using it, i was skeptical at first but the service was quick and easy. I would recommend
26 kwietnia 2026
Odpowiedź od HeptaPay
We thank you for using HeptaPay to top up an M-PESA wallet using your credit card. Your 5-star review means a lot to us, and to other skeptical customers who may be wondering about our service. We look forward to serving you again and again.
I like ths very much..
I like ths very much... Used this to check if it really works and I realized it was a safe way of transacting...
23 kwietnia 2026
Odpowiedź od HeptaPay
Thank you for your 5-star review of HeptaPay! Indeed, HeptaPay is a safe way to transact from your debit or credit card to MTN MoMo IN Rwanda.
Odpowiedź od HeptaPay
Thank you for your feedback! We’re glad you had a smooth transaction with HeptaPay. We look forward to serving you again.
Odpowiedź od HeptaPay
Thank you for the 5-star review! We’re glad you found HeptaPay helpful and had a great experience. We appreciate your support and look forward to serving you again.
Scam Alert
I made a transaction Transaction ID #HP-041026EZ20| and they deducted the money but the transaction didn’t go through . I contacted them but they are saying it didn’t authenticate but I got charged on my end yet the money didn’t go through. I still haven’t gotten my money back.
After all this I emailed and they said they have no record of the transaction and that I will not be given any further replies mind you they had already admitted to refunding.
SCAM
10 kwietnia 2026
Opinia niezależna
Odpowiedź od HeptaPay
We are sorry about your experience. Failed transactions can sometimes still show as debited but are reversed immediately. Please contact support again with your transaction ID so we can follow up and resolve this for you.
It does help to convert money from the…
It does help to convert money from the credit/debit card to momo rwanda but the only issue is the delay of the time it takes for funds to arrive in the account
3 kwietnia 2026
Odpowiedź od HeptaPay
Thank you for your honest review! We’re glad the service is helping. We hear you on the delays and are working to improve transfer times.
Odpowiedź od HeptaPay
We’re glad to hear you were satisfied with your MTN MoMo payment to Rwanda. Providing a reliable and smooth service is always our goal. Thanks again for choosing HeptaPay.
Excellent!
30 marca 2026
Odpowiedź od HeptaPay
Thank you for the fantastic review! We’re delighted to hear that your Safaricom M-PESA payment to Kenya was an excellent experience.
Odpowiedź od HeptaPay
Thank you so much for your amazing feedback! We’re thrilled to hear that your transaction to Airtel Money in Uganda went smoothly "Superbe 👍🏿 simplement génial" – that means a lot to us.
Odpowiedź od HeptaPay
Thank you Martin, for the positive feedback, and for choosing our service for Safaricom M-PESA transfers from your credit card to Kenya.
Review of HeptaPay service
The service was good although there are some times the system is not unavailable.
16 marca 2026
Odpowiedź od HeptaPay
Thank you for your feedback and for using HeptaPay! We are glad to hear you had a good experience overall. We appreciate you pointing out the occasional downtime. Our team is continuously working to improve system reliability and ensure a smoother, more consistent service. Thanks for your patience and support!
Service Unavailable
This is not a service to rely on constantly or for emergencies! Their service is always down! "Service Unavailable" status after every few minutes! They should simply close down if they can't keep their service running constantly.
20 marca 2026
Opinia niezależna
Odpowiedź od HeptaPay
We are really sorry for the frustration this caused. We understand how important reliability is, especially for urgent transactions. At times, high transaction volumes can temporarily affect availability, but we are actively working on long-term improvements to ensure a more stable and consistent service.
you deserve five star
18 marca 2026
Odpowiedź od HeptaPay
Thank you so much for the 5 stars! We’re really glad you had a great experience using HeptaPay to send money to MTN MoMo. Your support means a lot to us, and we’re always here to make your transfers fast and seamless.
Odpowiedź od HeptaPay
Thank you for the great review! We're glad to hear your transfer to an MTN MoMo number in Rwanda was fast and smooth. We appreciate your support and look forward to serving you again.
Easy and simple
7 marca 2026
Odpowiedź od HeptaPay
Thank you for taking the time to review HeptaPay. Indeed, we work hard to keep things easy for our customers. We're glad you enjoyed the experience transacting with us, and we hope you come back again!
It was quick
It was quick, and it was a very reliable service. Keep up the good work. I'm not originally from Kenya, WESTERN UNION and MoneyGram could never compare honestly
27 lutego 2026
Odpowiedź od HeptaPay
We appreciate your review on transferring money from your credit card to Safaricom M-PESA in Kenya.
its quick, you just have to put the correct info!!
20 lutego 2026
Odpowiedź od HeptaPay
Thank you for the honest review! For customers who put in correct information, HeptaPay works just like an ATM machine!
Very good service but slow execution
Very good service but slow execution. I made the transaction at 1:30pm, and it finally went through to momo at 6:30pm, 5hrs later.
21 lutego 2026
Odpowiedź od HeptaPay
Thank you for choosing HeptaPay. First-time transactions usually take up to three hours to process. We regret that it took longer than anticipated, however, future transactions will be processed seamlessly.
Real time transfers
21 stycznia 2026
Odpowiedź od HeptaPay
Thank you for choosing HeptaPay for instant transfers to Safaricom M-PESA to Kenya. We appreciate you for taking the time to review our service.
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